Grand Hyatt Kauai Resort and Spa
- What's Included
We stayed here for one night during our week in Kauai and it was such a great luxury part of our trip. Pool, restaurants, beach is beautiful and the grounds are definitely worthy of the room fee if you use them.
We stayed in a king ocean view room on the 6th floor, the top floor. The room was large & bed very comfortable,but not decorated in any pretty Hawaiian colors or decor. I would recommend a room NOT near an elevator as it was noisy. Also, I was surprised at the number of children. We were awakened every morning around 8 to 8:30 with squealing & screaming children in the pools below us. Most unfortunate. It is a very large resort with fairly long walks to most anything on the property. It is visually very beautiful. Many pools, including a few adult only, a lazy river, hot tubs & a saltwater lagoon for swimming. The beach is beautiful & the ocean was swimmable on most days however, the beach is not private & there is NO beach service or lounge chairs....a disappointment if you are beach people. If you are looking for an adult experience, this is probably not the place for you. Lots of Honeymooners & families with children. Donderos Italian restaurant was very good & Tidepools is highly recommended for upscale cuisine, but once again I was surprised at the number of young children in that kind of restaurant.
We had a wonderful stay — I would certainly recommend a car. And there is free parking :) The food at tide pools is great. Breakfast is wonderful as well. As a tip, make sure you are aware of the $30 per day resort fee and $42 per day accommodation tax. That adds up really quick!
To celebrate my wife's birthday, we recently returned to the Grand Hyatt Kauai after a twenty-year hiatus. It was even more wonderful than we had remembered. Accommodations, meals, ambience and service were truly wonderful and so very easy to recommend without any exception. The property is in tip/top shape. The meals in the Ilimi, Tidepools and Dondero's restaurants were delicious and memorable and, for Hawaii, fairly reasonably priced. The staff were caring, conscientious and professional without fail. If you're looking for a memorable stay in a top-of-the-line facility on a beautiful island getaway, this is the place to try!And, if you've been there before, don't wait twenty years to return. 😀😀😀
The property is absolutely gorgeous and the views are lovely. Rooms are okay, nothing special and in fact pretty dated. Anara Spa is beautiful, tranquil and relaxing. Review on that to follow.In our rooms there were no convenient outlets for charging phones or laptops by the bed although our room did have a station with two outlets we could plug into on the dining table. Since we needed four that wasn't great but no big deal - we just had to remember to switch things around. WiFi service is very sketchy. Sometimes it was fine and other times we had to reboot and re-sign in multiple times a day. It was nearly impossible to send photos via text, regular text went through okay sometimes, other times hours later or not at all. The toilet in our room seemed possessed, as it was equipped with a bidet feature that turned itself on with lights, water and sound every time anyone walked past the door to the toilet room (not sure if anyone else had this issue and it didn't bother us, it was just kind of funny)Housekeeping: The shower walls were never really clean, one day the floor in the bathroom had been wiped with a towel that must have had something on it because in one spot about two feet by two feet it was shiny and super slippery and there was a blob of something weird (sunscreen maybe?) on the back of the bathroom door that never got cleaned. Service issue #1: This is a 5 star hotel with 5 star prices. I don't expect to have to trek 5-7 minutes to stand in line 30 - 45 minutes to get a $10 latte so that I can see the sunrise or enjoy the view from the terrace. We were there in Feb and the resort was at capacity. There was only one place - the main lobby - to get a cup of coffee at 7:00 a.m. unless you wanted to brew one cup at a time in your room. Everyone you spoke to at the pool, the bar and elsewhere complained about the coffee line and how it was so crazy that the hotel did not have stations in various locations in each building or out on the terraces or whatever so that people were not waiting 30-45 mins for a cup of coffee. Heaven help you if you wanted a refill. It was just ridiculous. Service Issue #2: Drinks again! The roving drinks service personnel did not seem to want to take any drinks orders (?) They would walk past saying "You ladies all set?" but then she would be four people away and still moving before she finished the sentence so you would have to yell to get her back to take your order. We were at the pool nearly all day one day. We managed to order two rounds of drinks in 7 hours. Our neighboring pool goers commented on the same thing, in fact we were joking about how we could make a million dollar business out of a subcontracted beverage service (Coffee, water, alcoholic and non-alcoholic drinks of all sorts) for the Hyatt.Service issue #3: The coffee maker in our room became essential due to the ginormous line and wait time for real coffee. So, when 2 days out of 5 the coffee and creamers had not been replenished and I had to go find housekeeping to get some, that was somewhat annoying. The glass glasses in our room were not replaced the entire time we were there. Service Issue #4: Room service. As you can tell by now, my morning coffee is important to me... One day we ordered room service. A pot of coffee and pastries. This was supposed to arrive within 30 minutes but still we decided it was faster than getting showered and dressed, walking to the lobby and waiting in line for 45 mins.......but, an hour and 10 minutes later, still no coffee so we called to cancel and they said we couldn't because she was "on the way" . Another 10 minutes later it arrived. $53 Inconsistent food: The fish tacos at the pool were delicious. Fries and onion rings were also good. Fish tacos 2/$20 Fries/o'rings huge portion $8 Dinner at the Terrace, Live music, Hawaiian singerWe both had burgers. Super slow to arrive, but tasty once they got there. I think they were around $20 or so.Dinner at Tidepools: 4 people. 2 friends had the MahiMahi, ($38) which was excellent. One had Prime rib which was so underdone that the fat was still white and the meat bright pink and bloody all over the plate. ($46) Seriously barely warmed. I had the seafood medley. ($48) A 1/4 lobster tail, 1 scallop, 1 shrimp and a 4 oz white fish over lavender potatoes. It LOOKED delicious.. but lobster and shrimp were both overdone and rubbery, scallop was underdone and mystery white fish was good but not as good as the MahiMahi. There was no flavor or sauce on anything however, just butter. The potatoes were sort of gummy and thick. We also had the crabcakes as an appetizer and they also had zero flavor. Could have been shredded chicken salad with mayo for all I know. Sunday Brunch: There were 4 separate stations for the buffet. Eggs Benedict was standard and good. Fruit ripe and delicious. Bacon soggy and cold. Portuguese sausage slices rubbery. Potatoes cold. French toast was good, coconut or maple syrup. Didn't try pancakes or rice dishes, bread pudding was all gone. Smoked salmon, bagels, cream cheese etc, was standard. There was a pastry station with muffins, croissants, sweet pastries etc, a cold cereal and steel cut oatmeal station and a made to order omelette station. I ordered a mushroom, spinach and onion - Omelette was under sautéed, with way too many overly large onion pieces (basically like eating almost raw onions) and when I say " a tiny bit of feta - just a sprinkle" I don't mean a half a cup. Corporate Banquet buffet: Good service throughout, food was okay in general. Shredded Hawaiian BBQ pork, top sirloin steak, chicken thighs, fish... all good except the chicken which was inedible. Rice was flavorful and cooked perfectly, veggies were good and crisp-tender. Salads were basic greens and add-ins, dressings very good. Beverages: Starbucks coffee, regular $6 Lattes etc $8-$10Glass of California Beringer Cabernet, $20 MaiTai, Pina Colada, Margarita etc $16-$20Mixed drink - vodka soda etc $12.50Bud Lite $7 Full Sail $8 Stella Artois $9Overall, I would not particularly recommend the Grand Hyatt Kauai. There were several families there that we talked to who said their children were bored with the pools and there was nothing else for them to do. The beach is pretty small and rocky and the riptides are strong most days. It was red flag the whole time we were there. There were many middle aged couples and they complained about the long lines and lack of options for breakfast and lunch as well as not much to do in the evening. Everyone we talked to thought the service was not up to par for the 5 star price and rating.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 602 Rooms
- 7 restaurants
- 6 bars
- Room service
- 2 pools with saltwater lagoon and waterslide
- Hot tub
- Golf course (adjacent)
- Tennis courts (fee)
- Fitness centre
- Spa (fee)
- Salon (fee)
- Laundry facilities (fee)
- Business centre (fee)
- Wi-Fi (fee)
- Luau (fee)
- 1 king or 2 queen beds
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- iPod dock
For the Kids - Kids club available for a fee.
Anniversary Bonus - Couples receive a Welcome amenity.
Repeat Guests - who have stayed at the property in the past 5 years receive a Welcome amenity.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Hyatt Kauai Resort and SpaLihue,United States
- Hotel Contacts
- Extra Info
1571 Poipu Rd, Poipu, Kauai, HI 96756-9402
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.