The Roosevelt Hotel New York City
- What's Included
I booked this hotel for 1 night through Book-it for $187.78 for 1 person in preparation for leaving the next day for an international flight. This hotel was very dirty, smelled of cigarettes all over the property. My room was at the very end of the hall. The mattress was filthy and I found 1 dead bug under the mattress pad. The pillows smelled terrible. I did not sleep all night and slept with the lights on. The desk staff was rude and not helpful at all. The check out time in the room stated that check out was 12:00 PM. At 11:00AM my phone rang and front desk asked me if I was ready to check out. I said I thought check out was at noon and I wasn't quite ready. She obviously didn't like it but finally said OK , no later than 12;00! At 11:45 AM , I went downstairs with my bags and checked out and asked concierge to call for a taxi for the airport. She told me to go outside and flag one down. "They're all over ". I went outside and started walking down the street with my suitcases and a taxi about a block away was dropping someone else off at another hotel and asked me if I needed a taxi and I said yes. And he took me to the airport. The room at the Heritage Hotel, was very noisy. You could see the light under the door and a little along the side of the door frame. When the person in the next room came and went, I jumped right out of my skin. The bathroom was extremely small. I couldn't dry my hair without hitting the wall with my arm. Last but not not least, before I left the hotel, I walked down to CVS and bought a can of Lysol to spray my cloths , suitcase, bc I couldn't stand the smell in my clothes, hair, nose, in everything. I actually vomited that morning. I never had s coffee or breakfast until after I got to the airport. The taxi driver who was so nice told me I should call , I believe it's 333. He said it's a hotline where you report Bad hotels. I was out of the country for almost 3 weeks and just got back. To think for $25.00 more I could've stayed where I really wanted to stay. The Redbury.
We arrived in NYC early and were lead to believe our rooms would be available at 1.30pm. One room was not ready for check in until 3.40pm. The managers that dealt with us were extremely unhelpful, and lacked basic courtesy and understanding. We encountered a problem with the card with which we had paid for the room with for the account had been closed since the booking. Since the account was no longer open, (even though the hotel had taken the money), the managers argued we could not stay and could not get our 188 dollars back. I explained the situation to the management multiple times and even went to the bank to get a letter stating it was me who paid for the hotel, but they still were not satisfied. The management rang my bank, on loud speaker in the main lobby on front of other guests, and discussed my bank history- asking the bank teller all of the questions they asked me. When I spoke to the bank teller the hotel management insisted i speak to her with the phone on loudspeaker so they could hear this conversation. They then forced me to go to the bank again to recieve my shredded bank card and bring it back to the hotel. I had been travelling for over 24 hours at this stage, and the management couldn't have cared less. I certainly will not be staying in this dump again, and I would advise any other travellers, especially students- to steer clear of this kip!!!!
This place looked a lil sketchy to us after we arrived. Our room was on second floor w a view of a run down building with electric fence around. Yuk. The rooms are tiny and compact so small they put to trash can side by side as u open the door. Clean and comfy otherwise.ac worked well thats a plus. Free breakfast was a helpful thing to have. But the real downfall is the parking they have none. So they tell u to park in the i park garage and thats 65$ for an suv. Cars were cheaper i believe. They did give a sticker that we were able to get a discount for the parking. We Wouldn't stay there again.
Breakfast options very good, always fresh and always plenty of food whatever time you arrive for Breakfast. Rooms a little on the small side, we had a room with 3 single beds which were plenty big enough but room a little small to store clothing and luggage for 3 people. Great that we also had a fridge and tea/coffee making facilities.Hotel in great location, round the corner from the Flat Iron Building and sub-ways stops. Couldn't fault the location was very easy for getting about. Only downside was ticket seller in the foray had run out of tickets for tours etc so had to go and buy tickets else where. Chemist and supermarket at the end of block. Could see Empire State Building from our room as we was located on the front. Little noisy outside at night but what do you expect in a city that doesn't sleep, but not enough noise to stop you from getting to sleep. Would definately stop again. Staff very friendly and helpful. Would recommend the Chinese food cooked fresh while you wait was very nice.
Great location in the centre of Manhattan. The room was clean and tidy but on the small size. Beds were very comfy which is important. We stayed when it was very hot, luckily the aircon worked very well. The rooms have refrigerators which we found great. The front reception staff were very friendly and helpful but the breakfast room staff were very rude especially one particular man. Breakfast was adequate but a bit on the boring side.There is a chinese takeout next door which we used a couple of times during our stay. The food was reasonably priced and of a good quality.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1015 Rooms
- 2 Restaurants
- 3 Bars
- Business centre (fee)
- Currency exchange
- Gift shop
- Wi-Fi (fee)
- Valet parking (fee)
- Self-parking (fee)
- Safety deposit box at front desk (fee)
- Conference facilities (fee)
- Wedding facilities (fee)
- Laundry and dry cleaning services (fee)
- City view
- One king bed
- Full bathroom
- Flat screen HDTV
- Room service (fee)
- Work desk and chair
- Hair dryer
- Alarm clock
- Iron/ironing board
- In-room safe (fee)
- Internet/Wi-Fi (fee)
- iPod or MP3 dock
- Smoking or non smoking available
- Maximum 2 adults, or 2 adults and 1 child
Resort Location Map
The Roosevelt Hotel New York CityNew York,United States
- Hotel Contacts
- Extra Info
18 W 25th St at 5th Avenue, New York City, NY 10010-2703
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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