Palms Place Hotel & Spa
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When they received the fax order from booking.com they mixed up my last name into their reservation system and it took 1.5 hours back and forth to a successful check-in.We had one of the studio on the 15th floor facing the strip. When we entered it immediately smelt like pot in the room and made a phone call to the room service. They were too busy and asked us to walk to the front desk. We told the front desk and they sprayed the room with deodorant instead of accepting our request for a room exchange. When we came back 1 hour later, my throat hurt by the gas and had to went down the front desk to ask for a room exchange. Finally got a right room after 5 hours after we walked in the hotel.As far as food is concerned, since the station casino bought this hotel they got rid of the seafood buffet and instead have a $12.95 non-seafood dinner buffet. Thus a minus.
Nice hotel, off the strip but close enough to catch a quick Uber ride over. The buffet was good. Sunday brunch includes unlimited mimosas and with the free players card you get money off the buffet. Overall cool hotel!
The Palms Vegas Concierge, Christine Smith, is excellent at her job. She was extremely kind and resourceful, during my sons last minute birthday trip to Vegas and the Palms Hotel. When I called, the evening of my sons birthday, I was stressed; worried that it would be too late to get anything together for him. But, because of Christine's calming demeanor, and positive attitude, my worries disappeared within a matter of seconds. She was a Godsend; patient, a great listener, with many smart suggestions and she knew just who to call. She organized a cake, balloons, and all kinds of goodies for a last minute surprise. I travel an awful lot and I am certain Christine is among the best Concierges' on earth. I hope the Palms management realizes how lucky they are to have her! Thanks a million, Christine!!!
I'm still here and from beginning there's been some kinda of daily issue. I have family that came from Europe so brought them here. When we got to their room we couldn't get into the room because the room key wasn't working they had to wait in the hallway with their bags like dummies while I went downstairs to get new keys. Ok no big deal it happens. I arrived to my room open safe and there is white powder in there that can be anything again no big deal it's Vegas. They said house keeping would be there in 15 min took them longer and we didn't want to leave the room without locking our personal stuff and a decent amount of cash in the safe. So we waited around. Again no big deal but it's starting to add up. Now today we come back from lunch and our plan is to go to the pool we get ready then we find out our guest had to wait 15 min to get into their room because their keys wouldn't work and had to wait for someone to let them in. On the way down to the pool I decided to go to lobby to fix their keys and meet them by the pool after. When I arrived there was no towels so they were just sitting around not swimming because they don't have towels. When I told the bartender she just said sorry we are out of towels and that I would have to go back to my room to get towels. This whole hotel is out of towels for the pool? So what am I paying $34 daily resort fee for? So I can constantly go up and down the elevator while my guest stand around like idiots. So I went to my room to get towels all I had was one bath towel and 2 hand towels. So gave them the bath towel and one hand towel for me and one for my wife. Awesome! The thing is I told front desk so they are aware there are no towels at the pool and still nothing. A lot of people just sitting around not able to use the pool because of no towels. So it's just an empty pool. It's sad because the rooms and layouts are nice with good views but you can get that anywhere in Vegas with towels and working room doors.
We wanted to be off the strip since this was simply an overnighter on the way to Palm Springs from Montana, not a party trip, or a sight seeing night in Vegas. I searched Trip Advisor and found this hotel. Huge BR, our unit was in the corner of the building so we had two glass walls of view of the city during the day and a light show at night. And two bathrooms! Like I said, large. We wanted to go to the pool (and tried to) after dinner but it was closed...seasonal we were told. Too bad. We had happy hour drinks with snack food when we arrived, and later a nice dinner. Price was very good for our great room. Nothing bad to say except for no pool.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 50,000 sq ft Pool
- Spa & Salon
- View of Las Vegas Strip or Mountains
- 1 king-size bed and 1 queen-size pull out sofa
- Shower only
- Telephone with voice mail
- Air conditioning and ceiling fan
- Two 42-inch TV's with premium channels
- Clock radio
- In-room safe
- Wireless Internet access
- Iron and ironing board
- Kitchenette with stove, microwave, refrigerator, cookware and dishes
- Separate sitting area
- 600 square feet
- Maximum occupancy of 4
- 1 king-size and 1 queen-size pull out sofa
- 1 full bathroom and 1 bathroom with shower only
- Full gourmet kitchen with cookware, dishes and dishwasher
- Separate sitting area with fireplace
- Dining room
- Washer and Dryer
- Complimentary daily newspaper
- 1200 square feet
- Maximum occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Place Hotel & SpaLas Vegas,United States
- Hotel Contacts
- Extra Info
4381 W Flamingo Rd, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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