Turnberry Isle Resort
- What's Included
This report is over two visits, the first being in October the second being in December, I left this first report till I went back hoping to meet the management to discuss our problem In October we were with the family and stayed in the Jasmine tower, the room, the staff were excellent, down poolside there was plenty room ,kids had plenty to do everything was great , flumes and lazy river for the kids just brilliant, everything was going so well until 2 hours from going home. After breakfast my wife went back to the room to change into swimwear for a couple of hours before our flight, I was already at the pool with the kids, my wife took off her jewellery and left it on top of the dresser until she put on her sun cream , then forgetting to put it back on or put it in the safe she left the room, on the way out she asked the maid for extra towels to be put into our room and also my sons room a few rooms along the corridor. The towels were put into our sons room but not into ours. Thirty minutes after she came to the pool, I went up to the room had a shower then packed our luggage for going home, my wife followed me up an hour after that After she showered she went to put on her jewellery and found that it was missing, we called security, spoke briefly to them giving description and photographs, but had to leave in a hurry for our flight. Emailing between hotel security plus phone calls after we came home they said they could see no one entering our room on cctv and that behind the door there is an inn keepers statement clearing them of any liability ( I actually challenge anyone, have you read it?) Contacting my own insurance I was then told to contact Aventura police for an incident number which I did, as the theft was a substantial amount they asked me if we would be returning to the area in the near future, telling them we were returning in December they wanted to meet for a statement to continue in their investigation.our insurance then covered the lossReturning in December we found a totally different hotel, it was so busy, we were in the jasmine tower again although a different floor. The hotel room and staff again were great, we then contacted front desk and asked them to contact Aventura police, they contacted their security who immediately contacted me this was the same person we had been dealing with through email. He understood that we had to contact police, which we did, and that finished their end of the investigation Turnberry security said he wanted to meet with us and discuss our problem, our problem was that someone entered our room without forced entry.After 3 days at Turnberry we are still waiting on a meeting with management not to ask payment but to put a point across that they have an inside problem our room was locked when we left and there was no forced entry when the jewellery was stolen The hotel grounds golf course all round is beautiful, so why can the management not keep up their side and speak to us face to face. Yes they have made contact after I pointed this out on a survey, now they want to call me, a simple meeting over a cup of coffee would have meant so much more, this is why I have wrote the two together So if you stay at Turnberry make sure and keep everything locked away, leave nothing to chance, and please read the notice behind the door, I promise it will surprise youOn the second visit as I said the hotel was very busy, and the pool area was crazy trying to get a sun lounger was virtually impossible if you were a late riser in the morning, but there seems to be some people that can keep beds with a book for the whole day although there is a notice saying that if your gone for an hour your sun lounger will be cleared and given to someone else. This certainly was not happening beds are free but the lady next to us said her husband had paid for the bed for the whole day and she only was there for an hour makes you wonder what's going on when other people can't get a lounger!!!!
The property is magnificent! The staff very friendly! The rest is surely not worth the price or the rating. The difference between a top rating and a good one is the little things. Going the extra mile to serve a guest. In this case the extra mile turned to miles. I would go back, but with much much much lower expectations. Whether it is in the food, cleanliness, overall maintenance. or aging furniture they all disappointed. Upon brining some of these up to the staff they all brushed them off. Bad food was not adjusted on the bill, poor services was told that they are very busy, and poor maintenance was not addressed.
A beautiful hotel. An excellent overall experience. Rooms are very spacey and the lobby and pool areas fantastic. Customer service is second to none. Location is great too. Magic ambience. I would totally return here.
Spent 2 weeks at this lovely resort. Compton who assisted us with our luggage and took us to our lovely suite is a huge asset to the Turnberry, always smiling and helpful. Grounds and Pool are beautiful, perfect for walking and sunbathing. All staff very friendly and helpful. We had a wonderful stay.
Visited the Turnberry Isle hotel and had a great stay. It's a very large resort complex outside of South Beach Miami. Which makes it really convenient. It's a slice of serenity and relaxation. The adult pool didn't really stay an adult pool but still it was nice. The staff is extremely friendly and attentive and overall had a wonderful stay and would visit again if I am in Miami.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 392 rooms and suites
- 4 restaurants including Steakhouse, BBQ/grill
- 3 bars
- Fitness centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Internet station (fee)
- Car rental desk
- Parking (fee)
- Laundry services
- Golf course on site
- Tennis court nearby
- 3-mile scenic jogging path
- 2 double beds or 1 king-size bed
- Resort view
- Full bathroom, separate shower
- Flat screen TV
- Coffee maker
- Clock radio
- Hair dryer
- Make up mirror
- In room safe
- High speed Internet
- Bathrobe and slippers for use during stay
- Nightly turndown service
- Refreshment centre
- Maximum occupancy: 4
Resort Location Map
Turnberry Isle ResortMiami,United States
- Hotel Contacts
- Extra Info
19999 W Country Club Dr, Aventura, FL 33180-2401
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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