- What's Included
I visited the first week of January. The lobby is very cute! The staff was helpful and even helped save us some money on an Uber with advice to take a yellow taxi babjbto the airport. Unlimited coffee and hot cocoa on the 2nd floor. Our room was clean and comfortable. We had drinks and sparkling cider before bed at the connecting restaurant. The kids loved it. Nothing bad to say.
I stayed at the Excelsior for three nights for a short vacation in early-January 2018. I chose this particular hotel because I was born and raised in Manhattan's Upper West Side, so the neighborhood feels like home to me. I return to New York every few years and the Excelsior is my hotel of choice.I typically get a room with two beds. The rooms are not tremendously large but roomy enough. Beds are comfortable and I slept well. For some reason, I usually get a room facing north toward the center of the city block, not the street, so I get very little street noise. If you get a room above the 6th floor, you can see above the adjacent buildings and the view is good. My heating/AC unit functioned very well and was not too noisy.The hotel itself is in an older building and the decor of the lobby is of dark-stained wood and red carpet - very classic! The front desk staff is very helpful. I had some confusing circumstances with my reservation (I went through Expedia), but there was no problem in checking in and the hotel was aware of my situation (I had to cancel then uncancel - long story). All was good.The hotel is in a great location! It is opposite the Museum of Natural History and the Metropolitan Museum is a short walk across Central Park. It is very close to the 81st St Station of the B/C subway train. I took Amtrak to New York and it is very easy to get to the hotel from Penn Station (just hop on the C). There are numerous excellent restaurants nearby on Columbus and Amsterdam Avenues. If you want, pizza by the slice and hot dogs from street vendors are nearby as well (this is my New Yorker background talking). There is a restaurant in the hotel, but I have yet to try it.Things to keep in mind about this hotel: the rooms lack small refrigerators or even coffee makers. There is no lobby coffee, and the breakfasts in the second floor breakfast room are expensive in my opinion. However, I asked for an electric kettle when I checked in and I made my own coffee every morning. You have to pay for WiFi in the room but WiFi is free in the lobby and in the second floor lounge/exercise room/business center, and that is where I went for a half hour every night checking my email or doing a little work.Usually when I visit New York, I try to avoid the height of the tourist season. That way I avoid crowds and the hotel rates are much more reasonable. The Excelsior does cater to tourists, and when I've been there during tourist season, the Excelsior is quite busy. In the morning, tourist buses wait outside lobby while tour groups check out. My recent January trip, however, was very calm and quiet and very enjoyable.
Booked this for a business stay. Nice, older / historic property. I was somewhat surprised however at the number of homeless people in the lobby. I then noticed they were riding the elevator and getting off at the 4th floor. I asked a woman wearing a black jacket with "Security" written in yellow letters if this was typical. She told me she was hired by the NYC department of housing and NYCDOH was renting several floors in the hotel for overflow housing since the homeless shelters were full. I was somewhat surprised to learn this was happening in a 4 start hotel but wouldn't want to see the homeless left on the streets either. I do think the Excelsior Hotel should disclose this better however. As a male, I was fine, but I would be upset if I was a single female or family with small children staying at this hotel as it was evident several of the residents were either suffering from mental illness or substance abuse. I wouldn't recommend traveling in the elevators or lobby alone in that situation. Otherwise, the property was clean and charming, akin to the pre-war era of the west side of Central Park.
Great location, good price for NY, clean spacious room, but two issues:1. Could not control the thermostat in the room, so was either too hot or too cold;2. Bath tub did not drain properly, and the lever switching from shower to tub did not fully work. Told staff about the drain issue, was told it would be fixed, but wasn't during our 4-night stay.
My husband and I stayed here for 5 nights on our first trip to New York... If you like old world charm ... pleasant staff and a nice basic clean room .. this is the NYC hotel to stay in, also perfect if you want to avoid the mid-town and Times Square hustle.The Excelsior is close to Central Park and a subway stop, it is also close to museums, plenty of shops and variety of restaurants nearby.Our room was very clean, and big enough for the two of us just a shame we didn't have much of a view as we had hoped for. Price was surprisingly good, compared to other hotels we looked at.All the staff were polite, efficient and very helpful when storing our luggage on the last day so we could visit Bloomingdale's and then have have one last stroll round Central Park before our flight home. We hope to return to New York in the very near future and would definitely stay at the Excelsior Hotel again!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 200 Rooms
- 1 Restaurant
- Business centre
- Concierge WiFi (fee)
- 1 queen bed, 2 twin beds or 2 double beds
- Wi-Fi (fee)
- 32 inch LCD TV
- iPod docking station with radio
- Hair dryer
- Iron/ironing board
- In-room safe
Resort Location Map
Excelsior HotelNew York,United States
- Hotel Contacts
- Extra Info
45 West 81st Street, New York City, NY 10024-6025
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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