Ritz Carlton Kapalua
- What's Included
A beautiful resort with exceptional service and staff. It has a fantastic location surrounded by spectacular views of the ocean and walking trails. We had a one bedroom suite on the Club level that was lovely. Breakfast, evening drinks, appetizers and late night desserts were included and were well worth the extra cost. We tried The Banyan Tree and Kai Sushi. Food and service were great at both places. We also tried the Burger Shack and the Pool Cafe. Both were just ok and the food was subpar.
This hotel is in an excellent location in Kapalua. It is perched high on a hill with spectacular views of the ocean. It is a wonderful place for seclusion, yet it is close to many activities. We enjoyed playing golf, snorkeling, zip lining and even cliff-diving. The hotel staff was outstanding. Local restaurants, including the restaurant on the grounds, were excellent. Breakfast in the hotel was very nice but expensive.
From the moment we pulled up we were made to feel welcome. The staff called us by name, followed up on requests we made and suggested small services in anticipation of our needs. The concierge was ready and informed regarding our golf and scuba plans. The view from our 8th floor room was magnificent and included the pools, beach, ocean and mountains. We will definitely be back the next time we are in Maui!
If you are looking for serenity and service on Maui, this is the place. From the Welcome greeting through checkout, everyone and everything is designed to enhance your experience - and they execute that design flawlessly
This is a pretty nice hotel. The staff, especially around the pool, are exceptional. They are friendly and helpful all the time. The room is pretty clean, some mold in showers though. Bed is comfortable. This hotel is quite large and can be very crowded especially on the weekends. The decor is very pretty and the food is ok. Please keep in mind, this is not a beach hotel. There is a small public beach but the hotel does not provide services on the beach. So if you like to lay on beach all day, this is not for you. Also, the pools get quite crowded for a Ritz. There is not much shade, except for cabanas that you have to pay for.Also, there is no kids club in this Ritz. If you want your child to do an activity, it will cost you. Other Ritz have an actual club for the kids to color, play games, watch movies, etc. This one does not.Food cost is similar to all of Hawaii, pretty high. Also keep in mind this hotel is far from some of Maui's highlights like Road to Hana, Mamas Fish house, etc. You have to drive about an hour just to get close to these places. Last note, we mentioned it was our honeymoon on a call and on arrival to hotel. Not once was it recognized within the hotel. Now this is not a big deal being that practically everyone is on there honeymoon, but wouldnt that be a great way to make a customer feel special?
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 463 Rooms
- 3-level tiered pool
- 1 buffet and 4 a la carte restaurants
- 24-hour room service
- 4 bars
- 2 PGA golf course on-site (fee)
- Putting green
- Non-motorized water sports (fee)
- Dive shop (fee)
- Fitness centre
- Spa (fee)
- Daily cultural activities program
- Tour desk
- Laundry facilities (fee)
- Business centre (fee)
- Wedding facilities (fee)
- Internet (fee)/Wi-Fi
- Jean-Michel Cousteau's Ambassador of the Environment Program (fee)
- Limited resort views
- 1 king or 2 double beds
- Marble bathroom with bathtub and separate shower
- Luxurious bath amenities
- Flat screen TV
- In-room safe
- 24-hour room service
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- Private balcony
- Non smoking rooms
- Maximum 3 adults, maximum 2 children, maximum 4 guests total
Resort Location Map
Ritz Carlton KapaluaMaui,United States
- Hotel Contacts
- Extra Info
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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