The Cosmopolitan of Las Vegas
- What's Included
Good hotel in a great location,,,,,,,,took nearly 1 hour to check in which was poor, we visited several hotels on the strip, we would definitely stay at the Wynn or Encore next time, these are the best hotels in Vegas
We had an amazing view of the Bellagio fountains and were able to quickly get to our Cirque show there. Cosmo had the best restaurants, especially Holsteins and Eggslut. We made reservations for the firepit and ice skating rink one evening and had an amazing time, they even had themed drinks and a Christmas movie playing. It was close walking distance to most of the major things to see, and the bus stops right in front and can take you somewhat close to the Las Vegas sign and about a 20 minute ride to Fremont St. If we go again we will stay there simply for the food and location. One note, we did arrive and there was some hair on the duvet cover and sheets, but housekeeping came up and quickly replaced those for us.
We just came back from 4 nights staying at the Cosmopolitan with a large group of high income professional level friends and stayed in the Chelsea tower. We loved the location, the great music, the chill club vibe and pool scene, however many aspects of our stay and guest experience were not up to par or an expected guest service level.1. Pool food options were simply unacceptable and of low food quality and embarrassingly poor presentation. They had a few food options including hummus, turkey wrap, nachos with dip. A member of our party ordered the nachos which had terrible presentation and nobody would touch it. 2. The pool states no outside food or drink, but we asked in the morning and they stated ok if it's from the hotel and so we brought breakfast from Eggslut poolside as again the pool food options were disgusting. Later in the day a member of our party tried to bring 2 pizza's from the hotel to the pool and they tried to stop that - again given the low quality of food at the pool, you needed at your own great inconvenience to try to track down better food elsewhere in the hotel and walk long distances to get same. We asked to speak to management and they reluctantly allowed the pizza from their own hotel to go pool side but we were left very turned off from this poor guest experience and terrible and limited food options poolside,despite a high resort fee.3. When shopping at the hotel gift shop where you can buy souvenirs of the Cosmopolitan, when you pay by credit card you are prompted if you want to pay a 15% or 18% tip etc. as part of the credit card process, and I got the sense based on her comments that the cashier was hoping for a tip on a shirt I bought for my wife - please give me a break already, how completely classless to suggest tips on retail sales.4. No coffee station in the room, on our 3rd day our room was not made up until after 3 pm5. With taxes, the daily resort fee is about $40 per day which is pricey and the hotel was busy, yet the gym in our tower closed at 8 pm and if you wanted to use the gym you would have to walk a long distance to the other tower again at great guest inconvenience despite the high resort fee they charge. Basically the Cosmo is too willing to inconvenience their guest and the focus is on them, not their guests when they could just staff an attendant so guests can use a gym in their tower. Really not much to ask at all and a real turn off given how much they charge for a resort fee and then they do not keep the gym open in your tower.6. When we arrived in our room after checking in we noticed some of the food items from the mini bar where not there - the night before checking out I asked for a copy of my bill, and sure enough they had a mini bar charge for an item that was never there to begin with! They removed it but only because I checked, and this was totally unacceptable to begin with and the room mini bar inventory should have been fully checked and verified before we even arrived.7. We had 2 dinners at the Cosmo, one at Holsteins and a $400 dinner at Zuma's - both experiences had unacceptable issues. We and our friends have money and have no issues paying for a great meal, service and experience. At both places the front hostesses where neither attentive or friendly (in particular at Holsteins), and seemed to care less about their guests or their job for that matter vs stare off into space. This itself was a broader issue with the Cosmopolitan, that they take their guests too much for granted and they are focused too much on themselves. At Holsteins we were told to walk back towards the back and someone would meet us (really you can not escort customers), and then taken to the back and then forgotten about. I finally got up to look for someone to take care of us as we got tired of waiting. At Zuma's which is high end and expensive, we had a 6 pm reservation for a party of 6, and it was not that busy at that time, yet we were taken to a table at the very back behind the main restaurant seating area with less comfortable chairs and much, much less ambience etc, and immediately asked not to be seated there. It was highly insulting and disrespectful, and we believe it was due to the fact that we had 2 children with us (who btw are middle school level and very well behaved).8. Most of our party was there for a 4 night stay, but one members significant other had neglected to book the 4th night. When trying to book the 4th night when checking in was told it would be $500 USD (for a Sunday night), so this person instead booked an even nicer full suite (compared to their room at the Cosmo) at the Venetian for $159 Cdn and enjoyed their Sunday night in a nicer room for less. Overall this hotel needs to do a management and service review and shift the primary focus away from hotel and staff centric thinking and back to their paying guests and their experience. Staying at the Cosmo is not cheap, and any staff and management that simply could care less about guests or creating an amazing guest experience should get replaced. There are tons of great places on the strip, and Cosmo you really need to step it up and offer much better.
Very nice place visually. Clean. Stylish. The first problem was at check in. We moved from a long line to a short one. Stood there a few and then a girl that worked there walking around directing people up to the counter tells us she's closing the line and we had to move. Would've been nice to know earlier. Next, after waiting several more minutes in another line, she's making goo-goo eyes at a guy in front of us. Then she comes back and takes him to a special line that's very short while saying "it's okay, you work here." I'm sorry... I guess a paying customer isn't as important as an employee here? Either that or she was hitting on him and giving him preferential treatment for that. Either way it wasn't cool.The room was very well done. Again stylish and well done. Nice attention to detail in the finish. HOWEVER...if you like a softer bed with nice blankets and comforters you'll be disappointed! VERY FIRM mattress and very thin bedding. Our backs hurt after the first night after tossing and turning. The shower didn't have much in the way of water pressure either, too bad for such a nice looking shower.All in all it's a nice place but probably not quite worth what they charge.
My girlfriends and I went to Las Vegas and stayed at the Cosmo this summer. We went on fight weekend so it was crazy hectic. We were hoping to get a fountain view of the Bellagio and we asked the front desk woman who said it may be impossible because they are fully booked, but she really did make it happen to the best of her ability! We had a great view! The hotel was extremely clean, well air conditioned and overall an amazing time. Eggslut was OK, we only went once and didn't love. The SECRET PIZZA is literally to die for - we found it and became in love. Staying ay the cosmo has the best perks because Marquee was our fav day and night club! Would stay again in a heartbeat.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 2995 rooms
- 3 pools
- Hot tub
- Cabanas (fee)
- Tennis court
- Spa (fee)
- Fitness centre (fee)
- Whirlpool Sauna/steam room
- Wi-Fi Internet (fee)
- Gift shop
- Shopping boutiques
- Laundry and dry cleaning
- Business centre
- Conference facilities
- Tour desk
- Free self-parking
- Free valet parking
Terrace 1 Bedroom Premium View room includes:
- 1 king bed with a queen sofa bed (on request)
- Flat screen LCD TV
- Full bathroom with marble floors
- 24-hour room service (fee)
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe
- Mini-bar (fee)
- Kitchenette including a microwave and refrigerator
- Sliding glass doors open to a private furnished terrace
- Panoramic views of the Las Vegas skyline (Strip view on request)
- Telescoping doors separate living area from bedroom area
- Large Japanese soaking tub in bathroom with views of the skyline
- Minimum 1 adult, maximum 2 children, maximum 3 guests total
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The Cosmopolitan of Las VegasLas Vegas,United States
- Hotel Contacts
- Extra Info
3708 Las Vegas Boulevard South, Las Vegas, NV 89109-4309
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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