- What's Included
After a near six hour drive from Page, AZ and Grand Canyon, my friend and I wanted nothing more than a nice cool shower and a quick 20 minute nap before we officially started our first night in Vegas. Instead, we got a nasty room (see pic/video), a 20-minute hold with the front desk and a careless/non-sympathetic receptionist who handled our room swap.Upon entering our room, it looked clean enough. However, we soon discovered that the room was not thoroughly cleaned (sheets included) and the bathroom/tub was DESPICABLE! The tub was full of water with little black things (that looked like cigarette buds) floating around in it. When we called the front desk from the room phone, we were placed on hold for 20-25 minutes. This was cutting into our time, so we decided to just go back downstairs to the check-in desk... This wasn't the most ideal nor convenient because the side of the hotel we were assigned to was a hike from the reception area...We got to the reception desk and while we were agitated, we remained calm and showed the receptionist the video of our room--mainly the disgusting tub. He didn't blink twice, nor did he apologize. His demeanor was very blah and he looked as if he sees this on a regular basis. He started giving me trouble about not having brought my ID down for him to complete a room swap and insisted that I go and get the ID before he could do a room swap. I refused and stood my ground because I wasn't going to be inconvenienced any further when the hotel was clearly at fault (and they already saw my ID upon initial check-in). After about 3 minutes, he gave in and said that he'd just ask the bell hop to verify my ID before he helped move us to the new room. I will NEVER stay here again...The hotel amenities are only so-so. The best part was Fat Tuesday's and the rides at the top of the tower (and one of them were closed during our stay so we didn't get the full value of our unlimited ride bands). Next time we'll stay at a CLEANER hotel closer to the strip with a younger vibe etc.
The staff was very polite and efficient. I got in as a late check in and was tired from my travel. Ms. Crystal at the registration check took care of the details my balance and explained everything to me. She even called a bell-hop to help me with my luggage. I even had a few of their cocktails while gambling they were good. If your looking for a hotel without the pricey schemes, stay here!!!!!!
Had a beautiful King Room facing the strip! That is till we went to use the shower, turned on the water and little black bugs came out of the faucet. Then I turned on the lights and noticed the room was in dire need of dusting. It's a shame the room was beautiful but not kept up like it should be. The casino part was so disappointing we could not get any cocktail service while gaming. Every cocktail waitress that went by said I'll be right back, never did get a drink! Questionable whether or not we will ever go back!
Stayed here with my wife, great value you for money. Located close enough to the strip, but you will need to use the bus. Casio is small and good fun, good restaurants, great pools and awesome views from the tower. I would stay again in the heart beat. Be aware of Tourism tax and maintenance fees in Nevada... unpleasant bills to pay on check in!
Terrible experience!! DO NOT COME HERE!Waiting for check in like 30 minsThen they have TONS of hidden feesYou cannot get on the tower at all even you stay here and you have to pay extra for it !No viewRude receptionist and gave you the worst room with no view at allThis is super horribleVery disappointed and regret to come to this hotel !Oh the other thing is all the facets are rusty here ! Water pressure is terrible ! You probably need an hour to just take a shower cause water pressure was so low that you cannot even take a good showerPool is super smallOmg just the worst hotel I have ever stay at in vegas !!!They do not clean the bathroom and you can see hairs everywhere ! Just dirty as hell! We called and texted , no one coming yet ! Disappointed
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Hotel Rooms include:
Kid's Deal - Kids under 12 stay for free; pay a special rate including airfare and transfers when sharing a room with 2 adults. Max 2 kids.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
StratosphereLas Vegas,United States
- Hotel Contacts
- Extra Info
2000 Las Vegas Boulevard South, Las Vegas, NV 89104-2507
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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