- What's Included
The employees and staff were great! So nice and very helpful. This hotel is in the best location. The public rooms and hotel room were very tired and in need of updating. Our room was very dark, the wallpaper was coming off the wall in several places. The bathroom had a lot of mold in the shower as well as on the door and behind the door. In general the Empire is in need of updates.
During our stay, one day we didn't have housekeeping service. Other days they forgot to replenish some articles, like shampoo, cotton swabs, towels, etc.The air conditioner also had a very bad position in the room. If you were sleeping at the left side you died by the cold but if you sleeping in the right side you felt a high temperature.We stayed for 7 days in July, it was really hot outside because it's summer. The pool deck was closed during our entire stay. We didn't notified about this, I would have hoped an offer for discounts or something. We definitily considered this hotel when we booked because they have pool deck availiable and we didn't have the opportunity to even know de place.
Chose this b/c of rooftop pool and when we arrived were told it was closed indefinitely. Why weren't we give a phone call prior to arrival?? Everyone checking in had same reaction we did. Why have they not posted this on their web site??? STOP advertising your BEAUTIFUL ROOF TOP POOL...ONE OF FEW IN THE CITY!!! This is BS!!There is NO Pool!!
Checked In by Pasqule at the front desk. He was very nice and and went above and beyond for me, created a wonderful experience as the face of the empire. The location is amazing with great restaurants and Lincoln center at your doorstep. Only issues I had was the room air conditioner did not work very well and the rooftop pool was closed in July!
If I could give it a 0 I would. Where do I start.. they obviously spend all their money on the lobby and the roof top bar. Although the lobby does offer free Wi-Fi it cuts out after 5 minutes. The rooms are so small you have to squeeze past the bed to get into the bathroom which by the way don't go there. From the mould in the shower, the disgusting drain in the shower, to the dirty toilet it was a disgrace. House keeping need to be fired, They don't even vacuum and even if you place the house keeping sign out AND double check with reception they still don't get done. Their staff are a disgrace and deserve to be fired. One gentleman named Even was incredibly rude, I went down a second time to enquire about house keeping been missed and he literally threw bath mats at me and told me that's all he had. He has no customer service skills and requires a lot of training. He also doesn't know how to apologize when he is in the wrong. He is one of the main reasons why I will never go back to this hotel. The pool was shut for 4 days while I was there even though the weather was perfect and when I tried to use the roof top bar I got told it was shut for a booking yet all the signs advertising happy hour were still outside. For the price you pay this hotel is a complete rip off and i send my deepest sympathies for anyone who has booked in.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 422 Rooms
- Room service
- Outdoor pool (seasonal)
- Laundry service
- WiFi Internet
- Meeting rooms
- 24 hr. reception
- Laundry service
- Valet parking
- Individual air-conditioned
- Satellite / cable flat screen TV
- Internet access
- Iron and board
- Direct dial telephone
- In-room Safe
- Full Bathroom
Resort Location Map
Empire HotelNew York,United States
- Hotel Contacts
- Extra Info
44 West 63rd Street, New York City, NY 10023
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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