Grand Hyatt Kauai Resort and Spa
- What's Included
The Grand Hyatt, at Poipu Beach, is a cut above most resorts we have stayed at. It felt more like a Sandals resort, with children, than a normal hotel setting. The staff were all very warm and always helping with a smile. The grounds were immaculate, and the views were breath-taking. The ocean is very rough, but the salt water lagoon provided a great option for those with children, who wanted something other than the pool. Food was expensive, but very good. Tidepools restaurant was exceptional, as my wife and I both had the Opah. If a person can't find relaxation at the Grand Hyatt, they will never find it anywhere else on the planet.
Stayed here a few times recently and absolutely love this hotel and property. Such a gorgeous hotel and area. Great food/drinks and service. Stevensons Library is a great place for sushi and Lima Terrace is awesome to have drinks and or food while enjoying live entertainment before dinner. Miss it already and can't wait to return.
This hotel is located on Poipu beach on the southern end of the island, just about 30 minutes away from the airport. It is in a well-populated area, but I felt it was pretty secluded given its location right on the beach, surrounding residential homes, and minimal retail/traffic. It does have easy, quick access to grocery stores, retail, etc few minutes down the road. They do offer self-parking as well as valet parking. Bell service is always standing outside to assist.First thing you see when walking through the main entrance is a large hall with check-in to the right, customer service to the left, and a large, open view of the beach and ocean straight ahead. The clean ocean air flows effortlessly through the lobby area and does a great job at welcoming visitors.The property is very large, and if I was less curious, I could have stayed on the property my whole visit. I was there for a conference, and the hotel was essentially at capacity, but I never felt as if there were too many other tourists or that I would have wait hours for a meal. There is a huge pool that was wide-span and varied from a normal lounging pool to small slides. There is even an adult-only area. A gym was also readily available at all hours and did include group classes every day, throughout the day. I was impressed by the availability of their daily yoga classes. They had beachfront yoga too. Such a beautiful view and relaxing experience. They do have multiple restaurants in the hotel, with prices varying for cheap to expensive. There are multiple pool bars as well as pool-side service. There is plenty of conference room space to accommodate a large conferences.Customer service at this place was excellent. From the moment we got on property to the moment we left, the hotel staff impressed me with their customer service skills. We had multiple issues with our room, which I will explain later, and the hotel staff assisted us without hesitation. They offered multiple solutions to our problem and even gave us hotel credit when they could not help us. Everyone was kind, helpful, and attentive.As for the cons, I liked the main/large/public areas of the hotel, but I felt as if the rooms were lacking. The bedding, furniture, and facilities (especially their heated toilets) were great. The problem resided in the minor details. We were at this hotel for about 1 week and during this week, we stayed in 3 different hotel rooms. The first room we got was on the second floor facing the pool. It smelled like oil. The fan also didn't work. We called the front desk to notify them, and they immediately brought an ozone generator to help rid of the smell. After several hours, the odor continued and so we requested to change rooms. Our second room was on the first floor facing the pool except on the opposite side of our first room. The second room smelled MUCH better but after a couple nights, we discovered a mouse in my luggage! I know this it to be expected given it is an island, but I am neither accustomed to this nor was I wanting to start on this trip. Our last room was on the fifth floor (4th or 5th floor...I can't remember exactly) and faced the main entrance/parking lot. This room was perfect, and we stayed in this room for the remainder of our trip.
We stayed here for Spring Break with our 2 teenagers and loved it. Great beach for boogie boarding, fantastic grounds, and several different food options available. The best part was free use of washer/dryers, so no wet suits in the suitcases! Friendly staff and fun programs. Only minor flaw, which wasn't a big deal, is that rooms on the older side and starting to wear out. We weren't in the room very much so it didn't matter!
We have been coming here since 1986. Have our favorite rooms, but learned from Sue bring her daughter and family that partial ocean view rooms have great views of the colorful grounds as well as the ocean, plus where they were located (where the Luau is often held), they could walk to the first floor and be out on the grass. Actually, we have not been here for three or four years, lost our gold club points. We have recommended this hotel for years and those who we recommended still go here and said it was renovated and we should give it another chance. The Llima Terrace is more modern; food is great, service is wonderful, in fact, some of the waitresses remember us; Wade, who does Omelets Monday to Friday, is the best!!! The seven year old orders his omelets with Jalapeno Peppers and Wade gets a real kick out of talking with him. Better to get here early. The adult pool area is always full, but we like the lagoon with the kids and always rent two cabana's as we travel as a group. The beach is too rough to really swim in, but is popular for those who lie out on the sand or watch the jumpers from the cliff above who splash into the ocean below. The bellmen remember my name, and even the cleaning lady who came in said she was glad to see me (I usually work on the computer in the morning and guess that must remind them, as well as I talk to them and let them clean while I am in the room). All I have met have worked at this hotel for many years. In fact, a pool area supervisor recognized I was wearing a shirt that only the Four Seasons sell, and he remarked about it. It seems he had just left there to come back to work for the Grand Hyatt. He said they offered him a deal who could not turn down, and he had worked here before and liked it and only moved his family to Maui as there was more to do there (although that has changed in this area due to the growth of hotels, condominiums, and the Shops at Kukuiula Shopping Center not far from the hotel: Roy’s new restaurant, Eating House 184, Merriman's, Merriman’s Pizza & Burners, TR Cantina, the Dolphin, the Lanai). You know, the success of a hotel is about people who care that you are a guest and want to do their best. Grand Hyatt gets an A+ for that.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 602 Rooms
- 7 restaurants
- 6 bars
- Room service
- 2 pools with saltwater lagoon and waterslide
- Hot tub
- Golf course (adjacent)
- Tennis courts (fee)
- Fitness centre
- Spa (fee)
- Salon (fee)
- Laundry facilities (fee)
- Business centre (fee)
- Wi-Fi (fee)
- Luau (fee)
- 1 king or 2 queen beds
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- iPod dock
For the Kids - Kids club available for a fee.
Anniversary Bonus - Couples receive a Welcome amenity.
Repeat Guests - who have stayed at the property in the past 5 years receive a Welcome amenity.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Hyatt Kauai Resort and SpaLihue,United States
- Hotel Contacts
- Extra Info
1571 Poipu Rd, Poipu, Kauai, HI 96756-9402
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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