NH Jolly Madison Towers
- What's Included
I stayed here for 5 nights with my sister as we was touring NYC. We had no problems with check-in or front desk, the gent who checked us in was really welcoming and was happy to help with any of our questions. The room was basic but you get what you paid for. The beds were comfy and there was no street noise to keep us up at night which can be a problem when in a busy city like NY. Fresh towels were provided every day and the room and bathroom were kept clean.The location was perfect being just a walk away from Times Square. There was a Dunkin’ Doughnuts seconds away which was a cheap place for a quick breakfast and the Moonstruck Diner across the road was brilliant for more of a sit down breakfast (pancakes are recommended)!!Although there were some improvements that could have been made in the room (such as towel rail hanging off and the TV signal being poor) if you are going to this hotel for a basic place to stay when touring the city it is an ok place to stay.
No amount of renovations will solve the real problem in this hotel: the fact that they DO NOT care about their guests' experience. No matter what they answer to people's reviews, I'm sure they will not change until there is a complete renovation of the management team, specifically upper management.The Neutral and good things: - They let us check-in very early, around 11:30 AM. I was so happy about this that I barely noticed the totally uninterested guy in front desk. - Check-out was very fast. We were told "no extra charges" by the guy handling check-out and then we were out (really, REALLY fast check-out experience)- One woman at the front desk was very helpful (a young black woman, I believe)THE BAD:- I specifically asked for more towels 3 or 4 times because they kept leaving us 2 bath towels for 2 adult guests. Oh, and after we had extra towels, the next day they would come and take the extra ones and just leave 2 or 3 instead of 4, which was my request. Insane. - They left 1 tiny shampoo bottle for 2 people every day (and zero bottles of conditioner). - You could see dust in every corner of the hotel.- Only 1 ice machine (placed on the 4th floor) for a 16-floor hotel.- No water cooler, no complimentary water bottles when you arrived, nothing. - I had to call them 3 or 4 times to get a simple bathtub plug. Every time they answered like I was asking for a premium service or something. - The message light on the phone kept blinking, but we had zero messages. - They left an HBO brochure in the room... but they don't have HBO working. Rating: Two stars. This is not a 1 star rating only because we were able to do early check-in.
The New York Jolly Madison Towers has a nice location (Madison Avenue and 38th) and rooms that are a decent size but the hotel is "tired". The air conditioning is an old window unit, the restaurants in the hotel have all closed, the maid service not careful so bath items were not replaced, pads near the telephone missing, etc. I was a speaker at a conference that paid for my room but I received a hotel charge on my credit card that took a week of correspondence to correct. This is not a hotel I would recommend.
thy hotel shows very nice bedrooms in the pictures but that is only for the deluxe room. if you don't get the deluxe room YOU ARE IN VERY BAD SHAPE. THIS HOTEL IF HORRIBLE!!!! DONT FALL FOR ANY FALSE INFORMATION!!!
The hotel is a very average hotel. Rooms are okay, bathroom is really good. The matress was a little kneaded to the centre of the bed. The wifi were not working in my room and the reception could not do anything about it, but give me a number of the internet company to call. On the other hand, the service is good and also is the location. I give 3 stars for it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 250 Rooms
- Common Area Wireless Access
- Parking (fee)
- Wheelchair access to common/public areas
- Laundry Service
- Concierge service
- Business facilities
- Pets Allowed
- Wireless Internet Access
- air conditioning
Resort Location Map
NH Jolly Madison TowersNew York,United States
- Hotel Contacts
- Extra Info
22 E 38th St Midtown, New York City, NY 10016-2502
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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