Element New York Times Square West
- What's Included
If you want relatively cheap lodging with free food. This is your place. Don't expect great service. Don't expect an early check-in. Do expect staff that might be surly, Jennifer you're a real peach. Do expect if you ask for a manager, you might hear them say something like, "the hotel is in transition right now and there isn't a manager at this property." Uh yeah, because this SPG Platinum member is stupid enough to fall for that kind of line. Rooms are basic and ours had a broken plastic grate on the airconditioning system that should have been fixed. Tv was not in front of the bed, but on the side with a rolling car and limited length of power cable. If there are two in the bedroom it might be uncomfortable for one of the people to watch the TV over the other person. Given the size of the rooms there isn't any way for the TV to be at the end of the bed. No SPG Platinum upgrade, though it would have made little difference to what we thought of this property.The three elevators are quite slow during peak periods in the morning. Lots of families and Europeans who book for the included breakfast buffet. We have stayed countless times at the Westin Times Square. This stay was just to test out the Element Times Square because we had stayed at the Harrison Element across the river last year and were so impressed with the staff and that property.This was cheap. We got what we paid for.
The room itself was quite nice but the entrance is terrible and very cold. All staff were wearing big coats to keep warm. The elevators were sometimes not working and they made a frightening sound. Breakfast was ok.
A good location hotel to stay if you will like to be close to time square! Worth the price with standard breakfast provided. Not fancy but ok to stay. You can easily access to time square within 5 min walk.
As anyone reading my many reviews can see, I have written very few negative ones (one in fact) but this place deserves one. I booked and paid for 4 nights at The Element in March 2017 for a stay 15-19 December 2017. Due to a 3hr flight delay, we arrived a bit late but having paid for the room, I did not think this would be an issue. So imagine our surprise after 21hrs of travelling, we were told that due to the snow causing flight cancellations, they 'had allowed the previous people to stay on' in our room. The only other room available was for two people only. When I asked what I was supposed to do with my two teenage children, I was told they had run out of air beds so would have to sleep on the floor. I asked what they would be sleeping on and was told 'we will bring up some sheets'... once we got up to the room we realised the floor wasn't even carpeted, it was vinyl. I could not believe what I was being told. They quite seriously expected our kids to sleep on sheets on a vinyl floor in the middle of winter no less. I was astounded. After getting angry, they bought up mattress protectors. I have included photos of these and the sheets. Disgusting is the only word for it.Unfortunately this was not the only issue we encountered with this hotel. The lifts are as bad as everyone says. I had read the reviews and thought 'how bad can it be'... well that first night we were on the 15th floor and ended up walking. They moved us to the room we paid for the following day which was on the 25th floor making walking a bit harder. It's very frustrating having to wait for so long every time you want to go to breakfast, back up to the room to get ready to go out for the day, return, then back out to get dinner and back up to the room. Everybody was having the same experience. There was the constant call of 'good luck' between guests as they embarked on the daily battle of the lifts.The rooms were not at all clean, the bedding sub-standard. It was December and the bedding was insanely thin (photo attached). The first night we were cold so the following day I called house keeping and asked for extra blankets. Over the next 3hrs I called 5 times making the same request.I also took real exception to their claim of being an eco friendly hotel. Firstly the kitchenette in the room only had paper towels for use, not tea-towels. This creates totally unnecessary rubbish. The breakfast being free meant I did not have high expectations. However to find that every piece of cutlery, cups, plates and bowls were single use, was massively disappointing. Yes the bowls and plates were 'paper', but the cutlery and cups were plastic. I also find the claim that things are paper misleading as they contain a plastic layer to stop them from going soggy the moment liquid hits them. The bins were overflowing every single day. It doesn't take a rocket scientist to see that the hotel has too many rooms to cater for the three small lifts and the breakfast area. Standing room only every single morning, people queuing out into reception. It was all round a terrible experience.
Very disappointing at this hotel.1) Everywhere was dirty.2) Elevators not working, stayed at 40th floor and had to wait 30 mins every time I wanted to go down.3) As an SPG platinum we had our checkout at 4pm, yet when we got back to the room the key was de activated. We called front desk and waited 45 minutes for someone to open the door and no one showed up. Elevator maintenance guy opened our door with his master key ( we almost lost our flight due to this).4) As SPG platinum members...not even a drink was offered.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 411 Rooms
- Business centreĀ
- Breakfast area
- Laundry facilities
- One king bed
- Heavenly Beds®
- Signature bath amenities
- Fully equipped kitchen
- Windows that open
- Climate control in room
- Electronic safe
- Complimentary internet and Wifi
- 100% non smoking rooms
- Sitting area
- 32" flat screen TV
Resort Location Map
Element New York Times Square WestNew York,United States
- Hotel Contacts
- Extra Info
311 West 39th Street Between 8th and 9th, New York City, NY 10018-1401
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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