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Hilton Manhattan East

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Overview
This boutique hotel is located in Midtown Manhattan is near the Chrysler Building, Grand Central Terminal, the United Nations and Tudor City, a historic landmark residential enclave. Offering newly renovated contemporary accommodations with modern amenities in a 1931 historic neo-gothic tower.
 
Location: On East 42nd Street at between 1st and 2nd Avenues in Midtown Manhattan. 13km from La Guardia Airport and 20 km from Newark Airport.

tripadvisor Traveler Reviews
  • christopherbP6720CT : London, United Kingdom
Hilton - not the usual standard

Dirty, tired Hilton. No hot food - no room service, no restaurant, room not cleaned until after 5pm (complained & the staff really didn't care) & invoice not even emailed after stay - which was promised.

  • :
Don't even think about it

This is one of the worst hotels I have ever had the disfortune of staying in. The entire property is in a state of disrepair and in dire need of renovation. The rooms and common areas are not well maintained and the dining options are dismal. Those may seem like insignificant, general complaints but consider this: I awoke the first morning of my stay at the hotel only to learn that the shower in my room was broken. The knob that allows the user to adjust the temperature was very obviously broken and just left hanging on the shower wall so the only option was ICE cold water. Not just not hot enough or even lukewarm but literally ice cold. I called down to reception to request a new room in which to take a shower and immediately got the impression that this was a known issue. I had to pack up and move to a new room just to take a shower and the entire process took so long that I missed my first client meeting of the day. Not the way to make a good first impression for sure. The person who helped me at the front desk was apologetic but not very much so, and never tried to do anything to make things right. No one even cleaned or brought fresh towels to my new room and several items, albeit less important ones than the shower, were broken in that room as well, including the clock radio and the toilet that ran all.night.long. Needless to say, I will not be back to this hotel and will forever be wary of the Hilton brand as my experience at the Hilton on 6th Avenue was lackluster as well.

  • ernestolebron :
Not a bad hotel, but not quite meeting the Hilton standards

This hotel is very well located and I wouldn't say that I didn't like it. Service was good, the bed was very comfortable and price wasreasonable. I wouldn't give it more than a 3/5 review because it doesn't quite meet the standard that I've seen in all other Hilton hotels I've stayed in the past. The bathroom window was broken and it was covered with a cardboard pasted to the remaining glass; the light in the closet was flashing on and off all the time; some heating controls underneath the sink had the lid taken off and it was uncovered; etc. It definitely needs some money invested in upgrading the infrastructure so that it can compare to similar hotels.

  • 693steffid : Pittsburgh, Pennsylvania
Midtown NYC

It's hard to find good, clean, affordable and centrally located rooms in New York City. The Hilton NY Grand Central is well located, not extravagantly priced, clean and friendly. My only complaint is that the meeting room had awkwardly placed pillars in the middle of the room.

  • lkind2017 : Chicago, Illinois
Poor customer service.

I was treated like a nuisance instead of a valued guest.My room was booked by my union. Arrived after 9pm. Was told that my personal debit card was needed for incidentals. Then I was told that there was not enough money on my card to pay for my stay. (I was NEVER supposed to pay for my stay). I showed them the paperwork that was given to me by my union. They told me that only meant that my union only committed to reserving my room. And, basically, that I couldn't pay for the room, I wouldn't get it. They then tried to get in contact with the organizers of my conference. (My reservation had absolutely nothing to do with them.) By this time, the once welcoming staff could care less about what happened to me, even if it meant me sleeping on the street. I told them that I would pay for the first night. The man at the desk told me that there was not enough money on my card to pay for one night (which was none of his business). I paid for the room and called my union the next morning to inform them that there was a problem. As a Black woman, I was offended by the automatic assumption that I could not afford the room, and the lack of concern and customer service I was shown after it was assumed that I couldn't afford my room. Horrible service.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 300 Rooms
  • Restaurant
  • Bar
  • Gym
  • Business centre
  • Currency exchange
  • Babysitting services (fee)
  • Wi-Fi (fee)
  • Concierge desk
Standard Hotel Room includes:
  • 1 King, 1 queen, 2 double or 2 twin beds
  • A/C
  • Bathrobe
  • Tea/coffee maker
  • In-room safe
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Hilton Manhattan East
    New York,United States

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hilton Manhattan East
304 East 42nd Street, New York City, NY 10017-5905

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.