Coco Key Hotel & Water Park
- What's Included
I don't believe the hotel itself is worth the price. The service at this hotel was awful. They advertised daily specials that they had and they didn't have it. For example, St. Patrick's Day they stated what they offered at their bars and they didn't have anything to make it with. The bartender at the outside bar had no idea how to make a drink that was on their menu. Also, I don't know how the regulate the people coming through the waterpark, but it was not classy. The people were rude and just plain didn't have any matters or respect towards other people. On two separate occasions I told them about problems that we had in our room and they didn't send anyone. What I found very odd is that we had no cell service which is something that has never happened to us. We have ATT. I asked them if I could borrow a life jacket at the pool (there were others with life jackets in the pool) and I quote she stated that "it was against the law to have life jackets in the pool" I asked what law is that and she couldn't explain it. They only have one shuttle drop off and pick up time to Disneyworld.
So I came with some friends for the day. The space is great for families and a nice day in the heated pool and sun. My reason for writing was based on my service with Emilyanne though. She made us all feel so comfortable and was full of information and tips of things to do. We will deff be back to visit!
We had a lot of problems with the rooms and nobody seemed to care, except for this nice girl at Food & Beverage, Emylianne, she took care of us and that wasn't even her area, i suppose. But she made the staff fix and i'm really thankful! She solved my problem and also serve some good drinks for me and my husband. The pool area was very chill. I love it! ... but it was kind of hectic. Too many kids running here and there.
First off let me start by saying in less than a 2 month period of time we have been there twice. Once for 6 days and we were only suppose to stay for one night and then just last week we were there for 4 days.Now let me explain why. It is not because we have kids and it's a great place for them even though it is. We were just adults there, but your whole staff is wonderful. They all have great personality, but what really sealed the deal for us was your staff at the Tiki Bar. Emily Ann is just great and what makes her even more special is that her staff respects her. She gives her job everything she has. I've seen running from one end to the other end making things happen.Now let me talk about her staff. The first person we met was Fernando. He just made us feel welcomed. Then we met Erwin & Caleb and we felt like we had made a new little family. Oh, I don't want to forget Gloria & Mary at the front desk. They were just so nice when we checked in. This second time we hadn't made a reservation and you guys were booked up and Gloria worked her magic and found us a room.We will continue to keep coming back with the staff you have.Sincerely,Dottie Pavao
So, there was a lot that went wrong with this place.... from check in , room not being cleaned to the water park being closed! However, David, the MOD that day was super helpful and tried very hard to help in every way he could. I will say Corporate should help their managers be better equipped to take care of their patrons (David tried to give us a voucher but the computer wouldn't allow it). Joe from engineering was also very helpful with all the electrical problems in our room. But I have to say, without knowing any of the issues that I had all day long, I met MISS EMILY ANN from food and beverage services and she absolutely made my night!! She was a delight to speak with, went above and beyond to be helpful and just an all around lovely young woman! Made an otherwise trying day end on a very lovely note! That young lady is going very good places!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 400 Rooms
- Restaurants including: Callalo Grill, Tradewinds and Pizza Hut Express
- Pizza delivery to room
- 14 water slides (Water park open daily from 11am to 5pm)
- Convenience store
- Business centre (fee)
- 1 king and 1 sofa bed or 2 queens or 2 double beds
- Full bathroom
- Iron, in-room safe
- Mini fridge
- Maximum occupancy 4 persons
Resort Location Map
Coco Key Hotel & Water ParkOrlando,United States
- Hotel Contacts
- Extra Info
7400 International Drive, Orlando, FL 32819-8234
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.