Ritz Carlton Kapalua
- What's Included
Margie at the front desk is AMAZING! I work in the hospitality industry as well and I can really appreciate her level of service. She's a rockstar!From the time we arrived, the hostess greeting us with the leis and the valet knowing our name every time. Such 5 Star service! The room was more than I ever dreamed of! Beautiful views and a gorgeous suite! We had wonderful amenities sent to our room and one that a friend sent for our anniversary. Both were well presented and delicious! We enjoyed the evening reception and the pool was gorgeous! Laura at the pool was our server and very attentive. We enjoyed the pineapple drinks and loved that the drink menu catered to low calorie/skinny options too! The pool towels were a nice touch very much like a personal robe on your chair. We had room service for breakfast - Eggs Benedict and it was cooked to perfection! I loved every minute of our stay and still mooning over what a wonderful retreat this was. Oh and the business card with my name on it ~ Nice touch! Thank you for making our 5th anniversary stay so wonderful. I will remember this forever and will be back every year from now on. You guys know how to make a guest feel like a celebrity! Thank you ~ Thank you ~ Ritz Carlton! XOXO - Grace & Mark Nungesser
Fabulous hotel. Warm staff. Great food and service. Exceptional facilities and amenities. Well worth the travel time. Our visit was right after USA Labor Day which meant there were fewer people in hotel and Maui in general. Locals said it was about 60% volume versus pre-Labor Day. And no rug-rats.
Excellent property with staff that go the extra mile from the time you arrive until you depart. This is a quiet area of Maui, away from all the tourists in Lahaina that offers all the amenities you could want. Access to the beach and great pools for relaxing with bar service to keep you cool. Concierge service helped with excellent suggestions for restaurants and made our reservations along with other helpful advice. The coffee at Aina Gourmet is fantastic and locally grown along with the variety of pastries available for early morning. Beautiful room and grounds with trail along the water for a little exercise. A plus was an upgrade to a room with a great view. Will be back. thanks
Loved the Kapahulu Ritz Carlton. Relaxed at the Quiet resort hotel with Beautiful Views. We enjoyed our Maui stay. Especially in the evening...The lounge area is very nice and peaceful. Would like to stay again.
We spent 5 nights in a club level room (9th floor) celebrating a special anniversary. Our past experiences with the Ritz Carlton Club Level set us up for very high expectations, and unfortunately, this property disappointed. To summarize, the club level experience was mediocre, the facilities were average, and the service was just "OK." A detailed explanation follows:1. The club level facility has inconvenient hours. Doors are physically locked until 7 am, even just to grab a cup of coffee. For those traveling from the east coast (and thus waking up at 3 am), this becomes pretty tiresome. Once the club is open, food selections are mediocre and repetitive. While breakfasts were generally excellent, all other meals were uninspired and weak. One would expect fresh seafood and other Hawaiian delicacies, but instead the lunches and hors d'oeuvres services "featured" turkey wraps, pulled pork sandwiches, reubens, tuna fish salad (canned), macaroni salad, etc. There were a few nicer items on several days (arancini, quesadillas) but the food options never approached the exceptional variety and quality served at the Ritz Naples (Florida) Club level. Similarly, the wine and cocktails require a server to get you your drinks (no self-service like other RC Clubs), and there were many times we had to wait for more than 10 minutes for a "host" to emerge from the back. As an aside, the quality of drinks was also way below those poured at other RC clubs- the red wines in particularly were barely drinkable ($7-8/bottle reds like base Mondavi cab and cheap Pinot) Some of the Club level hosts were excellent, but the combination of poor service hours and "dead times" during the day really detracted from the service level overall.2. The facility is nice, but not up to RC standards. Our room had peeling wallpaper, a leaky toilet seal allowing water to flood the bathroom floor (making it slippery), someone else's clothes in our drawers, and old, tired furniture. Trying to find an outlet to plug in chargers, I found old bottle caps and other garbage suggesting the room had not been thoroughly cleaned in a long time. The bed was comfortable, and the large TV was great, but overall the room was not a RC level room in my opinion. The grounds are similarly nice but not up to the standards of other RC properties- pools and hot tubs are old, cracked tiles everywhere, old design with ugly overflow gap all around (with views inside the gap of gross garbage and stained concrete), and stained lounge chairs that made you think twice about sitting on them. While other RC properties seem to have a small army of landscapers making sure everything is perfect, this one looks like they have service once a week- fine for a 3 or 4 star property, but no where near what you would expect for the Ritz. As an aside, the walk down to the beach is quite a hike (even more so back “up”), which is understandable given their need to preserve an ancient burial grounds that lies between the hotel and the beach- but it seems pedestrians are an after thought as you are constantly getting out of the way of RC carts used by “loss-prevention” and landscaping staff. Only once did we see a guest shuttle that was supposed to run between the hotel and the beach.3. Value- we had a package deal from Costco, but we felt the various resort fees (including $35/day fee and $30/day parking) were a bit much for what you get- internet, newspaper, “shuttle service,” and pool chair service? The sole restaurant on property was nice but very expensive, although we did happen to dine on a Wednesday evening when they had 50% off a selection of nice wines. We chose to have a meal at the lobby bar which was nice, but the menu was very limited.4. Kapalua region- we loved the hikes near the property including the coastal trail, hike to Kapalua bay for snorkeling, “Dragon’s teeth” lava formations at Makalapuana point, and mountain hike starting at the Kapalua visitor’s center. We also loved the seclusion of the region compared to Kaanapali and Lahaina.Summary: This property needs a lot of work. I would search elsewhere for a 5 star property. If you are set on staying at the Ritz Carlton Kapalua, I suggest skipping the club level and resetting your expectations down to a 4 star property.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 463 Rooms
- 3-level tiered pool
- 1 buffet and 4 a la carte restaurants
- 24-hour room service
- 4 bars
- 2 PGA golf course on-site (fee)
- Putting green
- Non-motorized water sports (fee)
- Dive shop (fee)
- Fitness centre
- Spa (fee)
- Daily cultural activities program
- Tour desk
- Laundry facilities (fee)
- Business centre (fee)
- Wedding facilities (fee)
- Internet (fee)/Wi-Fi
- Jean-Michel Cousteau's Ambassador of the Environment Program (fee)
- Limited resort views
- 1 king or 2 double beds
- Marble bathroom with bathtub and separate shower
- Luxurious bath amenities
- Flat screen TV
- In-room safe
- 24-hour room service
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- Private balcony
- Non smoking rooms
- Maximum 3 adults, maximum 2 children, maximum 4 guests total
Resort Location Map
Ritz Carlton KapaluaMaui,United States
- Hotel Contacts
- Extra Info
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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