Newport Beachside Resort
- What's Included
Honestly, the fact that I took the time to download the TripAdvisor app and write this review speaks volumes. I never bother doing these things. However, I felt the need to share how accommodated I felt staying here. Our last day, Ben served us by the beach and it made us all want to stay on vacation even longer. He was friendly and went the extra mile taking care of us. We will definitely be returning.
Arrived early,our room was ready for us the sea view was amazing,the room itself was spacious, clean but in need of modernisation. The spa bath in the bathroom (a great selling point) was not working, and when reported we were told it would be fixed, and after 3 reports we gave up, they were clearly never going to fix it!
CLose to Miami this hotel was very full. There was aa wedding, a reunion, and Father's Day on this weekend. The pool was best early, the beach is available, but not wheelchair accessible. There was something wrong with the AC in the room. The room itself was very nice, and modern and we had a partial view of the ocean. The staff was great and so were the restaurants.
The only reason why I am giving this hotel 1 star is because our rooms were nice everything else was a mess. The parking is $20 daily (IT IS NOT FREE even though their site is misleading) and it's across the street. Valet parking is $25 daily. If you plan to order things such as extra shampoo or blankets make sure you call them twice because it takes about 2 calls to get them to bring it. I understand that they have a lot of guests, but it should not take 4 calls to reach someone on the phone. If you like to party then go ahead and book this hotel, however, if you are looking for a family hotel this is not it. At night, my little brother (clearly under age) was offered alcohol twice by drunk young adults. Most of the guests there are young and drunk most of the day. Checkout is at 11am and I had the cleaning staff knocking at my door every 10 minutes since 10 am. My family and I felt rushed since they kept knocking. I had to tell them to stop and that we had until 11am. Definitely, we will never stay at this hotel in the future. I rather pay more money for a better experience.
This resort is the most unprofessional establishment I ever had the displeasure of staying in. I will NEVER EVER COME BACK NOR WOULD I RECOMMEND THIS RESORT TO ANYONE. Locked me out of my room for five hours due to a third party website error with my reservation. Had my Mother whom is diabetic without her medication sitting in the lobby soaking wet for 5 hours. They would not hour our intial reservation even after the third party called and asked them to. I had to make a new reservation and play twice has much because of their incorporation. We were completely embarrassed and degrated by the hotel staff. The Front End Manager Giovanni and Darron displayed the most appalling detestable service I have ever witness in any resort I've stayed in. I would not want them to represent my establishment extremely unprofessional .
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 345 rooms in a 12 storey tower
- oceanfront pool
- children's pool
- 4 bars including night club
- gourmet deli/food shop
- gift shop
- beauty salon
- fishing from resort's pier
- kids' outdoor beach playground
- official diving resort
- Air conditioned with 2 double or 1 king bed
- phone with voicemail
- in-room safe
- wet bar
- iron and ironing board
- full bathroom with jacuzzi tub
For the Kids - Scheduled children's activities, Children's pool and Games room.
Resort Location Map
Newport Beachside ResortMiami,United States
- Hotel Contacts
- Extra Info
16701 Collins Avenue, Sunny Isles Beach, FL 33160-4201
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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