Outrigger Waipouli Beach
- What's Included
I'll break this review up into two sections - the good (resort + location) and the bad (H202). First of all, the location on the island is excellent. Across from Safeway and easy to get to a lot of sites on the island. Also, the pool, hot tubs and grounds are very nice. That earned 2 stars, otherwise this review would be 0 stars.Our unit, H202, was a huge disappointment. It says it sleeps 4-6 and maybe it would if you have 4-6 kids or had people willing to sleep on the ground. The kitchen and bathrooms are HUGE, but that leaves little room for bedrooms and living area. The bed frames are grossly oversized and do not fit this unit. The frames stick out an additional 6" or so past the bed and our family was constantly hitting our knees and shins on the furniture. There are two beds and a pull out couch. How are 6 people supposed to sleep in 2 beds + a pull out? The dining room table has 4 chairs and there is one couch. Where are 6 people supposed to eat? The table on the porch has 4 chairs but no room. and the "view" is excellent if you are willing to take turns looking at it. Overall, this would be a good spot for a couple with 1-2 kids, but we will never stay in this unit again and felt the description was deceptive.
We did our research on this hotel and was NEVER told about a $140 cleaning fee and $20/night fee. At the end of our stay, we were charged and additional $225 which did not feel good. It seems like they are not honest about their prices up front. Also, for the 4 nights that we were there, they never cleaned our room. Poor service.
Loved this property. Everything was clean, modern and fresh. The a/c worked wonderfully, and the kitchen was fully stocked with dishes. The only thing missing was a pizza pan & cutter, but we made do! The pool was great fun for the kids, though the sand bottom hot tub took some getting used to! The beach is very rocky and you can't really swim at it, but it's beautiful to sit at and enjoy the sunrise/sunset. The Oasis serves a delicious burger, we had to have it twice! Staff was informative and super friendly. It's located across the street from Safeway with lots of food places in walking distance. Loved Old Kapaa which had awesome stores to peruse. Would definitely recommend Waipouli to anyone who asks.
I'll divide this review into 3 topics. First, be careful when you make your reservation, and don't count on getting the room you were promised. I was told I was reserving a 4th floor oceanfront unit. Originally I was going to book with a third party, which guaranteed this room, but decided to go directly with Outrigger. But when I checked in, instead of the 4th floor oceanfront room, I was given a second floor room in the very back of the building, the farthest from the beach. Since the property was booked solid, there was nothing they could do, and they did not offer any compensation at all. I was extremely disappointed, as I could have rented any other place for an oceanfront room, and ended up in the back.Secondly, I was originally going to rent the room via a third party, for less money. When I called Outrigger, they told me they could get me the same room, and I could fill out their 'Best Price Guarantee' to match the lower price. So, I tried multiple times to contact Outrigger, but each person that contacted me dropped the ball, told me I didn't qualify (when I had full documentations that I DID qualify) and eventually went into the black hole and I never heard back from anyone. They do NOT stand by this policy. Lastly, this is a beautiful property. The rooms are spacious, clean, and well appointed. They are quiet, and well furnished. The pool is very nice, clean and fun. The restaurant was very good, with ocean views and friendly staff. It would have been a great place to stay, but I was so angry and disappointed upon checkin that it dampened the whole stay. If you don't care which room you get, by all means this is a great stop. But if you really want an oceanfront spot, I wouldn't trust them.
The Pool area and 3 large hot tubs and on property restaurant were all hits with my family. Our 2 bedroom/2.5 bath condo with a pull out sofa was perfect for our family of 5. Grocery store and drug store all close by. Traffic did back up after 11 am for any trips south of Kapaa.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 196 Suites
- 3 Hot tubs
- BBQ grills
- Fitness centre
- Wireless Internet
- Shopping & restaurants nearby
- 1 queen bed and sofa bed
- DVD player
- Fully equipped kitchen
- Hair dryer
- In-room safe
- Iron/ironing board
- Wireless Internet
Resort Location Map
Outrigger Waipouli BeachLihue,United States
- Hotel Contacts
- Extra Info
4-820 Kuhio Highway, Kapaa, Kauai, HI 96746-1588
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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