NH Jolly Madison Towers
- What's Included
Hotels in New York are always special cases and in short the situation can be summarized: high price and low performance. Obviously there are too many tourists in NY, which is unbalancing the ratio between demand & supply. In case of the NH Jolly Madison I found outdated rooms, hygiene standards to be improved and finally the Hotel cannot even offer breakfast anymore. Having stayed in the Hotel about 5 times in last 10 months, I found the above confirmed again and again. Just the Location Close to our office made me trying multiple times, but most likely not again.
My friend and I stayed here for 3 nights, and it was fantastic! Lovely modern room with a wonderful bathroom and great view of the city. The staff were lovely and so helpful whenever we had any questions or requests. Great location too, therefore I will definitely be recommending this hotel to other friends.
We check in and we went to this Front desk associate that didn't know how to do customer service. She never even gave information about the hotel, rooms, directions, never even greet us. She just check-in us, ask for credit card and ID and just gave the paper and key to the room. I feel like we are not very welcome to the hotel. We went to the room, the towels smells like old wardrobe and the bed and furniture are broken. the bed was screeching and we actually had a hard time to sleep.I told them what is the problem on the room before I leave so I wont charge for incidentals but seems like they didn't care about broken stuff they just care about money. Believe in the power of reviews. It tells about the hotel a lot. And also for the management please take your time to train your people and improve your services instead of spending a lot of time commenting on reviews and apologizing but it never changes. First time stayed here and definitely will not recommending it to my friends.
Visited this hotel recently and was not disappointed. I had read some previous negative reviews and was a little concerned but i needn't had been worried. The room was clean and tidy, the bathroom well decorated and clean (toiletries provided). Air con in the room was a little noisy but perfectly useable. The staff were very welcoming and friendly and the hotel was ideally situated, close to Times Square & Empire State Building. The room didn't have tea/coffee facilities or any fridge but there was a diner just across the road that's open24hrs and we brought back hot drinks and bottles of water to drink in our room. Yes the rooms and communal areas could do with a refresh BUT this didn't impact on our stay in any way. If you are looking for a hotel in the heart of the city on a budget then this is just the place. We really enjoyed our stay!!
I am a young woman travelling alone and as such was a little nervous about terrible hotels. I had of course been on here and read the reviews...maybe some people were expecting a palace? It's a huge hotel, lots of rooms so they are probably not massive, but mine was perfect. A corner room on the 11th floor, in among the tall office buildings that characterise that part of town, lots of traffic so a little noisy, but I a not a person bothered by that. For me, the sound of traffic was part of the ambience and it was comforting to know the city is thriving around you. My room was clean, nothing fancy, but who goes to New York to stay in their room? and my bathroom clean. The hotel isn't modern, don't go into it thinking you're staying at the plaza, but it's comfy, clean and the staff were pleasant, even the guy who puts the bags in the luggage storage for you on check out was friendly. If you need something, like an iron, it was with me in minutes, if you need recommendations, speak to the desk, they know what they're talking about! The location of this place cannot be beaten either, a 15 minute walk to Times Square,empire state is close, Bryant Park if you want to chill Is like 15 mins away. I was at the Convention centre all weekend and even that was only 25 mins to walk and if you didn't want to walk grand central is 2 blocks away and Times Square of course Is the key to everywhere on the subway! The internet is free (sometimes you need to reconnect, but it's free!) , the bed was clean and comfy, the shower strong and welcoming and I would absolutely stay here again in a second. If you have an issue, talk to the staff they are helpful! and don't forget New Yorkers don't fall at your feet, but my goodness they will try to help you anyway they can. Safe is available in a room by reception, double keyed and very secure so use speak to the front desk. Don't be put off by bad reviews, everyone sees things differently and as a young solo traveller (who can be a total snob!), I was very happy and safe here.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 250 Rooms
- Common Area Wireless Access
- Parking (fee)
- Wheelchair access to common/public areas
- Laundry Service
- Concierge service
- Business facilities
- Pets Allowed
- Wireless Internet Access
- air conditioning
Resort Location Map
NH Jolly Madison TowersNew York,United States
- Hotel Contacts
- Extra Info
22 E 38th St Midtown, New York City, NY 10016-2502
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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