The New Casablanca On The Ocean
- What's Included
Stayed at the hotel after arriving in Miami before driving to Orlando. Arrived late and asked to pay resort fee. Also valet parking is not a choice if you arrive by car. My booking included the resort fee and breakfast. The following morning told i had to pay for breakfast again. Didnt want to give them anymore business so spent quite a lot at the convenience store opposite. The whole hotel has a funny smell. Like a damp smell. The lifts are poorly signposted inside. The pool looked ok but didnt have time to use. The sea view was stunning. Found the area had a lot of social deprivation. The TV cable box didnt have a remote so stuck on 1 channel. Found Miami a disappointment and will avoid based on staying in 2 seperate hotels.
The hotel looked lovely from the outside,when we got inside the staff were not very helpful.You couldn't book in until 4pm ,we arrived at 1pm,they said we could leave our luggage in a room,they couldn't find the porter for 10mins?We went to have a look around ,have a walk to the beach,when it started raining and a thunderstorm came.We had our 70 yr old mum with us and we were getting soaked and we couldn't get back in because we had no key so my son had to jump the gate to let us in,The security guard came storming over shouting at him for doing so,in front of everyone.That was the start to our holiday here,the security guard spent the next day following my 14 and 17 year old around shouting at them on every opportunity,I'd had enough and confronted him and reported him,the kids couldn't have inflatables in the pool,couldn't go near the rope,no music,no diving,no food or drink near the pool,one lady was told off for having her baby in an inflatable ring?It was constant rules.The staff in the restaurant were lovely but only 2 people on ,they were rushed off their feet.The staff need training in customer service and how to speak to customers politely.Only 2 lifts work so you were waiting ages for a lift.Would never return to this hotel.spolit the last few days of our holiday.
This place has horrible horrible customer service everyone that works at the front desk and staff needs training in customer service period! I check in on 8/17 and was told by Rafael that there would be a deposit of $150.00 and in the mist of him speaking with me the previously guest interrupted me cause she wasn't able to check in to her room because the owner didn't provide her with a key to one of the private units she paid for a room with no access to it. I inform that guess that I'm checkin and speaking with him and that was rude. So he wasn't paying attention and charge my card for $15.00. Still waiting for them remove the $15.00 pending charge which will take 7 days I was told by Amber on 8/26. Rafael then notice that he only charge $15.00 and asked if he could run my card for $135.00. He place the keys (no keycards but a actual key) on the desk and not my hand. I ask him if there was any information that I needed with my stay like most places offer to there guess when checking in the hotel like the restaurant,wifi assess beach/ pool information to welcome the guess to a pleasant stay. On my way to my room The deadbolt makes it hard to open the door! This hotel is extremely extremely NASTY the carpet in room 915 this first room that I was originally I check into which was incorrect because the room that I reserved was suppose to be with tile it was with carpet in which it had stains on the floor as if a pet has pee in the carpet!! Further more the hotel sheets where so WORN OUT that if you pull on the sheets hard enough that they would split. The water in the shower ran COLD!!! I tried calling down to the front desk the phone didn't work. At this point I thought that I was on the TV show What Would You Do or even Punk'd. I immediately contact my travel agent to let her no that this wasn't acceptable and everything was completely horrible!!!! She called down on my behalf to have my room change and the hotel was completely book for the night. The following day my agent called and told me that a new room had became available and for me to come down stairs. I explain to the man that was working at the front desk on the 8/18 and inform him the my travel agent has called on my behalf and that this room didn't meet my standards and that I need to change rooms Immediately! He in return tells me that no one has called on my behalf and he didn't receive of talk to anyone he asked his co worker if anyone spoke with some one and my room 915 and tells his coworkers " she wants to change rooms because he room doesn't meet her standards whatever that means there's no hot water or whatever" and that I can take the key to room 614 to see if this room meets "my standards" he tried to call the security guard to take me to the room be he wasn't available. So he gave me the key to check the room out once we got to the room the door was already open guess from house keeping this room was much nicer better sheets better comfort on the mattress hot water. After we move our things to the new room water outside of the hotel and notice the free trolley in which that would've been something to mention once we first arrived at the front desk once checked in. We walk the beach and notice the were NO beach chairs nor umbrellas in which is something you would expect to come along with the resort fees besides dirty stain, faded beach towels and pool towels when we came. After we came from the beach to the room the power was off I called down stairs twice the line was busy. Too let them know the power was out the young lady response was that she was busy !?! I explain that the power was out in the room and she stated that someone was on they way up when the maintenance guy came up he had a attitude because we didn't notice the fuse box behind the door which wasn't my job to notice it. We left out for the evening for dinner and came back a black shadow ran by my foot I thought it was a rat but it was actually a dog! I never been more eager to leave and go back home!!! This hotel will make a Econo Lodge or Motel 6( never stayed at either) look like the RITZ CARLTON!!! Stand Clear Please you've been warned!!!!
Nice place. No Jacuzzi. Kitchenette was nice but the furniture appeared to be old. There's no phones in the room so you have to walk down stairs when you need something. That's a little inconvenient especially when you want to ask a question.
We booked this hotel through Virgin (and will be speaking with them directly). Lobby was lovely, however the rest of the hotel is very tired and outdated.Reception is always busy as there is no concierge. Two of the receptionists were extremely helpful - the rest were not.Lifts are very slow and one was completely out of order the 4 days we were there.There are not enough sunbeds around the pool - pool is very nice.Its the only bit of the beach where the hotel doesnt provide sunbeds/umbrellas on the beach - every other hotel has there own equipment to provide - and it really shows/stands out.Valet parking is a nightmare - they do warn you it can take up to 30 mins to get your car - but it helps if there is a valet to start with.The hotels rooms were clean and roomy. Bathroom needs updating, renovating. All room doors need updating and the carpet in the corridor was always un-vacummed.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 130 rooms
- Fitness facilities
- Gift shops
- Laundry (fee)
- The Playa Toledo Restaurant
- Bogey's Bar
- Continental Breakfast for two persons per/room included
- Business centre
- Wireless internet
- Tour desk
- Parking (fee)
- 2 double beds
- Fully-equipped kitchenette
- Full bathroom
- Hair dryer
- Radio/alarm clock
- Internet (fee)
- In-room safe (fee)
- Maximum occupancy 4 persons
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
The New Casablanca On The OceanMiami,United States
- Hotel Contacts
- Extra Info
6345 Collins Avenue, Miami Beach, FL 33141-4614
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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