Excelsior Hotel

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Overview
With an abundance of old world charm and comfort, this deluxe landmark hotel is characteristic of Manhattan's architectural beauty and thoroughly complimented by modern conveniences and luxuries. Located in the trendy Upper West Side, across from the American Museum of Natural History and a leisurely stroll from Central Park.
 
Location: Upper West Side between Central Park and Columbus Avenue. 15km from La Guardia Airport and 30km from Newark Airport.

tripadvisor Traveler Reviews
  • emalemenow : Chicago, IL
Ok... but needs some work

Pros-Great location, nice views fromthe upper floors, bellman, male front desk reception and maid were pleasant, AC worked greatCons-No free wifi, some of the wallpaper looked like it was peeling off, drain in toilet and shower was slow, engineer to fix bathroom and somefemale front desk reception acted jerky. No microwave (fridge avail for $10/day.) Ice located on certain floors only. Card was run 3x and doubled the pending amount on my card. Since I stayed for about 5 days, I eventually met one of the residents of the hotel that some reviewers mentioned. While I didn't have a real problem with it, I can understand how it could be off-putting to others.

  • T B : Tampa
Great location with old charm

This hotel has an amazing location half a block from Central Park and across from the Museum of Natural History. There are some great, relatively new restaurants on Upper West Side now. The main feature of the hotel that was not even marketed for our one bedroom suite - a lovely, sunny terrace. With two kids running around, and a very safe fence, it was perfect for us. It did seem like an exception for this suite (1112) and I would not count on it. Beds were comfortable and the bathroom nice. Parking across the street at the Museum is convenient and validated. For some problems, definitely a very loud, very big, old A/C unit in the bedroom so you have a choice of being too cold with a lot of A/C noise (there are duvets provided) or hot minutes after turning it off. There is a surcharge for a fridge (not prominently advertised) and also for in-room wifi (we knew this one). No complementary coffee (we are all day coffee drinkers and had it a few years ago at Park 79 on 70th a few years ago so it would be nice) but there is Starbucks right around the corner. Also, the suite works only for close families/friends given small size, walk through and glass door btw living room area and bedroom (we were with my parents). The wait for the elevators can be long around check out but we enjoyed walking down 11 flights of stairs. I would definitely use it again for a day or so if transiting, maybe longer if they fix the A/C and I could get a terrace included again. Priceless in that area.

  • surinder2706 : New Delhi, India
Ideal Hotel for tourists to Manhattan

the hotel is very centrally located for anyone visiting New York. The Central Park, MET, Rose Center for Earth and Space (American Museum of Natural History) and 5th Avenue are all within easy walking distance. In case one is averse to walking, the Subway station is right next door. The hotel's Calle Ocho Restaurant is very popular for Latin cuisines. For those interested in eating out, a number of restaurants and groceries stores are available along the nearby Columbus Avenue. The hotel staff is well behaved, courteous and considerate. The rooms are comfortable and well furnished. Although no coffee/tea maker is provided in the room, electric kettle is available on request.All in all the hotel is well worth ones money!!

  • mrussell959 : San Francisco, California
Predatory Cancellation Policy - Search for similar threads

Beware this hotel's zero-tolerance policy for not cancelling on time. Unlike what you'd find in more hospitality-oriented hotels, the staff were rude, abrupt, and completely inflexible. We called one night to cancel, but were told they could not process cancellations during night hours. Next day, we got so pre-occupied with other family matters, we totally spaced out the need to call back. When we finally remembered, it was too late, and a charge for almost $300 was placed on our card. Search these reviews for other threads from others who've also experienced this. They won't process your request at night. They also won't send an email reminding you of your upcoming visit. Yet, despite these deficiencies, they apply a zero-tolerance approach to taking your money. There are plenty of other options in New York. Like AirBnb.

  • Adnanistheman : Oakville, Canada
Perfect Location for Museum

We only had 2 nights in NYC. Our only must do on this trip was the Museum and Space Centre. This hotels the perfect location for this. Directly across the street. The hotel itself feels old world and quaint. Service was good, check in-out was quick. The doormen were very nice and helped get us a car service to LAG cheaper then a taxi, and way more comfortable. The room was a little dated, but clean. carpets could use a change though.

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  • 200 Rooms
  • 1 Restaurant
  • Gym
  • Business centre
  • Concierge WiFi (fee)
Standard Hotel Room includes:
  • 1 queen bed, 2 twin beds or 2 double beds
  • Wi-Fi (fee)
  • 32 inch LCD TV
  • iPod docking station with radio
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Bathrobes
  • Umbrella
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Excelsior Hotel
    New York,United States

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Excelsior Hotel
45 West 81st Street, New York City, NY 10024-6025

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

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