Ritz Carlton Kapalua
- What's Included
From the moment we arrived to our departure, we found the service at this property exceptional. Our room was well appointed with a nice view of the golf course and ocean. We ate in nearly every restaurant, including at the pool and ordering room service and everything was top notch. The staff always greeted us, many times using our names all around the property. The location is a bit farther away than many of the other hotels, however we found this appealing since it got us away from the masses and we were there for a getaway. Highly recommend!
My wife and I recently stayed at the resort for our baby moon and had an amazing time. We were lucky to receive some upgrades and perks on our stay and felt like the staff went out of their way to make this a special stay. The grounds are amazing and we liked the food Too! Will certainly be back.
(Please note this review is for the Ritz-Carlton's wedding services -- not for the rooms.) We are beyond thrilled with Zheilla, Kristina, Akiko and the entire wedding and events team at the Ritz-Carlton who gave us the wedding of our dreams. Planning and holding a ceremony and reception on 3 months notice from far away was a total pleasure in their hands. The entire experience was everything one could want for a wedding in paradise. Everyone in our bridal party and all the guests felt that they had received "A-list" treatment. We were very tickled that all the kids in the wedding could experience a limousine ride and lots of other little touches that came with our package. I have always had a wonderful time at the Ritz-Carlton properties and this was no exception. Thank you to all at the Ritz-Carlton for a memorable and utterly seamless experience. Highly, highly recommended. They were very flexible and attentive to detail. One nice feature is that they will only hold one wedding per day at the property, so that you can feel it truly is your special day. The wedding planner was the key that made it all happen in such a fun and stressless way. We loved the photographer, Mike Andrews, and DJ Michael of Maui DJ Services. We will be savoring these memories all our lives.Mahalo, Ritz-Carlton, Zhellia, Akiko and team!
This was an absolutely wonderful vacation for my husband and me. We were celebrating our 4th wedding anniversary and the staff at the Ritz Kapalua could not have made us feel more special. This is arguably one of the best hotel experiences we have ever had (aside from our Honeymoon where we also spent a few nights at the Ritz in Half Moon Bay. CA). The staff (everyone from the front desk, housekeeping, concierge, bell, etc.) could not have been nicer or more helpful. Additionally, our room was upgraded upon arrival and our checkout time was extended to 7 p.m. on the day of our departure to accommodate our 10 p.m. flight -- the front desk staff wanted to make sure we could enjoy all of the amenities on day of check out and still be able to have a shower, etc. before our late flight. The concierge could not have been nicer or better. She planned fantastic activities for us and they did not disappoint. She was a true pleasure to work with as well. Lastly, we had a couple of snacks and drinks in the Alaloa Lounge and the staff was so attentive and conversational (this is also the same for the staff at all of the restaurants and pool at the hotel). We thank you for a wonderful stay -- truly one of the best experiences we've ever had!
So this is no doubt a beautiful resort and for the most part you get the Ritz service. The lovely woman who cleaned our room everyday was great and made an effort everyday to ask us if we were fine.The pool is great and the kids loved it, especially our night swims. Overall the service was great.the beach is fun, but it is for wave jumping, not for snorkeling. For that you should take the shuttle to Kapalua bay.So here is why it is not getting 5 star:1. Food - either spend a lot of money at a high end restaurant, which is nice, but not every night with kids. Or get get bad food and bad service at the lounge right off the lobby. It was really disappointing the first night and we refused to eat there again. the service outright sucked - no other way to say it and the food was mediocre at bestAfter that we went a bunch to the honolua market a five minute walk away and saw multiple families everyday - buying all three meals and groceries.2. the other thing that really bothered me was going to other beaches. We love to snorkel and my daughter prefers the calmer beaches (as do my boys though they liked the ritz beach as well). the shuttle service was great - took us right there and picked us upbut... the first time we went I could not get a straight answer on where i rented chairs, whether I needed to and how things worked. I asked at least 5 people and got 5 different answers - at least tell me you don't know and find someone who does. finally, on our 3rd day the awesome woman down at the beach shack told us to just check out some of the beach chairs from her and we could bring them with usSounds silly, but there were 7 of us (including my parents in their 70's) and this should have been easy.Would I go back, not sure - but it was away from the strips of hotels, so that made a difference
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 463 Rooms
- 3-level tiered pool
- 1 buffet and 4 a la carte restaurants
- 24-hour room service
- 4 bars
- 2 PGA golf course on-site (fee)
- Putting green
- Non-motorized water sports (fee)
- Dive shop (fee)
- Fitness centre
- Spa (fee)
- Daily cultural activities program
- Tour desk
- Laundry facilities (fee)
- Business centre (fee)
- Wedding facilities (fee)
- Internet (fee)/Wi-Fi
- Jean-Michel Cousteau's Ambassador of the Environment Program (fee)
- Limited resort views
- 1 king or 2 double beds
- Marble bathroom with bathtub and separate shower
- Luxurious bath amenities
- Flat screen TV
- In-room safe
- 24-hour room service
- Hair dryer
- Alarm clock
- Iron/ironing board
- iPod dock
- Private balcony
- Non smoking rooms
- Maximum 3 adults, maximum 2 children, maximum 4 guests total
Resort Location Map
Ritz Carlton KapaluaMaui,United States
- Hotel Contacts
- Extra Info
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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