Riu Florida Beach
- What's Included
OverviewThe stunning hotel Riu Florida Beach has an ideal beachfront location in the heart of South Miami Beach's world famous nightlife.
The location of the hotel is good, right at the beach. And the Wifi is good. That is all the positive I can say about this hotel. Well, the pool is OK too. But for the rest my 2 stays at this hotel were a very poor experience. Hotel staff speaks poorly English, when they had to search on my last name (a simple 6 letter name that we spelled) they were not able to figure out what we were saying. And no, we don't have a lousy foreign accent.We spent in total 3 nights during a 2.5 weeks holiday in the hotel for 300 dollars per night. For that amount of money you expect some services. You have to pay 2 dollars per night for using the safe. When we checked out on the last day, our flight was in the evening so we asked if our luggage could be kept in the hotel. It was possible for 1 dollar per piece of luggage. I've traveled all around the world and stayed in cheap and expensive hotels, I never had to pay for such a service. We asked to speak to the manager and they phoned him. He was busy on another floor so we had to wait, and wait and wait. After about 10 minutes we asked if the manager would come and suddenly they just walked to his office on the ground floor and he was too busy on the phone. Clearly he did not want to listen to our complaint.These guys need to learn something about hospitality.The beds are also small. My wife and I could not sleep in the same bed, so I slept with my kid in a separate bed.On our first arrival we got at the hotel quite early (our flight arrived early in Miami). We asked if there might already be a room available and yes we understand that this is possibly not the case. No problem with that, but they told us that the room would be ready in 2 hours, so we dropped our luggage of and went sightseeing and came back 2 hours later. No room available, our room was still occupied by the previous guests. How can your tell us that our room will be ready in two hours when it is still occupied?So we waited for half an hour and we were offered a room on the 4th floor with a poor view, while we paid for an expensive room at the 10th floor with a nice view. So we rejected and waited much longer before we got the room we paid for.
Positive: free WiFi is excellentNegative:1. For 300 euro a night, you have to pay extra for the in room safe. 2. Staying three nights, we had to pay one dollar per items to have our luggage stored on the last day3. Checking in: granted, we were very early due to the cruise we took. Told us to come back in one or two hours, room would be ready (travelling with a small child). Went back after that period and were told room would not be available, nor could they dat when, since there were people still in our appointed room. Told them is no good to make promises, espacially for parents with childres. In the end after three and a half hour waiting, could enter te room. 4. Rooms are very very noisy, seems like other people are in your room5. Manager would not come down to talk to us when I wanted to comptabiliteit directy to him, instead of per internet. I suppose for this kind of money, a lot of hotels will offer better value
We stayed in a family room for 1 night in February before going to a Cruise. The staff were kind and the room was good. Only odd thing was the basin in the room instead of in rest room. The breakfast is expensive (as in many hotels in the US) so we took our breakfast in one of the cafee's/shop in the neighbourhood.
It was very European and modern, and I was very excited to stay there. But then I saw the tiny rooms with the tiny beds and we could not stay (husband and 2 teenagers). So we left a few days early. They said while checking out that we would get our $$ back, but now we are having to dispute the charges. The hotel is saying we never checked out, which is completely untrue. Otherwise the location is great- on the boardwalk with a beautiful stretch of beach, and a quick uber to south beach and the airport.
we spent one night for our anniversary trips. Perfect ocean view from our room and balcony. the breakfast was really good and tasty. i enjoyed breakfast in the patio with beautiful view. i really loved the place right on the beach..room was ok . wifi was best. i will rate it 4 out of 5.......
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 287 Rooms
- 2 Pools, including kids pool
- Spa (fee)
- 3 Restaurants
- 1 Bar
- Private Beach Club (fee)
- Meeting Rooms Available
- Wireless Internet Free: 1 hour
- Gift Shop
- Laundry service
- 2 Double Beds
- Air Conditioned
- Ceiling Fan
- Hair Dryer
- Satellite TV
- Direct dial telephone
- Iron & Ironing board
- Safety Deposit Box (fee)
- Radio alarm clock
- Amenity Kit
- Bathroom equipped with bathtub and shower
- Maximum Occupancy 4, Maximum 2 Children
Resort Location Map
Riu Florida BeachMiami,United States
- Hotel Contacts
- Extra Info
3101 Collins Ave, Miami Beach, FL 33140-4108
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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