Sheraton Maui Resort
- What's Included
I don't normally write reviews but feel compelled to warn people that despite all the luxury this place claims to offer, and the exorbitant nightly fee, they do not even provide free water to drink in the rooms!I've never stayed at even a cheap youth hostel that doesn't give you water to drink.There is even a fridge in the room, but nothing inside it. I had to buy water for $4 (a tiny bottle) at their Starbucks coffee zone.Unbelievable they nickel and dime customers like this... Definitely not the definition of luxury.
Excellent baby pool for those with littles! You can float along the lazy river to the adult pool. I just wished there were more floats available to use. You may want to consider bringing your own donut ring float. Nice bars and eating facilities surrounding the pools. Hotel room was very nice. Spacious bathroom.
Stayed here for 3 nights after coming from the Ritz Carleton. We were happy to be centrally located here, walking distance to restaurants, shopping and a huge beach. We are platinum members, so we were upgraded to a suite with a separate living area and kitchenette. It had a huge walk in closet, but strangely it didn't have a light in it. The bathroom was enormous! Double sinks, separate room with toilet, tub and shower combo and then another separate shower. There is only one outlet in the bathroom though. The decor is a little dated, but seemed clean. Nice balcony with a table and chairs and a lounger. The resort is laid out very strangely, the floors are not all connected, as it was built in different stages. We ate breakfast at the buffet, this was also included in our room package. The buffet was adequate, omelet station, as well as the usual hot and cold items. My only complaint with the Sheraton is the taxi service they use is ridiculous. We waited over 40 minutes one evening to get picked up at a restaurant to be brought back to the Sheraton.
Checked in to the hotel tonight and was not given the room that I expected. I was using points but that shouldn't mater as I have points because I stay at a lot of Starwood Properties. My confirmation I printed out said Deluxe Ocean Front room. I had to beg for an Ocean view which has very small beds and very tired looking. I was also told that I could not have access to the Club Lounge even though I have just upgraded my SPG American Express Preferred card to a Business card. Since I didn't have my new card he couldn't give that to me. Originally I was going to stay at the Westin in Kannapli but thought I would give the Sheraton a try. Well this is day one and I am hoping things will get better.
I have stayed at this location approximately 6 times and I would've given this 5 stars if you would've asked me in 2011. The hotel was under new ownership to our understanding and you can definitely tell it has been worn down and necessary maintenance that needs to be done has not been assessed yet. The resort has a lot to offer nonetheless and you have the FAMOUS black rock on Kaanapali beach! Great snorkeling in your backyard as well. The staff is great and helpful and assured we were put in the right ocean-view room we requested. The evening dive off by a performer off the Black rock is definitely a sight to watch in the evenings as well. p.s. from a frequent guest to the ownership: for the price to stay at this property, necessary renovations should be assessed to give guests the full experience prior to the run-down facilities.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 508 rooms in six 2 to 6 storey buildings
- 4 restaurants
- 3 bars
- Kids pool
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Golf desk (fee)
- Tennis (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Coin laundry (fee)
- WiFi internet
- Room service
- Supervised kids activities (fee)
- Watersports (fee)
- TV with pay-per-view
- Sony PlayStation (fee)
- Alarm clock
- Hair dryer
- In-room safe
- Coffee/tea maker
Partial Ocean View with 1 king bed (Total occ: 2)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Maui ResortMaui,United States
- Hotel Contacts
- Extra Info
2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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