Renaissance New York Hotel 57
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If you are traveling alone this hotel might work for you. However if you try to fit 2 people into these tiny rooms it's not pleasant. Smallest hotel room I've ever seen. And not cheaper because of it. No fridge in room. One sink. One foot of counter space. Very cramped. I have friends who have stayed in New York several times and they also agree that these rooms are smaller than other New York hotels.
Reading the reviews here and seeing the pictutes before I booked this hotel for one night, I thought I was booking a very nice hotel.Upon entering the hotel, I knew I was duped. The front desk was in a small area, covered on one side with drapes from another era. I was upgraded to a Junior Suite because of my gold status. To get to the room you need to take an elevator to the lobby, and then from the lobby to our room. The elevators are old, and although clean do not provide a 4 star feeling. The junior suite was o.k., but the last time the room furniture was updated was in the late 1990's. The paint job was from 2008, per the hotel's website. If you are looking for a 3 stars hotel, this is a good one, in nice location. But if you are looking for a 4 stars hotel, that's not the place to stay.
I stayed at this hotel last week. The room above mine had a leaky toilet or sink that completely flooded the room and leaked into my room. None of my property was damaged and I was moved to another room. But the hotel management never contacted me to apologize for the situation or inconvenience. If having water pouring from above head and into your clothes closet does not warrant outreach, I wonder what would at this hotel. Extremely poor customer experience management not in keeping with Marriott's service principles.
We are Gold Elite members and stayed for two nights from October 10 to October 12, 2016. Upon checking in, we never were invited to use and enjoy the Elite room for breakfast and refreshments throughout our stay. Friends have stayed recently and enjoyed this.We were not made aware that this benefit was available to us. Also,upon returning to our room around 3pm on October 11, our room had not been cleaned. We make three calls over the next hour with no response. I asked to have a manager call me and no one called. Also, we were placed in a room that had loud contruction noise just outside our window during the day. We were not informed of this problem ahead of time and were not offered a replacement room. We are very disappointed in the service and stay and would like to hear from the manager to address this issue. thank you
We stayed 3 nights at the Renaissance New York Hotel 57 in October, 2016. The hotel was in a great location, was comfortable and well-maintained, and more than served our needs for our 3 day weekend in New York.We arrived around 9:00 at night and were quickly checked in. The check-in set up is a little odd in that the front desk is on the ground level of the hotel, but you need to take an elevator up to the lobby, and then transfer to another elevator to get to the guest rooms. Our room was probably the largest we've seen in New York. There was plenty of room to move around, which is not always the case, and there were two large closets, one with hangers and one with shelves, for clothes storage. In addition to the bed, there was a small night table and a desk that was built into the wall. Like the room, the bathroom was large and offered ample counter and shelf space. One complaint about the bathroom is that much of the wall between it and the rest of the room was translucent glass. While this gives a nice effect during the day, it leads to waking anyone else in the room up if the bathroom is used at night. The climate control system in the room seems to run either a little too cool or too warm, but worked well enough on a pleasant fall weekend. The room's soundproofing could be better. We could easliy hear doors slamming in the hallway and people walking around. That being said, very little street noise made its way through and we were easily able to sleep through the night. The hotel does have a restaurant/bar, fitness center, and business center, but we didn't use any of those.The hotel's location is great. There are 3 subway stations within an easy walk (59th and Lexington, 63rd and Lexington, and 51st and Lexington). From these, we were able to get anywhere we wanted to go in Manhattan and Brooklyn with a maximum of one transfer. The theater district and Central Park are both a pleasant 20 minute walk away. There aren't a ton of food and drink options in the area, but with so much within easy reach, it really wasn't an issue. The staff at the hotel were universally friendly and helpful. When I called about an issue with our climate control, the engineer was up in fewer than 5 minutes. The front desk and bell staff were also constantly asking about our stay and what they could do to make it better.With its combination of location, cleanliness, and comfort, we found this to be a perfect hotel for our 3 day weekend and we would happily stay there again when we return to New York.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 200 Rooms
- Business centre
- Room service
- 1 double bed
- 225 square feet
- In-room safe
- Internet / Wi-Fi (fee)
- Alarm clock
- Coffee maker/tea service
- Luxurious bedding
- Some rooms have shower only
- Cribs and rollaway beds not permitted
- Non smoking
Resort Location Map
Renaissance New York Hotel 57New York,United States
- Hotel Contacts
- Extra Info
130 E 57th St, New York City, NY 10022-2726
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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