Hyatt Place New York Midtown South
- What's Included
First, let me say that the hotel room itself was fine, as were most of the staff. The breakfast looked better than it actually was, but acceptable. The reason for the 1 star rating is as follows: I needed to spend a week in Manhattan. As an Expedia rewards member, I found this hotel for under $200 a night, and decided to book it for two nights since I had never stayed there, and wanted to make sure it was as advertised and a reasonable walking distance from where I would be spending most of my days. When I received my confirmation by email a few minutes later, I realized they had only booked and charged me for one night. I immediately called the front desk, explained the error, and asked if they could make the correction. I was told that they would not be able to match the rate and that the rate had to be set through Expedia. I called Expedia, and THEY said they would have to call the hotel to get their permission to do so. The Hotel manager refused, and then Expedia informed me that they could not add a night, but would have to cancel my reservation ( at $200.00 / night ) and re-book it for 2 nights at $500 plus a night ! ( $1025 with tax, more than 5 times the advertised rate ) I asked the Expedia rep if she realized what she was asking me to do, got a moment of silence, then I refused, and kept the one night @$200.00, since they had already charged my credit card. I arrived at the Lobby and spoke with the manager. He said he was unable to help me since â€śrates are subject to change without notice.â€ť I tried again the following morning, and would have been willing to accept some type of compromise, since we were already checked in. But there was absolutely no effort form management to even try to adjust the rate even though there was plenty of availability. The only response was â€śSorry , our rates are subject to change.â€ť I checked out and spent the rest of the week at a 4 star hotel 3 blocks away. It was like a classic â€śbait and switch schemeâ€ť which I would not have expected from a Hyatt Hotel. The next morning, while sitting at breakfast in my new hotel, I received an email from Hyatt, welcoming me to the â€śHyatt Experienceâ€ť. Really???
Location 10/10. Service 10/10. Plus these guys will pursue you if you donâ€™t seam completely satisfied, till they get it right. Breakfast 5/10. Nothing wrong with the food. Just not a lot of choice. But all the staff are great.
Hotel very tired once on the floors and rooms. Unfortunately I had a bad experience with major partying going on in the room next door. Went on to the early hours, manager on duty was called at 2am, and went to the room requesting them to quieten down. 3am, continued, manager requests again, 4am, Manager asks them to leave the hotel which was great. What wasn't great was that there was no security and after they were evicted from hotel, came up the stairs back into the room after 4am and used their key cards again as the Manager did not take them off them. And to add to all that, was threatened by one of the party goers at the lift the next morning. As I was a women travelling alone, that was very freighting. Hotel were apologetic of course, and refunded my night, but is a serious issue when the party goers get chucked out of hotel only to be able to get right back in again. Breakfast was far not great at all, impossible to get a seat after 7.30am. Location was great. But sadly, due to the wear and tear of the hotel and security issues I won't be staying there again.
The staff was very friendly and nice. Upgraded my room as a Hyatt mid-tier member. Room was clean, bed and pillows were extremely comfortable. Location is very convenient and close to major attractions if you are going there as a tourist.
Very nice hotel, clean. Friendly staff, accommodating, helpful with directions. Rooms were nice, good size, clean, we were on the top floor with an observation deck which was pretty cool. I will say we went down to breakfast at the end of when it was being served and with that being said, it was awful.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 185 Rooms
- Bakery cafe
- Fitness centre
- Parking ($)
- Valet parking ($)
- Deli/market ($)
- 1 king bed
- Shower only (some rooms)
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- Maximum # of guests 2
Resort Location Map
Hyatt Place New York Midtown SouthNew York,United States
- Hotel Contacts
- Extra Info
52 W 36th St, New York City, NY 10018-8029
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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