Sheraton Maui Resort
- What's Included
We are currently staying at the Sheraton Maui. I was so worried because of reviews but glad I didn't listen. lOCATION to me is the best compared to other hotels. It's older but the property to me is the most impressive and spread out. All staff was so nice. We were in building 3 overlooking pool and ocean. Yes, you do here little pipe sounds etc but that's why I ALWAYS bring a white noise maker when staying in any hotel to block out any sounds for a restful sleep. Do not get a room by ice machine or elevator. We did go at a slow time of year so not crowded at all. We had a message on our machine when we got to room saying we had free box of chocolates waiting for us.. that was nice!
The worst service on the island in the restaurant. There for breakfast and saw our waiter 3 times. 1. Ordering 2. Bringing the bill. 3. Bringing my credit card back. I had to get up twice to get condiments from another table. He never asked if I wanted a refill of coffee. I had to ask another waiter to find ours so I could pay and get out of this place. I've been vacationing in Hawaii for over 50 years, every year and have not experienced this bad service ever. There's too many choices here in Kaanapali to dine and I will never waste my time here again. Recommendations for this place will never come from me.
We have been 4 times previously and SPG members. Previously when booking as SPG members we received some little treats. I booked 10 months in advance as we are celebrating my husband's birthday. He did not get anything from the hotel as a gift.We visited Turtle Bay and Moana Surfrider prior to this and both hotels made his stay memorable. When you compare the three, the Sheraton lacks many of the mod cons and is showing it's age, particularly in the bathroom.The Sheraton did not have Wifi access by the pool either. The pool is also very cold.We do return to Maui on holiday and I do not think I will be returning to this hotel again.
After spending 10-12 December days here FOR YEARS, we are returning next week for a week of significant celebration: 2 50th bdays, a college graduation, a 21st bday and the completion of cancer treatment! Our memories of our Ohana Suite stays are some of our family;s BEST memories, The staff, the grounds, the beach . . .this resort had been so very good to us. I admit the less-than-stellar reviews have me a tad bit concerned, but we are still excited to be "coming home" to Black Rock. We can't wait to update this review with details of our stay next week . . and to plan our return trip in 2017!
My husband and I stayed for 5 nights on the first half of our Hawaiian honeymoon, and loved every. single. second. of it! Location is nothing short of amazing, and the staff was very welcoming and sweet. It was incredible to see the green hawaiian sea turtles swim up to shore, and watching people dive off the black rock was great entertainment :) Yes, the hotel is pricey, but its totally worth it. If you're traveling all the way to Hawaii..then you have to indulge and not hold back. Already dreaming about my next trip back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 508 rooms in six 2 to 6 storey buildings
- 4 restaurants
- 3 bars
- Kids pool
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Golf desk (fee)
- Tennis (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Coin laundry (fee)
- WiFi internet
- Room service
- Supervised kids activities (fee)
- Watersports (fee)
- TV with pay-per-view
- Sony PlayStation (fee)
- Alarm clock
- Hair dryer
- In-room safe
- Coffee/tea maker
Partial Ocean View with 1 king bed (Total occ: 2)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Maui ResortMaui,United States
- Hotel Contacts
- Extra Info
2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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