Courtyard New York Manhattan Midtown East
- What's Included
This place had the potential of being great but was ruined with nonchalant staff with horrible attitudes and lack of customer service skills.STORY TIME- We checked in on January 12th and were supposed to stay until the 14th. We were there for our honeymoon. A time that most people would expect to be amazing but thanks to them, it was literally one of the worst hotel experiences I have EVER experienced. Let's start at check in-We wanted to split the nights but were told that we could not split nights by using debit cards so we had to use a credit card. Went to tell my husband this and we ended up paying for what was supposed to be two nights. Prior to this payment I had asked about paying one night on each card but couldn't so I told the employee to just put us under the two original nights. She had an attitude for whatever reason. NEXT-we get to the room and the view is great. In fact..it was the only great thing about the hotel. My room still had dirty clothes in it from another stay. The 13th comes and we're told that we had one nights stay...HOW SIS? I go downstairs and show them my itinerary and what do you know..homegirl at the front desk that had the attitude messed up my reservation and only booked us for one night after I told her to put us under two. Had she taken her time instead of rushing I wouldn't have had this long review. Long story short the entire staff gives me bs and lies while the "assistant manager" typed in nonexistent numbers into his computer to validate that they were "over booked" and couldn't help us out. Soo they basically were negligent and gave our night away. Then they tried to tell us that we couldn't get our luggage out of the room after pulling the car around. DON'T STAY HERE. Go somewhere else where customer service is valued. I LITERALLY want my money back.
We stayed here for 7 nights over Xmas and found it to be a great place for a family to stay.The room was bigger than expected and the hotel is perfectly located.Rockefeller Center is only a 10 minute walk away and there is a Subway station right outside the hotel.The only complaint I have was the lack of an on-site laundry, getting clothes cleaned for a family of 5 was a bit tricky.
Visited the hotel January 12 for 3 nights. Location is excellent and we were able to walk just about everywhere. Hotel itself is great. Check in folks we're pleasant and attentive. Room was clean and big . Only issue we had was room was described as having refrigerator and microwave. No microwave in room , but one was located in lobby. Refrigerator was in room but had a 2 hour timer preventing long termRefrigeration. View from room was great- both beds faced a wall of windows that overlooked the city and street below.
Spacious room, king bed with a sofa bed, near many fun restaurants, subway on the corner, clean, affordable. Worth the money. Late check out on a 3 day weekend. Would definitely stay again. The room was great!
Along with two other couples, we arrived in NYC for an overnight visit. While my friends both were able to check in at 3pm and 4pm respectively, we were told (even at 4pm, which is official check in time) that “no rooms were ready.” This, despite the fact that we had a prepaid reservation through hotels.com. The front desk staff was dismissive, and rude, and could not answer when I asked when a room would be available. We had to leave for dinner and a show, and when we returned at 10pm, we were told that the hotel was full and we did not have a room. They relocated us to the Residence Inn Midtown East 4 blocks away. See my review of that hotel, which is entitled “There’s a reason they give you earplugs.” See photo below .. and the garage across the street from the Residence Inn. Overall, not great service in either property.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 308 Rooms
- Fitness centre (fee)
- Conference facilities
- Business centre
- Laundry facilities
- Wi-Fi internet (fee)
- Valet parking (fee)
- One king bed
- Sofa bed (subject to availability)
- Hair dryer
- Iron/ironing board
- Alarm clock
- In-room safe
- Maximum occupancy of 3
Resort Location Map
Courtyard New York Manhattan Midtown EastNew York,United States
- Hotel Contacts
- Extra Info
866 3rd Avenue, New York City, NY 10022-6221
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.