Grand Hyatt New York
- What's Included
The room was filthy, full of dust, upholstery peeling off. No amenities - no water, mini bar empty, no coffee machine. Come on! The staff at best indifferent. The market food greasy and not fresh. Staff unfriendly and expecting a tip on top of it. Coctails in the bar - tasteless, full of sugar, small and expensive.
The Grand Hyatt was a pleasant surprise and defied every negative expectation I had of a big city hotel. The staff was cordial throughout our stay. The doormen, the front desk, and the housekeeping staff went out of their way to make our stay a pleasant and restful experience. When you step out the front door, you are within walking distance of Times Square, Broadway, the UN, and an array of other destinations. The members lounge is exceptional. It is fully stocked with everything you could ever need or desire, especially breakfast. I’ve experienced hotels where the morning crowd is lined up out the door. Not so, here. It has a beautiful terrace and great place to meet. The rooms are comfortable and not luxurious but efficient. A visit to NYC is to spend time outdoors thus making the rooms more than adequate for the weary traveler. And the hotel is located next door to the Central Train Station; a special experience unto itself. Overall, a great experience and not disappointed.
Great location, but expensive parking (do not bring a car). Lovely rooms with a view of the Chrysler Building from our room. Big hotel, but friendly staff and right across the street from our wedding venue at Cipriani's.
Long story short, I am still fighting charges on my personal credit card that should be on my company card that Hyatt cannot even find under my reservations. All 5 days I was there I got to spend an hour on the phone with accounting, and even 3 days after I checked out I'm still doing the same thing. The front desk managers I dealt with had no idea what they were talking about and were extremely rude. The bed is horrible, my sheets were literally torn, and I could hear my neighbor's entire conversation all night. The room was very clean though and they did a great job with the cleaning service. Housekeeping is the ONLY positive about staying with this company.
Great location to all the places within 20 minutes of car ride or subway ride. Great customer service overall and super fast check in process.The two issues I had were the toilet wasn't cleaned when I checked into the room and the wall isn't sound proof and sometimes you can hear people from the outside or vice versa.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1301 Rooms
- 2 Restaurants
- 1 Bar
- Business centre (fee)
- Currency exchange
- Valet parking (fee)
- Internet (fee)
- Self-parking (fee)
- Laundry and dry cleaning services (fee)
- 1 king or 2 double beds
- Iron/ironing board
- In-room safe
- Internet (fee)
- iPod dock
- Hair dryer
- Maximum occupancy of 4
- Some rooms with shower only.
Resort Location Map
Grand Hyatt New YorkNew York,United States
- Hotel Contacts
- Extra Info
109 East 42nd Street Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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