- What's Included
Pros-Great location, nice views fromthe upper floors, bellman, male front desk reception and maid were pleasant, AC worked greatCons-No free wifi, some of the wallpaper looked like it was peeling off, drain in toilet and shower was slow, engineer to fix bathroom and somefemale front desk reception acted jerky. No microwave (fridge avail for $10/day.) Ice located on certain floors only. Card was run 3x and doubled the pending amount on my card. Since I stayed for about 5 days, I eventually met one of the residents of the hotel that some reviewers mentioned. While I didn't have a real problem with it, I can understand how it could be off-putting to others.
This hotel has an amazing location half a block from Central Park and across from the Museum of Natural History. There are some great, relatively new restaurants on Upper West Side now. The main feature of the hotel that was not even marketed for our one bedroom suite - a lovely, sunny terrace. With two kids running around, and a very safe fence, it was perfect for us. It did seem like an exception for this suite (1112) and I would not count on it. Beds were comfortable and the bathroom nice. Parking across the street at the Museum is convenient and validated. For some problems, definitely a very loud, very big, old A/C unit in the bedroom so you have a choice of being too cold with a lot of A/C noise (there are duvets provided) or hot minutes after turning it off. There is a surcharge for a fridge (not prominently advertised) and also for in-room wifi (we knew this one). No complementary coffee (we are all day coffee drinkers and had it a few years ago at Park 79 on 70th a few years ago so it would be nice) but there is Starbucks right around the corner. Also, the suite works only for close families/friends given small size, walk through and glass door btw living room area and bedroom (we were with my parents). The wait for the elevators can be long around check out but we enjoyed walking down 11 flights of stairs. I would definitely use it again for a day or so if transiting, maybe longer if they fix the A/C and I could get a terrace included again. Priceless in that area.
the hotel is very centrally located for anyone visiting New York. The Central Park, MET, Rose Center for Earth and Space (American Museum of Natural History) and 5th Avenue are all within easy walking distance. In case one is averse to walking, the Subway station is right next door. The hotel's Calle Ocho Restaurant is very popular for Latin cuisines. For those interested in eating out, a number of restaurants and groceries stores are available along the nearby Columbus Avenue. The hotel staff is well behaved, courteous and considerate. The rooms are comfortable and well furnished. Although no coffee/tea maker is provided in the room, electric kettle is available on request.All in all the hotel is well worth ones money!!
Beware this hotel's zero-tolerance policy for not cancelling on time. Unlike what you'd find in more hospitality-oriented hotels, the staff were rude, abrupt, and completely inflexible. We called one night to cancel, but were told they could not process cancellations during night hours. Next day, we got so pre-occupied with other family matters, we totally spaced out the need to call back. When we finally remembered, it was too late, and a charge for almost $300 was placed on our card. Search these reviews for other threads from others who've also experienced this. They won't process your request at night. They also won't send an email reminding you of your upcoming visit. Yet, despite these deficiencies, they apply a zero-tolerance approach to taking your money. There are plenty of other options in New York. Like AirBnb.
We only had 2 nights in NYC. Our only must do on this trip was the Museum and Space Centre. This hotels the perfect location for this. Directly across the street. The hotel itself feels old world and quaint. Service was good, check in-out was quick. The doormen were very nice and helped get us a car service to LAG cheaper then a taxi, and way more comfortable. The room was a little dated, but clean. carpets could use a change though.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 200 Rooms
- 1 Restaurant
- Business centre
- Concierge WiFi (fee)
- 1 queen bed, 2 twin beds or 2 double beds
- Wi-Fi (fee)
- 32 inch LCD TV
- iPod docking station with radio
- Hair dryer
- Iron/ironing board
- In-room safe
Resort Location Map
Excelsior HotelNew York,United States
- Hotel Contacts
- Extra Info
45 West 81st Street, New York City, NY 10024-6025
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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