Hilton Manhattan East
- What's Included
I had a bad experience at this hotel about 2-3 years ago. Knew they had made some renovations so I thought I would give them another chance. I doubt that I will stay at this hotel again. Does not start breakfast until 7 AM. Rooms are very small. Could not turn my chair to the desk as the bed was in the way.
Last week, I was stranded in NYC after the snow storm, I contacted the hotel and got fast service and some good advice. The room was comfortable and very up to date. The staff provided me with a location for a quick meal and helped arrange taxi service in the morning.
This was one of my most disappointing Hilton stays. Room was extremely small. Room was clean however the bath tub was still dirty. Staff was not as friendly as you would expect to get at a Hilton. We stayed here because it was one of the least expensive Hiltons in New York City. We now know why.
Stayed at this hotel for business. Found the hotel staff to be quite helpful and accommodating. They went out of their way in simple items to ensure experience was good. When I didn't have enough time to sit for breakfast, a waiter immediately grabbed me a coffee with a lid and a container where I could take some food along. Simple things like this stand out.
Despite multiple emails to the manager of this hotel I have still received no response from the hotel itself about issues during my stay in December. My problems were as follows:1. I was charged more than quoted for an inferior room type. Upon making the reservation I was given a confirmed "Total for Stay" of 1,575.88 USD including all taxes and fees. Upon checkout I was charged $1,712.32 without explanation of the additional charges. I still don't understand why the original price wasn't honored and have not been refunded the difference.2. My room type was not delivered. It was disappointing to pay extra for a superior King Room but because of a late check-in there was only a standard room with Queen bed or ADA Accessible room available.3. Evidence of previous guests. Trash and clothing items were found in a drawer.4. Odor & Mold. There was a strong odor in the hallway of the 4th floor, closest to the front of the building. We noticed it throughout our stay. There was also a strong smell of damp or mildew at the entrance to room 401. In the lobby we noticed mold on the walls and the ceiling which my girlfriend took photographs of. 5. Room disrepair. The safe was broken in our room (401). The handle to the safe had been ripped off and the plastic was cracked. I asked for the safe to be fixed. The repairman used gaffer tape to reattach the handle which had fallen off again by the end of our stay.6. Room amenities. We were surprised to not find bottled water, cotton balls or q-tips, an iron or ironing board, robes or slippers in the room - despite having experienced this at other Hilton properties. 7. Poor service. Although Hilton's main Customer Service center and Twitter account have followed up with me since the stay I have been met by complete radio silence from the hotel itself.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 300 Rooms
- Business centre
- Currency exchange
- Babysitting services (fee)
- Wi-Fi (fee)
- Concierge desk
- 1 King, 1 queen, 2 double or 2 twin beds
- Tea/coffee maker
- In-room safe
Resort Location Map
Hilton Manhattan EastNew York,United States
- Hotel Contacts
- Extra Info
304 East 42nd Street, New York City, NY 10017-5905
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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