Newport Beachside Resort
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The hotel is very old. Rooms were TINY!!!!! We planned to stay here for 4 days but only stayed 1 because the AC was broken, we were woken up at like 3am from cars honking their horns on Collins Ave. The beach is about a block from the hotel but that was the ONLY good thing about this place....SAVE YOUR TIME, IT'S NOT WORTH IT!!!!!!
Placed here by a client. Would NEVER stay here by choice.PROS:Nice beach. THAT IS ALL.CONS:Where do I begin?Lobby is beautiful. Sadly, that gets your hopes up that the place is nice. When you get to the elevator, the truth begins to set in. Too bad you can't sleep/stay in the lobby. The rest is pretty bad.Rooms are dated circa 1975.Worn, worn, worn out. Clearly, not much money is being put into the rooms.Dirty...no attention to detailCarpeting worn, faded, frayingCabinets chippedMildew in tubWater took FOREVER to get hotUncomfortable bedsThe kind of pillows you're afraid to put your head onFree wifi that is worthless - I couldn't even get online half the timeDrapes don't go all the way to the wall so you get light RIGHT ON YOUR FACE when trying to sleepI could go on and on and on about how awful the rooms are but I won'tSuffice it to say, this place caters to LARGE families looking for a cheap place to stay by cramming an entire family into one tiny room with a pullout couch. They also seem to get LOTS of parties that go on until all hours. Lots of road noise as well as room to room.When you see that a hotel is ranked #6 of 9 hotels that are ranked that should tell you something. Spend the extra money; stay somewhere else. Anywhere else is probably better than this joint. Take my advice: STAY AWAY
This hotel is a scam!! They call their regular room a 1br suite and I show up and there's only one bed for 5 of us So they say there's a pull out couch .. u could literally feel the metal coming out of the mattress ... kids couldn't sleep all night till I places 2 covers under the mattress... when I said this isn't a suite they quoted me the definition of a suite that there's a small separation apparently they have this question asked frequently since they have the definition so handy! They AGREED THAT THE PICS ON THEIR WEBSITE/ GROUPON ARE NOT ACCURATE! promised us upgrade following day and then even though they had the room refused to give it to us. Only a downgrade to standard room with 2 beds ... was scared to even see it! Room was filthy and outdated especially the windows ... and I got the "renovated" room Shower made a squeaky noise whenever it was on ... staff seemed like they were used to arguing w people very rude and didn't care that I was stuck w 3 kids and no where to put them. Friends also had a bad experience and needed to move ... pool area u need cards to get old ugly towels whole system is so dumb ...this hotel is a bait and switch don't believe the pics!
When we are in Florida we love staying at this hotel, family friendly, rooms are clean, loby is nice and staff is helpful if you need anything. The pool is fantastic and towels are giving to you. This hotel is right on the beach
Good customer service thanks to a manager name Arnell, we had a problem at check in but got up the next morning and she came to our rescue. She made our stay very enjoyable and comfortable. She was patient and assited us with all our needs. I was upset and was not going to stay here but thanks to Arnell it is no doubt I would return. Overall my stay here was great. Would truely recommend for you to stay here. Arnell you are the best. Thanks again for your hard work and dedication to your job.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 345 rooms in a 12 storey tower
- oceanfront pool
- children's pool
- 4 bars including night club
- gourmet deli/food shop
- gift shop
- beauty salon
- fishing from resort's pier
- kids' outdoor beach playground
- official diving resort
- Air conditioned with 2 double or 1 king bed
- phone with voicemail
- in-room safe
- wet bar
- iron and ironing board
- full bathroom with jacuzzi tub
For the Kids - Scheduled children's activities, Children's pool and Games room.
Resort Location Map
Newport Beachside ResortMiami,United States
- Hotel Contacts
- Extra Info
16701 Collins Avenue, Sunny Isles Beach, FL 33160-4201
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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