The New Casablanca On The Ocean
- What's Included
Checked in this morning and disclosed that I am a Trip Advisor contributor. Went from city view to Ocean view! Excellent front desk service. I mistakingly thought our closet light was out. Within 5 minutes a hotel engineer was at my door to fix the problem. View is wonderful, room is older, but clean. Freshly painted. Three blocks from shops, across the street from tbye beach. We are here before our cruise, we look forward to staying here after our cruise also.
This has to be the dirtiest most disgusting hotel in Miami. I honestly wouldn't put my dog in here,this hotel was booked for three nights through a third party on behalf of our holiday company,we arrived at the hotel at about 21.30 my wife and I and our two friends were each given keys for our rooms,after getting into the lift which felt very unsafe due to the doors not fully closing and being very rickety we eventually got to our rooms,as my wife and I were looking around the room in disgust we received a call from our friends who were also looking in disbelief at their room, we contacted our holiday company rep and explained that the hotel was not acceptable due to the filthy state of the bathroom,the stains on the bed covers,the mould and rust on the fridge freezer,the broken kitchen drawers,the dodgy looking cooker rings,and told them that we are moving to a another hotel and that this one needs removing from their list of recommended hotels and that they personally should go and view it. So after a search on line we managed to book another hotel and just left this dump.
This have been the worst hotel I've ever visited.. the day we arrived we were not greeted by any staff no one attempted to help or even ask if we needed help with our bags. We arrived at 1055am and was told our room was being cleaned. We waited patiently only to be put in a room after 5hrs the room was disgusting blinds broken, phone didn't work, chairs were broken. We went to talk to management which stated you wanted a room so we gave you one.. they switched us to another room which was a little better than what we originally had, but the three days we was here we never had house keeping clean our room bring us tissue, towels or wash clothes, we had to call everyday. The only good thing about this place was Masimo and Franco the two young guys that works in the cafe. This place have horrible Management further more it's far from a upgrade. I've never been so disgusted I rather had stayed in a Motel 8.
We spent 4 nights in Miami. This was pretty much what I expected after reading reviews. It was a great price. It was clean. our room was quite large and had a fridge, small kitchen, and a nice closet. Really the only complaint I have is the fact that we were give only one key to our room and one key for the gate to the ocean. There were 3 of us and it was rather inconvenient to share one key. (I did ask for a second key but the receptionist looked at me like I was crazy until I finally decided I really didn't need one) Overall great for the price
Was booked and paid for a week in advance through an agent otherwise would never had stayed. Was given 4 rooms until we decided to stay. They were all dirty and hadn't been cleaned properly. In three rooms sheets didn't fit. Too many things wrong to mention. We found staff ok. One lift wasn't working and other two just could not cope with traffic especially when housekeeping were using them. Nothing much in the area, either a drive or long walk or the free Miami shuttle which was excellent. Do your homework because the very nice hotels down in south beach aren't much more money especially when you have to pay $25 a day parking and $10 day for Internet. Pool ok and beach nice but that's it folks. It needs a major refurb and updating but somehow it is extremely busy with a very small reception so it can take an easy hour to check in or out. YOU HAVE BEEN WARNED.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 130 rooms
- Fitness facilities
- Gift shops
- Laundry (fee)
- The Playa Toledo Restaurant
- Bogey's Bar
- Continental Breakfast for two persons per/room included
- Business centre
- Wireless internet
- Tour desk
- Parking (fee)
- 2 double beds
- Fully-equipped kitchenette
- Full bathroom
- Hair dryer
- Radio/alarm clock
- Internet (fee)
- In-room safe (fee)
- Maximum occupancy 4 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The New Casablanca On The OceanMiami,United States
- Hotel Contacts
- Extra Info
6345 Collins Avenue, Miami Beach, FL 33141-4614
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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