St. Regis New York
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- What's Included
Rare books and the original Bloody Mary greet you on the main floor. When you find your room; after enjoying everything Fifth Avenue and NYC has to offer, you will be enchanted by chandeliers, fruit and the finest bedding.You must stay at the St. Regis to experience history and life.
I recently stayed at the St. Regis New York and I can't say enough great things about it. It is a top shelf, 5-star, midtown hotel. The rooms and common areas are immaculate. The location is perfect. However, what really stood out for me was the staff. I had a medical issue that gave me some challenges when traveling. I notified the front desk manager, Paulina, in advance of my stay to see if the hotel could provide some help with the situation. She really went out of her way to help me. She communicated with me via email and telephone in advance to discuss options. The solution that she provided was perfect! She, and all of her staff were friendly, gracious and helpful. They really made what could have been a very difficult stay, a wonderful one. It was much appreciated.
I love the location, the staff, the restaurants, THE BAR, the rooms and all of the extra services that are offered here where staff remember so many little details about previous trips that each return is like an extended day from the last stay.
Checking in was the worst part of my experience. As I was standing in line to check in, there was one person in front of me who was being assisted and two other guests in line behind me also waiting to check in with only one front desk employee. I was in line for 7 minutes and never did the lady at the front desk make eye contact with me or signal her customer to hold on while she got some other employees to assist her. It was rude, unprofessional and totally unacceptable from any hotel of thus caliber. 2 minutes is the maximum amount of time you should wait before being acknowledged. Clearly the staff needs better training. That frustration aside, at approximately 6pm I ran into a friend from back home who was waiting for her room. She arrived at 4 and had been relegated to wait at the bar because there were no rooms available to honor her reservation. She had theater tickets and needed her room, so at her behest I inquired to the manager about its status. The manager was apologetic but couldn't guarantee when the room would become available. In the end it all worked out, but the my being neglected at check-in and her room not being ready are two things that you should never experience at a hotel like the St. Regis. Yes the rooms are nice, yes the hotel is well maintained, but the service is for me the most important, and the service that I experienced was slightly below average.
This hotel is the original St. Regis. Upon check in the staff repeatedly points this out with pride. It has a great location on 5th Ave and 55th street. The room I received in the Superior category (no.416) was a very strange and basically windowless room. Furniture is elegant, as in the entire hotel, and the room spacious but it is pitch dark even during the day if the lights are not on. There is a very small window next to the bed and the " view" is an unattractive inner court with fire escapes. I do not understand why such a room is even given to a guest. There was a large group in the hotel, partially blocking the lobby on Saturday Oct.15 early evening, and it was not easy to reach the exit door. The staff is friendly, but I cannot understand the rave comments about the service on the Internet - there was nothing extraordinary in the attentiveness of the staff However, the Bellmen are very efficient and do deserve a praise.The famous King Cole Bar does not have much space and it was also basically occupied by large groups.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Rooms
- 2 Restaurants (French, Bistro)
- Fitness centre
- Pool nearby
- Business centre
- Butler service
- Parking facilities (valet)
- Laundry service
- 24 hr reception
- King bed or two double beds
- Individual air-conditioned
- Full bathroom
- Satellite / cable TV
- Direct dial telephone
- Stereo system
- 450 sq ft
Resort Location Map
St. Regis New YorkNew York,United States
- Hotel Contacts
- Extra Info
2 East 55th Street, at Fifth Avenue, New York City, NY 10022
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.