Sheraton Maui Resort
- What's Included
I have been in Sherathon Maui Resort & Spa for four days and my experience was not really nice at all. The hotel is expensive, value for money are really bad. No details, not nice staff and dirty. We fount a croackroach in the toilette, very big one!.
We had a problem when we checked in. Six of us (2 families) had reservations for 2 rooms. The problem was that our group was 4 people in one family and 2 in the other. When I made the reservation, I specifically stated that one of the rooms needed to accomodate 4 people, however when we arrived we were told there weren't any rooms available to accomdate 4 people! We made these reservations months ago! After much discussion with the manager on duty, we were basically forced to accept 2 rooms with king beds with a rollaway brought in for each room. Not what we wanted. On a positive note, the hotel did compensate us to some extent. There was no charge for the rollaway beds and our resort fee was waived. We were also given a free dinner for each of us at the Black Rock Restaurant. I will also say thet we have stayed at this hotel 2 previous times and never had an issue. This was a first. The 2 rooms we got connected by a shared balcony and had an absolutely gorgeous view of the beach and the ocean! WE were so close to the beach that it merely steps away - down one floor and straght to the beach.
We just came back from a 6 night stay at the Sheraton Maui. We stayed in a family suite which was perfect for our family of 4 because we had 2 double beds as well as a murphy bed and sofa bed. Our view was of the ocean so we loved to sit out on our balcony. My one complaint about the room is that there was little space to keep your clothes. The TV stand had a few drawers but knowing that up to 6 people could be staying in the room more storage was needed. The beach and pool areas were great. Black Rock was great for snorkeling - keep in mind that this is a public beach so it does get a bit crowded. The thing that bothered me about the beach, and perhaps this was because it was public, was there were no chairs for hotel guests. You had to pay to get a chair for the day- not only that but they say you have the chair until 5pm which is odd because my family likes to stay on the beach until late and they were trying to put away the chair that we paid to have for the day. We ate at Black Rock Kitchen for breakfast 2 days and thought it was good but pretty overpriced. Lamonts is a nice gift shop they have on property but I found the employees to be pushy- I went to buy sunscreen and they wanted to know if I needed after-sun lotion or water bottles...Lastly, I have to say the concierge here caused me some problems and did not handle situations very professionally. First off, they convinced me to do the luau at the Sheraton which I found to be disappointing. Second they were rude to me when I explained that I was unaware I was going to need to pay extra for something on my Haleakala excursion- they said they clearly noted that they told me and argued with me when I said that is not what I remembered. In the customer service business you should give your customers more respect. The location of the hotel was wonderful and we had a great time on Maui- the positives outway the negatives. However, you might want to look into booking excursions on your own.
I guess you really can't beat a hotel directly on a Maui beach. There is a nice gift shop (Lamont's ) on the property as well as a great restaurant for breakfast buffets. We enjoyed the buffet five mornings in a row. There is also a lounge for drinks, appetizers and some limited dishes and desserts. There are several options on site for dinner, but we were not able to get into the Teppanyaki place- too popular. The Cliff Dive Bar was decent but not an alternative for a high end restaurant. The hotel, however, is less than a mile away from Roy's, a fine dining establishment.Also, the hotel is a close walk to Whaler's Village, a submarine tour, luaus and dinner cruises. The cliff diving takes place nightly right by the property. I have a few nits to pick- first, and biggest, the toilet was not in working order when we arrived. They sent someone to fix it reasonably promptly. But that was a problem. No outlet by bed for my phone charger. I had to leave it charging across the room. The concierge was supposed to try to get me into the Teppanyaki restaurant, but he did not call me as promised on my cell phone. Another concierge said the original concierge had left me a message on my hotel phone. That was untrue. There was another concierge who was more helpful and set up ziplining and a dinner cruise for us. Only problem is she could have highlighted that the dinner cruise was a barefoot cruse where you don't want to wear nice clothes, because you get wet (knee deep) getting into the boat. The hotel is very pricey compared to condos and even some other hotels, but you do get some pretty good amenities here. And you can't beat the view. We had an ocean view room. On balance, I would consider staying here again, but I would not feel compelled to do so.
It was on my bucket list to visit Hawaii. My plan was 9 days in Maui and 4 in Waikiki. I chose The Sheraton because I stayed there last year in The Maldives and I am so glad I did. I don't understand the negative reviews. Ignore them. This hotel is beautiful. It sits in Black Rock and we were in building 6 top floor so we had panoramic ocean views. The room was spacious and spotlessly clean. Yes, it was a long way from the pool and the beach and you needed 3 elevators to get there but my word it was worth it. We got a complimentary upgrade which was outstanding. My husband turned 50 whilst there and it was our wedding anniversary. The staff were a delight. So, so friendly and helpful. Always a smile and nod. The onsite laundry was a blessing. 5 dollars to wash and dry your clothes. It's located on the 7th floor of the main building. Much cheaper than using the hotel service which I would only use if washing a special dress or shirt. The beach was gorgeous. I would recommend hiring a cabana at 55 dollars for the day if spending a lot of time there. You can get loungers and umbrellas but please remember it's a public beach so it gets crowded. That said, we never struggled for space and the snorkelling was amazing. The pool was lovely if a bit crowded. Now, don't get me wrong, I don't mind sharing a pool but there were some idiots jumping off the sides and splashing little ones. A bit dangerous and they got gobby when told off. Despite what other reviews say, the pool is policed and they DO stop you from going down early and reserving loungers. If a lounger is reserved but not used for an hour they will tip your stuff off and let someone else use it. There is a pool service for drinks ( strawberry and banana smoothie possibly the best in the world) and cocktails and beer. Also food. Dined in 2 restaurants. Cliff top bar is yum. Black rock kitchen may have to raise their game a little. Beautiful sunsets, beautiful Island, beautiful hotel. LOVED IT!!!GO!!!!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 508 rooms in six 2 to 6 storey buildings
- 4 restaurants
- 3 bars
- Kids pool
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Golf desk (fee)
- Tennis (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Coin laundry (fee)
- WiFi internet
- Room service
- Supervised kids activities (fee)
- Watersports (fee)
- TV with pay-per-view
- Sony PlayStation (fee)
- Alarm clock
- Hair dryer
- In-room safe
- Coffee/tea maker
Partial Ocean View with 1 king bed (Total occ: 2)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Maui ResortMaui,United States
- Hotel Contacts
- Extra Info
2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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