Ritz Carlton Kapalua
- What's Included
I should start this review by prefacing that I am silver elite with Marriott and this is my fourth or fifth Ritz international stay abroad. While my comments apply to this specific property, it's also starting to cloud my view of the Ritz brand. The rooms are really dated and while they are still comfortable and usable, they don't exude that luxurious feeling. I was in a suite and would have preferred not having the living room for a room that was a bit more updated. It's not even that my aesthetic is modern, it's just that the decor feels tired and worn out. Several times during our 5 night stay we kept thinking that there was SO much space, they could do SO much more with it. Ritz should be a torchbearer when it comes to culture and having a jam packed activities calendar. The beaches nearby the hotel aren't conducive to activities such as kayaking and snorkeling but I think the hotel could better use their space to offer more. Instead, the two main restaurants that are there are only open on alternating evenings. Banyan Tree was closed 2/5 nights of my stay and so we finally ate there on night 3. The food was mediocre and the ambiance was lacking. The pasta dish that we received was very over salted and after waiting 30 minutes for a $30++ pasta, we decided to send it back. This time it came back out in 5 minutes and was completely unseasoned and looked like something I could have whipped up at home. Needless to say, this dish went uneaten. Instead of slowly enjoying our long dinner, we were so turned off by the lack of ambiance that we were itching to leave dinner. Never have I stayed at a Ritz or Edition property where 1. the food was so mediocre 2. so many guests leave the property nightly for dinner. Breakfast is the same deal. I'm guessing a lot of guests figured out just like we did by day 2 the meals felt mediocre and that's why the restaurant tended to be empty. The food didn't feel as locally inspired and I mainly stuck to the fruits. Only when I dined at other restaurants did I start to realize that something like taro was very popular in Hawaii. The burgers by the beach were good, but again it made me question whther in 80++ degree whether one wanted to eat burgers and drink shakes daily. Other Ritz properties have had a much more comprehensive menu with healthy options as well. For paying $35 a person for resort fees, I kept questioning what was available to me. The fine print is that there is no beach service. You can sign out Tommy Bahama chairs and towels and escort yourself to the beach. The shuttle service that we once tried to use and waited 10 minutes for, didn't show up so we drove ourselves to dinner. The valet service at the front couldn't seem to track down the shuttle to give us a time frame and time is precious when you're trying to catch the sunset. Another night we tried to use the shuttle service to get to dinner only for them to tell us it was nearby and that we should walk. We were trying to get eaten alive by the mosquitoes. So I guess we were paying $70 a day in resort fees for those beside chocolates, water bottles in the room, and the beach towels. Also there's a slight difference in parking if you self-park vs. valet but honestly at that price there shouldn't be. The lobby bar was again hit or miss. There were often nights that we walked back into the hotel and it was completely dead, not really creating an inviting atmosphere. There were other times when there were local musicians but the TVs were at full volume as there was a football game. People were screaming over the local musicians, creating a huge rift between those of interested in the local culture vs. the American football game. Could there have been another space where games could be viewed? I think so! Another bar experience was a wonderful female server who recommended Merriman's for dinner and drinks. Merrimans was the best meal and experience that we had on the island and were grateful for this recommendation. What I did enjoy was the proximity to the coastal walk, neighborhood feel that allowed me to go for jogs in the morning, and the access to two different beaches - DT Fleming and Ironwoods. I appreciated this part of Maui and the nature but I don't think I should be paying $700-800 a night for a hotel that in one way feels big (sheer size and number of rooms) but doesn't offer big amenities (lack of food and restaurants were my biggest issues). *********My suggestions would be to stay at the Andaz or the Four Seasons. We stayed at the Andaz and it was night and day. All restaurants were open nightly, there were beach boys and real beach chairs, Morimoto was even open for lunch! There's also a hipper, more trendy, and sexy wide to this hotel!
The hotel is much larger than the pictures online show. The property is quite large and the rooms are nice but a bit small. The hotel is a bit dated but kept up very well. Typical Ritz-Carlton feel to it. Great pool service and restaurants....
It was a little difficult when planning our trip to Maui to work out the lay of the land and where to stay. Our travel agent recommended the RC and initially I was concerned that we were too far away from all places we wanted to visit on Maui. However, it quickly became our haven of peace and quiet away from the crowds and we loved it.LocationThe RC is located in Kapalua approx. an hours plus drive from the airport. It’s a gorgeous scenic area with rocky coastlines, nice beaches and good snorkeling. We were blessed with 7 days of amazing sunny weather. ArrivalWe had a hire car (a must if you want to go adventuring) and were greeted warmly on arrival by bell staff and reception. There is valet and outdoor self parking – charge for both. We went with the later and found it very easy to come and go at leisure.RoomWe booked a two bedroom suite which was spacious, airy and modern, well appointed with comfortable beds and lovely views of the pool and ocean. The kitchen allowed us to self cater on occasion. Internet was fast and efficient. A little glitch the first night as it turned out our room was next to the lift well (which we didn’t realise because we approached from the other side of the hallway). The noise wasn’t too bad but staying 7 nights it was annoying enough to ask to change rooms the next day. While there were a few communication glitches and repacking is never fun, ultimately we relocated slightly away from the pool and closer to the ocean. Sitting out on that balcony watching whales in the distance was one of my favourite ways to relax during our stay. A shout out to housekeeping – truly outstanding in terms of timeliness and attention to detail. MealsThere is a fantastic little coffee shop near the foyer that makes great coffees – best cappuccinos. We had the breakfast buffet once or twice and it was good quality, especially the made to order omelettes. We ate once at the Banyan Tree (fine dining), which had excellent food and service. As other reviewers have stated there is a great little store a few metres from the RC with a variety of food, souvenirs and simple takeaway meals. Other dinner options we tried nearby included Merrimans (expensive but worth it; try and catch the sunset) and Taverner (good Italian reasonably priced). We self catered from the Napili Market store one night (5 mins away) that had good meat and fresh vegetable options. PoolLovely x3 interconnected pools set up with attentive service from 11.00am – 5.00pm. Normal resort prices but so relaxing to be lying around the pool with a good drink and a book. Never any issue finding a lounge at any time of the day (recognizing mid January wasn’t peak period). Fitness CentreWell maintained good machines. Lots of nice running tracks around the resort. SpaVery good massage, experienced therapists BeachesThe beach to the right of RC as you look out at the ocean is a 3 minute walk down the hill. It’s nice enough for a swim or boogie board in winter (you’ll have to buy a board from the kiosk there as they are not rented). Our favourite by far though was Kapalua Beach/Bay, a 10-15 minute walk from the resort in the other direction or RC will drop you there or you can drive (although parking can be a challenge at busy times when the public lot next to Merrimans fills up). Good snorkeling, we saw a couple of turtles; RC has a little lounge area; snorkeling equipment rental etc.Around the area and beyondWe did a terrific scenic drive to look down on Honalua Bay and beyond, amazing views, watched the surfers carving it up and saw whales breaching from a distance. Going in the other direction we took a whale watch trip that left from Kaanapali beach approx. 10 minutes away (saw whales up close); while all the many resorts there are right on the beach it was very busy and touristy with a different feel to the RC. Snorkeling at Black Rock was terrible, super crowded and murky (much preferred Kapalua Beach). The shops at Whalers Complex (where we parked) were good though, lots of nice beach clothes but $. We drove through Lahaina (again lots and lots of shops, appeared in the main to be the touristy type stuff with an outlet complex at one end). We did a couple of longish – hour plus drives to the Road to Hana (only a little bit of it; Twin falls was fun, take your togs for a swim) and Paia (ate at Mamas); Kihei (snorkeled Molokini crater) and to a ranch for horseriding (should probably have just gone to the one in Napili). All were great, fun adventures and we enjoyed the drives along the coast and up through the mountains. Good reports about the RC concierge, we did our own organization but others seemed to be using them with positive results. SummaryMaui can be busy but for us the RC was a lovely, relaxing, beautiful escape. It’s a resort with the normal fees and charges but for us worth it. We spent every second day around the resort at the pool or the Kapalua beach. I can imagine if you go during school breaks there will be kids but you’ll find that anywhere. Service on the whole was very good. I would happily stay there again.
Best hotel in Maui, Food and staff is top notch! I highly recommend this hotel to anyone visiting the island and we will be back in the near future to enjoy the grounds and food. We had an issue with our room on check-in but we were upgraded to a much better suite upon bring the problem to the attention of the staff.
Very nice property. Friendly and professional staff. Picture perfect views.Paradise. I would definitely recommend this to anyone. I enjoyed my stay a week wasn't long enough. I look forward to returning soon.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 463 Rooms
- 3-level tiered pool
- 1 buffet and 4 a la carte restaurants
- 24-hour room service
- 4 bars
- 2 PGA golf course on-site (fee)
- Putting green
- Non-motorized water sports (fee)
- Dive shop (fee)
- Fitness centre
- Spa (fee)
- Daily cultural activities program
- Tour desk
- Laundry facilities (fee)
- Business centre (fee)
- Wedding facilities (fee)
- Internet (fee)/Wi-Fi
- Jean-Michel Cousteau's Ambassador of the Environment Program (fee)
- Limited resort views
- 1 king or 2 double beds
- Marble bathroom with bathtub and separate shower
- Luxurious bath amenities
- Flat screen TV
- In-room safe
- 24-hour room service
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- Private balcony
- Non smoking rooms
- Maximum 3 adults, maximum 2 children, maximum 4 guests total
Resort Location Map
Ritz Carlton KapaluaMaui,United States
- Hotel Contacts
- Extra Info
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.