- What's Included
Very nice, big room with nice ac. Clean. Good breakfast. DidÂ´nt try lunch or dinner. The pool is very nice. Very fast check-out on the TV in your own room. The parking is very good and free of charge. I didÂ´nt like the location, its to far from the main attractions on the Strip and it is not nice to walk back to the hotel in the middle of the night. But the price is by far better than a lot of the other hotels on the Strip.
Could have been better. It's located in Downtown, but on the strip in the ghetto. They wanted us to upgrade our room for an additional $25 a night. Our standard room didn't even have a coffee maker, microwave or a refrigerator. The sheets were dirty and the toilet. The only thing I did like was the texting capabilities to get housekeeping and to check out.
Resort itself is not bad but the service is very poor. No fridge or micro wave. Not only is there a very long wait time to check in on a daily basis, it took 45 min for front desk to answer the phone when we wanted service. The air conditioning leaked cold water all over the carpet and the floor was freezing cold. We got to the resort at 11:30pm and didn't get a room until after 1am. The first suite was not what we made reservation for so when we wanted to change suite it took almost 2 hours to finally change suite. When we got the second suite the air conditioning was broken, it blew extreme cold air that could not be stopped and leaked freezing cold water all over the room. After waiting almost an hour to get through to the front desk again we were told that theres nothing they can do over the phone. We were very tired and overwhelmed at this point as we could almost see day light and we have yet to get any rest.We went to the front desk and asked to speak to the manager in order to get this matter resolved, but instead of making our matter a priority and getting a manager right away, we were told to wait further more in order to speak with the manager. It was even more upsetting because the manager was present at the time but he was in the back and it would have took seconds to inform the manager that we would like to speak with him but instead we were threatened with security. They threatened to call security because we questioned the reasons why they were unable to inform the manager that we would like to speak with him. This was our first time in Vegas and i wish we never stayed here.. I should have spend the extra dollars to stay at the Hilton or mirage or other hotel close by.. my wife and I will be visiting Vegas again because it's an amazing place to go.but never again with this hotel.
The Stratosphere is certainly showing its age. The room had mold on the bathroom ceiling and the smoke smell is over powering even for my friend who is a smoker. I would def recommend checking out the view from the top and doing the rides but stay somewhere else.
Our room was located on the 18 floor. This was one of the original rooms no updates. The room smelled like sewage (coming from the bathroom) the entire 4 days we were there. Housekeeping only came around every other day so in order to get clean towels you must call room-service. Called room-service, and after a one hour wait I proceeded to go to the lobby and ask for my own towels. As I was leaving my room I seen a lady with room service, she was pushing a cart so I asked her for some towels. She told me that there were no face towels only had bath towels and handed me four large bath towels. I Went to the lobby stood in line for about 5 to 10 minutes waiting on the lady in concierge. She was on the phone so a guy walked up and asked if he could help me. I told him my situation with the towels and he told me "Oh I don't work for the hotel, we only do booking for the shows here at the hotel". I then wen to the next line and waited another 15 minutes only for them to tell me that they would check to see if someone else could bring them up. Waited another 20 minutes and someone finally brought the towels up. The wait staff was very rude as well when we were playing on the casino floor. I asked for a drink and she put her had up and told me that I would need to wait until the server that was serving the isle I was seated on to come around. I will not stay here again, there are hundreds of hotels that I could've chosen and I choose to stay here and got poor service.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Hotel Rooms include:
Kid's Deal - Kids under 12 stay for free; pay a special rate including airfare and transfers when sharing a room with 2 adults. Max 2 kids.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
StratosphereLas Vegas,United States
- Hotel Contacts
- Extra Info
2000 Las Vegas Boulevard South, Las Vegas, NV 89104-2507
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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