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We were going to stay at the Sheraton Tribeca in late October 2016. A couple days before our reservation date, we received a confirmation email letting us know that everything was in order.Check-in time was 3:00PM. We got stuck in traffic and were unable to reach the hotel until 7:00PM. Upon trying to check in, we were told that our reservation was cancelled at 6:00PM because they ran our credit card and it was declined.Instead of taking two minutes to call us and tell us about the card being declined and asking for a different one (or, as was the case, getting an updated number), they cancelled the reservation and gave our room to someone else. The hotel was full, so we could not stay there. The staff were rude about the whole situation. This was incredibly frustrating, and we were left to find a new place to stay at the last minute.Additionally, it's worth noting that we had colleagues staying there the same evening who had booked a suite. They were told the check in time was 3:00PM and arrived at approximately that time. Upon arrival, the suite was not ready. They would not allow them to check any baggage in, so someone had to stay with their baggage in the lobby, and the suite was not ready until 7:00PM. They were not given any sort of a discount.Terrible policy, and the staff were awful with they handled this. Very disappointed.
The hotel itself is in a good location, easy access to the train etc. The room was clean, bed was super comfy, great view! That being said, the service at the bar, restaurant, and room service is awful!!! And the concierge was so rude not just once but EVERY time I spoke with her. The final straw was me sitting there waiting to secure a ride to the airport while she argued on the phone with someone acting put out that I was interrupting her. I've stayed here before but it was never this bad! Won't be back.
The gym is super filthy, the room not taken care off, old and worn out. Not even an umbrella can be provided. The location is great, but still would no one recommend to stay. Way to expensive for what you get. Very disappointed about the brand Sheraton.
Rooms are nice, clean and comfortable. The noise from the street can be loud. Location is good to easily walk to Chinatown, Little Italy and Tribeca. And an easy 1 train ride to Midtown. Would recommend.
I really liked the feather pillows for a good night's sleep, the 24-hour gym - for those of us staying on UK time - and the location; it's a gentle stroll from the cute soho streets, the delis, the bars, dean and delucca on Broadway and not too far from Washington Square. Sadly, the front desk messed up taking a business call, which is deeply unimpressive. when I checked on Monday, I told them I was due to take a call at 6am from a client in Spain and the girls on the front desk assured me they have 24-hour coverage on the front desk. Being on the 18th floor, I couldn't just nip down close to the scheduled time, so I phoned the front desk... and it rang and rang and rang for 20 minutes. Meanwhile, my client is phoning from Spain and similarly, no-one is picking up. The client, my publisher and I are all swapping emails and still no-one is picking up. Eventually a man does pick up and I say, 'where have you been?'. 'Right here', he replies. So I tell him about the calls, and he claims no-one rang through. BUT I RANG THROUGH! So frustrating. So overall, a well-located hotel (bring ear-plugs - Canal street is noisy even if your room, like mine, is not on Canal Street itself - but a business hotel this is not!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 369 Rooms
- Business centre
- Gift shop
- 24-hour front desk
- Dry cleaning (fee)
- One king bed with shower only or two double beds with tub/shower
- Sheraton Sweet Sleeper Bed
- Internet (fee)
- Coffee/tea maker
- In-room safe
- 32 inch HD TV
- Shine for Sheraton bathroom amenities
- Robes and slippers (on request)
Resort Location Map
Sheraton TribecaNew York,United States
- Hotel Contacts
- Extra Info
370 Canal Street, New York City, NY 10013-2206
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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