Sheraton Los Angeles Downtown
- What's Included
Nice hotel. Great staff. Not far from the Staples Center to catch a game or a concert. Good security and an awesome bar.Usually stay at the Luxe across the street from the Staples Center but may reconsider dispite the little higher price.Well worth the difference in price.
I have been staying at this DTLA hotel for about a year now. I visit LA about 4-5 times a year and have enjoyed the rooms and location of this hotel. I had never checked out the hotel restaurant, District, until yesterday morning. It was about 9:15 am and I wanted to have breakfast there before my workday started. The restaurant had just emptied out from the Women's march so there were lots of empty tables that needed to be bussed and cleaned up. The hostess told me that it would be a wait to get seated and the food might take longer to prepare. I saw they have a buffet and explained that I would be eatin from the buffet and could they just clear one table for me. She refused and told me to sit down and wait. She did offer to give me water. I could not understand why they could not take just 50 seconds and clean off a table for 2 so I could eat. I did not have a lot of time. I asked to speak with the manager who echo'ed the hostesses reply that I just had to wait. I walked out disappointed and a bit upset that I could not eat breakfast at the hotel I was staying at. This was such a basic/easy customer service moment that the staff totally missed. I am giving the hotel a POOR rating as this horrible attitude at their restaurant negated my entire stay at the hotel. There are lots of choices for quality business hotels in DTLA. As much as I like to get Starwood Points when I travel for business, next time I am in LA, I will choose a hotel that I can rely on all the amenities of the hotel, including the restaurant.
The Club Room at Sheraton Grand in Los Angeles provides breakfast in the morning, appetizers in the evening, cold and hot drinks all day, daily newspapers, television, and computer access, in a spacious, comfortable, quiet room with a magnificent view of the city skyline. When it’s busy at breakfast, it is manned brilliantly by a guy named Juan, who always seems to at least two places at once, making sure the guests have what they need, the food is well stocked and nicely displayed, and dishes are bussed from the tables - and he does all this with a smile.
My husband surprised me with a weekend getaway for my birthday. I was nervous about staying in downtown LA because of the traffic and construction but the service here was impeccable!! Miguel checked us in and we instantly fell in love with this hotel. He was knowledgeable about the area, friendly, and helpful. He even checked us in early and gave us an upgrade for my birthday!🎉 That's what I call "Gold Star" treatment. Starwood has always been one of my favorites but the staff at this Sheraton are exceptional. Thanks for all your help.
Great location and customer service. Room was large and very clean. Location was near to lots of shopping and restaurants. Staff was friendly and attentive and the hotel breakfast was good. Can't think of any complaints.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 485 rooms
- 24-Hour Business Center
- Valet Parking Facilities
- Car Rental Service
- Club Floor Lounge
- Complimentary Fitness Facility
- Golf Course Nearby
- Laundry/Valet Service
- High Speed Internet Access in lobby
- 1 king or two double beds
- Sheraton Sweet Sleeper Bed
- Oversized work desk
- Satellite-based television and pay-per-view movies
- Complimentary in-room coffee and tea service
- In-room refrigerators and microwaves available upon request
- 100% nonsmoking
- Pet friendly floor
- ADA Disability accessible facilities
- Safe deposit boxes
- Internet (fee)
Resort Location Map
Sheraton Los Angeles DowntownLos Angeles,United States
- Hotel Contacts
- Extra Info
711 S Hope St, Los Angeles, CA 90017-3803
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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