Palms Place Hotel & Spa
- What's Included
Palms Place is not really a hotel. More of a condo block or corporate let that had to become a hotel to make money. The suits here are spacious and great value for money but it just doesn’t do enough. The house keeping is poor. It is never done when you ask and once I had to call three times to get my room made over. I was in the room once when the housekeeper arrived and I witnessed lots of folding and spraying of air freshener but no actual cleaning which explains the dust on the units etc. The free WiFi is ok but limited at 1Mbps and the premium WiFi is just too expensive. The rooms are also a little old. Some marks on the furniture and ancient plasma TVs that don’t really work. My jacuzzi bath (which I never used) decided to randomly turn on which caused me quite a fright at 2am. On my last day I woke to found the lights didn’t work and so packed by flashlight. When I reported this and the bath on checkout the receptionist didn’t seem to care.
LUXURY ROOM at a bargain hotel price. I got a Studio SUITE at Palms Place and it was amazing - not only are the two giant flat screens cool (one for in bed and one for the seating area) but you get a full kitchen complete with dishwasher. The bathroom has a rain shower head and a jacuzzi tub. Bed was incredibly comfortable. Oh, and a balcony with a view... seriously, I was almost pissed every time I had to leave the room. Best most relaxing luxurious room I have ever enjoyed in Vegas. Staff is awesome. And right up the street is the best pizza place in Vegas and a great grocery store. Room was the best bargain I have ever gotten. Will stay here exclusively if I can get the same rate again!
We came to Las Vegas to celebrate my best friend’s 40th birthday that I booked a one bedroom suite prepaid and upon check-in inquired about adding an additional studio room to our suite. After providing the front desk representative with a $20 dollar tip to assist with the request he conveyed to me that there would be an additional room charge of $59 per night plus applicable taxes and resort fees that I agreed to based on the dollar amount disclosed. Upon receiving my credit card statement I noticed a significant discrepancy in the charges that I was assessed. An additional fee was added in order to connect the rooms which was never disclosed upon check-in. This additional fee also had applicable taxes added to the charge that was again never disclosed. I contacted the hotel and spoke with a front office manager in the Palms Place. Unfortunately he was not helpful and what made it even more concerning was he had an email address that was not mine and I have no idea who’s email address was attached to my reservation. I expressed my concern to him on the bait and switch discrepancy that transpired. He indicated there was nothing he could do and adjourned the call. I have since contacted my credit card company and am disputing the charges. This is extremely unfortunate as I travel to Las Vegas at least four days per month and have stayed at the Palms Place well over a dozen times. Moving forward I will be making my reservations at competitor hotel. From a lodging perspective my past two visits to the palm’s place have shown a downward spiral from and upkeep standpoint. Are suite still had the previous patrons clothing in the closet along with damage furniture, holes in the tile, and a pungent smell coming from the refrigerator. We ask housekeeping to look into the matter and unfortunately it was not corrected. Also the do not disturb light was broken on our unit which caused significant frustrations during the early morning hours when housekeeping attempted to clean.The most challenging aspect of all of this is that based on my continuous travel to Las Vegas and my numerous stays at the palm’s place I had been pursuing purchasing a unit in the building as many of the units are listed for sale. Based upon my personal client experience as a patron I plan to look at alternative high-rise options in the greater Las Vegas area. My recommendation to anyone that is considering Palms Place is to look elsewhere as you will be disappointed compared to what the hotel used to provide from a client experience perspective in years past.
The Palms Place isn’t on the Strip but it is a lovely place to stay with kids. Witnesses he cinema on site and the restaurants being clean and friendly it is easy to spend time here without feeling frantic.The free shuttle to the Strip on the half hour is a great free service and compliments an already well presented resort.The resort is in the midst of renovating so I did deduct one star for the reduced gaming area and some items are tough to find right now.
We stayed here for an anniversary and will definitely be returning. We were upgraded by the manager to a corner room. Beautiful view of the whole strip was impressive. One of the best things for us was being in a non smoking/non gaming facility. We enjoyed the slower pace while still being close to the strip. There were some minor maintenance things that could have attention paid to but not enough to matter. We will definitely be staying here again!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 50,000 sq ft Pool
- Spa & Salon
- View of Las Vegas Strip or Mountains
- 1 king-size bed and 1 queen-size pull out sofa
- Shower only
- Telephone with voice mail
- Air conditioning and ceiling fan
- Two 42-inch TV's with premium channels
- Clock radio
- In-room safe
- Wireless Internet access
- Iron and ironing board
- Kitchenette with stove, microwave, refrigerator, cookware and dishes
- Separate sitting area
- 600 square feet
- Maximum occupancy of 4
- 1 king-size and 1 queen-size pull out sofa
- 1 full bathroom and 1 bathroom with shower only
- Full gourmet kitchen with cookware, dishes and dishwasher
- Separate sitting area with fireplace
- Dining room
- Washer and Dryer
- Complimentary daily newspaper
- 1200 square feet
- Maximum occupancy of 4
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Palms Place Hotel & SpaLas Vegas,United States
- Hotel Contacts
- Extra Info
4381 W Flamingo Rd, Las Vegas, NV 89103-3903
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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