The New Casablanca On The Ocean
- What's Included
Arrived 1130pm to no info about the hotel just handed a key and tmhad £200 hold fee taken which we knew nothing about on booking. Broken glass in the lift and smoke detectors hanging from the ceilings. Our room, no welcome package, stained damp ceiling rusty fridge and cooker with broken rings. Dirty bath, dirt under the cooker and brown stuff on a mug-god knows what. On getting into bed the sheets stuck to us they were that damp so we complained and were moved to a room which was better but still musty smell and damp stained ceiling out if exhaustion we settled and decided to take it up with our tour operator. Next morning we were refused breakfast even tho it was included in iur package. One out of 3 lifts broken which led to queues. We ordered 2 of the same drinks which were priced differently when questioned barely a response. On last day we requested tea and bagel for breakfast but were brought coffee and toast on getting up to leave the waiter had the cheek to ask for a tip! Only bonus is the beach right on back door step however casablancas the only hotel that dont provide sun loungers for the beach so be prepared to hire one for 19 dollars or stick with a towel. Seriously dont bother wasting your money by staying here, it ruined our holiday.
After reading reviews I was a little dubious about our arrival here, we had completed a trip to New York and Las Vegas and ended it in Miami, so a beach break was needed! Upon arrival we were greeted by reception staff who were efficiant and helful. We were given our room number and headed in the lift. Our room was great, the bathroom a little dated by served its purpose, two large beds and the kitchen area was great - we used the hob to cook lunch and the fridge was great for storing drinks and milk for breakfast! The pool area was great and the beach was fantastic. We used the bar in the hotel for a few drinks - a resource that people didn't seem to use which was a shame! The area was very central, we caught the bus to south beach and spent the afternoon there. There are small restaurants and shops within walking distance, all in all a great hotel for a few days relax!
Having to go to a family wedding in North Beach Miami Florida, I was surprised to find out how expensive the hotel was where the wedding reception was going to be held as well as a majority of the out of town wedding guests., With that, I took to the internet to locate a more reasonably priced hotel. That hotel turned out to be the New Casablanca Hotel on the Ocean Hotel because the price was right and it was only 4 blocks away from where the wedding was going to be held.Some of the positive remarks: 1) The room as well as the daily valet charges were much less expensive than the hotel where the wedding was being held. 2) We also had a full kitchen in our room as well as a table with 4 chairs in it. 3)We were able to check in much earlier than the advertised check in time. Some negative remarks: 1) A majority of the staff that I tried to interact with only spoke Spanish and didn't speak any english. 2) There wasn't any curtains or carpet in the bed room. 3) The furnishings (dresser, table and chairs) are very cheap and flimsy.
I wouldn't say that this was the worse place ever bit improvements are needed. On arrival the reception staff weren't the most inviting this changed over the time we stayed but would have been nice to be greeted with a smile. The first room we were given we were unable to get into also the door looked like it had been kicked in. I went down to reception and explained that i wasn't happy to stay in a room where the door does not close properly. I was told they had nomore rooms so what did i want them to do about it. Luckily another staff member sorted us out and we got our room changed. Pros The view was amazing city and sea view.The room was a good size Hotel had its own beach accessPool area was cleanWas opposite a 7 eleven which was convenient Bus stops are close Cons Housekeeping is poor Housekeeping do not speak any english so if you want something you might as well forget it The beds are not changed for the whole stay They dont clean the rooms properlyOnly two hobs on the cooker were working.Overall this could be an amazing hotel it just needs a bit of an update and some new staff i.e housekeeping and the handy men.
I arrived at this hotel and the room was totally different from the pics on the internet. The bathroom was dirty. Dirty towels, blood on curtains. Everything was just a diaster. I complained to the front desk and nothing was done. The hotel and rooms are really outdated. I would not recommend anyone to book a room at this hotel. Not worth the money and not worth being charged a resort fee.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 130 rooms
- Fitness facilities
- Gift shops
- Laundry (fee)
- The Playa Toledo Restaurant
- Bogey's Bar
- Continental Breakfast for two persons per/room included
- Business centre
- Wireless internet
- Tour desk
- Parking (fee)
- 2 double beds
- Fully-equipped kitchenette
- Full bathroom
- Hair dryer
- Radio/alarm clock
- Internet (fee)
- In-room safe (fee)
- Maximum occupancy 4 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The New Casablanca On The OceanMiami,United States
- Hotel Contacts
- Extra Info
6345 Collins Avenue, Miami Beach, FL 33141-4614
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.