Grand Hyatt Kauai Resort and Spa
- What's Included
We had booked our stay about 6 months prior to our arrival and at the time, requested a crib and a bath tub. We were assured that our requests would be accommodated. About 1 week before our arrival, we again confirmed that we would be getting a room with a crib and a bath tub. Again, we were assured that our requested would be accommodated. Upon arrival (at about midnight), we were told that they did not have a room available with a tub and there were no more cribs, but they could give us a playpen. They assured us we could get a room with a tub the next day after checkout time and that someone from the front desk will call us when the room was ready. We waited most of the following day for a call, but did not get one. We finally talked to the front desk to inquire about the status of our new room, but no one was aware of our request. The manager on duty worked quickly to find us an appropriate room and compensated us with some free meal vouchers. Upon moving to our new room, we discovered that the bath tub was plugged and black debris was bubbling up from the drain. The manager, along with a maintenance worker, came to our room to fix the problem and again compensated us for the inconvenience. The next day, we discovered that the toilet was leaking and was then repaired during the day while we were out. One day, my 2-year-old son vomited all over the bed, so I removed the sheets and put them in the hallway with the assumption that housekeeping would replace the sheets. Upon returning to the room that evening, we discovered that the bed was not dressed at all. We called housekeeping to informed them of the undressed bed and housekeeping came to the door and handed me a pile of sheets. At that time, my husband called the manager to sternly ask housekeeping to come dress the bed. We were pleased that management was able to resolve our concerns and were willing to compensate us for the inconveniences, however, we feel at the price we are paying for the room, these inconveniences should not have occurred in the first place, especially the issue of the bath tub and crib since we made those requests far in advance of our arrival to the hotel.
Stayed here last spring break and absolutely loved it. Looking to stay there again this year. As soon as you walk in you see an amazing view of the ocean. I live on a neighbor island so I'm used to nice ocean views but this one was the best I've ever seen. The pools were incredible. I had to drag my kids out of there in order to see the rest of the island. Most definitely recommend this hotel. The staff was very friendly and because we were there during off-peak they were able to upgrade us to an oceanview room. I wish I could remember the name of the guy who checked us in but I do remember that he was originally from Oahu. His great attitude helped to make our stay wonderful and part of the reason we want to go back again this year.
This resort gets 4 stars because the garden, lagoon and beach view is simply gorgeous. The service we received was also awesome from the very beginning....we received an upgrade + a bottle of champagne because it was our anniversary - they also comped the valet for the first 24 hours - which was also very nice. The staff was pleasant, always happy to say aloha. In fact, Ariel who helped us with our bags was SO SO awesome- he even gave us passes to get free appetizers and drinks at the resort. He also recommended tours for us to take and attractions to visit while on the island. We only ate once at the resort during our entire 9 day stay because there are SOOOOO many other amazing restaurants on the island with phenomenal reviews on trip advisor for much cheaper prices. We ate at Tidepools for our anniversary - which was gorgeous but.....my swordfish was raw...and the service was........average. I would HIGHLY recommend (because it was hands down the BEST decision we made) to get a rental car, go to Walmart (25min away) and stock up on drinks, snacks, etc and bring it back to the room, try other restaurants and explore the island as much as possible. It’s only about 1.5 hour drive to go to the napali coast one way, the other way only takes about 30min to the Waimea canyon - MUST see attractions ( you can see them by boat if you don’t get motion sickness like i experienced! Or helicopter )Admittedly, we are VERY spoiled by Dreams La Romana (in the DR) whose service is like no other, so the level of expectation may be unfair to compare Grand Hyatt to- because quite frankly- everyone here is VERY nice! If you are looking for a gorgeous resort without a lot of tourists - quiet, nice beach front, amazing pools (24 hours), this resort will certainly check the boxes. Kids seem to love the resort also (although we didn’t bring any) we had a gorgeous view of the beach , lazy river and lagoon which we took advantage of most of the trip- we rarely had to leave our lanai for relaxation.... overall, we would recommend Grand Hyatt-for their lush gardens, amazing views and friendly staff. But absolutely check out trip advisor for local eats - you will NOT be disappointed. Shrimp station -any of them - the fish express, keoki’s Paradise- the beach house & savage shrimp to name a few... are ALL must have experiences! They aren’t too far from resort....Tidepools (at the resort) again is nice for a Romantic dinner - especially by the koi pond....but in my opinion it was overpriced for very little food that tasted less than average. *This may be important to some, but not others - we only eat seafood ( no beef, chicken or pork) so that certainly limited the dishes we ordered significantly - we only ordered dishes with seafood everywhere mentioned. I based (pretty much every restaurant we tried) on trip advisor reviews - and we were not disappointed...except for Tidepools...however, I highly doubt that Tidepools makes a habit of making such a huge mistake of serving raw fish- but it doesn’t change the fact that the food around the resort / island was FAR better tasting than such an expensive place like Tidepools...again...personal opinion- try it for yourselves. :-)Oh! The best part about the room???? They have a Toto washlett! For a toilet....I won’t lie...It was such a good friend to us... lol google it....
Spectacular location on Shipwreck Beach. Very private property on the beach, but the beach is not safe for swimming. Instead they have a Sandy lagoon and at least three pools, each configured to feel small and intimate. The landscaping is lush and beautiful. Our room was spacious and very comfortable with extra touches such as cell phone charging station, iHome, refillable water bottles, and mini fridge. If you bring the proper cable, you can display your laptop on the tv. Our only disappointment was the long line for breakfast reservations: often a 15-30 minute wait in cramped quarters. The wait staff and hotel personnel were friendly, attentive and welcoming. It's a luxurious resort that one could enjoy and never be tempted to leave the property, except for the resort prices for food and drink. There is plenty to see on Kauai, so explore!
We stayed for 4 nights in August. It's a beautiful setting with lush landscaping everywhere, along with a lovely beachside walkway. The pools, lagoons, and lazy rivers were our favorite part of our stay. The water was always warm and the pools were clean. All of the staff we encountered were pleasant and helpful. It was a little over an hour drive up to the North Shore and 25 minutes to the airport. When we were there the beach in front of the hotel was too rough for swimming, but we found beaches within a 5-10 minute drive that were great for calm waves and good snorkeling. The rooms were clean and housekeeping was efficient. Overall, it's one of our favorite places to stay and we can't wait to go back.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 602 Rooms
- 7 restaurants
- 6 bars
- Room service
- 2 pools with saltwater lagoon and waterslide
- Hot tub
- Golf course (adjacent)
- Tennis courts (fee)
- Fitness centre
- Spa (fee)
- Salon (fee)
- Laundry facilities (fee)
- Business centre (fee)
- Wi-Fi (fee)
- Luau (fee)
- 1 king or 2 queen beds
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- iPod dock
For the Kids - Kids club available for a fee.
Anniversary Bonus - Couples receive a Welcome amenity.
Repeat Guests - who have stayed at the property in the past 5 years receive a Welcome amenity.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Hyatt Kauai Resort and SpaLihue,United States
- Hotel Contacts
- Extra Info
1571 Poipu Rd, Poipu, Kauai, HI 96756-9402
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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