St. Regis New York
- What's Included
My recent stay at the St. Regis was excellent. The staff is great, my room was fantastic and the whole overall experience was very pleasurable. I would recommend this hotel to everyone. I look forward to coming back. A special thanks to Jose at the front desk who has remembered me from previous stays and always inquires about my family. Touches like those make the St. Regis New York into the great property that it is.
We were upgraded to a suite, so we had a spacious room by NY standards. We didn't take advantage of the butler, but the service was wonderful. Quiet, luxurious room in a true Old New York institution.
Went for 'Afternoon Tea' here in February and I still get frustrated just thinking about how terrible the service was and how poor the selection of food was! I must say what a beautiful hotel which is kept in immaculate condition and the King Cole bar was fantastic but it was just the main restaurant which lacked any kind of atmosphere. I work in a very high end 5* hotel in Mayfair, London so I understand how it all works. One major thing that irritated me was the fact that me and my fiancé do not eat fish, so we told the waiter (who was miserable, lifeless and rude) so instead of replacing the fish sandwich with an alternative they simply removed it from the plate to which there was still evidence of that on the plate! $70 each, includes a glass of brut champagne, a few sandwiches, scone and pastries. Extremely disappointed, especially as we were on holiday from London, celebrating both of our birthdays.
On my most recent work trip to NYC, I chose to stay at the St Regis vs my usual (The Peninsula). Never again will I go back. After a long day of client meetings, I decided to grab a light dinner and drink at the hotel lobby bar (King Cole Bar). I travel quite a bit for work and my one rule of thumb is to avoid being holed up in a room with room service. I headed straight to the bar after getting back to the hotel and intentionally grabbed a small table in the far corner as I knew I'd need to get some work in to clear all my emails from the day. Literally within 15 seconds of powering on my laptop, one of the servers bolted over to me and asked if I was aware that they had a "No Laptop Policy" after 4pm. Seriously?? I had to ask myself, was I really staying at a 5-star business property? I politely pushed back and said I was a guest at the hotel and had to get some work done and would be out of there quickly after my meal. He looked annoyed but then retreated.Fast forward 15-20 minutes...my food and wine arrives and I'm not even halfway through. That's when the F&B manager then approaches me. He actually had the audacity to ask how much longer will I be on my laptop as I am being disruptive. Again, to set the context, I am sitting in the far corner next to a pillar and had my laptop screen dimmed to the lowest setting. I am not engaging with anyone yet I'm being disruptive?? One would think an F&B manager would have some business and common sense and decency to recognize that you don't go and ask a paying guest at the hotel to get up in the middle of a meal because they are working on their laptop. When I told him I didn't understand their policy and why he was enforcing it, he said I was not "fitting in" to the bar scene. Unbelievable. He then tells me he'd be happy to have my food and wine moved outside the bar where I could freely work. I am at this point just dumbfounded. It was like being asked to move to the back of the bus or get off the bus for that matter. Most humiliating and distasteful experience ever and never ever would I have imagined it would be on a work trip at what's supposed to be an upstanding hotel. And just to be clear, on the many occasions I've had to power up my laptop at the bar at The Peninsula to get some work done, not once did anyone ask me to turn off my laptop or leave. Crystal clear for me now...
I have been staying in the St-Regis New York for the last 18 years. The quality of service and comfort cannot be matched anywhere in NYC. During my latest stay was no exception, this hotel continues to be my benchmark of big city hotels. Thank you St-Regis for always making my stay enjoyable.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Rooms
- 2 Restaurants (French, Bistro)
- Fitness centre
- Pool nearby
- Business centre
- Butler service
- Parking facilities (valet)
- Laundry service
- 24 hr reception
- King bed or two double beds
- Individual air-conditioned
- Full bathroom
- Satellite / cable TV
- Direct dial telephone
- Stereo system
- 450 sq ft
Resort Location Map
St. Regis New YorkNew York,United States
- Hotel Contacts
- Extra Info
2 East 55th Street, at Fifth Avenue, New York City, NY 10022
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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