- What's Included
Grandchildren looking forward to rooftop pool. It was advertised on line the week prior to booking.The day prior to arrival we were told it was being repaired. On arrival we were told it was in the processof being repaired for the last few weeks. That would mean it was not available the whole month of August.
We had a pleasant stay at the Empire hotel, the Lobby is beautiful and the staff is very professional.We started to chat with someone from reception and after a few minutes we received great advice on restaurants for our anniversary dinner.We had booked a standard room online with this website. We thought we had a good deal until the front desk told us that the room we had reserved was actually a "Petite Queen room" There was absolutely no mention of it on the website, which was very misleading. Be careful when you book your own room. The man at front desk was able to find another room for us, he wasn't able to give the upgrade complementary but was able to reduce it by a lot. We then went on to the bar to order two glasses of champagne, and it seemed like the pour was heavy handed... So it seemed like they did what was in their power to make us feel welcome.I would recommend the hotel.
My husband and I recently stayed here to celebrate our 1 year wedding anniversary. Upon check in, we were terribly disappointed to find the pool deck was "closed indefinitely, but you will have access to the local YMCA." There is no indication on the hotel website to this effect, and we would have stayed elsewhere had we known about the pool. As Manhattanites who are beach/sun/pool lovers, we were excited to take advantage of a total staycation by sitting poolside in our fair city... All of that said, the hotel is located right in the heart of Lincoln Center, with nearby access to both Central and Riverside Parks, The Shops at Columbus Circle, and several restaurants, so there is plenty to do outside the hotel.
We stayed at the Empire hotel on the last night of a three week trip. I had only booked it as it features in a TV show my daughter watches and she was desperate to stay there. We arrived and the reception is impressive. We checked in no problem and were impressed with the size of our room. Two double beds, two large windows and a seating area. On opening the curtains we discovered the view was basically straight into other people's rooms. It was 10pm but we had travelled from LA so we hadn't eaten since lunchtime. The hotel guide stated food is available in the lobby bar until 2am and the restaurant until 11.30pm. When we went to get food we were told food wasn't available at all that night as the restaurant had closed due to lack of customers. We were advised by reception to try somewhere outside. We ended up buying snacks in a shop next door and eating it in the lobby, necessary as the free WIFI is only in the lobby. Something which amazes me these days. Every other hotel we stayed in this trip, including another in New York, had free WIFI for guests. Later I climbed into bed only to find the sheets on my bed had a large rip in. I was disgusted. I also had no sleep as the air conditioning units in all the rooms are so loud, even when we switched ours off, the combined noise of the others was unbearable. In the morning we discovered the shower did not work correctly and the only plugs near a mirror did not work. We had to dry our hair sat on the floor facing a wall. I asked to speak to the manager when I checked out and brought this to her attention. She asked me to email the photos of the sheets. I also listed the things I have mentioned above. I have had no response to this email or even an acknowledgement. There are so many hotels to choose from in New York. Steer clear of this one.
The property is in a great location and even better if you have a street view. We enjoyed our time but were met with some silly issues like lack of certain amenities (like a working phone) in the room.It was satisfactory over all.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 422 Rooms
- Room service
- Outdoor pool (seasonal)
- Laundry service
- WiFi Internet
- Meeting rooms
- 24 hr. reception
- Laundry service
- Valet parking
- Individual air-conditioned
- Satellite / cable flat screen TV
- Internet access
- Iron and board
- Direct dial telephone
- In-room Safe
- Full Bathroom
Resort Location Map
Empire HotelNew York,United States
- Hotel Contacts
- Extra Info
44 West 63rd Street, New York City, NY 10023
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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