Ritz Carlton Kapalua
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The property is stunning and Kapalua is beautiful. The rooms were dated but decent enough. The staff was great and went out of their way to make our honeymoon wonderful. Elise with the concierge service was super sweet!
Property and pools are gorgeous and immaculate. Service was as always, stellar Ritz Carlton. We were there for a conference so did not have the time we would have liked to fully enjoy all the beautiful amenities. The golf course surrounds the exterior of the property with pool views from inner rooms. It is a bit of a long walk to some of the rooms i as well as to the small beach area so If walking is difficult ask for assistance or ask for a room close to elevators. There is a little store and lunch area within a few minutes walk and a lovely snorkeling spot Hana Loa Bay just minutes to the north by car.
What can you say, we really enjoyed our stay. We splurged a bit and got a residential suite. Well worth it with the kitchen. Small "full size " fridge. We spent less on food. Kapalua is a bit isolated, so you'll probably probably spend the majority of the time on property. It'll be expensive, but don't worry, you'll enjoy it. Ok hints,Go up the the Honoloa Store and get supplies. They have great food and it's cheaper. Sansai is one of the best restaurants on the island and they have a early bird special. Go early, it will be busy. The buffet at the Ritz is excellent. Eat there at least once. Splurge for a suite, I won't stay in any room smaller with the family. Not sure I would pay for a cabana by the pool, but I also don't do bottle service at da' club.
The hotel is simply wonderful in every respect. Perfection.. We will definitely return. This was our first visit to the Ritz Kapalua and we have already booked for next yearYou cannot ask for more sincere and excellent service and quality. The staff is devoted your relaxation and satisfaction.
We booked and the Ritz confirmed an ocean view. The first room was a view of trees and grass. We said, "This is not acceptable". We never did get a room with a view of the ocean, only a partial view from the balcony if you leaned out of the balcony. When we spoke to the middle manager over the day managers was so rude and totally out-of-control to us. We have stayed at the Ritz all over the world and never had anyone speak to us in this manner. She said, "That's all you are going to get and nothing else". All we ask for is what we paid for, what we booked and what was confirmed to us; which was an ocean view! The manager, Mike Calf, would never even return our call. This is a bait-and-switch, an unfair trade practice! We have never known The Ritz to take part in such behavior; however, it is clear that the Kapalua Ritz Carlton has real management problems. This hotel is not up like the other Ritz-Carlton's and need a make-over.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 463 Rooms
- 3-level tiered pool
- 1 buffet and 4 a la carte restaurants
- 24-hour room service
- 4 bars
- 2 PGA golf course on-site (fee)
- Putting green
- Non-motorized water sports (fee)
- Dive shop (fee)
- Fitness centre
- Spa (fee)
- Daily cultural activities program
- Tour desk
- Laundry facilities (fee)
- Business centre (fee)
- Wedding facilities (fee)
- Internet (fee)/Wi-Fi
- Jean-Michel Cousteau's Ambassador of the Environment Program (fee)
- Limited resort views
- 1 king or 2 double beds
- Marble bathroom with bathtub and separate shower
- Luxurious bath amenities
- Flat screen TV
- In-room safe
- 24-hour room service
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- Private balcony
- Non smoking rooms
- Maximum 3 adults, maximum 2 children, maximum 4 guests total
Resort Location Map
Ritz Carlton KapaluaMaui,United States
- Hotel Contacts
- Extra Info
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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