St. Regis New York
- What's Included
This is a great, old and elegant hotel in an excellent Midtown location. Service was unfailingly helpful and friendly. The restaurant is very good, and my room was truly spectacular-large, comfortable and well laid out.
We recently moved back to NYC and we decided to stay at the St. Regis for a few weeks while we waited for our more long-term apartment to be available. But we ended up leaving after just three days. There were many reasons, but the main reason was that I ended up having a major allergic reaction to their sheets. I broke out in a rash all over the first morning we were there and went to the hospital. I got steroid pills and a steroid shot which was supposed to calm everything down. But it only got worse. So we switched hotels after three days and thank goodness the hives started going away. I suspect it's all the chemicals they spray everywhere. The very first time we stepped into the lobby I thought some old lady sprayed on too much perfume but as time went on I realized they spray something to make it smell like that. As I wasn't feeling great, we ordered a lot of room service. One morning, I ordered some congee and I was really enjoying it when I chewed on a piece of plastic, and a sizable one at that. It was about 2 inches long or so. We immediately called someone to take it away as I had lost my appetite. To be fair they did comp the entire breakfast and I am assuming one of the managers called and left a message apologizing and they also sent us a bottle of wine with some fruit. All nice gestures, but the fact is this should never even have happened. The last thing that was disappointing about this hotel was that there was never really anyone accommodating people in the lobby and when there was, they were really unfriendly. We would often comment on how there is nobody pushing the revolving doors which is not a big deal but surprising for a four star hotel. And I've encountered someone (not sure what their job was) but they would just stand in the middle of the lobby and they would just have this sour look on their face. I thought for a second they were a guest at the hotel but they had a uniform on. Are people not trained at this hotel to greet the guests, even with a simple hello or a smile? With no shortage of luxurious hotels in the city, I think it's a pity that this one relies too much on their name.
This is a decidedly unhip hotel seemingly favored by the older generations. The rooms are quite small and I feel somewhat awkward interfacing with the pubic areas such as the lobby. It is near a lot of stuff so that is good.
I stayed in a huge two-room suite here, and I just don't understand the appeal. Perhaps my tastes are just not, ahem, refined enough, but I found the hotel to be a bit stuffy and uninspiring. This was the 3rd or 4th St. Regis that I've stayed at, and I finally realized that the brand just isn't for me. I guess I prefer more modern or unique hotels. It wasn't a bad experience, and the separate living room would be helpful for entertaining a certain type of client, but I wouldn't stay here alone and I wouldn't stay here for a romantic trip.The service was spectacular in the suite, and included a private butler. That said, I don't really need a private butler when I stay in a hotel. The front desk workers were friendly if not downright charming. The hotel lobby is small and, for my tastes, uninteresting. It lacks the wow factor. The concierge was very good, but seemed to sigh when he realized I had such pedestrian questions such as what new broadway shows might be worth seeing (I've been to NYC more than 30 times, but I always ask the basics).For the money, I'd pick the Waldorf Astoria or the Gramercy Park hotel for its warm, sumptuous colors and textures (in the larger rooms); or even the Mandarin Oriental.Note - I stayed in this hotel in 2014.
Stayed here to catch NYC at Christmas and were excited to stay in a legendary hotel. We have stayed at the St. Regis in Mexico City, Singapore and others, and were expecting the same level of excellence. We truly wanted to love this hotel, but instead, left feeling grateful we used points, and not cash, for our stay. Sad to say, we would not return. The good and the bad - The Good - Rooms are beautifully appointed, location can't be beat and some of the staff were outstanding. The Bad - Attention to detail has been lost. Some examples - long lines to check in and out. Yes, we realize it was high season, but staffing should be commensurate with the expected flow of guests. Next, after the bellhop delivered our bags, we asked for a bucket of ice. It never arrived and we had to get it ourselves. Breakfast took even longer than the ice. Small, but telling, details. Left feeling like the St. Regis NYC relies on its reputation to pull in the crowds, its service certainly doesn't warrant a pricey stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Rooms
- 2 Restaurants (French, Bistro)
- Fitness centre
- Pool nearby
- Business centre
- Butler service
- Parking facilities (valet)
- Laundry service
- 24 hr reception
- King bed or two double beds
- Individual air-conditioned
- Full bathroom
- Satellite / cable TV
- Direct dial telephone
- Stereo system
- 450 sq ft
Resort Location Map
St. Regis New YorkNew York,United States
- Hotel Contacts
- Extra Info
2 East 55th Street, at Fifth Avenue, New York City, NY 10022
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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