Hotel Wailea Maui
- What's Included
My girlfriend and I spent 3 weeks in Maui, staying at 8 hotels on our 3-island visit. The Four Seasons in Maui was our favorite. The service is second-to-none. The beach is clean with a great view of Kaho'olahe and Lanai. There are two pool areas - both beautiful with different vibes. We were also very impressed with the new healthy vegan and gluten free menus in their restaurants which included quinoa porridge, acai bowls, green smoothies and much more. As for dinner, Spago is an incredible restaurant. Some of the best food & cocktails on the island were enjoyed here. The gym is also great as there is a cardio area that is half-outdoors which makes for a great morning workout view.
We spent Valentine's Day week here in 2017. We hadn't previously stayed in Wailea; we'd stayed in Kapalua and Kaanapali when we brought our kids. Wailea is definitely more gracious and quiet, which has obvious advantages for couples, but it is pretty remote from everything else on the island, such as Lahaina, Kaanapali, etc. The Four Seasons site is pretty, as it looks out at North Maui and Lanai across the ocean, but it is a narrow lot, and as a result very few rooms have full-on ocean views; our room was an ocean view room but it was really a bit more of an oblique "ocean glimpse"! The rooms are, however, very spacious, well-appointed, and technologically up to date.This facility definitely lives up to Four Seasons standards in terms of service - it has a huge professional staff that really seems to enjoy going the extra mile taking care of guests. One example - when I asked one morning when a few flies were harassing us whether they had insect repellant, our pool attendant procured some repellant and left us with the entire can for the day. The attendants also repeatedly plied us with ice water, keeping us nice and hydrated, and brought free treats throughout the day (coconut muffin, then pineapple slice, then frozen fruit ice). I don't agree with a previous reviewer who complained about not being able to find lounge chairs. I think this facility handles this issue of "saving" chairs better than any I've visited, as they will take away one's stuff and reassign the seat if it's left unattended for more than an hour. If anyone has a better idea to solve this age-old problem, we should put them to work on bringing peace to the Middle East. As might be expected, food choices in Wailea are very limited, and if one stays on the resort to eat, it's breathtakingly expensive. Our strategy is to ignore prices at dinner and savor the great restaurants - Spago is truly special, and we had a romantic starlit Valentine's Day dinner at Ferraro overlooking the ocean - but not to spend anything on resort for breakfast and lunch. (Try Humu next door at Grand Wailea, or Ko at Fairmont Kea Lani too - absolutely terrific.) Breakfasts and lunches are truly absurd - $29 omelets, $23 pancakes, everything else extra! - so we stocked up our fridge with fresh fruit and yogurt for breakfast and sometimes got delicious $6 ahi poke or a $7 sandwich at the Island Market in the Shops at Wailea for lunch. Kihei is also five minutes by car. There you can find surfer dude lunch places that have a real Hawaii vibe and fantastic food (grilled mahi or ono sandwiches, poke, fish tacos) at very reasonable prices.
After 20 hrs of travel we arrived fairly late with the warmest welcome possible. We were more than delighted to be upgraded to a suite with a beautiful garden view. The entire week was one of indulgence with every whim met with a smile. Spago presented an exceptional meal one evening despite a cool and very windy night. The only negative comment would be the lack of seating at the serenity pool especially if you wanted shade. There was always a wait list. However there were so many options and staff to help it wasn't an issue for us. This is one of the most decadent properties we have ever visited with exemplary service at all times.
A four day stay at the Four Seasons Maui was booked as a surprise trip to celebrate a milestone birthday... you would expect at over $1400 PER NIGHT your going to experience something special... The hotel is not special ... The prices are outrageous and be prepared to get up at 5am every morning if you want a ocean view lounger as apparently thats what you have to be prepared to do.Although the rooms are spacious and lovely, well appointed as you would expect from Four Seasons housekeeping leaves a little to be desired. On day 3 our room was not serviced at all and calling the front desk resulted in being told the room can be serviced anytime up until 4pm... which I find amazing when most guests in Maui are out at dinner by 5pm to 6pm for the sunset so getting back to your room to find its not been serviced and you have no clean towels and amenities is annoying. BUT the real best part is the system of getting seating by the pool - DONT EVEN THINK about trying to secure a beach/ocean view lounger. Two days running at 7.15am going down to secure loungers I was told they were all taken and reserved... Odd to think 20+ loungers can be taken in 15 minutes given pool service starts at 7am. You are told specifically from day 1 that you are given a 1 hour grace period of not being by your lounger YET I managed to work out for an hour..have breakfast and then watch empty loungers all day. After complaining via email a young and very professional POOL Manager was dispatched to explain the system... he was completely honest and helpful but agreed that people were down at 5am to place belongings on their loungers... I had to argue that this is caused purely by the hotels management of the system... It was so obvious a monopoly was going on and even by 3pm those loungers sat un-used and empty. I had asked twice throughout the day if loungers became available that we may be moved to an ocean view and was told " We will add you to the list "... I watched countless times attendants running around for guests who had just arrived and being ushered to loungers over guests who had waited all day ... not the best level of customer service recovery.Expect to pay $5.00 for a half glass of soda by the pool and understand and actively promoted that if you go to dinner at Ferraro's their sunset restaurant between the hours of 5pm & 8pm you can have a wonderful meal and sunset with a spectacular bottle of wine BUT go at 8.01pm and you can have that spectacular bottle of wine for 50% cheaper ( according to the poster encouraging customers to dine after 8pm )... is that really Four Seasons standards? telling guests that they hoped you enjoyed your sunset dinner and drinks but your wine would be 50% cheaper if you eat and drink later ..poor brand voice.All in all you REALLY need to do your research as this hotel is massively over priced and projects little respect or customer service as you would expect from Four Seasons... I have stayed in countless Four Seasons Resorts and this is one I would never come back too or recommend... its not special and there are other hotels at a fraction of the price close by ...Sadly disappointing on a very special trip and birthday BUT just be aware what your getting into... its all about the 'name', price and show and NOT what you really expect for $1000+ per night in a hotel. Its a real real shame as there are some wonderful staff but its too big, too focused on whats obvious 'high tipping' guests poolside and over priced food & beverage. Really really a shame.
As yearly visitors to the FS Maui, I can say that things have significantly improved at the Four Seasons Maui - even since Feb & July of last year. First, there is a new resort manager, Martin, who "gets it" and his heart is with the resort and it shows. We took a tour with him and he is pushing the bar and upgrading all areas of the hotel - especially now that the room renovation is complete, working on the spa, food/beverage, etc. The room renovations are nice, the rooms are huge (compared to Andaz, Grand Wailea, and Ritz). They renovated their landscaping and added new cabanas and beach view seats. The breakfast at Duo has begun to improve - they added a new signature pancake mix - though I would say still has some way to go as compared to Andaz breakfast. Facilities aside, service is perfect. Our family has been coming to the Four Seasons each February for the last several years. It seems like each year has been better than the previous, and this year was no exception. The staff was wonderful. From the valet to the room attendants, the pool attendants to front desk personnel, we were treated with a respect and graciousness that was truly incredible. I was impressed that everyone knew who we were and addressed us by name. They knew our two year old son's name and always made sure he was having a good time. We did the cultural activities in the morning, lei making, palm weaving, ti-leaf weaving, and the garden tour. It was so great to see how proud the staff was of their skills. Ferraros has a new chef and was much improved, Spago is always great. My wife had an allergic reaction in the SPA and they treated her very well and handled it appropriately. We felt welcomed and like family. Shermaine our guest experience manager was fantastic, the concierge staff was great. We frequently saw Jean Claude the GM throughout the property checking everything. Also, they remodeled the beachwalk cafe and now it has great espresso, gelato, etc. We even used the Photo concierge - Smiles is his name - to take our family photos. They promised me more improvements to come! With a stay like that, we will keep coming - again and again.A+++++++
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 72 suites
- 1 pool
- Fitness centre
- Beach club
- Hydrotherapy spa
- Laundry facilities (fee)
- Wi-Fi internet
- 1 king or 2 double beds
- Living room
- DVD player
- Hair dryer
- In-room safe
- Iron/ironing board
- Breakfast Daily(Continental)
- Weekly Managers reception
- Wireless internet throughout the hotel
- Valet or self parking
- Local phone calls
- Shuttle service to beach, shops, golf and restaurant in Wailea
- Access to the Spa (treatments available for a fee)
- Access to the business center and fitness center
- Exclusive access to off-site Wailea Beach with attendant
- Signing privileges at Grand Wailea
Resort Location Map
Hotel Wailea MauiMaui,United States
- Hotel Contacts
- Extra Info
3900 Wailea Alanui Drive, Wailea, Maui, HI 96753-5453
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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