Sheraton Maui Resort
Talk to an expert who's been here!
Call 1 888 685 6888
- What's Included
We were checked in about 2 PM by a tattooed dark blond (for ID only) with a forced smile. We were told check in was at 3 and our room (#4512....EXCELLENT room) was not ready. We were given a couple drink tickets and she took my phone number to call once room was ready. Still no call by 4 PM. Went back to check in desk and Gabe advised room was ready. Turned out she wrote my number down wrong. Nor did she give us our Premium Club ID bands nor explain the benefits which go with it. Many thanks to Gabe who was helpful and finally got our vacation off to a great start. Overall great views, great staff (except for tattoo girl). Would not hesitate to stay here again.
It's a shame that I have to write this review, especially since I am devote Starwood/Sheraton fan and guest. I took my wife to Maui for our honeymoon and, like always, I chose to stay at the Sheraton. Upon arrival, I was treated like a king, (this may have been due to the fact that I am a generous tipper and had nothing to do with my honeymoon). I was oversold on a room upgrade for an additional $100/night that included a "better view", free breakfast, and complimentary appetizers and drinks in the evening. Seem to good to be true? It was. The breakfast was awful and the appetizers at night were even worse. At least the room was worth the money... WRONG!!!!My second night in the upgraded room had an extra guest.... a cockroach so big that it made a Tom Brady deflated football look like a golf ball. After multiple calls to maintenance, someone finally came to kill the big and transferred me a room on the furthest point of the resort. I felt like I needed a segway scooter to get back to the pool/beach.When it came time to check out, the front desk receptionist and front desk manager were rude and did nothing to compensate me for all of the inconveniences that were caused on my honeymoon.I will never stay at the Sheraton Maui again and would advise you don't.
We are enjoying our anniversary celebration courtesy of an offer from Costco. A lovely ocean view room on "the top of the rock". The resort is well maintained (it's over 50 years old) and then staff is courteous and helpful. They have a terrific pool with a lazy river. Or if you prefer a few steps further, the best that Kaanapali Beach has to offer in snorkeling at black rock. A nice variety of restaurants and a great breakfast buffet. Definitely will be back.
We've stayed as SPG Plat at many Starwood resorts in Hawaii; this falls in the middle of the pack regarding the experiences we've had around the islands. The location is terrific, the lived-in feeling of the resort has its pluses and minues, and the service is generally poor. We noticed that the Sheraton guests were probably ~10% honeymooners, ~30-40% anniversaries, and the remainder group / family vacations. Not too many kids around compared to the Hyatt or Westin properties. Most guests were middle aged. If you're looking for a place to spend a honeymoon, would recommend Wailea vs Kaanapali/Kapalua since the service there will most likely be more special and memorable for honeymooners. Since the biggest draw for the Sheraton is the beach / black rock ... and all beaches in Hawaii are public ... would recommend staying somewhere else and using the beach if another kaanapali resort offers more space/amenities/etc for the price. Pros:---wonderful location at black rock and on the kaanapali beach/walkway; walkway at night is peaceful and romantic---Aside from the beach and pool on weekends, it generally feels less crowded than other kaanapali resorts---The breakfast atmosphere, service, and food quality were really nice and above expectations; really enjoyed the buffet breakfast every morning and appreciated the friendly servers every morning like Gavin and the nice gentleman from the Philippines. ---Grounds and architecture are pretty, especially at night; maintenance and grounds crews do a good job keeping the place looking attractive (especially for a 50+ year-old property)---good fitness center open 24 hours (limited locker room with no sauna nor steam room though) ---most rooms have a nice view of the beach/ocean and comfortable beds; rooms were better than we expected---housekeeping did a great job keeping everything clean and well-stocked---top of the rock area is wonderful (parking, seclusion, views) ---texting service is very responsive and helpfulCons:---While it's nice to enjoy the club lounge, the food offerings are poor for dinner and not great for breakfast ... (not on the same level as the Sheraton Waikiki for instance) ... on multiple nights, they served a bowl of peanuts, raw veggie trays, and steamed dumplings ... would not pay extra for a club lounge upgrade ---The resort is understaffed and lacks much aloha spirit ... for instance, the most likely number of people to expect working the front desk is 1, and the next most common number to expect is zero ... totally unacceptable for a resort with over 500 rooms ---Although breakfast is appreciated, platinum recognition and amenities were just ok relative to other resorts. No suite upgrade ... and everyone gets charged the normal $25 resort charge---Pre-stay room requests submitted online were not even read by the staff (triple-checked that these were entered correctly). ---Beach is overrun by non-hotel guests ... some bring massive portable audio systems ... feels like Daytona beach on the weekends ... understand that this is normal and acceptable ... but everyone should be aware when deciding whether to pay the "black rock premium" for the rooms/location. Your high room rate at the Sheraton is subsidizing the community benefits the resort is providing. Tips:---Make sure you take advantage of the great breakfast buffet each morning---and make sure you visit upcountry and haleakala at some point on your trip---Over the years, we've enjoyed beautiful sunrises and sunsets across Maui on multiple trips, including both from Haleakala ... skip the sunrise on Haleakala; it doesn't measure up to the stunning and colorful sunset up there ... and the sunrise ruins your daily schedule and is obviously very cold ... we regretted it ... do the sunset up there instead---Best poke this trip was at the south maui fish company in kihei hands down ... probably the best fish tacos too ---Check out the pretty coral fields (snorkeling or diving) north of the resort at the kahekili beach park; watched two sea turtles "dancing" one morning
The front desk staff was very courtesy and gave us a room upgrade for free (basic room to a suite). The room upgrade was awesome and made us feel very welcomed. The staff at the bar and grill downstairs gave us a free mai tai for our stay and the hotel staff gave us a free shell necklace. The hotel was very clean and friendly. When we return to Maui the Sheraton will be our first stop.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 508 rooms in six 2 to 6 storey buildings
- 4 restaurants
- 3 bars
- Kids pool
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Golf desk (fee)
- Tennis (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Coin laundry (fee)
- WiFi internet
- Room service
- Supervised kids activities (fee)
- Watersports (fee)
- TV with pay-per-view
- Sony PlayStation (fee)
- Alarm clock
- Hair dryer
- In-room safe
- Coffee/tea maker
Partial Ocean View with 1 king bed (Total occ: 2)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Maui ResortMaui,United States
- Hotel Contacts
- Extra Info
2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.