Mayfair Hotel and Spa
- What's Included
After spending the past 7 days without air-conditioning because of hurricane Irma in Miami, my wife and I decided yesterday (Sunday) to have our family stay in a hotel so that my two little boys can spend the night in air-conditioning and start school on Monday refreshed. We found this "4 star???" hotel thru Expedia, the Mayfair Hotel in Coconut Grove. We went ahead and reserved it for two nights. We paid both nights in full up-front ($435). That evening our boys were very excited to sleep in an air-conditioned room. We arrived at the hotel, valet parked both of our cars and went in the lobby to check-in. The lobby had no air-conditioning and was very hot. After spending about 20 minutes in line we finally made it to the check-in counter. They reassured us that the rooms did have air-conditioning. After they checked my reservation they told us that they could not take us because we bought the rooms thru Expedia and not directly thru them! I obviously asked to speak to the manager. The manager told our family that they "had plenty of available rooms"; but they are refusing to accept Expedia reservations, even though it was fully paid for, because "they can sell the rooms at a much higher price" due to the demand that the hurricane caused! If we would pay the much higher price, they would give is the room. UNBELIEVABLE!!!!! The night manager (Sujai Largaespada) refused to put me in contact with the general manager (Jim Maury) and refused to give us his phone number. As soon as we left, we called Expedia. The Expedia representative was very surprised and shocked. Expedia tried calling the Mayfair hotel several times but the hotel was apparently avoiding their calls. Expedia promptly found us a replacement hotel for the night which was MUCH better than the Mayfair. We ended up at the Palmeiras Beach Club Hotel in Grove Isle. The attendant was super polite and very helpful. The Palmeiras Beach Club Hotel was clean and beautiful and the lobby was air-conditioned! We are very happy with the way Expedia fixed the problem and with the replacement hotel. The Mayfair Hotel is old, worn down and smells bad. In a way, everything happened for the best. We ended up in a MUCH nicer hotel, my family got to sleep in an air-conditioned room and my two little boys were able to go to school well rested. Thank you Expedia and the Palmeiras Beach Club Hotel!!!Beware of the Mayfair Hotel in Coconut Grove!
Came here because of power outage from Irma. Rooms are dirty. Service is terrible. Music blasting outside.Phones are not working. Refused refund because I booked on line. Still waiting for ice (2 hours). Can't wait to leave!
After reading some of the reviews, I was a little nervous to stay at this once well known gem in the Grove. Time has definitely taken its toll on the hotel and there are a few simple things it could to easily revamp (replace the cushions on the chaise lounges at the pool, replace the pool towels and replace the soaking tubs which are dirty and falling apart), but the hotel is full of charm, had a wonderful pool deck and bar, decent bathroom and beautiful architecture. If you're looking for perfection, stay at the Ritz, but if you're looking for the charm of the Grove with all its ambiance and quirkiness, then try the Mayfair.
I stayed in this hotel while visiting my Daughter at the University of Miami. The location was convenient and since I got it through Hotwire who advertised it as a 4star hotel I thought it might be perfect. Well, this was the WORST hotel experience I've had! First I was somewhat impressed by the set up as you walk in a large tropical open space. I got my room, went to take a shower and found a big handful of long black hair (not mine) stuck to the wall of the shower. Disgusting, right? So on my way out to Dinner I kindly ask the front desk staff (2 receptionists) if they could send someone to clean my bathroom as I showed them a photo of the hair. They said they would and over 2 hours later when I came back, the hair was still there. Went back down to the front desk, (frustrated by then) and was told that they would send someone. At that time of the night I didn't feel like waiting for housekeeping since I was not even sure they would show up. I instead ask to be moved to another room (once again very nicely). I got moved to a room that was 82 degrees, extremely damp and that smelled horribly of mold. It looks like the AC had not been turned on for quite a while... I called the front desk (not so nicest that point) and asked to be moved to a clean, cool, non moldy room. I got keys to a third room which was so damp and moldy that even the linen was impregnated with that horrible moldy smell. (I live in Florida year round and that moldy smell only happens if the air conditioning is not turned on at minimum 80 degrees)To make matters even worse I was awaken at 7am by a loud speaker asking us to evacuate the building while a fire alarm was going off... I checked out and when I asked to talked to a manager was told that no manager was on duty until Noon. In a hotel with that many rooms? No manager on duty?? Wow!! I've stayed in many much cheaper unpretentious hotels that were much cleaner and where the manager was ALWAYS on duty.
Our room was dirty and the linen was smelly. We moved rooms and it was the same problem and we were told "this is Miami". We stayed in other hotels in Miami and the quality was outstanding compared to this hotel. On our third and final day we planned to use the pool. We were told it was closed to guests as there was a private event on. We hadn't been forewarned. I spoke with the manager who agreed this was unacceptable and offered to discount our bill. When I checked out, he hadn't been loyal to his word, there was no discount. The hotel refused to serve us water and insisted that we buy water from their restaurant.A terrible experience on so many levels.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 179 Rooms
- Fitness centre (fee)
- Spa (fee)
- Salon (fee)
- Business centre
- Currency exchange
- Parking and valet (fee)
- Meeting facilities (fee)
- 24-hour front desk
- Safety deposit box (fee)
- 1 king bed
- seating area
- Japanese Soaker Tub
- coffee maker
- hair dryer
- alarm clock
- iron/ironing board
- mini-bar ($)
- Wi-Fi max
- max # of guests: 2
Resort Location Map
Mayfair Hotel and SpaMiami,United States
- Hotel Contacts
- Extra Info
3000 Florida Ave, Miami, FL 33133-5213
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.