New Yorker Hotel
- What's Included
We spent four nights here kicking off our two week east coast vaca. The first night we were in a very small room but the front desk moved us (without asking) to a much bigger room with The Empire State Building right out our window! The location was perfect for our subway adventures. We are very pleased with our stay.
Great location, good room. Very helpful and friendly staff. Secure. No one admitted to elevators without your room key, and that's good. If there were coffee pots in the rooms, that would be nice. Or at least complimentary coffee in the lobby, but instead, there's a fairly pricey coffee bar in the lobby.
Very convenient located but the space is small. Do not let the pictures fool you. With that said, we hardly spent any time in the room except to shower and to sleep so it was okay. Do note that there are student residents on several floors of the hotel, so you are likely to run into skimpy dressed individuals who drown themselves in cologne and perfume in the evening. Our room only had one set of towels, and to get another set took over an hour. Overall, very clean, the AC functioned well. It is across the street from Madison Square Garden. Valet Parking will cost you $60/day. They charge you a service fee which gives you free wifi. You cannot opt out of it and it is $29/day!
Excellent location - very close to Macy's and Fashion Ave - close to Penn Station for Trains, Subway and believe it or not a full service Tim Horton's!! Rooms and property were very clean, secure and comfortable. Enjoyed being able to walk to dinner every evening and also enjoyed the Bell/ Security Staff who are great ambassadors to the New Yorker hotel and to the City of New York.
I won't recommend the New Yorker, mainly due to the horrible, no good, very bad attitude of the people working in the reception area, beside other stuff. Here's my list of grievances: 1- Noise levels: the noise from the street is not blocked by the windows. Horns, police, ambulances and fire engines can be heard at the 28th floor at the same level as if you were on the street. The windows are not sound proof at all.2- The building is old. But there are charming old and just old. The rooms at the New Yorker are the second type. Awkward floor plans, subcompact bathrooms and a strange closet are the norm. If someone is using the bathroom in the room besides yours, you can hear the pipes making strange and ghastly sound on your room.3- The people at the reception: this is the worst. First, the reception area is always crowded with long lines. Even for the simplest request you need to stay in line for no less than 15 minutes. The bouncers in front the elevators add a strange feeling that you probably are not safe in the hotel. There should be a better way. 4- The keys get de-magnetized for nothing. I kept the key in my wallet while my wife kept her in her purse. Every day, they lost their capacity to open the door. Every time, we spent time on the lines and heard things like "the excess of people with cellphones here cause the keys to lose their code" besides other patronizing answers. And my key was kept on my wallet, on my back pocket, where I always keep hotel room keys with absolutely no problem.Then there was this really small problem that the hotel personnel managed to transform in a big issue: Due to the noise we asked to move to another room. They requested us to pack our belongings and advised us that they would do the move during the day. They did the move but they forgot an orthopedic neck pillow that my wife uses due to a problem in her neck. We went to the reception and they assured us they had it and that it would be in the room soon. We waited, fell asleep in our clothes with lights on but the pillow never arrived. Next day we tried again (waiting in the line) and got the same answer. This ritual was repeated for 4 days. We spoke to several managers (Mrs. Saracoglu, Mr. Bryant, Mr. Rauch, Mr. Simms, Mrs. Blackburn, Mr. Bah and a lady by the name of Samira). Sometimes these managers complained to us that we were there too soon -"the lost and found only opens after 9AM" - while others complained that it was too late and "the person who has the keys is already gone". Long story short, despite assuring us, several times that they found it and that it would be delivered to us, they were incapable of actually returning it. One of the managers offered to buy a new pillow from the drugstore next door but we refused. After all, they assured us they had ours. On the morning of the last day, one of the managers (Mr. Bah) said that they found out that the pillow was delivered to another room and they were now incapable to retrieve it. To crown the whole thing, after we boarded a cab to the airport, the hotel doorman approached the driver, asked about our destiny and demanded payment from the driver in an extortion that was in perfect Mafiosi style. According to the driver that was common practice and I am sure this is completely illegal and punishable by law. Despicable!It's important to point that this is not about the financial value (although it was an upscale orthopedic pillow) but about the complete lack of customer focus, willingness to help or pure incompetence. Had they said they lost it we'd be ok. But to repeatedly assure us that they got it and failing time and time again to return it was truly disastrous.In interest of fairness, the beds and bed linen are very good.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 912 Rooms
- 2 restaurants
- 1 bar
- Room service
- Fitness centre
- Laundry facilities
- Gift shop
- Business centre
- Free Wi-Fi
- Wedding facilities (fee)
- Parking / Valet parking (fee)
- City view
- 1 queen or 2 double beds
- Full bathroom
- HD TV with premium cable channels
- Alarm clock
- Coffee maker
- Iron/ironing board
- Maximum occupancy of 3
Resort Location Map
New Yorker HotelNew York,United States
- Hotel Contacts
- Extra Info
481 8TH Avenue, New York City, NY 10001-1809
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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