- What's Included
We stayed here for one night and best thing is the great location. In only few minutes you are in Soho with many stores and cafes. The rooms are newly refurnished but very small. The towels need to be renewed, many were torn. The breakfast buffet was a big disappointment and not worth the money.
If you are looking for a fancy and luxury hotel you can stop reading now. But if you want to stay in a nice hotel, with helpful staff and a cosy roof top lounge and you do love Soho and Tribeca, this is the perfect place to stay. Make sure you book the Club rooms, then you have a simple breakfast included and afternoon drinks and snacks for free. It was very nice after a day in New York, coming back to the hotel, visit the roof top lounge, sipping a glas of wine together with cheese, nachos, guacomole etc. All served by Duane, who was very nice and serviceminded.
The first day found one bathroom towel frayed for 8-9 inches and a good sized. Hole in it. During our 3 nite stay we never obtained a bar of soap for shower, ran out of Kleenex, and although the burnt out shower light bulb was replaced they obviously did not try it after replacing as that too did not work. I had to place a towel on the ironing board as it's cover was stained and dirty. Those things aside, the rest of the room, tho small, was fine. The hotel itself centrally located, and employees nice.
Check InWe opted to spend a week in this hotel for a special occasion. I found the hotel was clean and tidy on entry. Jamie on check in was the first person to greet us and she was really lovely and had us smiling even though we where tired from our travels. She managed to check us in really quickly without any problems. I spoke with Sal a little after check in regarding a delivery I was expecting and he did a great job helping me with that and the subsequent follow up that was required, after the delivery firm made an error. It would have been nice if that had made it to the room however it was all a little thrown out by the delivery error. The RoomThe room was a good size for NYC and the view was amazing from the room. The only issue was the toilet flush tended to be a little intermittent, and on a few occasions I had to fix this myself, I'm sure had I raised the issue it would have been sorted. However for me it's quicker to get stuck in and sort it out. Victor was looking after our room each day and he did a great Job I can't thank him enough. He always took the time to say hi to us and crack a joke as we passed him, a really nice guy and he was always working really hard whenever we saw him. Club LoungeThe club lounge was tired and didn't have a toilet on the same floor we found this a little odd. You had to go back to your room if you needed the loo. The outside club veranda had the best views you could want in NYC easily on a par with the Empire state and Rocker fella, however it was in need of a tidy up and a few $ spending on it as it was tired and dated, I expected more from a big NYC hotel in this area. The evening snacks where very basic. Little things like bringing cushions in when it looked like rain was going to come down, background music and modern lighting would have been good. Possibly a wind-out canopy and power wash the floor. All small relatively low cost things that really would make a difference.The club staff did a great job at breakfast and of an evening. Deon and Alexia (I think her name was) really went out their way to keep the lounge tidy and well stocked in the evening even when really busy. Both really lovely people and put a lot of effort in to checking in with us to make sure we had everything and give us advice on the city. On a few occasions people seemed to be using the club lounge to hold personal gatherings for friends or associates that where not staying in the hotel, that was a bit off putting as we paid for that privilege, and the bar should have been used for that type of gathering especially when busy. LocationOverall a great hotel and location sitting on the edge of China town and Little Italy. This offers fantastic transport links and access to subway lines within a block or two. E line subway takes you uptown to time square within 15 mins and down town to the trade centre within a few stops. Loads of places to eat and drink around the hotel all within a walking distance. We stayed just off Time Square last time and would never do it again after staying in the Sheraton Tribeca 100% better quality and the staff actually acted like they care. RecommendationTry dining, we stopped in one evening and decided to eat down stairs. The restaurant was quiet and the service was really good from both the guys. The food was spot on, the rib eye steak was cooked to perfection and even me being a fussy eater enjoyed it. It was quite big as well. The Lamb dish was also very good. And the cost was the same as local bars only issue the meals could have come with a few more sides. 100% recommended.Bad PointsThe lack of beer in the bar on arrival. We got told a few different things and only two beers ended up on draught by the end of our week. The club lounge had no beer at all after our fifth day of being told no beer we got given a few beer vouchers. This meant going down to the bar and carrying the beer back up to the 21st floor. I was really disappointed with this and the solution provided by the hotel on the whole. Although the staff did their very best it was just not acceptable for a full week, I ended up drinking wine however it was not that nice. I'm sure management must have been aware of the issue and see no reason a few crates could not have picked up from the store. This was the most disappointing thing for me during our stay.
Great hotel with roof top lounge and views.Breakfast was a joke as the staff never put anything out unless you asked for it. I had to ask most of my 7 mornings there could I have cereal and the staff would go into store and hand you out one. They seemed to do this to all people wanting breakfast .I was miffed as to why they just didn't put the cereals they had out .I also had to asked for boiling water every morning too to make my tea as water in the flask which said hot water was only ever like warm.I noticed the staff were too busy texting in their mobile phones to replenish the breakfast items as they ran out.Even getting a plate was difficult as they put out about 3 at a time. Also breakfast was suppose to be at 7am but never ever anything ready at that time and my family wanted to eat early to get out early as a lot to get in on the holiday . Also there were 4 of us in room but towels were always lacking. Left 2 hand towels for 4 people and got face cloths one day but were never replaced again once used .I never saw a cleaner once and also wasn't left toilet roll so had to ask for that . Every thing just seemed to have no regular routine to it . If these things were all addressed it would be a good hotel as in great convenient location for tubes one minute walk away.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 369 Rooms
- Business centre
- Gift shop
- 24-hour front desk
- Dry cleaning (fee)
- One king bed with shower only or two double beds with tub/shower
- Sheraton Sweet Sleeper Bed
- Internet (fee)
- Coffee/tea maker
- In-room safe
- 32 inch HD TV
- Shine for Sheraton bathroom amenities
- Robes and slippers (on request)
Resort Location Map
Sheraton TribecaNew York,United States
- Hotel Contacts
- Extra Info
370 Canal Street, New York City, NY 10013-2206
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