Fairmont Kea Lani
- What's Included
We went back and forth between staying at the Four Seasons and the Fairmont Kea Lani. We typically choose high end, luxury hotels and have gotten used to a certain level of quality and service. We chose the Fairmont, primarily because the "all suite" nature of the hotel was very alluring for families and would make the trip much more economical. We really loved the Kea Lani! The service far exceeded our expectations. We cannot recall one employee who was not friendly, responsive and thorough in providing service. Not one! Pleasant and cheery hotel desk, bell staff, wait staff, spa and pool. We especially liked Hudson at the pool and Jamie at the spa. As compared to other hotels with popular pools, we NEVER had to wait for drink or food orders, and they came out quickly. This was the case when we rented poolside cabanas and when we just tried our luck with the poolside chairs. The best seating at the pool is dominated by cabanas (discount with President's Club membership). If you didn't want to rent one, you did have to fan out far from the pool's edge. But many of the chairs are between the beach and pool so you can also view the beach and that is great. I just wished they had more umbrellas available for the unreserved chairs -- they were sparse and entire rows of chairs were without shade options. Ko and Nick's Fishmarket were great restaurants! Lived up to their positive reviews and again, excellent service. The breakfast buffet was solid, but not of the gourmet quality of a Four Seasons breakfast buffet. I did find the "humane bird deterrent" system in the breakfast restaurant as rather annoying (and not particularly effective, the birds still swooped in on tables when the occupants left). This was neon flashing intermittent lights, like a laser show, and it was odd and annoying. As for the rooms, they were good. Large bathrooms (although I prefer a countertop type vanity to the two pedestal sinks and ledge). Set up was great for a family of four. Beds were super comfortable. While the lobby at first appeared to need a refresher, the gourmet market and store and spa all had a nice aesthetic. Hallways seemed to need refurbishment. Overall though I think there were attempts to update the aesthetic with furnishings and decor. Overall, it was nice and again, the service really made it worthwhile. We would stay here again!
The Fairmont Maui was the highlight of our vacation. We checked in and were greeted with tropical drinks and Hawaiian leis, the front desk made check in easy and efficient. We were in an ocean view suite and the view was spectacular, the rooms are very spacious and great for families. The hotel restaurant, Ko, was fantastic, featuring delicious local cuisine. Overall we really enjoyed out stay at the Fairmont and look forward to returning on our next vacation.
After reading other people's reviews about the level of personal service at the Andaz, we are even happier we choose this property for our family vacation. We took two rooms, one for my husband and me and the other for our two daughters. They do not have adjoining rooms, as all rooms were suites. The only disappointed was that we could not get a room near us with two beds for the girls, so they slept in a King together. I will state only one other disappointment, the rooms smelled very musty. They brought in a couple of diffusers for us, and it helped a little, but I have a keen sense of smell and was glad we were only in the room to change and sleep. The rooms themselves are a bit dated, but spacious and beds are comfortable. The rose scented bath products are WONDERFUL!I was incredibly surprised to be greeted by name by one of the housekeepers in the hall when I was going back to our room one day. I was about to open the door and she asked me by my name if she could do anything for me. She did not have a clipboard in hand, and did not know what door I was going to, so, wow, impressive. The staff everyplace was impressive from the people helping at the pool to front desk.It was our anniversary, coincidentally, even though we were there on Spring Break time for our college girls. The hotel sent us champagne and chocolates, which was really lovely. The lobby always has a fresh chilled tea, which is delicious. It the morning, the breakfast restaurant has coffee outside. Sometimes there was a bit of a wait to get in to the buffet, so that was nice. The buffet itself is pricey, like all things in Wailea, so it is what it is. Nice variety and the usual stuff. You can do the continental option for less, which does not include the hot foods. They don't share this info readily, so it was nice to find out on our second day, when all I wanted was fruit, juice, yogurt and coffee. There is also a wonderful market cafe. We often got things for take-out lunch from there, desserts at night and a quick breakfast for MUCH less.Workout facilities are very good. The grounds are lovely and not crowded like the Four Seasons or the Andaz. We had friends staying at both and visited. The Four Season felt like a walled city, with everyone in closed cabanas that blocked the view of the ocean. Nuts. Free shuttles take you around the Wailea area and there is also a beautiful beach walk between the properties, along the coast. The beach itself is very nice and spacious with plenty of chairs. There is free snorkel equipment and boat rentals. Speaking of free--free self-parking is very easy vs. expensive valet parking! Also, free wi-fi if you join the Fairmont Presidents Club.At check out, I had accidentally left my lei in the refrigerator and asked for the key to go back and get it--they said, that's silly, we will just give you a fresh one. I was so sorry to leave. This was a lovely vacation!
The room is large, it is actually a suite for family of four. Great services. Beautiful pools and beach. Gorgeous ocean view. Get an ocean view room to watch sunset. The spa is one of the best I ever had.
The rooms are all suites with a separate living area. Comfortable and relaxing experience. Service is great. They do charge a $38/day resort fee. Most of the seats at the pool are cabana's that you have to pay for (everything is first come, first serve). The restaurants have good happy hour including Ko from 3-5 and Nic's from 5-7 with great good and drink deals. Ama has a happy hour at 5:30. The drinks and food are pricey at the resort. The lounge bar opens around 4 and has a late night happy hour. Fridge, microwave, and keurig with hawaiian coffee. Overall, it is a great place to stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 5 restaurants
- Fitness centre
- Hair salon
- Tour and activity desk
- Internet access (fee)
- Water sports on Polo Beach
- Wedding services
- Multilingual Concierge service
- Complimentary transportation within Wailea Resort
- Wailea Golf Course nearby
- 1 king-size bed or 2 double beds and double sofa bed
- Spacious lanai with patio set for 4, chaise lounge chairs
- Full bathroom with twin pedestal sinks and lighted make-up mirror
- Refrigerator, microwave oven
- Coffee maker with complimentary Kona coffee
- 2 televisions, 1 in living room and 1 in bedroom
- On command movies and entertainment; VCR, DVD, CD players
- Alarm clock radio
- High-speed Internet access (fee)
- Hair dryer
- Iron/board Safe
- 2-line speaker phone with data-port in the living room and bedroom
For the Kids - Keiki Lani Club, daily kids' program (ages 5 to 13).
Resort Location Map
Fairmont Kea LaniMaui,United States
- Hotel Contacts
- Extra Info
4100 Wailea Alanui Dr, Wailea, Maui, HI 96753-8449
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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