Grand Wailea Resort Hotel & Spa
- What's Included
We were a week in July at Grand Wailea with our godson, his wife, their two kids (girl 11, boy 8). We booked two one-bedroom suites on a club level in Napua Tower which is as central as it gets. They loved it, we thought it passable but never would have booked here were it not a kid-centric holiday, not our cup of tea, we are five-star sorts, or seek outstanding boutique venues.As others have noted this is an enormous, sprawling property. Lots of walking and stair climbing so be fit or be slow. Despite admonitions, we never got lost. The gardens are lovely, I enjoyed some of the art, mostly the Boteros.Service here, for such a behemoth venue, is good. The downside mostly has to do with management and their corporate overlords. The main bar doesn't open until 2pm. There are insufficient restaurants for a hotel of this size. Pools close early and are crowded. There is pressure to rent cabanas to ensure poolside loungers, especially if there are more than two you. We succumbed to this pressure.Our biggest disappointment (there were several) was the crowding in and around the extensive kids pool complex. It was cheek by jowl, noisy, rambunctious -- well, too many families crammed into available space, etc. Our kids loved it. I did not, harrumph.When we booked our Napua club suites, I had in mind the Ritz Carlton club program which is open 7am to 11pm, continuously. Not the way it works at Grand Wailea. The lounges are only furnished with food and drinks during four short (other than breakfast) interludes. Keeping track of when the lounges are open for which service where -- confusing, discourages use. Breakfast service is better than decent, also very crowded. The happy hour is quite good. Afternoon tea is a joke (potato chips???).The special Napua concierge service is iffy. One concierge offered a credit for a missed service opportunity but it never materialized.I did not visit the spa but some of our party did and were utterly enchanted.Because there are limited dining options most of our dinners were via room service. I never have experienced better room service, from ordering to delivery to setup to retrieval. In fact it may be deliberately arranged to encourage room service, an expensive option.We know as repeat tourists that Hawaii is ghastly expensive in general and Grand Wailea certainly leverages this expectation to the max. We knew that going in so this is not a complaint so much as a warning to those who come after us.Difficult to sum up. Our guest had a great time. We did not but this trip never was intended to be for us, rather a blowout for the kids and that was accomplished for them.The disconnect I see here is the incredible amount of money spent for, at best, a 3.5- star vacation. I am accustomed to spending a great deal on holidays. Likewise, I am accustomed to enjoying a great experience. Which did not happen. But, I know, Hawaii.Bottom line: kids love this place. We never will return.
The Grand Wailea team epitomizes the definition of "The Aloha Spirit ". Our family has stayed here multiple times and once again GW did not disappoint. From day one of our stay to our departure it seemed like each team member of this fabulous hotel always exuded an aura of happiness, altruism and enthusiasm to make our stay as pleasant as possible. It's almost like the way Disney chooses their employees.. people who are gracious and happy. Grand Wailea atmosphere is like the "happiest place on the Pacific":). This is the reason why you see a lot of families staying here!In my opinion what separates this hotel from the other 5 star Wailea hotels is the teamwork ethic, attention to detail and prioritizing aloha starting from dawn. (e.g. during my early am walks I noticed a group on the pool grounds gathered in a team meeting, diligently discussing for the day's agenda). All amenities are immaculate: including the grounds, pool, fitness center and BEACH! In summary, if you appreciate immaculate grounds, genuinely kind and helpful staff, a fun "activity/pool/beach playground then this is the place to stay. Couples can also flip the switch and opt for a quieter, romantic stay since this hotel accommodates for this. Overall one of the best hotels worldwide.People who prefer exclusive privacy w/ a private butler should look elsewhere :)...THANK YOU GRAND WAILEA TEAM, We'll be baaaack🤙🏽
We highly recommend Pacific Dream Photography. They know the best locations and times for family photos. Their photographers are used to families with children, and are efficient and professional. Great way to capture your vacation memories!
I will start by saying I have been coming to this hotel since before it was the Waldorf Astoria Grand Wailea. This take me back probably approx. 25 years when it was a Hyatt.I have seen numerous changes throughout the years. I have been a member for several years. Many years I've made two trips annually to the Grand and at times even three.Thus, I consider my review a well founded one.I will preface this by saying that my review is in no way a reflection on the staff of the Grand. I've known several of the bellmen, housekeepers, beach/pool attendants and or bar/restaurant employees for many many years. The staff that I've known and had dealings with have always been helpful, kind, wonderful people. My issue is with the resort itself. The resort does not offer any of the luxuries, amenities, it is expected to offer. Room renovations took place a few years ago. The edge of the bed frames was such a safety concern that finally I noticed bumper guards were placed on the four corners of the frame. I never saw a renovation of the room bathrooms. The balcony patio furniture is disgustingly old wooden furniture with old vinyl coverings. I don't feel comfortable using them at all. The amenities in the bathrooms are grossly lacking. The glycerin hand soap in our bathroom was not replaced for four days and had turned into a gooey mess - we finally had to complain for it to be changed. Robes were never replaced in our room. The bathroom had no cotton swabs or cotton balls. Even though we are a family of four, they gave us a small bottle of shampoo, conditioner and shower gel which is not even enough for two people. Not until we complained, did they bring more. No turndown service at night. In fact, when you go out for dinner, no one comes in to take away used towels and refresh them with new towels for the next morning. No mini bar in the room. You're lucky if you get a small bottle of sparkling water in the empty refrigerator. Our friends were staying at the Napua tower, and after 3 days they moved hotels. The Napua tower lounge (for those of you who are familiar) no longer has the nice spread of food they used to have for breakfast and early evening/late afternoon. The nice cheeses they had are no longer there. Several food items that were there are no longer.Dining: we simply don't eat dinner at the Grand anymore. They used to had a great upscale restaurant about 15+ years ago and never replaced it with a comparable restaurant.Cafe Kula: a small cup of coffee here costs approx. $4 with no refills. That's ludicrous. The Four Seasons next door doesn't even charge for coffee in the mornings. They have a table in their lobby with fresh coffee and tea every morning completely complimentary for their hotel guests. Why can't the Grand offer such a thing?The Grand used to have big containers of ice water in several locations in the pool/beach areas. These no longer exist. Why? I only saw one at the corner of the Volcano Bar, so if you're at the beach you need to walk all the way back to the Volcano Bar to get a cup of cold water. They claim they have hydration stations now. All that is is a station with a button that can be pressed which allows warm water to flow out of a spout. Maybe you can wash your face with it if you want but there are no cups, no ice, etc at these "stations". And any one you speak to regarding these problems just apologizes and says voice it to the management. Well here it is.I have a lot more to write about, but I will leave it for my next review. The entire resort needs an overhaul. Renovations are desperately needed. New furniture is desperately needed. Don't expect the luxury or customer service you see at the four seasons, for instance. Here at the Grand, don't expect an attendant to come by with a wet refreshing towel or other refreshers. For the amount it costs to stay at the Grand, I expect a lot more in return. Sadly, for this resort, It's just about the pool elevator and pool slides. There's no other reason to stay here. For all of the above reasons and more to follow, I will not be coming back to the Grand.I truly hope that the new management reads my review and acts upon it by making positive changes to the Grand. It can be an exceptional property but needs a lot of work to get there.
This place just offers ultimate luxury. The property is huge and the rooms are specious. this hotel has a lot of clean swimming pools. what caught my attention was the man made baby beach. the bar in the swimming pool gives a different feeling. A perfect place for those who love luxury! I loved it!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 780 Rooms
- 4 a la carte restaurants
- 2 bars
- 2000 foot long river pool featuring waterfalls, waterslides, rapids, rope swing and the worlds first water elevator
- Spa Grande with Massage, Facial Manicure, Hot Lava Stone Massage, Salt Scrub & Hot Wrap
- Gift shop
- Meeting facilities
- 1 king-size bed
- 1 full bathroom
- Telephone with voice mail
- 37" flat-screen television
- Clock radio
- Coffee maker
- In-room safe
- Internet access
- Iron and ironing board
- Spa Grande signature bath products
- Turndown service
- Maximum occupancy of 2
For the Kids - Mini-Club for children from 5 to 12 years old is available for a fee. Open year-round.
Resort Location Map
Grand Wailea Resort Hotel & SpaMaui,United States
- Hotel Contacts
- Extra Info
3850 Wailea Alanui Dr, Wailea, Maui, HI 96753-8443
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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