- What's Included
Good location even if rooms can be quite noisy with all the traffic on Canal Street. Friendly service, yet not very switched on: room is made up quite late and often there's no change of towels until you request it.Rooms are not very big, but furniture is bulky and doesn't leave much space in a room which is already rather small.Surely the hotel is in desperate need of some kind of renovation.Price quality ratio is not really good as you can find much better places within the same area for a similar price.
I was travelling with my young son who had just turned 12 so had booked a twin bedded room through a very reputable travel agent 6 months previously for a 6 day stay in New York so I was pretty furious that when we checked in at around 5pm we were told that there was no twin room available to us as ours had 'flooded' but they could offer us adjoining rooms instead, and that we would get a twin room the next day. If my son was an older teen this might have been a reasonable option but in a strange city on one of New York's busiest and most chaotic streets, he did not feel happy about sleeping alone. Consequently we had to have those heavy adjoining fire doors constantly propped open by a chair and we never felt properly relaxed and of course we couldn't unpack. These rooms were not great, being right outside the lift. The next day we did some early sightseeing so that we could come back in the early afternoon to claim our new room. However, when we came back we were told that we were welcome to keep the extra room at no extra charge as there would not be a twin room available that day either. I really couldn't believe their casual attitude about all of this and how they didn't seem to appreciate how inconvenienced we felt about it. At my insistence I got complimentary access to their 'club' area which was a lounge on the top floor which was a very pleasant and stylish lounge with a 24/7 supply of drinks and snacks and spectacular views of New York from the terrace. However, only the next day did I finally get a twin room and what a sorry sight it was. It actually had a badly cracked basin in the bathroom, and when leaning over the sink to brush my teeth I had a close-up view of just how filthy the overflow hole was. One of the towels also had black staining on it - like mascara although it had been laundered so it really should have been de-commissioned. The desk chair had a revolting stain on it - nothing that upholstery cleaner wouldn't shift - but it just seemed typical of the lack of care or attention to detail. The beds were very comfortable so no complaints there. However, I was surprised and disappointed in a four star hotel that there was not even a little fridge anywhere to keep our drinks and fresh milk. There would have been space for this if a couple of shelves were taken out of their poor quality and unattractive brown furniture. So I wouldn't recommend this place - the staff did not treat us well and there are better hotels out there for the price.
I booked this hotel as I knew that Tribeca is a cool area--but I did not realise that Canal Street is probably the worst street in all of Manhattan! There is constant traffic as it leads to the Holland Tunnel and it does not feel safe at all, with lots of illegal vendors, homeless people and other very dodgy looking people lurking around. Now, the hotel itself--if the staff hadn't been very nice and the beds hadn't been very comfortable, I would have given it only 1 star! The rooms are very small and very cheaply appointed--for example, the headboard I think was supposed to look like leather but it was a very bad fake and was plastic as was the wall paper. The bathrooms are also too small with no space to put your toiletries. The closet was tiny and looked like the closets they have in a college dorm! One more thing--we usually had to wait at least 5 minutes for the lift as there were 3 lifts but 1 was out of order, which apparently is the case all the time. The lift then kept stopping at lots of floors since so many other people had been waiting. Overall, very disappointing!! I would not recommend this hotel.
We visited New York on a cold April 2017 with my wife, my one year old daughter and my parents.We decided to stay on Sheraton Tribeca for the convenient location and for the reputed name of the hotel. Sadly only the first part was successful.Probably we are spoiled by the Dubai standard in the hotel but Tribeca doesn't have the level of a 4 stars.First of all the receptionist was much more interested in my credit card than in making me feel welcome. Then nobody has accompanied us to our rooms even if we were with an infant and a old couple.We asked a water boiler to prepare food for our daughter but they answered that we can call and request for the warm water to the room service: we called 6 am and they answer that the service start 7 am :-/On the 2nd day no room cleaning were performed even if we remove the DND sign.The room are not as small as I was expecting: with the crib there are enough space to move around. The beds are comfortable while the furniture looks a bit tired. Little noisy the room facing Canal Street on lower level (6).
Good experience at this hotel! Staff were great! Rooms were a good size for New York. Close to subway. You can walk to wall st area. Only negative is that canal st is very busy and it was extremely hard to get a cab.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 369 Rooms
- Business centre
- Gift shop
- 24-hour front desk
- Dry cleaning (fee)
- One king bed with shower only or two double beds with tub/shower
- Sheraton Sweet Sleeper Bed
- Internet (fee)
- Coffee/tea maker
- In-room safe
- 32 inch HD TV
- Shine for Sheraton bathroom amenities
- Robes and slippers (on request)
Resort Location Map
Sheraton TribecaNew York,United States
- Hotel Contacts
- Extra Info
370 Canal Street, New York City, NY 10013-2206
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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