- What's Included
Next to the American Museum of Natural History and a short bus ride across the park to the Met.Rooms were fairly small but very comfortable; staff very accomodating.Try to get a room on an upper floor overlooking the museum -- southern exposure. The view of the space exhibition hall is amazing.
I chose this hotel because of the great location close to Central Park and the Met Museum. The bathroom was a bit tired and dated. The room had strawberry tops on the carpet under the desk that weren't vacuumed up and the pillow cases didn't smell so fresh. On our 1st night we were awoken around 3 am to a heater that was turning the room into a sauna. Suffocating in hot air, there didn't seem a way to turn it off. I called the front desk and they sent up the night manager who had to open up the heater and disconnect it at the wires to shut it off. When I asked why the wall thermostat didn't control the heater we were told the heaters were controlled by a central boiler system and that the rooms didn't have individual controls, which seemed absurd! I asked if that's the case, what's the point of having a thermostat on the wall? He confirmed it's useless and told me someone would be sent up in the morning to repair the heater. After we came back from our day's activities, no one knew anything about whether or not a technician had been sent up to fix it. Just before getting into bed the 2nd night, we could see it was still disconnected so no one came up fix it after all. Since the room was frigid, I called the desk. The person told me with attitude they would sent up the same night manager from the night before. He couldn't do anything about the heater but offered to move us into another room which would be a major inconvenience to pack up and move only to have lack of control of the thermostat in that room as well. So he gave us extra blankets for the night. I felt like we were camping! Next morning a technician finally fixed the heater and contradicted everything the night manager said about the thermostat. So 2 of our 4 nights were uncomfortable with very little sleep for $450 a night! The worst part about the whole situation is the staff was very unapologetic said they couldn't compensate me a dime since I booked the room with a third party not directly through them! To make me feel worse, they told me I overpaid and would have paid half the price had I booked directly with the hotel! To their credit they did offer us complimentary breakfast for one morning but, with major attitude. Bad $1800 experience.
We recently stayed at the Excelsior for a family vacation. The rooms were nice, although there were a couple of problems. But first, the positive. The restaurant, Calle Ocho, is great and the hotel staff were very helpful. Good concierge and great doormen. On the down side, the elevators took forever and were not large enough for the traffic they were supposed to bear. This was the four days preceding New Year's Eve, and the hotel was at capacity. So, I think they can be forgiven for that. My daughter's room had a window that was stuck open, and the heater in the room didn't work for the first couple of days. She called downstairs twice and was told how to turn it on, but that didn't work. Finally, I called down and said, Please send someone to fix the radiator. They were there in five minutes and it was fixed in another five. By the way, this a great location. Next to the Natural History Museum and a half block from Central Park. Subway stop is just steps away.
Liked the hotel, the location was fantastic next to the museum and Central Park. Shops and restaurants nearby were great. Just be careful and avoid lower floors and a view that is not facing the museum.
Stayed here for a few nights both at the beginning and end of a tour around some of the East Coast cities. Didn't spend much time in the room and had heard stories of how tiny the rooms are in NYC. Not the case for us in this hotel - clean and tidy decent sized rooms. Very friendly staff and perfect location for us with a gentle stroll through Central Park to 5th Avenue taking about half an hour. Taxi back from mid town about $15.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 200 Rooms
- 1 Restaurant
- Business centre
- Concierge WiFi (fee)
- 1 queen bed, 2 twin beds or 2 double beds
- Wi-Fi (fee)
- 32 inch LCD TV
- iPod docking station with radio
- Hair dryer
- Iron/ironing board
- In-room safe
Resort Location Map
Excelsior HotelNew York,United States
- Hotel Contacts
- Extra Info
45 West 81st Street, New York City, NY 10024-6025
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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