- What's Included
Our experience was horrible from start to finish but will only address the main issues...My young child wet the bed on our first night and we stripped the entire bed down to the mattress the following morning. That afternoon we returned to find that housekeeping had cleaned our room and placed the SAME soiled bedding on the bed. I called housekeeping and went to reception. A manager in reception told me that there was no way that happened and that housekeeping does a great job but he would speak to someone. I invited him to come smell the bedding but he never showed. I waited in my room for over an hour for housekeep to make sure it was changed. I then confronted the same manager afterwards to ask what he learned and he tried to tell me that maybe my child wet the bed after it was remade even though she had not been in the room and then told me that replacing blankets (even if on the floor in a pile of soiled sheets) is not standard practice. Clearly sanitation and hygiene are not important to this hotel. Safety clearly isn't either as housekeeping carts were parked in front of the emergency exit on the penthouse floor our entire stay and I have photos to show this. Our other major issue was when wanted our luggage stored on the morning of checkout. We called for bell service at 10:10AM but there was no answer. We then called reception who said someone would be up within 10 minutes. 20 minutes later we called reception again who said that they were very busy but when someone was available they would send them up. We went to breakfast and returned at 11:30 to find housekeeping cleaning our room even though we had not checked out yet and our luggage still there. We were no longer allowed to use the bathroom in a room we were still technically paying for!!! We called bell service again with no answer so we called reception who said they were sorry but they are very busy. At 12 our luggage was still in our room and I approached reception again. At 12:45, 2 hours and 15 minutes later our luggage finally appeared and we had to rush into an uber to make it to the airport on time for our departing flight. A manager simply said that we just drew several unlucky straws and this was not typical and hoped we would come again. While the location may be great, do not stay here!
I was in a one bedroom suite on the 16th floor and it was glorious. The beds were comfortable and the air conditioning worked well and the windows opened a few inches. The room had a small kitchen as well with a microwave and a fridge. The decor was fresh and lovely. The elevators were small but worked well. The front desk and the bellmen were fantastic. The location is great, a couple blocks from Central park and you can see Times Square down 7th Ave. I understand the standard rooms are small but also clean and nice. I will definitely use the hotel again. We went to a great little restaurant for breakfast next door, BenAsh. The in house breakfast restaurant is crowded and pricey.
This hotel is Very good spot on Manhattan areaThe room was very small and not new all hotel need renovationThe breakfast you will eat in a small dinner which is in the lobby but the food is very good The parking is not free
The only but most important reason why take this hotel is it's location. 5 minutes to Times Square, next to Broadway ... the location is perfect. On other hand the hotel is quite old, furniture and interior obsolete, nothing new or nice. The staff is OK and price reasonable. The wifi is NOT included in the price (in 2017! in NY!!), the surrounding is quite noisy ... but that is the price for great location.
We visited New York City in December 2015 and stayed at The Wellington Hotel. The location was perfect. Its an old school hotel with old school rooms but cant fault anything with the stay. Perfect city views from your window. Would definitely recommend.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 620 Rooms
- 24-hour reception desk
- Hotel safe
- Gift shop
- Laundry services
- Parking (fee)
- Wireless internet (fee)
Resort Location Map
Wellington HotelNew York,United States
- Hotel Contacts
- Extra Info
871 7th Avenue at W 55th St, New York City, NY 10019
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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