Grand Hyatt New York
- What's Included
Really happy we stayed at this hotel for our stay in NYC. the location is obviously great. right in the middle of everything. The bed was very comfortable. there is plenty of storage and the en-suite was excellent. The staff were also really good.
I travel very often and stay at different hotels every time, this is my second stay at a Hyatt. My first stay was lovely! No bumps, nothing weird. This time was different. The hotel room for this occasion was gifted to myself and a family member. During the room purchase online, I guess the option to pay the hotel directly versus through Expedia was chosen. Meaning that the charge would be made upon arrival directly to the hotel. But apparently this also meant the card that was on file to reserve the room couldn't be used - meaning that I had to pay for the room when I arrived. I've never experienced this before so I don't think it's standard policy but I could be wrong in thinking it's strange. Unfortunately my debit card was charged before I was told the total to be charged, causing my account to overdraft before the charge reversal could go through. Secondly, I ordered a $53 bottle of champagne via room service one night. On my final tab, after the service charge and taxes were added, this somehow skyrocketed to $80. Another absurd charge was $3 per bag to have the hotel hold our luggage until our train later that day. For a 4 star hotel this should be a complementary service. As for the receptionists I worked with in the hotel lobby, I only spoke with 1 of 3 that I felt genuinely wanted to help me and patiently explain these policies. The hotel room was extremely large, crisp in decor and design, and very clean. Unfortunately, the combinations of weird charges and policies have soured my taste for Hyatt hotels. I won't be staying at any again in the future.
Room was dated as always this hotel needs to be renovated wallpaper coming off the walls in the bathroom the hotel felt good and towels and washcloths and then after stating they would bring them failed to bring them I'm a globalist member that stays over 100 nights a year with Hyatt very disappointed in this property
From the valet parking, to the check out kiosk, everyone was very friendly with us! It was our first visit to New York City, what a chaotic city! However, giving the location of the Hotel, (walking distance to the Grand Central Subway Station), it made everything so much convenient.
I was most excited when I was told we were booked at the Grand Hyatt NYC for business. Unfortunately I must say I didn't depart the hotel feeling over excited about my stay.We had 3 rooms booked on a $13.5k package so this was a good booking for the hotel.I approached the hotel prior to the stay and prompted them a few parcels were going to arrive a day prior to my check in.. I was absolutely flabbergasted to hear that I was going to be charged significantly high charges for this by the concierge. Then they added that even throughout my stay as a guest I would also be charged.Thankfully my cousin lives in NYC and I had the parcels directed to her.Seriously, my belief is that it is greedy to charge guests to receive mail. Even a letter was going to be at a cost! No five star hotel I've ever stayed at (and that is a lot of hotels globally), have ever charged anything for receiving mail and delivering it to my room.The hotel is in a good location.The staff service was average. For this status of hotel, you would expect highly trained happy staff.We requested recommendations for dinner, to which the staff advised us to stay in the hotel restaurants and refused up give us external eatery suggestions.The 3rd day in we were not given any towels. This would not have been an issue if this didn't happen another 2 days in a row.On a seperate day we were not replenished with bathroom amenities.Overall no major problems, but not what you would expect from a hotel of such expense and status.For the price I would definitely stay somewhere else.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1301 Rooms
- 2 Restaurants
- 1 Bar
- Business centre (fee)
- Currency exchange
- Valet parking (fee)
- Internet (fee)
- Self-parking (fee)
- Laundry and dry cleaning services (fee)
- 1 king or 2 double beds
- Iron/ironing board
- In-room safe
- Internet (fee)
- iPod dock
- Hair dryer
- Maximum occupancy of 4
- Some rooms with shower only.
Resort Location Map
Grand Hyatt New YorkNew York,United States
- Hotel Contacts
- Extra Info
109 East 42nd Street Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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