- What's Included
Stayed with family members during Easter vacation 2017. Reception staff distant to point of rudeness both on check in & when paying on checkout i do not believe receptionist actually said thank you. Doorman helpful & friendly in contrast. We had a meal in restaurant one night & everyone left the food. Hotel very dated in general. Not a pleasant experience in general.
This is a 90 year old hotel opposite American Museum of Natural History on the Upper West side. As a family of 4(2 adults and 2 kids) we booked 8 nights here in July and landed on 3rd of July. Frances and Candace are by far the nicest New Yorkers I met during this trip who were amazingly helpful with tips for our stay. Though I had booked a mini suite with 2 double beds, Frances upgraded us to a suite with a Park View and an amazingly comfortable sofa bed. I cant thank them enough. Andi's deli which is barely 80 m away and the Columbus Av Starbucks which is 70 m away made sure that our breakfasts were well taken care of. Candace also helped us out with directions to the local laundromat. Thank you ladies for all your help. Calle Ocho which is attached to the hotel has amazing Latino food. Angie at the Concierge desk was also awesome with her directions on how to use the Go Pass and also got us a discount with the car rental company. All in all, this was an amazing find and we intend to stay here for our next NYC trip.
Loved the room! The location is spot on, right near Central Park and the Museum of Natural History and many more awesome landmarks. The staff was so friendly and helpful as well! Would definitely stay there again, Very pretty too, like a boutique :)
When in New York, the attractions surrounding the hotel are important, but the proximity to the metro can be even more important. The Excelsior has both. Right near an entrance to Central Park near Belvedere Castle and Delacorte stage, across the street from Museum of Natural History, tons of good restaurants within a few blocks, and half a block from the metro. The staff greeting us were very pleasant, the room on the 12th floor was quiet (we were there on July 3rd, so perhaps the traffic was reduced for the holiday) and had a beautiful view across the city, the climate control had lots of settings for the temperature and the fan, and the beds were comfortable. The only thing that was an issue was a small step up into the bathroom which we kept stubbing our toes on, but when we kept the bathroom door closed, that stopped us and it solved the problem. To give you an example of the subway travel time, we had a Brooklyn Bridge tour scheduled in the morning and it took 30 minutes to get there using the C train. If you can get a good price, we highly recommend staying at the Excelsior.
Recent 2 day and 3 day stay in this hotel:- Stayed in a room on the 3rd floor (looked into the building next door) which was unsightly- Nice large room though the bathroom is small for 3 people to share- Bed and fold out bed comfortable, good a/c- No fridge or kettle in the room (unable to make your own tea or coffee)- public wifi does not work that well in the reception or 2nd floor. - Attitude of the reception staff is hit and miss (some were excellent, some need to learn about customer service)- Close to good restaurants, museums, subwayWould consider staying again if ever in NYC.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 200 Rooms
- 1 Restaurant
- Business centre
- Concierge WiFi (fee)
- 1 queen bed, 2 twin beds or 2 double beds
- Wi-Fi (fee)
- 32 inch LCD TV
- iPod docking station with radio
- Hair dryer
- Iron/ironing board
- In-room safe
Resort Location Map
Excelsior HotelNew York,United States
- Hotel Contacts
- Extra Info
45 West 81st Street, New York City, NY 10024-6025
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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