Mayfair Hotel and Spa
- What's Included
My wife decided to give us a romantic weekend and when to the Mayfair, never been there. We check in and the first thing that I notice, the counter is chip on the formica. After that the clerk no eye contact, the ambiance dead. After we arrived to the room, not the best shape, furniture dent and scratch, ROOM was not clean correctly. Sliding door had finger marks from prior guest. A construction worker walking thru the hallway. Exterior that I could see from the hallway horrible, needs water pressure to clean the grime and dirt. For two weeks I have been calling the property and talk to somebody as a General Manager Mr Mauer, and no response. The day of check out a holly mess is disappointing that this property used to be a top notch and it is no more.
I had an extended stay at this hotel for business. The hotel has great facilities and staff that are always willing to help. The location is ideal and is situated in the centre of coconut grove. Some standout members of staff - Pedro, Alba & Aury!
Stayed for 4 nights the hotel is lifeless, not a friendly hotel,staff surly, No eye contact when entering or leaving the lobby area,no lounge to sit in if waiting for a taxi or in our case the heavy rain to cease.Restaurant prices expensive also the pool bar, not allowed to even take your own bottle of water to the area.The title of this report says it all,the bedroom floors are fully tiled but were filthy the room was never mopped down, we had to wash our feet before getting into bed or housekeeping would think WE were dirty!!The only bright spot was the towels were always fresh.Location is good for transport, plenty of restaurants & bars within walking distance, never felt threatened in the area to walk about.
I spent a day at the hotel for my birthday and was amazing. I visited the spa and they were very professionals and a quiet place. I felt relaxed just coming into the spa. I spent the rest of the day at the roof top pool and the service was great. The bartender was attentive and always helpful. They were able to set up a place for me and always able to anticipate if I needed anything even water.The stay was great, the valet parking Julio was a plus, he was able to bring my car quickly when I needed and was very nice and helpful
A difficult review to write. Good and bad but certainly dated and tired - the hotel and some of the staff. We did not get off to an auspicious start when we arrived early for check in but were told that our room would not be ready until 4pm (and then we still had to force the issue at 4pm). We were not offered an early check in and we were only able to get a pass to the pool bar area by actually asking...And while we are on the pool area I will say that this was the very best part of the hotel. The staff there were wonderful (especially Stella and Matt and Woscar). For the whole week of our holiday whichever of them were on duty could not have been nicer or more helpful with drinks, food, parasols (of which there were only THREE) and sunbeds. Nothing was too much trouble - even changing the TV channel so that we could watch soccer on the Sunday we were waiting to check in.The reception staff were helpful when we needed more pillows and our lavatory became blocked.Unfortunately the Spartico restaurant was closed and we had breakfast the first morning in the Havana. What a disaster. Dark, dingy and expensive. We could eat a "full English" at an outside restaurant for half the price and much better quality. In the hotel I was treated to the nastiest scrambled eggs and bacon I have experienced in a very long while. And the waiter was just plain creepy. We didn't eat there again.We had a King Deluxe Suite - it was dark and cold and full of heavy brown furniture. The balcony was small and dark and a haven for biting insects. The air conditioning was impossible to get above cold without turning it off completely. Room cleaning seemed to be hit and miss. One day we had to call down at 4 pm as our room had not been cleaned and they sent up a maid who didn't speak English and didn't know what we wanted her to do.The highlight was probably the fire alarm going off and the announcement to evacuate the building. Three members of staff were more interested in talking to each other than to deal with our query as to where the nearest exit, just passing it off as a false alarm. In the UK we treat these alerts more seriously - perhaps because we have had and still have our fair share of terrorist issues. My husband had to insist that we wished to leave the building and on being shown to the nearest exit - it had to have a barrier removed from the top of the stairs and the door downstairs was shut! Heaven help us all if that had been a real emergency.The only reason I give this 3* is because of the excellent pool staff.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 179 Rooms
- Fitness centre (fee)
- Spa (fee)
- Salon (fee)
- Business centre
- Currency exchange
- Parking and valet (fee)
- Meeting facilities (fee)
- 24-hour front desk
- Safety deposit box (fee)
- 1 king bed
- seating area
- Japanese Soaker Tub
- coffee maker
- hair dryer
- alarm clock
- iron/ironing board
- mini-bar ($)
- Wi-Fi max
- max # of guests: 2
Resort Location Map
Mayfair Hotel and SpaMiami,United States
- Hotel Contacts
- Extra Info
3000 Florida Ave, Miami, FL 33133-5213
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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