Westin Maui Resort and Spa
- What's Included
We spent 12 beautiful days/nights at the Westin at the end of Oct, beginning of Nov. 2016. GORGEOUS location on Ka'anipali Beach next to Whalers Village and within walking distance to Black Rock and multiple other hotel properties. The Westin's sister property, Sheraton Hotel at Black Rock is a far superior hotel IMHO. It has a fabulous location for snorkeling, the restaurants are "ok", the pool is awesome (with MUCH better chairs!), the beach is better, the luau is better than the Westin and the service is MUCH, MUCH better.A few things to keep in mind when visiting the Westin at Ka'anipali: DO NOT pay for valet parking. Self park your car and save the $24/day. The self-park lot fills up every night so your car will have to get valet parked anyway. Once the self-park lot fills, they will valet your car for free.Ask for extra towel cards at check-in. Towels are handed out on a towel card exchange. You hand the towel desk kid a card, you get a towel. 4 cards, 4 towels. Don't lose your towel cards.Save money and mix your own drinks in your room. You have a mini-fridge, use it. 2 drinks + tip poolside will run you $30. Do the math. We saved $100's on our trip with this little gem plus got a neat souvenir cup from the ABC store!Re: the pool. Westin staff, please clean the tile? It's pretty nasty looking. Also, at the towel desk/Activities Center, please remind the staff that when I'm starting my day & picking up towels, I'm on vacation. I don't want to hear about your staffing issues or how that guy isn't doing his job or that girl never helps out over there... Leave your complaining behind the scenes. Had to get my room key recoded 3 times. VERY frustrating when the front desk recoded the key without any problem the first 2 times, yet the 3rd time I somehow needed ID. After explaining that my ID was in the room (we were at the pool), I was told I needed to wait by my room for security to show up to open the door. Then I could get my ID to prove it was my room. I suggested to the desk associate that he ask me some personal identifying questions that were on my portfolio to prove my ID so he could recode my key without this other hassle. All I received was a blank stare. I ended up waiting 25 minutes by my door for security to finally show up. In all, nearly an hour of my day wasted because a clerk couldn't think critically or escalate a situation past the monitor 12 inches in front of his face. Astonishing.I don't want to write this review and make it sound as if the Westin is all bad, because it isn't. It is a pretty property. It's just outclassed by resorts that are nearby and that is why the Westin needs an update/upgrade desperately. The Hyatt just down the path is SPECTACTULAR. It has amazing restaurants, a great pool and it is a beautiful hotel. The Westin is just so dated. The pool chairs are falling apart, the pool tile is grungy and the entire interior of the property seems like it hasn't been touched by a decorator is years. Perhaps the Marriott merger will help?
We really enjoyed our stay with Westin Maui. The service was great and staff were friendly. We had our baby girl with us and they were super accomodating by bringing us a crib and even a fan to help with white noise to ease her to sleep. The location cant be beat considering whalers village is right beside you. Also, great work with the christmas decor in your lobby areas. The pool and water slide were super fun and shockingly fast to go down, a group of us adults were enjoying feeling like 12 year olds again. We would definitley go back in the future. Location and pool were the best features while the excellent staff really made the trip feel easy.
The hotel is in a great location and is very pretty along with outstanding pool. But, the service is horrendous. Even being a platinum SPG member seemed to mean nothing to the employees. Examples,1) The concierge is more focused on getting u to sign up for a vacation tour than helping answer what u need2) my wife got stung by a jellyfish on an excursion recommended by the concierge and she was in lots of pain. I informed the front desk who did zero follow up to see how they could help. Also, she was not up for the evening boat tour we booked through the concierge, so I asked them to call the tour company and plead for a refund. The manager said "we have to side with the sail company and suggest you go get a dr note". I said we spoke to an urgent care and they said they couldn't do anything and suggested we pee on the area. The concierge just says " well i know but at least then you would have a dr note". I then said "I ask you to call and ask for a refund and you suggest I take my sick wife out of bed for an hour, pay the dr bill, just so you can have a note when u understand the dr cannot help?". He said "sorry that is my suggestion ".There were several other instances but bottom line if you expect good service, especially SPG platinum, then pick a different hotel.
After staying at many hotels here on Maui rating the Westin Maui Resort and Spa is a hard one with the tripadvisor choices for rating. The hotel is not really poor but it is not average for Maui. We were offered an amazing rate on a room as part of a holiday event that was booked at the hotel, so I am unsure what a normal rate would be, but I would not pay a regular Kaanapali area rate. The resort is getting very run down, especially in the hallways to the rooms. The carpet is very dirty looking, lifting up everywhere and giant gaps, not really what you want to see on vacation. Our room was a little better, the carpet still wasn't great but wasn't as bad, the bed was pretty comfortable however the bedding was a little worn. I wouldn't rate the room high on the cleanliness scale either, while there weren't bugs of any sort the mirrors were not wiped clean and had something sprayed all over them. The outdoor pool area is what I expected, a bigger pool with many chairs that gets very busy. My daughter had no problem spending the day enjoying the pool and the beach (which is a very short walk from he pool). However the adult pool area was sub par compared to places like the Marriott in Wailea, it wasn't clean (there was trash floating in it) and very messy. I never saw an employee walking around picking up towels that had been left unclaimed for hours or straightening up the chairs. At both pools it was like moving heaven and earth to find an employee walking around to ask a question or order from. After searching for over 20 minutes we finally saw one across the pool area and asked her to come over when she had a chance since the app was down (to order food and drinks by the pool there is an app you can use) and was told she would be right over. She never came. Other than that the other employees were very friendly. Overall this is a very tired worn down resort in need of some updates, however the location is great and it is not dirty. I would say if you are getting an amazing deal and this is all you can afford it will be fine, but if you can afford more I would look elsewhere.
The service was quite good. The food was was good not outstanding. The lobby area was quite crowed and you needed to pass through to get to the beach. They need more staff at the desk. The room was disappointing, the was no chair to sit and relax. The deskchair was even uncomfortable to use for the laptop. The view was suppose to be ocean view, and it was parking lot view. I may go again, but, I would like to try some place less crowded.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 758 rooms in two 11-storey buildings
- 4 restaurants
- 1 bar
- 5 pools
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Room service
- Parking (fee)
- Supervised kids activities (fee)
- 2 double or 1 king bed (Total occ: 4)
- TV with pay-per-view
- Alarm clock
- Shower only
- Hair dryer
- In-room safe
- Coffee/tea maker
- High speed Internet
Resort Location Map
Westin Maui Resort and SpaMaui,United States
- Hotel Contacts
- Extra Info
2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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