Turnberry Isle Resort
- What's Included
We're rerouted here as Irma left the Ritz Carlton Biscayne Key on generator power.Great choice!All staff was extremely accommodating, friendly, knowledgeable, helpful, kind and left us not wanting to leave!Randy our shuttle driver researching where to send us for dinner on his time was going above and beyond his call.of duty! THANK YOU Jean at the adult pool bar, Simply Superb ...creates a cocktail like it was a work of art spot on!. His infectious smile kept us coming back daily! THANK YOU Kristen, Paula, Dee also working at the pool bar...friendly, personable, helpful and sweet! THANK YOUKamal The Manager on duty during our stay....Over The Top! From your smooth check in skills, to picking out a fabulous suite for us, the bottle of champagne in our room when you learned we had become engaged, the list goes on & on...Top Notch Class!YOU & YOUR STAFF...THANK YOUSo many little things your staff did to make a tragic power outage bearable...from manager of housekeeping apologizing personally for not being able to perform to standard due to lack of power, to the manager of Corsair giving free coffee to guests be side they could not make coffee in their rooms, to the bellman who offered cocoa butter for my blister and the highly polished concierge offering me a bandaid !Your all have shown true team work, excellent customer service and gave exceeded our expectations.Each of you will remain in our memories as Tim.& I look back on this momentous vacation where we became engaged.THANK YOU ALL
While the hotel was very upfront about the $250 "Pet Charge" for our two six pound dogs, you would think a company part of the Marriott System would have a little compassion during a massive Miami power outage that required us to stay here. Especially after paying $37 to valet our car, a $27 "resort fee", and spending $230 in their steak house for dinner. E-mail to customer care/billing went un responded to.
We came to Turnberry as relief from Hurricane Irma because our home lost power. We have stayed here before and this time was horrible. They claim the building we were in was renovated in 2015. It's exactly the same except for carpeting and the bed frame. Then the hotel lost power. Rather than try to make their guests comfortable, the front desk, especially Brittany, were rude. They didn't even have coffee or water set out for the guests and were still charging for breakfast despite having no power. Rude!
I've been to Turnberry many times and frequent it for business and with my family. The property is currently undergoing renovations, which in itself is not a bad thing.The staff and service were great, with 2 exceptions that I find mildly annoying...1) I had a breakfast package included for 2, and was with my wife and 6 year old. I was charged an extra 15.$ each day for my daughter to eat a pancake and a small croissant ...honestly not necessary when 2 adults have paid for buffet...2) corsair restaurant is closed for dinner so there is only high end bourbon steak for dinner...and room service in the evening is also no longer available which is a huge inconvenience when you have a child. I really wish I would have been told this when I checked in.Otherwise the property is great and staff are helpful and do a wonderful job.
Turnberry Isle Resort is a well-organized, self-contained resort with all the amenities most travelers want. The decor is elegant, although it really needs a little bit of a face lift. The rooms are spacious and well-appointed. The bathrooms are equally well-appointed. There are two golf courses, which, typical for any resort that appeals to snowbirds, are renovated during the summer months. However, the courses are well laid out, appropriately challenging and well-groomed. The central pool is spacious and comfortable. The staff is friendly and gracious. The food is very good, but dinner choices in the evening on property are limited. The resort has two restaurants. The main one for dinner is the Bourbon Steak House, which is mostly all beef. Patrons wanting healthier food choices or a wider menu have to go off property. In contrast to the rest of the resort, the service here is arrogant and slow. The restaurant staff must think that they should appeal with snobbery. There are a few additional and less expensive choices in the spacious bar area, but the cheerful staff there cannot overcome the attitude of the serving staff from the restaurant, where the food is cooked. I waited one hour and fifteen minutes for a hamburger, which was finally retrieved by the bar tender in the bar. A waiter from the restaurant served a hamburger to another patron at the bar, who ordered his some time after mine. When the bar tender noted to this waiter that my hamburger was missing in action, the waiter shrugged his shoulders and left. There is another restaurant on property, The Corsair, which is only open for breakfast and lunch. The food there is creative, healthy, and a breakfast buffet is offered, which is excellent. Unfortunately, previous attempts by the hotel to keep this venue open for dinner have failed, because of a lack of customer interest. Fortunately, there are other good restaurant options at the nearby Aventura Mall, and the hotel offers a free shuttle service until 10 PM at night. The spa on property is excellent.. Do keep The Turnberry Isle Resort in mind, when considering a South Florida vacation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 392 rooms and suites
- 4 restaurants including Steakhouse, BBQ/grill
- 3 bars
- Fitness centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Internet station (fee)
- Car rental desk
- Parking (fee)
- Laundry services
- Golf course on site
- Tennis court nearby
- 3-mile scenic jogging path
- 2 double beds or 1 king-size bed
- Resort view
- Full bathroom, separate shower
- Flat screen TV
- Coffee maker
- Clock radio
- Hair dryer
- Make up mirror
- In room safe
- High speed Internet
- Bathrobe and slippers for use during stay
- Nightly turndown service
- Refreshment centre
- Maximum occupancy: 4
Resort Location Map
Turnberry Isle ResortMiami,United States
- Hotel Contacts
- Extra Info
19999 W Country Club Dr, Aventura, FL 33180-2401
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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