Sheraton Maui Resort
- What's Included
Had a great stay at the Sheraton Maui in November 2016. The grounds were exceptional and my room was wonderful and had an awesome view. I was in Building 4 with an oceanview room. It was a little bit of a hike to get to the room, but I didn't mind. It was very close to the access to the pool areas though and the beach. The pools were wonderful and so were the little bean bag floaties! However, the water in the pools was extremely cold! It took a little bit to get used to the water! The location was wonderful and a short walk to Whalers Village with restaurants and shops and access to the boat tours that took off from the beach. All of the staff I encountered were wonderful and friendly with one exception that I had. I had brought it up to management/security and they responded accordingly. It was unfortunate, but management handled the situation appropriately. I will return to the property and not let one bad egg ruin it.Overall was a great trip and a great property.
Our wonderful travel agent Mindy Sly at Beach Bum Vacations did an amazing job setting us up on our Christmas Hawaiian vacation. Even though we were late booking, she was able to make our trip so memorable. The Sheraton has beautiful grounds. Love the amazing views, the sculptured lawns and great food. The beach was great with plenty of room to spread out. The pool was beautiful but water was quite chilly. The staff was very attentive and kept drinks coming. We had several lunches and one dinner meal on property. All were exceptional. Now...the rooms are a little old and need to be remodeled. But they are clean provide plenty of room. I think all rooms have a balcony and ours had a great view. I had a massage at the Black Rock Spa and it was beyond words. I've had many and this was definitely one of the best! I would recommend this hotel...especially if they remodel the rooms!
Upon checking we were asked if we wanted an upgrade, for a fee of course even though we were Sheraton members. We should have taken it. Looking out of the door to our room were exposed pipes and a stone wall surrounded by dirt. There were no plants or flowers along the hall, only dirt and dark stone. It was rather depressing to see that every morning. The public areas were taken care of but the back was forgotten. The view from our lanai was of the scuba rental building. The pool was not heated and was downright cold. No one swam for a reason. The lounge chairs were shabby and dirty. The tiny towels wouldn't cover them and you were limited how many towels you could get. The waitstaff in the restaurant ignored you once you were seated. Getting coffee and tea was difficult. Too bad you couldn't get your own at the buffet. It was a mistake to stay there.
I worked my business to earn a trip to Maui for free and it was amazing--we were secluded and had the perfect location to enjoy Ka'anapali beach to the fullest. I snorkelled with my own gear each day but they offer rentals for a great rate and you don't have to go far to see schools of tang and other fish plus sea turtles! there are also beach chairs, umbrellas and cabanas available plus great shady spots by the pool for lounging around. The food was good although the service was not excellent, there were never enough staff to get to our big groups in a timely manner. Rooms are beautiful but of course if you get an oceanview even better, the whale-watching from the balcony in building 4 was amazing as well as right from the beach. The nightly Cliff Diving ceremony was interesting and enjoyable to see as we watched the sunset as well, and our luau was fabulous! Music at each dinner location was nice to hear and taught us more about the Hawaiian islands.Maui is so lush and beautiful and this hotel does a good job of making it feel that way while being close to amenities.
We were quite happy with Sheraton, while not perfect we enjoyed our stay and would recommend it.Property/Location:Loved the open air lobby. Check in was easy and friendly. The property is lovely and the location is good. We saw rainbows everyday! It is situated right on a great beach… Ka’anapali, and near many restaurants, walk in medical services, and shops including several in walking distance. We loved having the nearby black rocks to snorkel and jump off. We enjoyed the nightly cliff diving ceremony that we watched from our balcony. Lahaina and it’s harbor is nearby with many excursion options as well as loads of great restaurants and shopping. The shuttle is free to Lahaina as well.We did not eat at the property except for a quick lunch at the Dive bar by the pool and beach. The server was friendly but the food took forever to come out. (Holiday week) One time we waited for a table to become available and ended up leaving when we were told it would take 45 minutes for the food, 4 burgers. We went next door and got take out and ate that on the beach instead. Way cheaper too. (see below)Rooms:Our 2 rooms had nice views over the lawn to the beach and black rocks.The rooms were clean and attractive. The beds were comfy, toiletries were nice and the bathroom was bright. We made use of the in room coffee maker and safe. Gym: Once you find it, it is ok. Was small but fine for our use. The signage was confusing. We had to go up to floor 8 and then down to 7 or something like that.. kinda crazy. We actually had to stop for directions a few times. After a few days and we figured it out… and then we were asked daily to give directions to others, so I know it wasn’t just us. Quite confusing. Our room was at the far opposite side and was as far from the gym as possible, so if you are closer this may not be a problem. On the plus side, I appreciated the large bathrooms and lockers with showers, amenities, etc… Pool:Was cold. During Christmas week.. the pool was crowded and it was hard to find a chair. Lounge chairs on the beach, or shaded chairs by the pool are charged extra. We often saw the public, not staying at the hotel, were using the pool, taking towels off of lounge chairs etc… Kids were not supposed to be in the hot tub it was overcrowded with kids splashing etc. and made it unpleasant.During Christmas week the property seemed a bit overwhelmed.. .garbage pails were over flowing. While not being a big problem it was disappointing to see.Parking/Rental cars: Parking was free for one night. We chose to self park the rest of the time to save money. We found renting a car was helpful to explore the area a bit. It isn’t a must though, if you are at the Sheraton, since they have a shuttle to town, restaurants and shopping and much of that is in walking distance. Of course, there is also access to cabs. We used Uber quite often with much success.Nearby:Whalers Village is a good choice for cheaper food from the food court, take out, as well as shopping. There are some nice shops including high end retailers. It is a 5 minute walk from the hotel or a free shuttle bus ride. We liked the Acai bowls at the food court for breakfast and thought they were far cheaper than the Sheraton breakfast options. We also made use of the take out options from the hotel next door, when the Sheraton Bar told us there was a 45 min wait for food. CJ’s deli is another great choice, esp. for take out. The nearby Safeway was a great source to load our in room mini fridge.Green options:We tried to take advantage of some “green measures” by hanging up our towels and therefore not having them replaced, but they were changed every day anyway. Also, we did not indicate we wanted our sheets changed but they were every day anyway. There were signs throughout the room promoting the green options and I was disappointed they were not put into practice.Tips: 1)If you are a Starwood hotel member, you might receive a discount on food at various participating restaurants. This may change with promotion dates but check it out in case it is available. Be aware each staff member we asked had a different answer and we left with no idea if were getting a discount or not.2)I always bring along a insulated thermal cup which works great for keeping my coffee hot in the morning, and tropical drink cold in the evening while keeping the sand and/or pool water out. I find this to be quite helpful on vacations.3)Consider bringing water shoes especially if you plan on exploring several beaches many that have rocks, crabs etc. The shoes really do help. 4)Be sure to leave your spray sun screen at home! This harms the reef and is banned from some locations. On an excursion, we actually had to sign a contract that we wouldn’t use it.5)Since the hotel charges extra for shaded lounge chairs or beach chairs we opted to buy our own at a nearby drugstore. There are many near by and you can save a lot of money. They are great to throw in your car and go exploring, or even watching your kid take a surf lesson etc….6)Finally, since we have sensitive skin, so we always travel with an anti itch creme and Benadryl. This is useful is you are snorkeling where you might get stung or “bit” by microscopic sea creatures. We even take Adolphs meat tenderizer with us as it helps with jelly fish stings. I strongly recommend bringing these items if you are traveling with kids. The trip goes South big time if the kids are unhappy!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 508 rooms in six 2 to 6 storey buildings
- 4 restaurants
- 3 bars
- Kids pool
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Golf desk (fee)
- Tennis (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Coin laundry (fee)
- WiFi internet
- Room service
- Supervised kids activities (fee)
- Watersports (fee)
- TV with pay-per-view
- Sony PlayStation (fee)
- Alarm clock
- Hair dryer
- In-room safe
- Coffee/tea maker
Partial Ocean View with 1 king bed (Total occ: 2)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Maui ResortMaui,United States
- Hotel Contacts
- Extra Info
2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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