Outrigger Waipouli Beach
- What's Included
We stayed at the resort for a week and while the condo(a 2 bedroom partial ocean view) was lovely the location is great(central to everything on the island), the customer service left something to be desired. We booked through a travel agent/delta vacations and it was advertised as a 2 bedroom, 1 with a king and 1 with 2 double beds or 2 bedrooms with 1 king and 1 queen, both options had a sleeper sofa. With 6 adults, we asked for the first option. When we arrived we were given the 2nd option, when we called to complain, we were told that there were no guarantees about room configurations and in fact they had very few with the 2nd option. No where in the ad did it say this. Our travel agent and delta vacations called to complain and they gave us a blow up mattress at no charge(usually a fee is associated with it). Had this been clear up front, we would have booked elsewhere as the 3rd bed option was needed. The other problems we encountered is we were not given any extra towels, when we called, we were told they were not given out. We also had problems with our access codes. Our codes only worked on 1 gate into the pool area and not at all to the fitness center. When we complained to the front desk, we were told to simply try again, sometimes the codes get messed up. For the entire week, we had to be let into the fitness center by other guests as the access codes were never fixed during our week long stay.
I was very pleased with the condo we rented--the owner was great to work with and everything just as expected. We had a great lanai and a 2 bedroom unit. The owner provided beach chairs and other beach toys. Loved the location of the resort as it's very easy to get to any side of the island from here and several good restaurants nearby. Great pool area but the lazy river doesn't have a current in it so not exactly a "lazy" river.
Although I rented a studio (which was great, by the way) but do yourself a favor and get a one bedroom (or more). It is such a great central location! Lovely pool area with great little restaurant. Find Kanani, the concierge, and she will help with all your needs. The area itself is a little tacky on the street side, but it's 1/2 hour to Hanalei and 1/2 hour to Poipu and 5 minutes to Wailua river and the falls. Such a great spot. Go food shopping and cook at home or BBQ by the pool.
I rent through the same company every year in September and stay at the same condo. The condo is fine. The cell phone service and the traffic is out of control. Only way I could get a call or talk is to stand by the sliding glass door either in the bedroom or the living room. In fact I think the entire area is in some kind of vortex or something. Strange that I can be over on the North Shore of Kauai on a isolated beach have 4 dots on my phone. I couldn't even send text message at this place either.I don't know what is going on with the traffic either. I can walk to a place near where I'm staying in 10-15 minutes yet it takes 15-25 minutes to drive the same distance. If you plan on going anywhere once you leave this place it will take you the same amount of time to get out of Kapaa as it will to get to Poipu, Waimea or the North Shore. Apparently, I was told that the people running the island really don't give a rats about the problem either. This was my favorite island and place to stay but not anymore.For those of you asking the parking is free and you will get a parking pass for the length of your stay.
If you have children the pool is absolutely amazing! There is a long lazy river with waterfalls, a kids area with small pebbles like a beach, several hot tubs including a hot tub for families, and 2 amazing water slides in the open pool area. If you have children who are not strong swimmers throw a life jacket on them and let them have a blast with the water slides. This was our favorite thing to do in the afternoons/evenings after exploring the island. We had a 2 bedroom condo with an ocean view (H301) and it was perfect. The condo is beautifully upgraded with a double dishwasher and really nice appliances. The staff here are so kind and friendly. We loved the pool staff in particular. The location is great. We were able to get to the north or south areas of the island in 30 minutes and Lydgate beach is very close and good for kids (the snorkeling there was surprisingly decent as well). There are two grocery stores across the street as well as many restaurants, all of which are walkable. The beach at the condo is perfect for watching the sunrise, but not for swimming.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 196 Suites
- 3 Hot tubs
- BBQ grills
- Fitness centre
- Wireless Internet
- Shopping & restaurants nearby
- 1 queen bed and sofa bed
- DVD player
- Fully equipped kitchen
- Hair dryer
- In-room safe
- Iron/ironing board
- Wireless Internet
Resort Location Map
Outrigger Waipouli BeachLihue,United States
- Hotel Contacts
- Extra Info
4-820 Kuhio Highway, Kapaa, Kauai, HI 96746-1588
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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