Renaissance New York Times Square Hotel
- What's Included
We have stayed at this hotel four times before and was always very impressed with it. The only good thing about the hotel now is the location, right in the heart of times square. On arrival to the hotel, when you enter reception there is no greeting from the receptionists, no welcome to our hotel, have you stayed before or smiles or any friendliness, they were just rude. No offer of help with our bags. Our room was very dated and due to this, the small light in the bathroom did not work, the toilet did not flush properly and kept blocking up, in the end we had to get the maintenance guy to come and unblock it, the paint on the light over the bed was peeling off, most of the sockets in the room don't work, the whole section of sockets next to the TV lifted up and didn't work, the TV had spots all over it and no matter what you did to the aerial it didn't work properly. The hairdryer didn't work properly, kept cutting out, the carpet was very sticky and the beds were incredibly uncomfortable and tiny. They are double beds and for two adults and 2 teenage boys sharing, it was not ideal. Each time we rang down to the front desk for help, they didn't greet you and then most of the time, they would just hang up with out saying goodbye, you could tell that it was inconvenient for them each time we phoned. I have a contact at the hotel and she always books the rooms for us, but it felt like we had just been stuck in this room (as if it was the only one left), the air conditioning was very noisy and not easy to use, it was always freezing in the room and freezing outside. The block out curtains don't work properly as you can still see the lights coming in from the buildings and the hotel is very noisy. We used to love this hotel, but I wish I had read some of the other reviews before I stayed there, because it would have been a better trip for us. Wont be staying there again.
I chose this hotel because of its proximity to Penn Station. I will definitely stay there again because it is fabulous! The customer service begins before you get there when their Guest Relations Director, Justin, emails you and asks for any special accommodations you may require. The room was ready, beautifully decorated (looks like a recent remodel), and the view was spectacular. Our trip to New York was wonderful and we felt safe and well taken care of at the Renaissance.
very convenient location, clean and comfortable room, friendly staff, easy valet parking .. Our room was in the back of the hotel, so it was quiet.. don't miss the lounge which offers a wonderful view of Times Square.. highly recommend.
A wonderful place to stay if you want to be close to the hustle of Times Square. A bit noisy. Block out curtains for when you need to sleep and get away from the bright lights of Times Square. Close to all the major shops and restaurants. Rooms are very spacious and nothing beats a comfortable bed like those of the Renaissance Hotels. Tea & Coffee facilities plus fridge available. Breakfast with the best view of Times Square!!!!
If you need to be right in the middle of Times Square and don't mind fighting crowds of people every time you step out of the hotel, this hotel is in the perfect spot. It's convenient to theatres and right in the middle of all the action. While I don't care for the noise, the location was such that we could walk out the door and be at our show in 5 minutes.As for the hotel, the room was okay, though kind of dark and directly facing a giant flashing billboard. Luckily, there are curtains. We were on the 11th floor and could still hear noise coming in from the street -- some sort of music, plus a little traffic. It wasn't too bad, though. The TV remote wasn't working properly nor was the volume on the TV, which is a pet peeve, but that was the only malfunction. It was nice having a refrigerator, coffee pot and tub. The hotel does not have room service, which came as a surprise, and the only real place to get food was the bar. It was noisy, but had a nice view.What the hotel had going for it was friendly employees. Everyone I encountered seemed truly nice. Also, the free breakfast for Gold level members gave the hotel some more value for the money. The breakfast and seating area were actually quite lovely.I wavered between giving this one 3 or 4 stars, but went with 4 because of the nice employees and good breakfast. I don't know that I would stay here again, but then I will probably never stay in Times Square again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 310 Rooms
- Restaurant & Lounge
- Business centre (fee)
- WiFi internet (fee)
- Parking / Valet (fee)
- One king
- Alarm clock
- Iron/ironing board
- Hair dryer
- In-room safe
- Maximum occupancy of 2
Resort Location Map
Renaissance New York Times Square HotelNew York,United States
- Hotel Contacts
- Extra Info
Two Times Square 714 Seventh Avenue at W. 48th Street, New York City, NY 10036-7301
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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