Turnberry Isle Resort
- What's Included
I am currently staying at the Turnberry and extremely disappointed with the customer service. Our room was not serviced today and trash is still in the room at 7:25 PM. I also attempted to take my son to the lobby to order food and a conference function had closed the bar. I asked if I could order room service and was told that there was no room service due to renovations. I am extremely upset by my stay and will advise that guests do not pick this property.
We are here on on honeymoon for 5 nights before cruising. The hotel and staff are all courteous and very friendly and helpful. They have kindly given us a complimentary upgrade to a junior suite overlooking the golf course. Breakfast was wonderful and the pool area and lazy river are relaxing. Yes there is renovation works going on here but it is not spoiling our stay in any way at all. Do not take anything out of the fridge or off the top of the cabinet or you may be charged even if you don’t consume it! We were warned! Also room needs more than 1 creamer and 1 pair of slippers but just ask and you will get it. These are little issues in my opinion but should be mentioned. Very happy to be here and would I return - most definitely!!!
A small group met at this resort for a reunion that I organized, reserving four rooms. One of the couples needed a handicapped room and found that the original room had plumbing back ups and resulting mold in the bathroom from obvious previous standing water issues. A successful room change was made after one night, but a requested comp for the first night was denied.No room service was available past 11:00am and for breakfast onlyThe billing for the four rooms was all jumbled up with charges from other rooms being misposted to portfolios.One of the room's occupants was awakened at 7:00 AM to jack hammering and machinery noise of construction equipment. A room change was offered, but would have been such a nuisance, it was refused. Again no comp offered for first morning of disturbance and noise was a every morning event including Sunday morning.3 days of Valet parking charges placed on portfolio billing of our blind deaf friend in the handicapped room with no car. $35.00 a day to park with no alternative options, extreme!One room was found to have food left behind in a cabinet from a previous guest.Upon first arriving to one room, found pull out sofa, not made up and no linens available for occupants to make up bed. Had to wait on housekeeping, so tired gusts could finally go to bed.
I've stayed at the Turnberry on several occasions for quick getaways with friends or family. It's always been a favorite. Not now. Here are the pros and cons of my weekend stay. PROLocation to Aventura MallNew Starbucks on premiseHmmmmm......can't think of any more CONSI called twice the week of arrival to make sure the renovation would not affect our stay. I was assured only in-room dining limited hours would be affected. Fine. This didn't bother me. We checked in at 4:30pm, went straight to the pool with anxious kids in tow, and were met with the most unfriendly towel hut attendant and lackluster pool staff. I walked up to the pool bar at 5pm to order a drink (No one came over to help us) and was told the bar closed at 5pm. What? On a sunny Saturday afternoon? Oh, and the pool was completely closing at 6pm! Are you kidding! Isn't this why I called the hotel twice the week prior to arrival? To ensure this type of thing would not happen? The room had mildew around the air conditioning vent and moisture in the walls. It's outdated and needs some TLC. I had asked to be put in the Jasmine building but was told they weren't putting guests there due to renovation noise. The Magnolia building is the farthest from the pool and very outdated. Oh....and when I schlepped my crew to the pool (for the 60 min it was open!) I saw guests coming out of the Jasmine building. Just swell. There was no turndown service. They came to pull out the sofa and make the bed, but no fresh towels or turndown. We came back from dinner with a dirty bathroom. I book Virtuoso and Amex Plat level hotels so I can enjoy services such as these. This hotel disappointed. Check out was the worst I've ever experienced. None of my Virtuoso amenities were applied. I had to ask about every resort credit, every breakfast, etc...it was embarrassing and lengthy. I typically peek at the bill while in my room and just leave. I've never had to spend 30 min at a front desk to settle a bill that was completely in error by the hotel staff. And why was I charged a $27 resort fee? For what resort amenities?
I spent a week here for mostly business, the last two days to relax and enjoy the spa. My first room had ants in the the dressing room area, and a coworkers room did not have hard wire capabilities for her laptop as the WIFI was not very good in that area. So they moved us both to another building. the first rooms we had were a bit out dated but for the most part were clean however the air conditioning was out the entire first day. The second rooms they put us in were much nicer and had been updated very nicely, no ants which was nice. the area that we had part of our conference in was very smelly as in it smelled damp, and smelled like mildew very badly. I understand they just had a hurricane come through but it was bad. The food was amazing. and the Spa was also very nice, my coworker and I enjoyed two and 1/2 days there enjoying the amenities but also received massages, a pedicure and used the flotation tank with the Salt and facials. One of the ladies there took such wonderful care of us, her name is Novara, I am not sure how long she has worked there but let me tell you she was awesome. We enjoyed seeing her smiling face every time we came in. We also enjoyed both pools here.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 392 rooms and suites
- 4 restaurants including Steakhouse, BBQ/grill
- 3 bars
- Fitness centre
- Beauty salon
- Gift shop
- Meeting facilities
- Business centre
- Internet station (fee)
- Car rental desk
- Parking (fee)
- Laundry services
- Golf course on site
- Tennis court nearby
- 3-mile scenic jogging path
- 2 double beds or 1 king-size bed
- Resort view
- Full bathroom, separate shower
- Flat screen TV
- Coffee maker
- Clock radio
- Hair dryer
- Make up mirror
- In room safe
- High speed Internet
- Bathrobe and slippers for use during stay
- Nightly turndown service
- Refreshment centre
- Maximum occupancy: 4
Resort Location Map
Turnberry Isle ResortMiami,United States
- Hotel Contacts
- Extra Info
19999 W Country Club Dr, Aventura, FL 33180-2401
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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