- What's Included
I would never recommend this hotel to anyone and I work in the customer service industry. For starters, our phone was broken which was an inconvenience but no big deal. Our sheets were stained. They gave us two towels for three people to shower with. When we tried to get more, we were given a hard time and were told that we have to wait. It's funny how this hotel mentions that you have a "private" balcony. You're in for a surprise! The "private" balcony is a long hallway with stains and wet carpeting. What aggravated me the most was that our door didn't even close properly. Not only was the lock broken but you could fit half of your shoe underneath it. Luckily, the maintenance man was kind enough to find weather stripping and fix the door. Not to mention that we paid $200 for ONE night to stay in disgusting conditions and put up with an unaccommodating, rude staff.
I traveled from California to this place for work. I booked my hotel on booking.com there was a miscommunication with my room I had added a day to my stay and there wasn't a room for that day... No big deal to me at all..What really got me is the man at the corner was so unprofessional! He first precedes to tell me that my reservation somehow it got cancelled yet again not a big deal to me I would just rebook.. however not only does he try to charge me a lot more but he discriminates against me because I am disabled and need a service dog.. he tried to charge me more than $150 than what my booking was and called my certified trained and registered service animal a pet, and tries to charge me an additional $20 a day for my service dog. As if that wasn't enough he questions my age (I am 27) saying I don't even look old enough to get a hotel. This was literally the worst customer service I've ever had in my entire life. I'm so horrified I'm going to the USSRD and getting them involved. What they did was not legal! Not only did I leave there unhappy I left feeling like a freak for having a disability.. I called Crystal inn and they were up to date on their service dog laws and even if you do have a pet they are still pet friendly. I recommend Crystal inn, same quality staff there is absolutely amazing. Oh and the fun fact that they actually follow the law..
Ok low budget accommodations. Not very accommodating. I arrived at 3:00 am. The Clerk would not allow any extension to 11:00 am checkout but was nice enough to allow 12 noon check out for extra $20. Breakfast till 10 am basic cereal n bagels.Offer pool, but no extra towels for pool use. Seems more like our way or the highway.
FLEAS!!!I hope I got your attention. 1 star is generous. Let me begin. I was staying for only 1 night with my dog. Approximately 5 minutes after I checked into the room I noticed a bug on my leg and swatted it away thinking nothing of it. A minute later, I noticed another and then more on my socks. I knew that if I had these bugs, my dog would have them. Sure enough, they were all over her. For the record, she is 12 years old and has NEVER had fleas. I don't know if we picked them up in the small patch of grass in the parking lot or in the room. I do know that I didn't notice them until we were in the room for a few minutes. I proceeded to bathe my dog for the next 2 and a half hours trying to get rid of the fleas. I informed the front desk and they sent someone up to spray something into the corners of the room (which will do nothing to get rid of fleas, you have to fumigate). Front desk said they would refund my money since there were no other rooms available. Then, after the bath had overflow, the front desk guy said they would not refund my money. I thought I might be able to stay if I got rid of the fleas from me and my dog but whenever I walked out of the bathroom near the bed, I found a couple more fleas hopping onto my feet. I decided I couldn't stay. Also, I wasn't able to rid all of the fleas from my dog so on my way home picked up flea & tick shampoo and bathed her again when I got home. So I paid $200 to drive 70 miles, get fleas and drive back home 70 miles. The front desk guy offered NO sympathy whatsoever. He may have said sorry but didn't show one ounce of remorse towards my situation. My weekend was ruined, period. The rest of the room? Smelled like it used to be a smoking room. 15 inch tube tv. No toothpaste, toothbrush, cups, etc. A couple small bars of soap and travel sized shampoo were all they offered. Oh, but fleas were free of charge! I don't know what was worse, my experience in the room or with staff. They still have a chance to win me over if the manager ever calls back or if someone from corporate returns my call. Until then, as a civil human being I have to urge everyone to avoid this place.
My wife and I returned to ABVI Neptune almost 2 years after our last stay. I'm pleased to say that the motel has received a make-over, and the rooms show a great deal of improvement. We were also please to see the hotel put out fresh bagels and donuts with coffee around 8 am each morning.Our host, Keith, went out of his way to make our stay comfortable. Although the motel has free complimentary WIFI, I had problems connecting with my Smartphone. Other members of our party had much better luck, and were able to connect. However, the signal on the first floor is intermittent at best.My compliments to ABVI Neptune on the makeover of its rooms. ABVI is the best value around for lodging at the Jersey Shore during the summer.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 181 Rooms
- Bar & Lounge
- Fitness centre
- Business centre
- Baggage check
- Room service ($)
- Valet parking ($)
- Parking ($)
- 1 queen bed
- hair dryer
- alarm clock
- iron/ironing board
- bottled water
- daily newspaper
- upgraded amenities
- iPod docking station
- safe ($)
- Maximum # of guests 2
Resort Location Map
The AlgonguinNew York,United States
- Hotel Contacts
- Extra Info
111 New York Rd, Neptune, NJ 07753-5258
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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