Westin Maui Resort and Spa
- What's Included
This is our first time ever in Maui and we were not disappointed! The hotel has two towers, ocean tower with rooms directing facing the beach and the ocean, and beach tower which offers a partial view of the ocean. The lobby is super impressive, with nice pools, man-made mountains, water slides etc., and there are even a couple flamingos. The lobby also has a Starbucks, one smoothy machine, one restaurant next to the pool area, and random tourist stuff--definitely different from the other westins we have been to. While we were in line for check in, we were greeted by an "ambassador," and gave us a necklace made of shell. It's not fancy or anything, but really liked the gesture, and did wear it during my stay in Maui. We got upgraded from an ocean view standard room to a slightly larger "luxury" room." So I am pretty happy with my room. Being on the third floor and in the beach tower, our ocean view was a little blocked, i.e., couldn't see the sun. But we still had a good time on our porch taking in the view of the ocean and the pool area.Parking is included in the resort fee. Parking is limited, we always came back before 6:15 and found parking scarce. If parking spaces run out, you can always do valet, and they will end up parking the cars in the driveway.
This hotel is set along a gorgeous stretch of beach in Kaanapali - nice white sand, gentle waves, gorgeous sunsets. However, while the location is fantastic, the hotel itself isn't that great. The lobby is beautiful with very impressive waterfalls too. The issues we had are with the rooms and the pool. We are a family of 4 (2 teenagers) and the cramped rooms are only large enough for 2 double beds (not queens). This makes things extremely tight. Furthermore, the beds are brutally comfortable (in addition to being too small) and I woke up with a killer back ache every morning. The pools also look very nice, but it is very difficult to find item lounge chairs, and next to impossible to find them with any kind of shade. For a 4 or 4.5 Star hotel (and $400/night) it definitely didn't feel that way to us.
It was very busy during our visit and although the resort is beautiful we didn't think the overall service was quite up to the Westin standards. The pools need to be refreshed and the rooms were not very spacious. No bar service at the pool. Check in greeting was nothing exceptional despite being a SPG Gold member. The concierge services weren't great. We ended up booking our restaurants ourselves. I think maybe it was just too busy. We had stayed at the Hyatt just a few hotels down from the Westin on a previous visit and will probably stay there on our next visit.
Some people review this place badly for stupid reasons. Here is what you really want to know.This hotel is conveniently located on Kaanapali beach, right next to Whalers Village and a 5 minute drive to Front Street in Lahaina. PROS:-Gorgeous Property, Lots of pools (Pools are very cold - HEADS UP!)-Lobby is amazing (Flamingos, Waterfalls, Fish, etc)-Relish Restaurant is good for brunch-Friendly staff-Nice rooms (Some will need updating soon, though)-Room was cleaned everydayTIP: DO NOT buy the Deluxe ocean view rooms - those face the whalers village loading dock. Just the normal Ocean view is fantastic. The Pool chairs are taken early, so it is imperative you're up before 8 to get a chair. CONS:-Not enough elevators -Not enough Parking!! (Thankfully, if the lot is full Valet will take care of the car for you)-While Relish & Sea Dogs serve meals, there are not enough restaurants on the premises -Luckily, Whalers Village has a bunch of places to eat-The bed sheets and towels were dirty (I know, I know, a big hotel can't clean everything just right. But at the same time, it is the Westin and they should be able to clean the towels and bed proficiently)IN REVIEW: The Westin is a very big, beautiful property in the heart of Lahaina. If you want to relax by the pool or ocean, and have access to restaurants nearby, this is the place for you. If you want more of a quiet vacation, I'd recommend you stay in Wailea.
The Westin Maui is located on the most beautiful and accessible beach, with amazing snorkelling opportunities within walking distance. Also within a very short walk are several restaurants and a small shopping mall! Overall the hotel is great for people looking to have everything on their doorstep and in for a relaxing time. The hotel itself is rather large and at the time we visited they were fully booked, and thus the restaurant and pool areas were very busy throughout the five nights we stayed. One downside was people reserving loungers VERY early in the morning, we found ourselves having to get up around 7am to ensure we had a space by the adult pool. Despite that, when we were located by the pool, the amenities (food and cocktails!) were very good!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 758 rooms in two 11-storey buildings
- 4 restaurants
- 1 bar
- 5 pools
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Room service
- Parking (fee)
- Supervised kids activities (fee)
- 2 double or 1 king bed (Total occ: 4)
- TV with pay-per-view
- Alarm clock
- Shower only
- Hair dryer
- In-room safe
- Coffee/tea maker
- High speed Internet
Resort Location Map
Westin Maui Resort and SpaMaui,United States
- Hotel Contacts
- Extra Info
2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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