Sheraton Los Angeles Downtown
- What's Included
We stayed at the Sheraton Grand for 5 nights for the Intel ISEF as part of a group. The hotel staff was very friendly and courteous. The room was clean and spacious. The facilities were modern, and well-maintained. The lobby Cafe was great, and Matt took wonderful care of me each morning, assisting me with my dietary restrictions each day. I would happily stay here again if given the chance.
We spent Saturday night here and the room was recently remodeled but the building is quite old. Located in an area with some shops, lots of restaurants and bars, we were able to walk to food, shopping, convention center, staples center and LA Live. A drug store across the street helped with our other last minute needs. The metro rail is located at the basement of the building, which was very convenient. The parking is very expensive and the hotel didn't validate. However, we went to the parking office and got a discounted rate of $32 for overnight parking; or, you can valet for about $50.
We were upgraded to a suite as gold members. Room was very nice, bed was comfortable. Internet was fast. Lounge was disappointing both in amount of offerings and hours staffed. It is only til 10am and then again between 530 - 800pm. Breakfast was scrambled eggs, bacon/sausage, potatoes, fruit, cereal and coffee/tea/juice/espresso drinks. In the evening, there was usually only one hot dish - small cheeseburgers, turkey sandwiches and pizzas were offered on different days - as well as cheese, fruit, some deserts. There was no free wine/beer at any time although you could order it. Small exercise room on 26th floor as well as the lounge.
Arrival is a bit of a challenge. The small drop off area is also valet... often backed up - not staffed to get cars moved out of the way and change $40+. With valet so slow, decided to self park and the odyssey began. You are directed "down the block" to an entrance - it turns out to be without signage and it is a separate company. As you turn into the entryway, to the left says do not enter. To the right says nothing. I take the right and it takes you up 3-4 floors in a tight circle - without signage or direction - One way? Two way? What is up there? Am I in the right building? There are no exits - it just keeps going up.... How difficult would it be to have a Sheraton sign out front!!! Once you drive up all the floors, it is a typical mall parking lot ($30+ a night). This is not the scary part yet although driving up a sharp incline at night with no exits and no signs raises your heart beat.... As you enter the main elevator bank - again no signage. I went down to first floor and the doors opened to a dark, construction zone, low lights, no signage - no people - saw a bum.... Mall is under construction with lots of dark hallways and poor lighting. Walked around with luggage for 5-10 minutes and not a single sign on how to get to the hotel. I am a big guy - yet would never want my wife or female colleague wondering around a poorly lit construction area in downtown LA at night - just crazy....How much would it cost to have a couple temporary paper signs???? Finally saw hotel signage up on one of the building so I could figure out where I was and where the hotel was. Took dark, un-signed escalator up and finally saw two doors for hotel entrance...except they are locked!! Tried doors as three desk employees watched thirty feet away - nothing. We stared at each other. Nothing. I pulled out my phone to call the hotel to see if they could stop holding up their desks and help a guest. Finally a valet came to open the door. Evidently, the mall entrance is not safe enough to keep open at night - but ok for guest to be walking around?? This is a fundamental failure of leadership, customer service and basic safety. While management will surely apologize, without a fundamental commitment - and action - to significantly improve safety, I would never let female friends stay there until significant changes. I have stayed at Starwood properties around the world, have high status with them and am normally a huge fan. And many of these stays have been at Sheraton properties. And I have stayed at this LA property in the past...many times in fact over the last ten years. Yet not as recently, and I have always previously used valet. Yet with current construction...a huge step down for this property in safety and security and this needs to be addressed before tonight.
Modern rooms. Comfortable beds. Nice outdoor deck area on the third floor. Great service from Michael the bellman.Good breakfast buffet - especially the fruit.Meeting room layout is unusual and not super convenient.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 485 rooms
- 24-Hour Business Center
- Valet Parking Facilities
- Car Rental Service
- Club Floor Lounge
- Complimentary Fitness Facility
- Golf Course Nearby
- Laundry/Valet Service
- High Speed Internet Access in lobby
- 1 king or two double beds
- Sheraton Sweet Sleeper Bed
- Oversized work desk
- Satellite-based television and pay-per-view movies
- Complimentary in-room coffee and tea service
- In-room refrigerators and microwaves available upon request
- 100% nonsmoking
- Pet friendly floor
- ADA Disability accessible facilities
- Safe deposit boxes
- Internet (fee)
Resort Location Map
Sheraton Los Angeles DowntownLos Angeles,United States
- Hotel Contacts
- Extra Info
711 S Hope St, Los Angeles, CA 90017-3803
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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