Westin Maui Resort and Spa
- What's Included
We stayed at The Westin Maui Resort (2xAdults 2xTeens) in the SPG Members Tower block overlooking the pools on the top floor for 6days. My kids (2x14yrs) voted this hotel the best of all we stayed at - the Grand Hyatt Kauai came in second - to be fair only because we stayed there one night! All staff at the Westin were friendly and attentive. To to tell you the truth we were SO busy with so many Maui activities we didn't get to spend a lot of time at the hotel. Never ate at the restaurants only because we like to venture out. The kids liked the proximity to Leilani's, Whalers Village and BlackRock. Our kids were regulars at Leilani's having their 'own' daytime table - they love it there. The only issue with The Westin Resort during our stay was the carpark - it's WAY too small for the number of hotel patrons and the resort didn't even seem that busy. Every morning we'd come out at 6:30am only to discover our and almost every other car was parked in by one or 2 others - chaotic. The valet guys would resolve the situation but just allow 15minutes extra if you're going to be in a hurry for something. I believe a new carpark is going to be built soon.
We stayed there for 7days for a wedding and had a wonderful time, the staff was very helpful and friendly, room was spacious clean and view was very nice even if it was not of the ocean, Food was a little pricey but in Maui you will find that everwhere. In closing I would stay there again. Aloha
First off. The Good - Great view from oceanview room, great breakfast buffet and Staff at pool, restaurant and shops were great. Beautiful beach with easy access. Shops nearby. Restaurants nearby. Nice bricked walkway by beach. Pools were fantastic even had a few water slides and beautiful grounds. Exotic bird and Koi. Lahaina is not far. The not so good - Hallways are a little tired (wrinkly carpet). Not really any entertainment during the day. Only music you could hear is if you sat at the bar.( Could be a plus for families) Really only one restaurant. The annoying -The reception. We have been to many 4 and 5 *hotels around the world and never had the poor reception service of this one. Firstly a smile and calm tone doesn't disguise a bad attitude. We had a few problems when we were here with our room. How the reception staff handled the problems was disappointing and made a frustrating situation into a maddening one. For the first time I was seriously contemplating phoning my vacation rep and asking for a different hotel. Don't get me wrong I know problems occur but they handled them poorly. To be clear, we wanted a king be instead of the two double beds (that couldn't be pushed together). After about 5 minutes of them saying it was my problem for not booking directly with the hotel, my husband got loud and miraculously they could help us switch rooms the next day. Why couldn't she have just said she would work on it and get us a king room asap and give us a timeline. Also,we looked into a late checkout and when it was unavailable we asked how much to book another night in any room and the reception said they had not one room available. They were available on the hotel website when we checked later(about 4 different room categories). I didn't appreciate someone lying to my face( with a smile). I understand it wasn't going to be cheap but it was my choice if I wanted to pay for it or not.
My family and I stayed for 8 nights in a ocean deluxe room. We had a fantastic time! The view from our balcony was amazing. The resort staff was extremely friendly and attentive. The resort is within walking distance of dozens of shops and restaurants, and of course the beach is literally right out the back entrance. I was extremely impressed with the caliber of food at the restaurants on property, and the fact that there are a variety of dining options right next door (fine dining, beach dining and inexpensive food court dining) was a plus. My daughter especially enjoyed the pools w/slide and all of the activities throughout the day for families (lei making, bird presentation, fish feeding). This resort is definitely geared towards families and active adults that don't mind kids, noise, and a lot of activity at all times. If you are looking for something quiet and secluded, I would not recommend this hotel.
My wife and I stayed at the Westin Kaanapali from October 3-11, 2017 for our 25th wedding anniversary. Overall it was a fantastic experience. We had a deluxe ocean-facing room (#853) with amazing views. At first we were bummed we weren't on the top 2 floors, and thought it might be too far to the end. But after checking out the balcony view we couldn't complain. We were also happy to be near the south elevator which only operates from 7am to 10 pm. The room was clean, quiet, and updated and the bed was very comfortable. The hallway carpeting could use stretching or replacing but that's minor. The hotel staff were all very pleasant. Check-in was a breeze. The hotel has amazing pools with waterfalls & a waterslide. The staff does a great job every night making sure the pools and decks are thoroughly cleaned. Yes people tend to reserve the pool chairs all day but i imagine this happens at all resorts. We didn't notice lots of kids like others have mentioned. I'm sure there are a lot more in the peak seasons. Our vacation package included the daily breakfast buffet at Relish Burger. It was very good with lots of food choices and a great oceanside location. Lunch and dinner there were average. Downsides to this hotel are: limited self-parking, and the parking spaces they do have are way too narrow. The on-site dining & bar options are limited. Fortunately there are several fantastic options in walking distance. The additional $30/day resort charge is annoying - what is it for? - and the steep fees to rent a cabana for a day. The best thing about this hotel is its prime location on Kaanapali Beach. Lots of activities, dining, shopping all within walking distance.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 758 rooms in two 11-storey buildings
- 4 restaurants
- 1 bar
- 5 pools
- Pool bar
- Fitness centre
- Spa facilities (fee)
- Golf nearby (fee)
- Gift shops
- Beauty salon
- Tour desk
- Valet laundry (fee)
- Room service
- Parking (fee)
- Supervised kids activities (fee)
- 2 double or 1 king bed (Total occ: 4)
- TV with pay-per-view
- Alarm clock
- Shower only
- Hair dryer
- In-room safe
- Coffee/tea maker
- High speed Internet
Resort Location Map
Westin Maui Resort and SpaMaui,United States
- Hotel Contacts
- Extra Info
2365 Ka'anapali Parkway, Lahaina, Maui, HI 96761-1900
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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