Outrigger Waipouli Beach
- What's Included
I recently canceled my weekend stay in April. I was stunned to learn that canceling 6 weeks before my reservation cost me a $75 fee even though the resort is booked full. The employee I spoke with was less than helpful. Very disappointed in the customer service. Won't stay here in the future.
Upon checking in we were informed of a Manditory $220. "cleaning fee" which did not include ANY service for the entire week of our stay. NOT even one midweek tidy up service unless you want to pay ANOTHER $220.00. On top of no service for our 7 night stay, we were told our 2 bedroom 3 bath unit only could have 6 sets of towels and NO MORE. The front desk said guest can wash their own towels there is a washer and dryer in the unit. In the room is a sign which read there is a store close by for their guest to buy laundry soap. Only after tracking down the Manager (which was not easy and took up more of our vacation time) we were able get a couple more set of towels.The resort is a very attractive complex, with beautiful ocean views and is located in the middle of Kapaa directly across the street from Safeway. FYI the traffic light to get out of this resort is very long and much of the time the traffic is heavy on Kuhio Hwy.I would have given the Waipouli a good rating if I and my guest didn't have to wash towels everyday and if the Waipouli didn't spring $220.00 extra cleaning charge which was to garentee they would clean (almost all other hotels include this service in their room charge and not make the roomrate look good online then jack it up when you check in).
We booked a 2 bedroom/3 bath and a studio for our family of 6 and found it to be perfect. The location couldn't be better as we were in the middle of everything....easy drive to Poipu and Hanalei, great shopping, excellent restaurants, and with a full kitchen and a Safeway and Foodland across the street, made it easy to feed the family some meals and snacks each day. The on-site restaurant Oasis on the Beach had excellent happy hour prices for drinks and snacks. Would definitely stay here again.
H305 is a 3rd FL luxury condo facing the ocean at an angle giving us views of the sky, ocean, beach and grounds. It is obviously treasured by its private owners who are more than gracious and professional. We love rest, relaxation and some recreation. We love ocean air and waves. I love cooking. This condo was perfect for us. When we had to leave after our 2 Wk. stay we were renewed but sad to go. The Waipouli Association Office is down the hall from the main lobby. The "reception" office in the lobby will not help you, so don't bother. Someone described them as, "not having hearts." Great wait staff member at on site restaurant is Art. Great security staff member, Cathleen. Both go way above and beyond and will add a positive note to your time there. This living arrangement while on vacation in a true paradise was even better in a very authentic way because we stayed at H305. We will go back again and again because it feels like home.
We stayed here a year ago, and when it came to coming back to Kauai, we didn't hesitate to come back to Waipouli. The location is great as you are right in between north and south. The beach is nice and the pool winds around so you don't feel crowded. 2 Hot tubs for adults and one for families is amazing. That way the adult tubs never filled with children. The actual rooms are AMAZING. great views, comfortable accomodations and large bathrooms. We'll keep coming back here.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 196 Suites
- 3 Hot tubs
- BBQ grills
- Fitness centre
- Wireless Internet
- Shopping & restaurants nearby
- 1 queen bed and sofa bed
- DVD player
- Fully equipped kitchen
- Hair dryer
- In-room safe
- Iron/ironing board
- Wireless Internet
Resort Location Map
Outrigger Waipouli BeachLihue,United States
- Hotel Contacts
- Extra Info
4-820 Kuhio Highway, Kapaa, Kauai, HI 96746-1588
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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