Sheraton New York Times Square Hotel
- What's Included
The location is obviously great, it's time square. Surprisingly its not as loud as I expected. Rooms are quite small but very clean. The bed was very comfortable. However no WIFI in the room. Nice staff
Wanted to stay in the thick of it...The hotel is located just a few hundred yards from the beating heart of NYC. For a quick trip this was perfect, The 7th ave subway is located a 1 minute walk from the hotel. We stayed in the "parlor suite" which is 2 rooms, 1 a traditional hotel room and the other set up a a living room with a couch tables and chairs. It also has a queen murphy bed (pull down). It was great for 2 adults and 2 kids.
We arrived at the hotel early and were allowed to check in around noon. The room we reserved and previously paid for wasn't ready but we were told we could upgrade for another $30 a day and that room was ready. After traveling we were ready to check in early so we agreed to pay the extra for the upgrade. The room was clean and comfortable albeit smaller than most hotel rooms. The view from the room was not great but the location of the hotel to Times Square and Rockefeller was really great. There are plenty of eating choices around the hotel. The worst part of our upgraded room was it appeared to be directly under the 44th floor conference room because we were always hearing chairs and/or furniture above us and it occurred very early each and every morning. Not a great way to wake up each day. Overall the stay was good.
Unpleasant experience. I chose this hotel as a member of SPG but really disappointed. Front desk personnel never smiled or greeted during the check in process. And I understand this property is located near Time square but $65/day parking fee? Also $35/day storage fee if you keep anything in the refrigerator in the room. Worst hotel service I ever had.
Our stay started very bad, with a rather unpleasant receptionist, who didn't greet us, and didn't accommodate any of our small requests. We were also asked to wait for a few hours for the room to be ready (after a 14 hour trip). Then everything changed, when an angel came to save us. Her name is Felicia, a Customer Care Agent. She made sure we were treated well and she went the extra-mile to make us feel special. We were amazed with her kindness. The highlight: a small cake and a sweet note, for our kid's birthday, which fell exactly that day. In a big city like NYC, in a big hotel, like Sheraton, it's very easy to be overlooked. Sheraton is lucky to have Felicia and we were so lucky to have met her. The room we stayed in was quiet, very clean, and had an amazing view. Thank you, Sheraton NY!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1756 Rooms
- Gym (fee)
- Business centre (fee)
- WiFi in lobby
- Concierge Parking (fee)
- One king or two double beds
- In-room movies (fee)
- Alarm clock
- Iron/ironing board
- Wi-Fi (fee)
- Hair dryer
- Maximum occupancy of 2
Resort Location Map
Sheraton New York Times Square HotelNew York,United States
- Hotel Contacts
- Extra Info
811 7th Avenue 53rd Street, New York City, NY 10019
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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