Turnberry Isle Resort
- What's Included
I wanted to surprise my husband for Father's Day some place away from Miami Beach, so I selected Turnberry Isle Resort in Aventura and I was not disappointed. In fact, I was truly blown away by all the special features and offerings of this resort. First and foremost, Turnberry Isle is a beautiful resort, with two stunning golf course, a newly-renovated Spa, a recently opened Starbucks and they are across the stress from my favorite mall, Aventura Mall. Secondly, the service exceeds exceptions. We arrived around noon and were greeted kindly by Stephanie from VIP Services. She personally walked us to our room and verified our brunch and dinner reservation. We had brunch for Father's Day in Bourbon Steak; a special brunch for the occasion and it was exceptional. The food offerings were great; my husband particularly loved the seafood offerings. They had a balloon maker (Randall) for the kids and our daughters loved that. The service was equally as good, and Chance the Restaurant Manager and Raul the Dining Room Captain were both gracious and attentive. Cesar was the omelets chef and he was fun and engaging, not to mention he made us the best omelets with a lot of "love". Their Director of Food and Beverage, Brad Randall was also very attentive, always checking in with us and ensuring we enjoyed the food and service.After our delicious brunch, we headed to the pool were the service continued to impress us. Paola was our amazing server, she was truly wonderful, and really spoilt our daughters, getting them ice-cream and other treats. Lucas was very accommodating also and the Pool Manager; Bridgette checked in with us throughout the afternoon. Turnberry has a great lazy river and walk in pool that our kids enjoyed thoroughly. Before dinner we went back to the room to change and met Judy in Housekeeping. She was wonderful and just wanted to check with us to ensure we had everything we needed. Joel, their Director of Rooms was fantastic also, and he gave us a very nice amenity, making us feel very special. We love Bourbon Steak and were excited to enjoy some alone adult time and as always it did not disappoint. The service, steaks and desserts were all perfect and the restaurant manager, Rafael was engaging and attentive. We loved our dinner and can't wait to go back again soon.Overall, our Father's Day at Turnberry Isle Resort was perfect, from the moment we arrived to the moment we left. I cannot say enough good things and we are already planning our next trip. Thank you to the amazing team that made our day so special and for creating such fabulous memories for our daughters.
We found the hotel very impressive and fancy, a grand entry, luxurious pool and a totally opulent cocktail bar! Our room was very posh and upscale, with lots of nice details. There was an ant infestation in our room on the desk where the phone was, they were all over the desk! We found the service to be mostly untrained and unprofessional. The valets seemed very overwhelmed and snappy, they said they were understaffed, but it was not a reason to snap at a guest who was checking in. The front desk had a mix of well spoken and eloquent service, along with service that you might find at Motel 6. In my opinion this class of hotel should have only impressive and friendly staff working the front. The hotel is very trendy, with the most well groomed locals & travelers as guests. Overall I think it is a place to "see and be seen" and less of a place to be pampered and well served. So long as you know that info up front, you will enjoy your stay.
This is a beautiful property with multiple dining options on property or within close proximity. They do have a shuttle service that will transport you to the Aventura Mall. The rooms are tastefully decorated and the bathroom was large/clean but starting to show some wear. No fitted sheet or mattress pad on the bed and a few stains on the bedding which were less than ideal. My two complaints are with the resort fees: I booked for business, was rarely on property, and used none of the amenities. I asked them to remove the 60 dollars worth of charges for a 2 night stay at checkout and was told that wasn't possible. I have stayed at many resorts and have had that request accommodated if traveling for business and not using the facilities. The other complaint was that I booked a golf course view room and was not informed that golf course grounds care (mowing/weed whacking and other general noise) takes place at 6 am. I would have surely booked a different room...
Spacious accommodation in an ideal setting. Conveniently close to Aventura shopping mall. Great running track around the precinct. Friendly service, although the bar staff could be more welcoming. Restaurant quality and service are both excellent although the prices are out of touch with the experience. Likewise, the laundry service is excellent, but avoid having to use it over weekends as the 50% surcharge makes it cheaper to buy new clothes! Have stayed here for 8 nights on two occasions in the past 2 years and would return.
Having Stayed at this hotel at least 10 times in 3 years, it was a shocker experience having dealt with so many poor actions by un-train and uninterested personal in this hotel of the Marriott & Ritz Carlton Brand. To start, Im a Lifetime Platinum Member, so I do have lots of experiences to tell about hotels. To start with the deceit & lies,I had booked a Junior Suite as I need a few days recovery after a surgery and wanted space in the room. Upon check in, the staff tells me that I will be moved to another tower because the room I reserved was on a tower were worked was being done. I asked if it was the same room and I was answered yes. When arriving to our room, I find it small for a Junior Suite, but then, I was told it was a Junior Suite. To Housekeeping, it had been a long time since we have seen personal so unpolite, sour and unanswering to a hello or good morning. Had to ask many times for the same request, no toilet paper left in bath, no tissue replaced after used, no writing paper replaced in 5 days, no beverages replaced in mini fridge in 5 days, 3 days without hand towels......and so on a couple more things....One of the two photos in the room did not dial automatically.Then the breakfast staff at Corsair .....think of robots !!! These people were having fun at the kitchen, much better, than serving and taking care of the guests. One incredible thing, after asking and supposedly having Decaf coffee for two days at breakfast, the third day I ask for decaf again. To my surprise, Im told that they don't serve decaf ( in florida...full of retires that don't drink caffeine ) and I tell this lady, that I have been drinking decaf coffee for breakfast the previous two days. To our astonishment, she tells me that their colleagues had been laying to me, because they don't serve decaf coffee...what ?One night after I was resting from my surgery ( June 5 ), my wife goes to Michael Mina restaurant at the hotel. In short, after she ask for the check - were automatic 18% service charge is included - the person attending her table tells her that the bill dosent include a 10% mandatory gratuity, of course my wife didn't fall on that one and paid the bill as it was. One more issue on honesty here.To close this review, reviewing our invoice I find almost $200 of valet parking to my bill. Go to the front desk and after 5 minutes, the manager on call find that I was right and it was included in my hotel amenities...Valet Parking included. Upon further review of the invoice, I read - De Luxe Room - remember I had reserved and paid for a Junior Suite. Well, this same manager tells me that yes, my room was a Deluxe Room and that was it...As a client I can understand mistakes, but when repeated staff at a hotel lie to your face, once, twice, three times and don't care, it is time to let other people this issues in order to avoid businesses like the Turnberry Isle hotel at Aventura. I don't know what happen or what is happening at this hotel, but honesty does not seems to be a value shared at this hotel, as well as proper service and attention to Marriott & Ritz Carlton highest members.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 392 rooms and suites
- 4 restaurants including Steakhouse, BBQ/grill
- 3 bars
- Fitness centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Internet station (fee)
- Car rental desk
- Parking (fee)
- Laundry services
- Golf course on site
- Tennis court nearby
- 3-mile scenic jogging path
- 2 double beds or 1 king-size bed
- Resort view
- Full bathroom, separate shower
- Flat screen TV
- Coffee maker
- Clock radio
- Hair dryer
- Make up mirror
- In room safe
- High speed Internet
- Bathrobe and slippers for use during stay
- Nightly turndown service
- Refreshment centre
- Maximum occupancy: 4
Resort Location Map
Turnberry Isle ResortMiami,United States
- Hotel Contacts
- Extra Info
19999 W Country Club Dr, Aventura, FL 33180-2401
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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