Palms Place Hotel & Spa
- What's Included
Room was nice and big with a nice view, but you can only connect 1 device at a time to free wifi, when i went to ask about this at reception i was told... it is what it is.. not the answer i was looking for. We stayed at the 4 star palms the year before with lovely staff and multiple wifi, so didn't expect this when we upgrade to the 5 star suites. Also had to call room service 3 times to get cutlery as there was coffee etc in room but no cups or spoons??Also when you have a couple staying, there is only 1 bathrobe? Think i will stick to the 4 star palms in future or a different hotel.We also had friends with us who also booked in the same hotel and they had the same problem with cutlery etc and also bad rips in the furniture. After all this they still charge you a ridiculous price of $33.54 per night resort fee, we stayed 6 nights so had a bill of just over $200 on top of what we paid for the room.
I would never stay here again or recommend this hotel to anyone. The staff in reception is very rude. When we ask if we could get wifi for a second device in the room we were told not possible and, I quote..it is what it is. In my opinion this is unacceptable for a 5 star. There is is kitchen unit in the room and we had to call 3 times and wait about 1 hour to get a knive and spoons. The room was nice and spacious, but the charge for the room service is far to high. We are visiting Las Vegas every year and never had a bad experience with a hotel until this one.
The rooms are so dark that they could have filmed the X Files here. The first room I was given had a broken TV and the blackout drakes did not close completely. I called and was told that housekeeping would be right up. They still didn't come after a second call. They offered to send engineering. I asked for a different room and was moved. My new room was equally as dark as was my fruend's and some people I met in the elevator. The sleep timer on the TV does not work, but I have gotten the idea that this is par for the course so I did not even bother to complain about that. The casino is small and unappealing. We ate our complimentary breakfast this morning. They clear the breakfast foods and are out of them by 10:45. My friend did not receive glasses that should have been replaced by housekeeping today. She phoned and was told to call room service. She still did not have glasses 45 minutes later. There us NO sense of urgency in this place.The walk to the casino is way too far and not for older people.For a good time and light in your room, I would not stay here.
This is a great "normal" hotel in Vegas. By normal, I mean that the lobby is just the front desk, bell desk and some sofas, so there are no stores, casino, etc. If you prefer a quite place instead of the noise of the casinos this is a great option. The room is big with a huge bathroom and it is very clean. The location is perfect. It is just 2.4 km or 1.5 miles of the Strip so you can go there easily.The lady of the front desk is a little rude and a smile to the guests will not hurt, but she was efficient and I checked-in in about 5 minutes. In the other hand the bell desk service was great. I think that the the room is a little dark so you have to turn on a lot of lights around the room, I suggest placing a big lamp in the middle of the room to illuminate most of the room with a single switch.
Completely different than the website and many of the reviews.Inconvenient – we booked thinking that it would be about a mile walk but with the highway and layout it is a drive. It is however a short walk to the “Chinatown” that is full of great restaurants from all countries in Asia.Lobby – super pitiful, dark, tough to find a concierge or bell cap. Front desk staff king but typically only one person. Once the line got to be ridiculous another staff member meandered into place to help. When in the lobby, you see many taking serious quantities of grocery store bags and tin foil catering trays up to their rooms; this proves to be a good indicator as to the level of partying going on in the rooms. Very little staff throughout the hotel.First room – was seriously worn out. Leather chair peeling off. Floor scratched all over. Bath mat that looks like it was from a dorm room. Hair, dirt and a layer of dust on everything. We called the website that we booked with immediately to cancel, checkout and find another hotel; they insisted that we had to work with the hotel while the front desk insisted that we had to work with the website.Second room – was also very worn out and less dirty than the first room. Sliding door for the restroom was missing and exposed a view into the construction of the walls. The shag rug around the bed was disgusting. There was hair around the bathroom floor.Extremely disappointing to check in expecting a hotel worth the $200+ per night for an anniversary weekend. We were forced to stay there one night, checked out and left for the Cosmopolitan for the rest of our Vegas stay. Check my account I have travelled a lot and this is one of the worst hotels in the world.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 50,000 sq ft Pool
- Spa & Salon
- View of Las Vegas Strip or Mountains
- 1 king-size bed and 1 queen-size pull out sofa
- Shower only
- Telephone with voice mail
- Air conditioning and ceiling fan
- Two 42-inch TV's with premium channels
- Clock radio
- In-room safe
- Wireless Internet access
- Iron and ironing board
- Kitchenette with stove, microwave, refrigerator, cookware and dishes
- Separate sitting area
- 600 square feet
- Maximum occupancy of 4
- 1 king-size and 1 queen-size pull out sofa
- 1 full bathroom and 1 bathroom with shower only
- Full gourmet kitchen with cookware, dishes and dishwasher
- Separate sitting area with fireplace
- Dining room
- Washer and Dryer
- Complimentary daily newspaper
- 1200 square feet
- Maximum occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Place Hotel & SpaLas Vegas,United States
- Hotel Contacts
- Extra Info
4381 W Flamingo Rd, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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