Westin Maui Resort and Spa
- What's Included
When I booked our vacation to Hawaii I was hesitant to book a Westin hotel, because the chain has been declining in quality of accommodations and service in recent years. We read countless mixed reviews but ended up booking with Westin mostly because of their location (we were looking to stay in Lahaina). This was our first trip to Hawaii, and I guess even though I read many books about Hawaiians not being particularly friendly to tourists, I was expecting at least the hotels to be more welcoming. That is not the case here. Don’t expect friendly service, or someone welcoming with a lei of flowers. What is good: -The check-in was quick at this hotel and they register your cell number with them, so you can text the front desk whenever you need anything. That was good and worked fine;-The hotel location is excellent, right in the center of Lahaina;-The hotel grounds are beautiful. There are many water features, big coy fish in the pond, flamingos, a white and a black swan. Two Macaws and a Cockatoo. -We had an ocean facing room and from the balcony we could watch the whales (it was whale season). -The room is spacious and the bathrooms were decently upgraded (we had a Superior Ocean-View Room). The bad:-The resort fee = $30 per day of resort fee that doesn’t give you anything.-Valet parking fee = $45 per day. We got lucky that they were doing repairs on their parking lot, so they waved the fee because you couldn’t use self-parking. -Breakfast = I am glad that this was included in our rate. It is very plain and basic and with taxes you can expect to pay $80 per day per couple. -Cleaning = This was so bad! The only thing the cleaning lady did was to make the bed and change the towels. When we arrived, there were dark hairs on the bathroom floor (my husband and I are both blond) that did not get cleaned thorough our whole stay. I was wearing flip flops to shower mind you. Also, there was a razor blade cover in the shower floor that was never removed. Eventually I used some toilet paper to get rid of it because it was grossing me out. -Friendliness = I mentioned this before, but everybody treated us like they were doing us a favor for being there. Every time I needed something from the cleaning lady she would give me an angry face. -Bedding and towels = the white is not white anymore. One day I had stained towels. The bedding is so yellowish that it looks like it’s been in use for many many years. -Pillows = they must be 10 years old. There is absolutely no head support. My husband and I were using the bath towels rolled up as pillows. I requested some foam pillows instead of the dingy feather pillows, but they were just about the same. -We were supposed to have gotten a $200 dinning credit, but they never credited us with it. The absolutely worst:-The hotel employs a truck load of concierges. Sounds good, right? No, no, no!! The only reason they do that is to try to sell their time-share program. ALL THE TIME! When we arrived, we had not even put our bags down in the room and one of the concierges was already calling us to introduce himself. He wanted us to come down and get our "vacation package", that supposedly included discounts and a tote bag. My husband was not feeling very good, so I decided to go down and get whatever the package was. The package consisted of a super cheap bag with the Westin logo on it, a bunch of brochures of tours, AND a brochure on the time-share. The discounts, resort credit, or SPG points were conditioned on sitting through a time-share presentation. I couldn’t even get a word in as the so-called concierge was blabbing along about the “vacation program” (a.k.a. time-share). You could not talk to ANYONE in this hotel (even the guy at the pool) without hearing about the “vacation program”. And when we finally tried to use a concierge to book a whale watching tour, we were boxed and pressured to go visit the villas. 90 minutes, she said, and you get $100 resort credit. We ended up agreeing, mostly to be able to leave her desk. We ended up wasting a full morning listening to sales talk, and pressure from three separate people on buying a time-share. It was awful. I guess the only good thing about that is that I would never want to buy anything from this company, because I never want to stay at a Westin ever again. So, do not waste your time. I really mean this. The employees must be in a lot of pressure to make sales, because they will chase you down like bees to honey.
I came here at the last minute and paid a premium on getting an executive suit, after my father committed suicide just two weeks ago. Since then i can't sleep, and Maui has always been my refuge in the past. I have been to Maui 12 times in the last 3 years, this time under more somber circumstances, but I definitely came to rejuvenate. Well I could deal with the fact that they only have valet parking now, I can deal with the understanding that the entire guest internet was down from yesterday afternoon to early this morning, but what I can't get over is the one hear I came to do, unwind, rejuvenate, and get some sleep. When i finally did fall asleep at 1am, I was awoken by my neighbor in room 872 yelling at the top of his lungs, apparently in a drunk fight with whoever he was with.The friend who is staying with me calm went to the balcony to ask them to quiet down, and next thing i know the same guy next door is using every profane word and making threats to my friend that came with me here, just to make sure i wasn't alone. So instead of getting that R&R I'm so desperately seeking after my dad passed, I am still shaking over an hour after this event took place. His other neighbors also complained, and it wasn't till they got the call and till i went downstairs that security came... Even now, an hour later he is still up yelling at whoever he came here with.. This is more drama than I came from.
Can’t ask for a better location, food, concierge and management. Since I’m platinum member they upgraded me to ocean view (we watched the whales breaching daily from our two balconies!), free valet parking and breakfast for two daily using my 500 gift points! Breakfast is unbelievable and there’s a special ocean view area for the platinum members. I’ll be returning often.
This was my 5th visit to the Westin. I had called ahead of the trip to make sure that we would have two double beds and a roll away because we were traveling with my two sons and their friend. 5 of us in one room would not make it with a queen sofa and a king bed. I was told that my request would be taken care of and held, but when I got to the hotel we were assigned a room with the king bed and pull out sofa. Our guest was my sons girlfriend so we needed the extra bed and my teenage boys refuse to sleep together. I had always wondered why I never got a "welcome back" at check in and now I know.When you book thru a third party, like pleasant holidays, Your bedding is not guaranteed. It should have been taken care of when I called and was promised the bedding I requested but we ran in to a snafu. We had to stay in the king bed room for one night and were moved to the correct room the next. It was inconvenient, but The hotel did everything they could to make us comfortable. Christopher Lind was awesome and helped immensely. Thank you. We stayed on the 11th floor in the ocean tower. My favorite view is of the pool and Lanai side. The Molokai and Black Rock side tends to be a little noisy with delivery trucks in the morning although I'm not sure if it would effect the 11th floor. We have stayed a lot as I mentioned and I've found that 6th floor and up the views are amazing. The rooms are very basic, they could probably use some updating, but they are clean and comfortable. some may complain, but we do not use the room except to shower and sleep, there's too much to do outside. Also a good tip is that any room beyond 80 like 1180, are further from the elevators and therefore quieter. You can here them otherwise and the motors go all night long.Most of our 10 day stay the cleaning staff came while we were at breakfast around 8am, only a couple of times they came later before dinner. They are sweet and professional and very considerate of our things. I actually threw an old bathing suit away and one of the girls took it out of the garbage. I've also left my camera out during the day. Nothing is ever missing or handled poorly.There are a couple of stores on site, where you can grab things you need like sun lotion or toothpaste, toiletries, and gifts. The Westin has a very good Luau, with an awesome MC and show. The food is delicious, but if you go on a holiday you will not get the traditional Luau menu like pulled pork etc. That is something to consider.The breakfast buffet is delicious! Lots of fresh fruit, yogurt, salmon, cheeses, cereals, pastries, pancakes, waffles, toast, and an omelet station. Sometimes there are specials for the day and bacon!!! lots of bacon. The line on the omelet station can get long. Be patient. There is one person in there and they have 6 pans going at once. It really is amazing. Be kind and get on Hawaiian time or best yet if you want an omelet get your plate and head right to the line. You can load your plate with the other goodies after.There are BIRDS everywhere. Doves, sparrows and myna birds like to congregate at the food. When you take something from the warmers close the lid otherwise the birds will be in it. Also, at your table, do not leave any food left alone or you will come back to a flock eating your eggs. It is an open air buffet and so beautiful. Don't be aggravated, just follow those simple tips. Leave a watch dog at the table.The pools are very nice. There is an adult pool and a regular pool and a little kids area. The volleyball and basketball has been taken down, which is fine, I was tired of getting hit in the head. There is a jacuzzi near a walk up bar in the adult area. there is a great waterslide also, fun for adults and kids. It is too fast for me when I laid down I actually flipped over at the end. My teens love it and try to go as fast as they can. The beach is one of the best spots on Kaanapali and the reason we return to the Westin every year. It is wide and deep. When you arrive, with your room keys you will get towel cards. These you trade for clean towels and they have plenty all day long. We visited on Christmas week, so I did hear of them running out, but it never affected us. Also if you want to get clean ones for the next day you can do that. I did it when we had a snorkel tour so we'd have them on the boat.Here is my big complaint with the hotel and Westin is not the only one to do it. They charge upwards of $20 per lounge chair for the day. Now you are in Hawaii, and my husband has a saying, that if you're on this trip you are not looking for a bargain, everything is expensive, but after resort fees, and parking fees, and wifi fees, it seems obnoxious to charge for chairs. The one good thing about it is that if you purchase your chair for the day, it is yours, and no one can take it. You can leave to snorkel or have lunch and still have rights to those chairs when your finished. Most of this trip we laid on our towels just to avoid the aggravation. The towel hut opens at 8am. By 7am there are people leaving things on the chairs by the pools to claim them, and there is a line already to get the beach chairs. I actually waited for two hours between reserving the chair and waiting for the attendant to set it up. That was ridiculous, because we were going to try to eat at slappy cakes that morning and I knew there'd be a wait there. There has to be a better system when its crazy busy. Maybe the attendants could set up a certain amount of chairs before the crowd comes and just place a ticket on them when they are reserved? It's not that these guys weren't working, they were working hard, just a ridiculous amount of waiting, and I would have enjoyed the view and relaxed except we were trying to get to breakfast off site. That's my big complaint with Westin, hardly anything to ruin our trip, because it was outstanding, and we will be back. There are lockers near the bathrooms at relish, they are small but you can certainly use for cell phones or small things like that. I have never left anything of value on the beach, sometimes I'll leave my watch or phone in my beach bag, but constantly check it. It seems okay, but I wouldn't want to take the chance. Thank you for another beautiful vacation Westin, and for ordering the sunshine.
Great place with great waiters and waitresses, we always enjoyed this place and we come here every year. Our kids have always enjoyed this beautiful place and will continue this tradition in our near future until we eventually move to Maui. The staff here are just great in every way answering questions, knowledge and helpful for excursions and restaurants. Always something to do in Maui and some don’t even cost to do like hiking or walking to monuments.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 758 rooms in two 11-storey buildings
- 4 restaurants
- 1 bar
- 5 pools
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Room service
- Parking (fee)
- Supervised kids activities (fee)
- 2 double or 1 king bed (Total occ: 4)
- TV with pay-per-view
- Alarm clock
- Shower only
- Hair dryer
- In-room safe
- Coffee/tea maker
- High speed Internet
Resort Location Map
Westin Maui Resort and SpaMaui,United States
- Hotel Contacts
- Extra Info
2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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