- What's Included
Great service and great location! Every employee we encountered was very friendly and professional. The rooms are small, but that was expected. Looked exactly like the picture on the internet, so there were no surprises.
The location is one of the main reasons to stay at this hotel - easy access to the subway at both Lincoln Center and Columbus Circle. The rooms are small, though a decent size for NY but the bathrooms are tiny and difficult to move around in. On our recent visit there were no washcloths or bathrobes provided when we arrived, so we had to request them. Also, the toilet stopper wasn't working properly, so we had to manually adjust it to get it to stop (not a huge deal, but a pain to have to deal with when you're paying a lot of $ for a room), and the drawers in the dresser between our beds wouldn't stay closed because the dresser wasn't level, Again, a minor thing, but a detail that I'd like to see the hotel care about. There is a Starbucks right around the corner for morning coffee, and we used a nearby parking garage on 64th for self-park which was easy and convenient ($40 a night).
Myself and 3 friends stayed here for a big 30th celebrations! We couldnt have been more disappointed, after spending a long time looking forward to it. We had a long journey over from the UK and spent a while getting through immigration and battling the traffic from JFK, so when we arrived we wanted to check in as quickly as possible and just relax. This wasn't meant to be. We were greeted by a member of staff at the front desk who asked me for my ID and a credit card to secure the booking, this was provided but unfortunately the card was not cleared. Instead of trying to find an alternative solution, the service given instantly changed to highly patronising and he made absolutely no attempt to fix our issue. Instead we suggested a solution to the problem which led to him swiping all of our cards 3 or 4 times (without asking for a signature or any ID for my friends cards to authorise the transactions, which seemed totally inappropriate to us). He was then joined by a colleague, who thankfully was helpful but was unable to rectify the situation, so we had to pay for one night to be able to sleep! We were asked to come back in the morning to sort the problem out. This led to a very uncomfortable nights sleep for us all as we were concerned about the situation. The next day we spent the morning sightseeing but were totally on edge, knowing we had to sort this situation out. We went back to the hotel as soon as we knew the more helpful member of staff was present to sort it out. Turned out all he needed to ask was if we had a debit card that could be used to hold the payment, and we would have had no issues! She was apologetic but we also had to ask to be moved rooms as the noise from the fans outside our room made it even harder to sleep. She explained that she would move us but was unable to until the next day. The following day she did move rooms and provided us with complimentary breakfast (after my friend requested it by way of compensation).We thought our problems were over, but they weren't. Two days later, all of my friends noticed that large sums of money had been taken out of their account without their knowledge. One friend had had 4 separate transactions with over $1000 leaving her account, leaving her strapped for cash and unable to take part in certain activities. We decided that we would leave it a day or two to see if it was cleared by the bank as we had only sorted out the problem on the Saturday. Obviously this continued to play on our minds for the duration of the trip.On our last night all accounts were checked again and banks were contacted. The money had still been taken and we were told by our banks that the transactions had been authorised and was leaving our accounts. This is when we decided to speak to the hotel again (on our last night, before we had theatre reservations). The front desk manager spoke to us on the phone from the room and said that we were unable to go down and speak to him as he was "dealing with an emergency". My friend was persistent but the manager continued to be rude and told her that he couldnt deal with our complaint as he was too busy. He then hung up the phone. We decided to go down to reception and speak to him directly. He finally came out and didnt try to understand the problem, just kept telling us that the money would definitely be returned and we had nothing to worry about. This went on for 40 minutes with him finally leaving to deal with the "emergency" and telling us to go back and see him the following morning. he couldnt comprehend that this had already ruined our evening meal plan because we had to get to the theatre on time.The following morning we went for our appointment (after a very unsatisfactory complimentary breakfast). The same conversations continued with him telling us it would be fine, not to believe our banks and that he wouldnt be able to provide any form of compensation apart from the free breakfast we had already had and paying for any international bank charges (amounting to around £20). We finally gave up after revisiting him later in the day and paid the balance. During this time we also found out that the "emergency" was a pair of suede shoes that had been sent to reception to be cleaned and had been cleaned with the wrong colour....clearly more important than our thousands of pounds.Apologies for the long post but we still cannot believe the service we received and the total lack of empathy.
great place for Opera fans, clean rooms, great food and service, Ed's Fish house outstanding, front desk fast, overall great Hotel, very close to the Met and great parks and stores nearby, room servive outstanding!
I had been wary after reading online comments but found mystery to be trouble free and everyone generally helpful. I did travel with a friend, however, and the AC in his room did not work and was not fixed during our visit. Fortunately it was cool and he opened the window and that worked for him. It would not have worked for me as the street noise would have been a problem. Otherwise, the location is great as we were there for the opera which is right across the street. Their dining room, The Chowder House, has very good food but you need to allow a 1 1/2-2 hr. window if you are going to the theater. They have a bar upstairs but it is for young people who like loud music. The bar in the lobby is quieter. The rooms are fairly small and the accommodations along with them are small, but real estate in NYC is at a premium and I was in a more modern hotel 2 years ago and the rooms, etc. were much smaller. It's NYC so expect it and know you are going for LOCATION, which cannot be beat. I would definitely return to the Empire Hotel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 422 Rooms
- Room service
- Outdoor pool (seasonal)
- Laundry service
- WiFi Internet
- Meeting rooms
- 24 hr. reception
- Laundry service
- Valet parking
- Individual air-conditioned
- Satellite / cable flat screen TV
- Internet access
- Iron and board
- Direct dial telephone
- In-room Safe
- Full Bathroom
Resort Location Map
Empire HotelNew York,United States
- Hotel Contacts
- Extra Info
44 West 63rd Street, New York City, NY 10023
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