Grand Hyatt Kauai Resort and Spa
- What's Included
The grounds are beautiful, actually stunning, and very Grande. Access to the beach is easy they have two beautiful large pools one for adults, and one for families. The room was gracious, clean, well equipped, and has a beautiful view of the Ocean. Our room was number 5010 which unfortunately was in the area where they were doing construction; not that they don’t need to do the upgrades are doing to the building, they do. But it would’ve been Nice if they had restricted guests from the areas where they were doing construction. We had to listen to jackhammers in the late afternoon and one evening. The rest of the time we were at the pool so we weren’t bothered by it. I will say that they went out of their way to compensate us for the inconvenience. But it certainly would’ve been better not to be inconvenienced that way. The staff at the front desk and concierge or very helpful. It falls apart after that. Don’t expect anybody at the pool to help you with the umbrellas for moving a chair or anything else you might need, they just weren’t around. It’s a terrible inconvenience to go to the one location they have to get towels for the pool or beach, keep in mind that the property is very large and multi level so if you’re enjoying the adult pool you have quite a walk to get to the family pool to get what you need. Food service at the pool is week; selldom and the servers are less than friendly. Breakfast was an issue for us and that there are only two choices: the beautiful open dining room surrounded by the quoit pond which is lovely has a buffet at $35 a person and no menu service. We’re late eaters and prefer menu ordering. The only other option is Starbucks which of course is Self service and limited food. Dinner at Stephenson’s was terrific, delicious sushi Thai food. There are two other options one is the dining room at the Cue pond which was good but not great, and an Italian restaurant that was closed the night we wanted to dine. We tried to eat there the night before and was told reservations are not required but when we got there there was an hour wait. So if you want to eat Italian, make reservations. The hotel is nicely located but you need a car because it’s quite far from town. We will go back there because eventually the construction will be finished and we think that they will improve their service.
I booked this room last winter and had anticipated this trip! First impressions were good in that the front desk was friendly and my 3 kids loved seeing the parrots in the lobby. We had confirmed we would be in a deluxe oceanfront room all 5 nights but then we had used two free rooms the first night through Hyatt and they downgraded our room to a garden view. So we needed to move the second day which is a total pain. They comped the rest of the days for a free breakfast which was very nice. The difference between a garden view and ocean view is HUGE! We were much happier once we crossed the hall. Pros- Nice staffGreat workout roomImmediate response to whatever we neededAwesome trail up shipwreck rock to watch sunrise! Free self- parkBeach was great- last day my kids swam in it all morningRestaurants were very average- nothing to get excited about- we found great food close byI liked how far our room was from the resort- good exercise! Quiet- hardly heard anyone in the halls Cons-Lagoon was under construction and was loud. Our last day, they had music playing by it which was much nicer.Lazy river seemed fun but no tubes? You have to rent tubes to use it? Feel that should be part of Resort feeOutdated hallways, furniturePool was freezing!! Overall, we liked our room and the staff. I don’t think we would pay the room rate again as I think there are other offerings that may be smaller and more updated.
Several family members planned a stay at the Grand Hyatt Kauai for November which we looked forward to. In late July we received word from the Grand Hyatt that the lagoon pool would be closed during our stay. After some discussion with Hyatt staff we received discounted rates and the resort fees were waived. We feared the other pools would be crowded and there would be construction noise but it really wasn’t bad. What I don’t understand is why the adult designation was removed from the sole adult pool during the construction. The larger problem for our stay was the closure of the Ilima Terrace restaurant for refurbishment. The hotel made no provision for guests to have a served breakfast. We did not want an expensive buffet which had been relocated and instant oatmeal in the coffee bar is not what I expect from a luxury hotel. At least the coffee bar enjoys a million dollar view to go with the paper bowls and plastic spoons. There was also nowhere on the property to have lunch other than the pool snack bar—again not a 5-star experience. We learned about the restaurant’s closure from its website just before we left home. My call to the hotel to talk to someone about it was finally returned after we had left Kauai and were on the Big Island. GHK really dropped the ball here.Wait until the construction is finished and all the services are restored before staying here. Our room was clean and comfortable as always, housekeeping staff were very good but management dropped the ball. I have loved this hotel on past visits but will carefully consider returning.
The Grand Hyatt had a lot of issues during our stay. It was our honeymoon and nothing went right. We were notified ahead of time that the Lagoon would be closed. Lucky us! Then our A/C did not work for the first 2 nights so we woke up hot and uncomfortable. Wifi also did not work in our room, Hotel told us to call outside customer support. They said the hotel had broken equipment and would need to fix internally. No resolution ever given. Room keys didn't work upon arrival, and then didn't work at the spa as they were supposed to. These become larger issues as nothing is close so you have to walk at least 5 minutes to and from the front desk each time. This is not fun while toting your bags around upon arrival. Some staff members cared but all of them were seemingly uninterested in helping and would rather send us away wishing someone else had to deal with us next time to the front desk. The hotel should be ashamed of how we were treated. I am more embarrassed for them than I am mad .
This is a dream hotel! Greeted with orchid leis and warm aloha and personal attention and welcome! Spotless floors and bathrooms and pools. Attentive professional staff, comfortable beds, stunning woodwork, polished brass, marble floors, helpful concierge, luxurious spa amenities, purified water stations to encourage hydration and lessen waste of plastic, wonderful food, kind staff, orchid placement as well as thoughtful notes from housekeeping after their meticulous care, great spa products and quiet rooms with view and private deck. Only this hotel could match the views and setting and golf course of this precious sacred place in Kauai! Aloha lives!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 602 Rooms
- 7 restaurants
- 6 bars
- Room service
- 2 pools with saltwater lagoon and waterslide
- Hot tub
- Golf course (adjacent)
- Tennis courts (fee)
- Fitness centre
- Spa (fee)
- Salon (fee)
- Laundry facilities (fee)
- Business centre (fee)
- Wi-Fi (fee)
- Luau (fee)
- 1 king or 2 queen beds
- Hair dryer
- Iron/ironing board
- In-room safe
- Internet (fee)
- iPod dock
For the Kids - Kids club available for a fee.
Anniversary Bonus - Couples receive a Welcome amenity.
Repeat Guests - who have stayed at the property in the past 5 years receive a Welcome amenity.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Grand Hyatt Kauai Resort and SpaLihue,United States
- Hotel Contacts
- Extra Info
1571 Poipu Rd, Poipu, Kauai, HI 96756-9402
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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