Element New York Times Square West
- What's Included
I had a 3 night stay on dates 9th to 12th September 2017 I was given awful room on 2nd floor and I complained and I was moved to better room on 16th floor Blinds didn't work on window and I had to call reception 10 times for help over an hour with reception staff totally unhelpful eventually I went downstairs to complain and found someone to help This is totally unacceptable service for a hotel charging high prices The biggest problem was 1 small lift only working and sometimes 2 the third lift never worked at all On Monday 11th after surviving chaotic breakfast I had to stand in a line right up to door to get to my room for half an hour as only 1 lift was working When I tried to come down lift wouldn't stop on my 16th floor and i walked down to 14th floor where someone helped me I was actually trapped in this horrible hotel Reception staff didn't answer phone they are totally understaffed and I wouldn't recommend this hotel to anyone
Pro: Front desk staff who tried VERY HARD to compensate for the major issues at the hotel. Pro: Good location within walking distance to theatre district and 5th Avenue.Con: Insufficient elevators - based on reviews from 2016 this problem also existed in 2016. 2 times (on different days) we had to walk the stairs down 30+ floors to the lobby as the elevator did not stop on our floor. 15 min - 20 min wait for the elevator with queues formed in the lobby to get an elevator. Service staff use the same elevator - we had a person with an open paint tray with paint in it on our elevator.Con: Lobby is too small and was always crowded with people and luggage. Con: False advertising - Studio king room had a queen size bed with the fridge literally next to the bed. The breakfast items of turkey bacon, cheese and pancakes advertised on the website do not exist. There were no hot breakfast items. Breakfast was always crowded with insufficient seating area.Con: Cleanliness needs improvement - sofa had stains, obvious dust/dirt behind the bathroom door and the sofa area.Con: Garbage in the stairwell - during the times we had to walk the steps down 30+ floors we saw large bags of garbage on several floors.
Room was nice with a king sized bed and nice walk-in shower. Kitchenette was nice too, however the TV is mounted on a cabinet to one side of the bed making watching in bed uncomfortable. The biggest problem is the elevators, or the lack thereof. Three tiny elevators for a hotel with 40 floors is simply not adequate and having one of those elevators not work just adds insult to injury. We were "lucky" and only had to walk up 14 floors to avoid the inevitable long lines waiting to board an elevator car. Even if all were working, the tiny size and low capacity of these elevators made waiting the main occupation of people staying here. We could not get the elevator to even stop at our floor! My advice; stay here only if you are training for a climbing trip in the Alps.
I will never stay here again. It is old, dirty and shabby. The elevator never stopped at our floor and we never could get a coffee maker that worked. The only nice thing about this hotel was the comfortable beds.
Wow. This is an SPG hotel? Really? It feels more like a Choice or Ramada property. The place is a collection of maintenance items showing continuing neglect. I am thankful I only booked this for one night, I honestly can't wait to leave here. First, all of the other recent reviews are spot on, the elevator situation is ridiculous. There are only 2 elevators working, and they are slow. During busy times like breakfast hours, the wait is unbelievable. In addition, the lobby and breakfast areas seem to have no air conditioning. This morning, we walked down to the Tic-Toc diner on 34th street and back and didn't work up a sweat until we stood in the 90+ degree lobby for 15 minutes waiting for an elevator back to the 25th floor. Our lesson here is we won't leave the room again until we need to get our 1pm car to JFK. The elevators are not the only problem. In our room, the handle on the shower comes off in your hand when it is turned. You have to carefully put it back on the little square nub, and hold it in while turning it. Once out of the shower, move to the non-draining sink to brush teeth or shave. The sink stopper won't move with the handle, and when tried I find that the whole faucet itself is loose and moving back and forth in the sink hole. The breakfast is dismal, if you are prepared to have a bagel (they keep about 15 dozen in two big plexiglass vats), then you are good. If you want anything else, be prepared to wait for them to bring it out and fight off the crowds clustering around the new arrival. Not a good way to relax in the morning. In addition, it is so hot in this breakfast room that staying to eat here would be nauseating in itself. I have been coming to New York City for 40+ years, and in all of my trips this is absolutely the worst place I have ever stayed. I remember staying in the old Mansfield Hotel when it was still shared baths there and being happier than in this place. I can't wait to check out of this dump.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 411 Rooms
- Business centreĀ
- Breakfast area
- Laundry facilities
- One king bed
- Heavenly Beds®
- Signature bath amenities
- Fully equipped kitchen
- Windows that open
- Climate control in room
- Electronic safe
- Complimentary internet and Wifi
- 100% non smoking rooms
- Sitting area
- 32" flat screen TV
Resort Location Map
Element New York Times Square WestNew York,United States
- Hotel Contacts
- Extra Info
311 West 39th Street Between 8th and 9th, New York City, NY 10018-1401
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