Element New York Times Square West
- What's Included
Arrived around 6, fast check in. We booked about a month before coming so managed to get a really good price for a studio king room on the 40th floor, amazing view. Breakfast was included which was good but very manic in the morning, lots of choice though but it's sometimes easier to take it to your room. We had some problems with the shower, the water wouldn't heat up but a quick call the front desk and they sent someone up to fix it straight away. Lovely service. The one big problem was the elevators, too few with the amount of people they have, waited a good 15 minutes sometimes. Rooms very comfortable and nice, the free use of the safe was a bonus. WiFi is a good connection. Location was perfect, close to times square and plenty of travel options. Definitely recommend and stay again.
Elements - great location in Manhattan, and walkable to Time Square and other nearby popular sites. The hotel itself does the job. But I could tell the hotel was more about volume, than about specific individual attention. The staff - great customer service of course. But the lobby was just a touch small, for the volumes of residents flowing in and out. Two thumbs up, but the lobby just might be a tad small for their capacity.
During our 10-day stay we experienced mostly convenience. Port authority station only 5 min walk, same for Times Square. The view (32th floor) was great, Empire State Building to the left. The bed (size and mattress) was very good, we slept really well. The maids did a great job, the room has always been very clean. The Tourist information and recommendations for things to see and places to go were good. The personnel was mostly very friendly. The breakfast situation is a mess. When the hotel is nearly fully booked, "rush hour atmosphere" doesn't nearly describe it. The space for all these guests is simply totally insufficient during breakfast hours. People sitting or standing everywhere, at the computer desks, in the entrance lobby, close to each other like in a subway during rush hour and eating their breakfast from cardboard plates, drinking out of plastic cups, using plastic knives, spoons and forks. After three days of going through this stampede, we decided to pick what we need and have breakfast in our room. Therefor I heavily recommend a room with kitchen. The kitchen comes with everything you need. So we toasted our bagels (wich I liked a lot) with no hassle and had breakfast in a relaxing atmosphere. Well, different countries, different cultures. We, as Germans, have a certain breakfast culture and enjoy having breakfast with no excessive noise, crowded places, people around desperately looking for a place to plant their plates, eating from REAL plates and so on, etc. Besides that, the amount of waste that is produced every day was really shocking. Sure, you save personnel and huge dishwashers. As a couple who tries to preserve resources and take care of the environment, this was troubling us. Bottom line we enjoyed or stay and would definitely consider to return during our next NYC trip. I just had to mention everything and from our perspective the breakfast is a downside.
in any other city you would not tolerate this tiny rooms and this atmosphere, but here in Manhattan you can be grateful to get rooms like this (clean, and you get get into the bed from both sides). I got upgraded from a standard room into a studio, which is the largest category this hotel offers. But even this was nothing to write home about. The room is no larger than 250 sqft, including the kitchen which includes fridge, microwave and dishwasher. I doubt whether anybody is cooking his dinner, but it allows you to have breakfast or a quick meal without having to dine out all the time. The breakfast room is a bit pathetic, looks like a waiting room in a train station. But you get tea and coffee all day. The staff was friendly Would I stay again? yes. But you have to manage your own expectations.
We recently stayed at the Element NY Times Square. This hotel has what the front desk refers to as a concierge, but we found out the hard way, after over paying for tickets, that their "concierge" is really a third party concierge, an independent "ticket agent". When I asked the front desk where was the best place to get advise for the best hop on hop off bus options they told us their concierge. I was over charged and paid $55 per ticket for just the downtown route and was given a voucher i had to go to an office to exchange for a ticket to board the bus. The fellows that sell the hop on hop off tickets on the street showed me they sell the one bus route for $35, and for the price I paid I could have had multiple routes and not have had to go to the office to exchange the voucher. The Assistant General Manager of the hotel doesn't think there is anything wrong with the false advertising of their concierge and now after the fact refers to them as "the company that is stationed in the lobby" or "third party concierge". The front desk calls them their concierge. It's more appropriate to call them a ticket agent that over charges. They should have a sign indicating they are an independent company and are not a concierge. I've never stayed in a hotel that didn't have a concierge that was there to help out of country guests visiting. This service at the Element takes advantage of the guests and the fact the hotel didn't see anything wrong with this makes it that much worse. The positive is one of the bellmen was super friendly.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 411 Rooms
- Business centre
- Breakfast area
- Laundry facilities
- One king bed
- Heavenly BedsŪ
- Signature bath amenities
- Fully equipped kitchen
- Windows that open
- Climate control in room
- Electronic safe
- Complimentary internet and Wifi
- 100% non smoking rooms
- Sitting area
- 32" flat screen TV
Resort Location Map
Element New York Times Square WestNew York,United States
- Hotel Contacts
- Extra Info
311 West 39th Street Between 8th and 9th, New York City, NY 10018-1401
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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