The Roosevelt Hotel New York City
- What's Included
We booked on booking.com as it was deal of the day and I can say I was perfectly happy with my stay. We were in room 908 and although the room was fairly small it was big enough for 2 of us! Bed was comfy, the whole room was cleaned well every day and the rooms were fairly quiet. The location was good within walking distance of the Empire State and Times Square. My only complaints would be the hair dryer didn't work (Not a big issue) and the toilet blocked multiple times (which seems to be a problem in the hotel). For the price I paid I was happy with my stay.
Our stay was for a concert at MSG. Everything was within walking distance. Food,shopping,and lots of fun! The hotel has great customer service, Neepa at the front desk was very attentive and professional. Although the rooms were on the small side, the free Wifi/breakfast were a plus. Definitely would stay there again!
DO NOT BOOK AT THIS HOTEL. I have stayed at hotels all across the world, and this is the absolute worst by far. Within 5 minutes of sitting in the room, we saw a mouse run across. We called management immediately, who sent someone up to check into it. They acted very non chalant as if this was very routine call for them to get. I have looked at other reviews which also mentions rodents being found in the room - you can waste your time digging through those reviews or just stop reading this now and book ANYWHERE else. Person at the front desk joked and said maybe the mouse was on the luggage...In fact this is the attitude of everyone there...Deny Deny Deny...They know they have many issues and fail to acknowledge any of them. We asked to be switched into another room, which they managed to do. The toilet overflowed upon first use with poop all over the floor. Again we called and same person came up with same attitude as if this is very routine business. My wife used the bathroom and the toilet paper holder fell onto her foot and cut it. The wifi in the room was nearly non existent, very bad connection. The breakfast was empty, we had to tell them to take the food out of the kitchen and actually put it out so people can eat it. We witnessed someone trip and fall due to the breakfast floor being wet, they were in extreme pain....floor should have been dried off if staff were actually paying attention to the breakfast area. I tried to get in touch with the manager the same night, and manager was not available. I then tried to get in touch for the next 3 days and left messages for manager to call me back...Never got called back. Final message we left was call back by 5pm before we take this up with our credit card company and leave a negative review on trip advisor. We later got a call from the manager (who we were told previously was not available that day). Manager told us he could give us 10% back, a complete joke for ruining our trip to new york city. He stated that we had left a negative review on trip advisor already, which was not true. I got on trip advisor and found that someone else also found a mouse in their room the same time I was staying there, he must have thought that was me!! I tried to get info for the hotel owner, but the general manager and all staff would not give that info. This is the first negative review I have left on trip advisor and I have stayed in many hotels across the world. I am a level headed humble physician with average expectations, and when I say "stay away" please trust me. Me and my wife were lied to by staff and the general manager several times in trying to resolve this matter. I have plenty of money and can drop thousands on hotels. I booked this hotel at the last minute and it was the only one nearby which was available. Offering me 10% off is insulting for such negligence, mismanagement, deception, and lies. I used to live in new york city for several years and am appalled by this behavior. Owner of the hotel if you are reading this, share your contact info and me, my wife, and our friends will give you full details of our visit. This is info I would want to know if it were my hotel, so I could correct it. I got out of this hotel as soon as possible and booked at the Wyndham Tryp hotel which was a great experience, typical of many hotels in NYC.
We were horrified to watch the recptioniet laugh as we told him there was a mouse in the family room. Was disappointed there was no baby facility for the family room and the dirty bedding was out behind the tv. Other than that the breakfast had a good variety of options and area was kept clean. It was a good location.
Great place to stay. Price was ok, situated in the heart of the city, Perfectly placed for easy sight seeing, most places within walking distances. Not overly large rooms but very comfortable and clean. Own bathroom.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1015 Rooms
- 2 Restaurants
- 3 Bars
- Business centre (fee)
- Currency exchange
- Gift shop
- Wi-Fi (fee)
- Valet parking (fee)
- Self-parking (fee)
- Safety deposit box at front desk (fee)
- Conference facilities (fee)
- Wedding facilities (fee)
- Laundry and dry cleaning services (fee)
- City view
- One king bed
- Full bathroom
- Flat screen HDTV
- Room service (fee)
- Work desk and chair
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe (fee)
- Internet/Wi-Fi (fee)
- iPod or MP3 dock
- Smoking or non smoking available
- Maximum 2 adults, or 2 adults and 1 child
Resort Location Map
The Roosevelt Hotel New York CityNew York,United States
- Hotel Contacts
- Extra Info
18 W 25th St at 5th Avenue, New York City, NY 10010-2703
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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