The Muse Hotel New York
- What's Included
The front desk staff was great. Check in and out was easy. The room was nice and clean. Location is good. The management, however, could use some work on customer service. On the weekends, they have coffee and hot water out until 10. On Tuesday morning we went down to get some hot water and lemon at 9:45. On the weekdays, they remove it at 9:30. When asked to get some hot water, the manager of the restaurant begrudgingly got it, and then scolded us for being late. $500/night and getting some hot water was an issue. Then when trying to get a cab to the airport, the manager got someone to try to get one for me. It was raining at the time. 30 minutes later, still no cab. However, people were getting them down the street before they got to the hotel. The manager was no where to be found. Finally, once I went in to say something again, he did get me one. It was just chaotic, and not the customer service I would have expected from the management of this hotel. With so many hotels to choose from, I wouldn't pick this one again.
Booked this via Virgin Holidays Sunday to Wednesday. We read the reviews and decided to give it a try.The location was great, just off Time Square - yet quiet for NY.Reception staff excellent, as were all the staff we spoke to.Not serving breakfast Sun/Mon was strange, we just went to the end of the block to Europa and ate there every morning (cheaper too)The elevators caused some comments between guests. They seem to arrive when they feel like it, and choose which floor to stop at, rather than on demand - Arkwright's till springs to mind!Bed was firm and pillows comfy, bathroom okay.No tea/coffee making facilities a drawback though.Late 12.00 noon checkout was useful.They booked a car to take us to JFK at a fixed price and stored cases until we needed on checkout day which was a big help when not leaving until early evening
In my room the wall where the aircon used to be the wall was not properly sealed which means you get all the street noise. I asked to be moved without success. The staff and manager were not at all helpful.
We have stayed here many times. We always love how welcome they make us feel. Out of all the people who stay here they remember us and call us by name. Those things are what sets this hotel aside from others. This hotel sits steps away from Times Square
Myself and my partner stayed here for my birthday week. It was top grade from the first day till the last. The staff were friendly and informative at the reception. Our room (a king size deluxe) was lovely and airy, with free air conditioning and a safe. Fresh bedding and towels every day and the room cleaned impeccably. Free coffee and tea was provided in the lobby every morning and free wine between the hours of 5pm and 6pm every evening. The location was superb, with Times Square literally 150 metres away. All in all I'd recommend this hotel to anyone who wants to stay in the heart of midtown Manhattan. I'd personally like to thank all the hard working staff at the Kimpton Muse, for making our stay such a fantastic one.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 200 Rooms
- Gym (fee)
- Business centre (fee)
- Cell phone rental (fee)
- Internet (fee)
- Laundry services (fee)
- Valet parking (fee)
- One king bed
- Flat screen TV
- Mini-bar (fee)
- Internet (fee)
- iPod docking station
- Iron/ironing board
- Hair dryer
- Maximum occupancy 2 adults
Resort Location Map
The Muse Hotel New YorkNew York,United States
- Hotel Contacts
- Extra Info
130 West 46th Street, New York City, NY 10036-8501
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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