Mayfair Hotel and Spa
- What's Included
Overall, the hotel was really spectacular and the staff was always friendly and attentive. From the moment we checked in to the minute we checked out, everyone was at their best. We had no complaints and would stay again.
I found the hotel to be well located- excellent access to all you need in the Grove. The staff was very polite and friendly. The room was very large, and clean. The hot tub on the balcony was not used. I would recommend a stay here- its a throw back to deco and grandeur with design elements that provide an interesting mix- particularly at night. Enjoy the rooftop bar and pool in the evenings.
Hotel very nice but had a few issues . It was a very nice place but the cost of things were a little outrageous . The hidden $150!hold on card was unexpected . Also if yuu fly in earlyYou should be accommodated to check in early .
One of the major attractions to the hotel was the jacuzzi on the balcony, which did not work. We had issues with the access door and it took over 30 minutes to get breakfast. A cockroach in the bedroom was quite unusual.
I stayed for 2 nights and on the second night at 10pm Jonathan called saying my cc didn't go through for additional deposit. I was already asleep so I said I would handle it at check out. He said no, that I had to pay at that moment. He didn't let me hang the call to contact the bank to solve the issue. He was very rude and disrespectful saying I didn't had money to stay at that hotel because I went to spa and spent $130. So that I had to pay at that moment in cash or with another cc. He started yelling at me when I said I didn't have cash. I hung up and called the bank to find out they blocked it because Jonathan tried to pass it through repeatedly. Someone came to my room and tried to open the door, didn't even knock. Luckily I had it locked from inside. Then I called Jonathan back to say the cc was unblocked and to make the payment but he left for the day without resolving the issue. Meanwhile security came to my room to kick me out. I asked security to pass the cc, they did and it was solved. I have never been treated this way, it was a horrible experience and all for ridiculous amount of money. Now that I have read the hotel reviews, its a shame Jonathan is still working there and what people has gone through because of his lack of education. Spa was excellent, staff too as well as restaurant. But anyone who has some self respect wouldn't stay there.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 179 Rooms
- Fitness centre (fee)
- Spa (fee)
- Salon (fee)
- Business centre
- Currency exchange
- Parking and valet (fee)
- Meeting facilities (fee)
- 24-hour front desk
- Safety deposit box (fee)
- 1 king bed
- seating area
- Japanese Soaker Tub
- coffee maker
- hair dryer
- alarm clock
- iron/ironing board
- mini-bar ($)
- Wi-Fi max
- max # of guests: 2
Resort Location Map
Mayfair Hotel and SpaMiami,United States
- Hotel Contacts
- Extra Info
3000 Florida Ave, Miami, FL 33133-5213
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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