Element New York Times Square West
- What's Included
the hotel location is in the heart of the newyork city.. five minutes walk from time square street..very basic hotel ..the room is clean..the customer service is friendly and helpful..the breakfast is very limited and finish at 9:30am..this hotel is nice to be near the city action..
Was in town to see a show and needed a room just for the night. Found a great prepaid rate that included breakfast and wifi. The room was beautiful, clean and surprisingly spacious for a NYC hotel room as you can see in the pictures. Full equipped kitchenette and a great bathroom with a rainfall shower. The problems started the next morning, waited over 15 minutes for the elevator and had to call twice to the front desk who said it was because so many people were checking out. There are 40 floors so you may want a lower floor if you anticipated a rushed morning. By the time we got down to breakfast, there was no food left. No one was restocking and there were at least 20 people waiting for food. Finally found a manager who said they would restock and they brought out a few cold biscuits and some cold sausage. It's not that hard to keep a buffet stocked especially when it's nothing special. If they could resolve this issue and the elevator, it would be a great place.
Decent hotel, very good location for exploring midtown-ish. (Hell's Kitchen, tribeca, soho, etc) BIG DOWNSIDE - the elevators/lifts are awful. If staying here for business and on a high floor, give yourself an extra 15 minutes during high traffic times (7-9 am) or you'll be late for your meetings.
If it wasn't for the location, I would of rated it a lot lower. A few weeks before arriving, I've called to arrange for a roll away bed, which they don't have. They asked me to email front desk and the manager would call me. No one ever did, so I called back and the representative said they would try to arrange for Air Mattress and to call the day before to confirm. I called and they said we don't have any air mattresses. If I'd know it was not possible, I could of tried to book elsewhere. Elevators never work, always 10-20 people waiting for the small elevators to go up and down. Maids use the same elevator and sometimes only one elevator functioning for the 30 some story hotel. Maid never changed the sheets after we requested and we stayed here 5 days.
Stayed 4 nights here and rooms were small but clean and also had kitchen, bed comfortable, staff friendly and great location, but thats where it ended. The lifts to get down took up to 15 minutes and many times did not even stop on our floor and then going back up many times got halfway up then started to go back down, very frustrating for a motel with 40 floors only 3 lifts. Then came the breakfast as you can imagine with 40 floors full of guests trying to get down for breakfast was hardly worth it as in new york its late nights and if you got to breakfast within 1 hour or less there was no food left . Also if you were there earlier was no way they had enough room to accommodate all guest to sit down but was an option to take it back to your room, good luck witn lift. Finally this hotel is strictly non smoking which is ok and people smoking out the front, but one occasion staff rudely told me to move away from the front of the hotel, i was on the public footpath with thousands of people would of walked past smoking as i pointed out to the staff member but he insisted i moved away from the front of the building.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 411 Rooms
- Business centre
- Breakfast area
- Laundry facilities
- One king bed
- Heavenly BedsŪ
- Signature bath amenities
- Fully equipped kitchen
- Windows that open
- Climate control in room
- Electronic safe
- Complimentary internet and Wifi
- 100% non smoking rooms
- Sitting area
- 32" flat screen TV
Resort Location Map
Element New York Times Square WestNew York,United States
- Hotel Contacts
- Extra Info
311 West 39th Street Between 8th and 9th, New York City, NY 10018-1401
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.