Wailea Beach Resort - Marriott, Maui

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Overview
An ideal location among resorts on Maui, the Wailea Beach Resort Marriott is located between two beautiful beaches with pristine white sands and endless blue water.

Location: Oceanfront in Wailea, adjacent to Wailea and Ulua Beaches and 26km from the Kahului Int'l Airport.

Highlights
  • Scenic and peaceful oceanside location
  • 2-acre Nalu pool, with a 325-foot-long water slide and interactive splash zone
  • Adults only pool
  • Play facility for kids as well as a movie house and games area
  • Renovated guestrooms offer enhanced technology such as custom music streaming, mirror-casting from computers and devices, Netflix and Hulu
  • Every room has an outdoor lanai
  • AAA Four Diamond Award

tripadvisor Traveler Reviews
  • zetedg1 : Garner, North Carolina
Adult pool service-Terry

The highlight for service in Maui was Terry at the adult pool. Terry approached my wife and I as soon as we sat down on lounge chairs. Our drinks were never empty- Terry was always checking on us- and the pool was very crowded. Terry had such a pleasant demeanor and other guests loved her also. Terry should be the gold standard for Marriott resorts.

  • elf.dml : Naples, Florida
Never again...a different point of view

Our review is going to seem like a complaint-fest... I guess our experience at this hotel was WAY different than what most reviewers have posted here. We want to give a perspective to experienced vacationers or people NOT on a budget or couples looking for romance, a point of view we wish we had prior to booking because we would have never spent our "time" here. As you read below, decide for yourself if our complaints would bother you...or not. This was our 34th trip to Hawaii and 25th to Maui, previous Maui stays include the Ritz-Carlton 2x, Grand Wailea 8x and Four Seasons 15x, we chose the Marriott this time because of the great reviews on TripAdvisor, the new remodel (what did it look like before?) and trying something new yet being in Wailea which we love! Good: 1. Comfortable/new mattress2. Good water pressure in the shower3. Pretty driveway entrance lined with old Banyan trees (remind us of our hometown)4. Kapa pool bar, all food was delicious, we especially love the kale Caesar salad w/mahi and the Fuji Ahi salad...and the onion rings 5. The "at your service button" on the room phone was answered quickly6. Good gym for a hotel plus activities such as ukulele lessons, yoga flow, SUP yoga, lei making, mat Pilates, hula lessons, kayak tours7. Serenity pool, loungers are comfy and pretty ocean view, you can have as many towels as you want, water temp was warm, even if your a late sleeper you can find loungers in/out of the sun at 11am, only negative is no "pool boys" to help you with towels/set up your loungers and they don't have lounger "covers" just lay your towel on the pad. Outstanding: 1. Terry, one of the Serenity pool servers. She is the best employee this hotel has, period! She is upbeat, energetic, happy, talks to everyone, everyone fights to sit in her "area", she hustles carrying huge trays filled with 20 drinks multiple times...constantly, you could hear vacationers sharing their appreciation to her, I'd bet their F&B sales are significantly higher in her sections that any other servers section! She makes you want to eat and drink more...she sold more Grey Goose bottle service @$200 than you can imagine and...no other server told customers about this. Terry would make a perfect manager, greeting guests around the resort daily (GW & FS does this), shaking hands and talking to vacationers seeing if they are having fun and what can she help with. (The other servers are PAINFULLY, painfully, painfully slow...slow with drinks, slow with the bill, slow walkers, just slow. The food runners are good, fast and friendly. Bad: 1. Our ground floor room #5206 was terrible, dark, bad lighting, dirty floors upon entering, hair in the bathroom, cheap uncomfortable furniture, thrift store decorations/pictures (why not get local artists pieces), lack of drawer space, terribly thin towels that most hotels would use as cleaning rags by now, low 7.5' ceilings in the bedroom, 6.5' in the entry and 6' in the shower/toilet area which makes for a claustrophobic experience if your husband is taller than 5'10"... We were located along a downward walking path so we always had to keep the drapes closed, we did report the dirty room upon arrival that night (in person to the front desk) and it was cleaned better the next day. We had an ocean view building but being in the "basement"...no view, in retrospect I would have FOUGHT for a better room, the whole way up the chain if necessary. PS...only 20% of rooms are have semi/private balcony/patio meaning they can sit on their balcony and not feel like a fishbowl and people can't see directly into their room...onto the bed...2. Humble Market Kitchen was below par, not good service, uncomfortable chairs, large bar but only approx 10 bar chairs spread out along 3 sides/areas and this constitutes as their "lobby bar", butterfish was great, red snapper was dry, wouldn't return. For the same price range dining, we love Gannon's, Spago's or The Restaurant @ Hotel Wailea for top notch service & food. 3. Bugs, in all of our visits we never see bugs, I'm sure they are there just not where patrons see them, we saw several "roaches/water bugs" inside and outside of our room, plus fleas around the sink drain constantly, they need to spray more, we lives in Naples so we understand pest control. 4. Overrun with kids, we were there 12/1-12/11 and thought kids would be back in school, not so, kids of all ages especially teenagers were everywhere. This hotel obviously caters to families. They also hosted a wedding and several business groups during our stay which were loud and just deflated any hopes of romance/relaxing (the GW and FS knows how to handle groups much better to ensure everyone has a good time). This was our 1st vacation where we came home with no pics of the hotel grounds because kids were everywhere, morning, noon, night, anytime we wanted to take pics, kids were in the shots. There also was a couple of girls college basketball teams there, so I'm guessing 19-22 years old, a few times their coach was with them but every night we saw them at the sundries shop buying SEVERAL bottles of wine, 6 packs of beer and snacks for the room, they were quiet and kept to themselves but we felt bad for their parents back home thinking they had supervision. 5. People bringing their own food to the pools, like corn flakes & milk (yes), all kinds of cookies, crackers, chips, sodas, cans of beer, bottles of vodka (yes)... The hotel should not allow this, no wonder so many bugs! Can you imagine what their room looks like? Everyday around noon 1 woman (part of 2 couples) would go to the room and make 4 sandwiches, snack cakes, chips and a soda for each of them and bring it back to the pool in bags from Foodland. 6. Platinum member check-in on Friday evening had no Platinum line, so we waited for 15 minutes (whatever), I asked for a free platinum upgrade and of course they had none. We did get a $10/ day F&B credit. No thanks for being Platinum, no free breakfast, no treat in the room, no upgrade. My husband stays in Marriott's over 150 nights/year and always gets upgrades and treats including at the Ritz on Maui where we got an upgrade to a Jr suite. Plus no one (except Terry) called us by last name, haven't been to ANY hotel in the past 10 years that doesn't call customers by last name. We usually spend in excess of 5k at the hotel for nice dinners, cocktails/lunch by the pool/ocean, multiple SPA appointments, daily cabanas, etc on vacations but not here, we spent $1600 because we wanted to be off the resort most of the time. 7. SPA, we ended up booking Island mani/pedis at nearby Olavine SPA $248 and hydro facials and couples massages at the Four Seasons SPA $1140, because we couldn't get times "together" during our 10 night stay at this hotel. My husband went in person day 2 to inquire about all these services and they couldn't do them together just at seperate times. 8. My husband is a runner, everyday he ran 5 miles, leaving/returning via the hotel lobby. Never did an employee say...have a good run, do you need directions?, would you like cold water or a towel? Employees stood around talking to each other. Frankly, the general manager should be fired for not training his/her managers to train their employees better manners. No one even said "hello", really? But we found this to be the standard and laughable by the end of our trip. 9. No one shows you where your room is and how things work, here's our directions given by the front desk. Go down this left hallway, turn right at the Starbucks, down stairs to elevator, take to the 4th floor, right out the elevator to outside (yes), walk left along the Serenity pool, down 2 flights of stairs to Hale 5, once back inside your room will be the 1st on the right. Maybe it's just me that thinks this is crazy! Bellman brought bags 15 minutes later. 10. Never saw a manager. I'm sure they walked in plain sight, but we never saw one anywhere. I'm sure a manager will reply to this review here...but if you had managers walking the resort talking to guests daily, see what's working and what's not...some issues could have been corrected on the spot. When we went to the front desk the day before check-out to get a copy of our bill, there were 3 employees standing together ready to help us (great)... I asked for a copy of our bill so far, she said "how's your stay going?" I said "we're ready to go home", she said, "that's nice" and the others smiled. Really? You don't ask why one of your guests would say they are ready to leave beautiful Maui for a home that could be rain/snowy as it is December and she hadn't pulled our account yet to see where we live? Either 1. She didn't care 2. Didn't want to hear a complaint 3. Needs retrained by management11. Parking, the self parking garage has very tight spaces, half are cars and half are SUV's (we had an SUV), it was extremely thought to get in/out of the drivers side once parked (thank god were thin) and some vacationers were just rude and took up 2 spots by double parking which took up spots for others. We'd circle once then go to valet. Maybe they should have an employee checking the garage multiple times a day for double parked cars and leave a note kindly asking them not to. We saw many TICKED off customers. In closing, we did hear/talk to lots of people raving about the hotel (we kept our mouths shut) as its their vacation to experience, they were all 1st or 2nd timers to Hawaii, or just married, or celebrating a major anniversary and this was their 1st real vacation in many years, and 20 some years ago we probably would have thought this hotel was great... But if your an experienced-non budget traveler...stay elsewhere.

  • MBullard : Rhode Island
Almost perfect

We’ve been coming to this resort now for 8 years. The re-design, including an additional pool, is fantastic. The updated restaurants, especially Humble Kitchin, are phenomenal... My ONE criticism has remained the same for 8 years: If you’re jet lagged or just a super early morning person looking for coffee, GOOD LUCK. The on-site Starbucks doesn’t open until 5:30 am and starts with a line full of people who’ve been waiting for them to open. .... coffee is dirt cheap to serve so I will never understand why this Marriott won't put out a simple thermos or somesuch of coffee in the wee morning hours until the Starbucks opens. Everyone I see in the early mornings grumbles about this.

  • jditta : Orange County, CA
Gorgeous Remodeled Marriott Property!!

Let me start by saying I’m a hotel snob and travel 50 weeks out of the year for both business and pleasure. I write about properties that really blow my socks off. The newly refurbished Wailea Beach Restort by Marriott is fabulous! We normally stay at the Four Seasons but wanted to give this propert a try after we received several recommendations to do so. We had a beachfront Jr Ocean suite on the ground level. We had gorgeous unobstructed views of the water with amazing sunsets. The room was spacious and the oversized lanai was great for watching the sunset or just relaxing with a drink and book. There were three of us in the room. The only complaint is no turn down service and they didn’t put the pull out bed away. But this was not an issue for the difference in price and it is a Marriott. The hotel was at capacity for Thanksgiving weekend but we never felt crowded and there was zero noise. Families with children stayed back at the new Nalu pool. The two water slides are super fun and fast. (Grand Wailea was under construction to compete) My 13 year old son enjoyed them but preferred the other pool by the ocean. The two infinity pools are magnificent! Our friends were next door at the Grand and it was crazy crowded with little kids. People had to reserve lounge chairs early. Not at the Marriott. There was an abunence of lovely, high end chairs available at any time. The adult pool is truly gorgeous and as nice as the four seasons. The family infinity pool was also fabulous and had larger cabanas to rent then at the adult pool. They also bring pineapple to all guests at either pool. The new Roy Yamaguchi restaurant Humble Kitchen has a great breakfast buffet and delicious dinners. Highly recommend. And finally, the grounds are super fun. With swings, life size chess, Starbucks and the best shopping next door, you can’t go wrong. We’re going back in the summer we loved so much!!

  • deebeekay2015 : Arnold, Maryland
Thanksgiving and Birthday vacation/celebration

My room was between the family pool and the adult pool with a lanai overlooking the expanse of green lawn and pathways along the ocean. The view of the water and mountains was framed by fragrant frangipani blooms. The frequent rainbows piercing the low-hanging clouds were mesmerizing. My room was convenient to everything. I must point out that housekeeping services were excellent and considerate, especially on a couple days when I was under the weather. The bell staff couldn't have been more friendly and eager to provide whatever service we needed.This was my second visit at this resort and I very much appreciated all the changes/upgrades that have been made in the past couple of years.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 547 Rooms and suites
  • 5 pools, including kids pool
  • Hot tubs
  • 3 restaurants
  • Room service
  • Bar
  • Luau (fee)
  • Fitness centre
  • Spa (fee)
  • Barber/Beauty shop (fee)
  • Bike rentals (fee)
  • Kayaking, scuba diving, snorkeling (fee)
  • Cash machine/ATM
  • Concierge desk
  • Laundry on-site, coin operated
  • Mobility accessible rooms
  • Virtual Concierge Available
  • Complimentay Wi-Fi in lobby and public areas
  • Meeting rooms (fee)
  • Shops
  • Honua'ula Dinner Show operates Monday, Thursday, Friday and Saturday evenings (subject to change)
  • Parking and valet (fee)

Garden View Room

  • 2 queen beds or 1 king bed
  • Gardens or Hotel Ground View
  • Lanai
  • Mini fridge
  • Maximum occupancy 4 
  • Maximum 3 children
  • A/C
  • Cable/satellite TV
  • Plug-In High Tech room
  • High speed Wi-Fi (fee)
  • Coffee maker
  • Mini fridge
  • Hair dryer
  • Alarm clock
  • Iron/ironing board
  • Safe
  • Full bathroom
  • Room service (fee)

Ocean View Room

  • 1 king bed or 2 queen beds
  • Ocean view
  • Lanai
  • Mini fridge
  • Maximum occupancy 4 
  • Maximum 3 children
  • A/C
  • Cable/satellite TV
  • Plug-In High Tech room
  • High speed Wi-Fi (fee)
  • Coffee maker
  • Mini fridge
  • Hair dryer
  • Alarm clock
  • Iron/ironing board
  • Safe
  • Full bathroom
  • Room service (fee)

Premium Ocean View Room

  • 2 queen beds or 1 king bed
  • Oceanfront
  • Lanai
  • Mini fridge
  • Maximum occupancy 4 
  • Maximum 3 children
  • A/C
  • Cable/satellite TV
  • Plug-In High Tech room
  • High speed Wi-Fi (fee)
  • Coffee maker
  • Mini fridge
  • Hair dryer
  • Alarm clock
  • Iron/ironing board
  • Safe
  • Full bathroom
  • Room service (fee)

Restaurants

HUMBLE MARKET KITCHIN by Roy Yamaguchi

  • Hawaiian-inspired cuisine
  • Open for breakfast and dinner

KAPA Bar & Grill

  • Casual bistro 

Te Au Moana Luau

  • Open for dinner with a Maui luau buffet, tropical cocktails, a variety of interactive activities and the Te Au Moana ("The Ocean Tide") luau show

Oceanfront and Cabana Candlelight Dining

  • Available for dinner
  • Private sunset dining on the ocean's edge or in a floating cabana

Whale's Tale

  • Coffee House

Mo Bettah Food Truck

  • Open for lunch

Starbucks

  • Coffee House; Open for breakfast and lunch

Bars

NALU Pool Bar 

Kolohe Keiki Club

A supervised learning facility featuring arts, crafts, storytelling & games. Reservations required.

GameSpace

Features foosball, billiards, shuffleboard, arcade and video games for kids of all ages.

The Movie House

Features a 90" screen and surround sound with beanbag seating and cinema snacks.

Mandara Spa Facilities 

  • Separate Men's & Women's Lounges
  • Steam room

Spa Treatments

  • Body scrub
  • Body wrap
  • Couple's Massage
  • Facials Hair & scalp treatments
  • In-suite massage
  • Kids Services
  • Makeup Services
  • Manicures/pedicures
  • Massages
  • Paraffin hand treatments
  • Waxing

Wailea Golf Club (on-site)

  • Three 18-hole championship courses including the Gold, Emerald and Blue courses offering breathtaking ocean views
  • Greens fees apply
  • Clubhouse
  • Clubhouse Restaurant
  • Rentals and Lessons
  • Driving range and Putting green

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Wailea Beach Resort - Marriott, Maui
    Maui,United States

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Wailea Beach Marriott Resort & Spa
3700 Wailea Alanui Drive, Wailea, Maui, HI 96753-8347

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.