Sofitel Los Angeles
- What's Included
I had a wonderful experience at the Sofitel Beverly Hills. The location is top notch - so central... you can actually walk to places from there. Staff was friendly and helpful especially Sergio in Esterel who I saw every morning for breakfast. He made my family feel special and was very attentive to his tables. The beds were comfy and the view of the Hollywood hills was amazing. I will definitely be back!
I hadn't visited SoCal in years and a friend recommended The Orlando Hotel for my group, but they didn't have enough rooms for everyone so we tried the Sofitel. We were impressed with the Sofitel's location, rooms and service. I stayed in Room 717 that had a nice view. The bedroom area was a little small, but the bath area was large and featured a walk-in shower with nozzle overhead and a hand-held nozzle with a bench area. Good air-conditioning. Nice pool area, bar, and restaurant.
I loved this hotel, there staff is do friendly , they have high customer service.They interact with kids & give them toys.They have a lady night manager, she is so nice helpful.This hotel also is just opposite the mall, there are to many shops, hospitals , pharmacies in a walking distance.
My business associates and I discovered the Sofitel about 2 months ago and couldn't wait to return. Exquisitely decorated with rare photographs of silver screen stars and iconic musicians (from artographylimited.com), prepare to be transported to the soul of Beverly Hills and French Culture and Cuisine.You'll never know who will make a surprise appearance and performance in their lounge...How about Stevie Wonder for starters. Don't miss out on their packed Monday Jazz Nights. You'll never know who'll be sitting in with the talented house jazz musicians. Talk to Mark, the bartender. He's in the know about entertainment and serves up healthy beverages that you deserve.The rooms are comfortable and spotless. Be sure to upgrade to rooms facing the hills above The Sunset Strip and the Hollywood Hills. On a clear day, you can even see the Hollywood sign.The front desk staff, including Christian, Minzhi, and Haris will bend over backwards to get to know their guests and provide a personalized experience that will, most likely, lead to years of return visits. Finally, Marta, the sophisticated overseer of the dining room is highly appreciative of her customers and world class chefs serve up sensational, unique dishes. Be sure to enjoy the breakfast buffet that will not disappoint in my humble opinion.If this world class, worldwide Accor Hotel group property is indicative of other locations, count me in!!!
DO NOT STAY HERE if you have kids or know anyone who has ever been pregnant or vulnerable in life. My wife, 2 year old son, and I live nearby and had a pipe burst and spill sewage in our home when she was 9.5 months pregnant. I'm not kidding. We couldn't have felt more down. So we booked the Sofitel thinking it was near enough to Cedars (for when she'd deliver) and had decent reviews. How wrong we were about this place. We had numerous encounters with staff who were rude, entitled, unhelpful, lied, you name it. We booked a room with a patio and/or couch, knowing we'd need our nanny to come be with our distraught 2 year old. They told us the first night when we got there late and exhausted that they didn't have it. That happens, right? Fine. So we asked them to call us when our booked room was available. Never happened even after 4 nights stay. We called the first night to ask them to bring a couch up. Nada. Next day we went to breakfast. My pregnant wife asks a server for the kids menu another staff member had said they had. The guys gruffly answers way too loud, "no we don't have kids menus here!" Like kids are some sort of disease that obviously should keep you out of the club (or something you get in local clubs), or that a hotel ought to avoid when catering to young, rich, other people. Funny because I didn't see a single rude encounter with some bling-wearing twenty somethings who drove up high in Lamborghinis but our Lexus had a car seat and God help us.It gets worse. My wife went to the "pool", which is a nice way of saying a small hole in the ground not heated with a few chairs around it and views of mall traffic. We go there hoping to have some relaxing service. No one shows up. Later we spoke to a manager who said "we always have servers out there"--this was just not the case and we were out there 3 days in a row. There isn't even a phone to call in for room service. Maybe he meant the empty lifeguard chair?And the straw that broke our pregnant and contractor-exhausted backs...we finally got our 2 year old--who has been so afraid and so upset about being displaced and seeing his mom and dad crying that he started wetting the bed and needing to crawl into our arms every night--to sleep calmly at 8pm. We didn't want to rob him of that one night of peace. So I went to get my wife a burrito and setup a chair for her in the hallway. A fully pregnant and innocuous woman, a beautiful woman. Not one but two security guards come up and the managerial looking one says it's a security risk and we have to move. No mention of the risk. No sympathy about our sleeping child or even a "Please ma'am". Is my pregnant wife at risk of hurting some clientele? Taking out one guard so she needs two to stop her chewing? Am I, being a physician? So we ask to speak to the manager who comes and says people complained. 10 minutes of a pregnant woman sitting and eating a burrito and people complained. Ok. If the security guard had said that, we would have politely said thanks and understood. But we'd had it. We told them about everything above and the lie the security guard told to get us to move and even the front desk staff who were almost obstructionist in their attempts to not be helpful Day after day. Particularly worst at night. I wrote my first ever negative trip advisor review tonight. Shame on you Sofitel in Beverly Hills. Shame on your staff. Shame on your management. This place is heartless and cold and not worth anyone's money. I hope they read this and understand that they couldn't have treated a young couple in need of support any worse if they had tried. Or maybe they did try, because pregnancy and toddlers just aren't "chic" or "sexy" enough. If you have kids or care about kindness, stay somewhere else. Show this place that money isn't the only thing that matters, and that all customers, especially pregnant ones, deserve to be treated kindly in their hotel experience. Never again will I suggest this place to our wealthy friends and family who travel to LA. Neither should you.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 295 Rooms
- 1 a la carte restaurant
- 1 bar
- Outdoor heated pool
- Fitness Centre
- Le Spa at Sofitel
- WiFi internet access
- Business center
- Laundry service
- Parking (fee)
- 2 double beds or 1 king-size bed
- 1 full bathroom
- Telephone with voice mail
- Air conditioning
- Satellite television
- In-room safe available for a fee
- Wireless Internet access
- Video games on TV
Resort Location Map
Sofitel Los AngelesLos Angeles,United States
- Hotel Contacts
- Extra Info
8555 Beverly Blvd, Los Angeles, CA 90048-3303
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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