- What's Included
We stayed for 3 nights Saturday-Tuesday in November. I don't understand some of the truly terrible reviews...Cons: Cold reception area and lobby, rooms/bathroom slightly small. I think small rooms is something you expect from a NYC hotel anyway, at least we were.We booked via Trailfinders and requested a high-floor room, we got the 4th floor but this was adequate. We did buy 4 drinks from the lobby bar on the first night - what a mistake! We were told to sit at a table and we would be waited on. For 2 cocktails, a vodka soda and a beer we were charged $64! (This was including a non-optional service charge) so be warned.The coffee pods are chargeable if you use them from the room but Starbucks is right next door so we just ended up going there.Had some 'interesting' amenities to purchase in the mini bar including a 'temptation kit'.The hotel is just a short walk from the nearest metro station and restaurants and Central Park is just 2 blocks away.Bear all the 'cons' I've mentioned and I think you should enjoy a stay here.
We have stayed at the Empire Hotel for the last five years. We have also taken 3-4 additional rooms for clients as we attend a conference at the Lincoln Center. It is extremely convenient. We were in Washington DC on business and called the hotel at 7:30 PM to let them know we were coming by train and we would arrive between 11-midnight and not to give our room away... Upon arrival at 11:30pm, the front desk clerk shuffled uncomfortably and we knew something was wrong. Finally about midnight he gave us a key with no explanation. We went to the room to find a beautiful suite. We tried all the doors and could not find a bed. We called the front desk, no answer. We went downstairs to find we only had a living room. There was a pullout couch if we wanted a bed. And if we wanted someone to make the bed they would be along! The bed was finally made about 1:30. We asked to see the night manager and he was not available...I was concerned about the hotel being oversold. I had an associate coming on an even later train and the front desk told me his room had been sold as well. .I warned him but when he got there (2am) he checked right into a double room. When I asked the front desk about that the next morning, the response was someone must have checked out between our respective check ins. I didn't think it was that kind of hotel.For our troubles, they moved us to a handicapped king room for the remaining two nights and knocked a total of $100 off our bill. I think there are other hotels in New York City that might be able to accommodate us next year.
We came to this hotel for a short break from the UK. The location is great and walking distance to a lot of sights. The bed was very comfortable and warm. The room snacks were extortionate and there was no wardrobe so our luggage stayed in the suitcases on the floor as there was nowhere else to put them. The shower was really nice and the towels were changed daily. We did travel with friends and they had gowns and slippers in their rooms however we did not. The bar was of course stupidly expensive and to top it off a huge tip was added to the bill which was served at the bar which was unnecessary. We had one drink and never returned which was a shame as the lounge was really nice. There is a Starbucks next door to get your morning coffee and a small shop close by to get some snacks at a reasonable price.
My boyfriend booked a room at your hotel for my birthday. He elected to stay at your hotel because your property had a pool, unlike some of your competitors with cheaper prices. He received an email prior to our stay stating the hours and information about the pool deck, so he had no reason to believe there would be any issues once we arrived. It was a surprise he planned for my birthday and it was ruined when we found out that the pool was not open like your website and the email he received stated it would be. The primary reason he book a room at your hotel (which was rather expensive) was because he was willing to pay extra to ensure we had access to a pool. Furthermore, we went to the front desk and added one of my friends to the reservation so she could access the room while we were not there. We were being proactive because we knew we not be in the room and would not have access to our phones when she was due to arrive. She was coming to drop-off wardrobe for me and ended up sitting in the lobby for an hour before she left. Lastly, the morning we were due to check out the water was not working; which is completely unacceptable. I have made several attempts to contact a manager via phone and email to get my complaints address and resolved. I had been working with Kenn Skelton. I reached out to him back in June with a follow up email and hadn't heard anything. I called your front desk, and was informed he no longer works for your hotel. In addition, twice the person at the front desk has forwarded me to voicemails of individuals who are no longer employed at the hotel. It's very unprofessional and concerning that your front desk agent is so incompetent and that I have yet to receive any follow up on a customer relations issue from June. I understand employees may change, but customer service issues should not be mishandled, as mine has been.
My second stay at the Empire Hotel primarily because of its location -- the heart of the upper West Side -- with close proximity to great restaurants, good shopping, I always have luck with super early check-in and I can find a decent rate. As to the rooms.....remember people, this is NYC where rooms are SMALL for the most part. That said, the Empire - for the price - provides rooms that are decent, clean...and the junior suite is really roomy! Enjoy midtown, Soho, the Financial District, Broadway, etc.....and then come back to the peacefulness of the Upper West Side, blocks from Central Park. I'll be back again as it definitely fits the need!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 422 Rooms
- Room service
- Outdoor pool (seasonal)
- Laundry service
- WiFi Internet
- Meeting rooms
- 24 hr. reception
- Laundry service
- Valet parking
- Individual air-conditioned
- Satellite / cable flat screen TV
- Internet access
- Iron and board
- Direct dial telephone
- In-room Safe
- Full Bathroom
Resort Location Map
Empire HotelNew York,United States
- Hotel Contacts
- Extra Info
44 West 63rd Street, New York City, NY 10023
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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