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Disney's Caribbean Beach Resort

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Overview
Relax as lush gardens, warm breezes and sunny skies beckon. Five brightly colored "villages" - each named after a Caribbean island - capture the alluring ambiance of the tropics. This island playground features seven pools and pristine white-sand beaches on the shores of a 45-acre lake.
 
Location: Within the Epcot Resort Area; 22 km from the Orlando airport

tripadvisor Traveler Reviews
  • Steve A : Oklahoma City, Oklahoma
Poor service. Poor quality. Disappointed.

We arrived on Saturday, September 9 knowing the Disney parks and much of Orlando was going to be shutting down due to hurricane Irma heading our way. What we did not expect was the resort to not take care of its paying guests. At all. Our Disney travel agent assured us, after checking in with Disney, that Disney had a hurricane plan in place and guest would be 'well taken care of'. So we kept our trip as scheduled and planned to use the rest days we had built into our vacation for the first two days of our trip. We planned to ride out the storm. We arrived Saturday afternoon and were told by the front desk that they may not have food service on Sunday, depending on the weather, so we might want to stock up on these pre-made sandwiches (at $9 a piece) and whatever snacks we may want from their little snack room. We had purchased the dining plan and this is the option we were given for food. We had dinner reservations that evening at a another Disney resort so we didn't really have time to think about i. We purchased the sandwiches and put them in our hotel fridge. We had a nice dinner at the Floridian and returned to the resort for the evening.The transportation at the resort leaves much to be desired. If you are not in any type of hurry, by all means use the free shuttle. But plan on 30 minutes- 1 hour to get anywhere. Additionally, the resort is so spread out that while you can walk between your room and the food service area, if you got placed in a room or 'village' as they call it, on the outskirts of the resort it could be a 15 to 20 minute walk. Or a 15 to 20 minute bus excursion...you decide. Either way, it's not really convenient to tack 30-40 minutes on to every meal! We were fortunate enough to be placed in a village next to the food area so it was only about a seven minute walk for us. We used the internal bus the first day and after 15 minutes of driving around the resort we were finally dropped off at the food area. Decided walking would be quicker and it was. Now let's discuss the food options. Thankfully, The weather did not affect food service on Sunday morning but they still could not tell us if there would be food served past breakfast? We got a boxed breakfast no choice in the matter as to what we got. Just a box breakfast and go eat in your room. The same thing for lunch. No choice, just here's your box lunch, take it away and eat it somewhere else. And then this same pasta and meatballs were served a day later? Very expensive, using my meal plan pasta. But alas, the hurricane is coming, what choice do I have? There was a drizzly rain all day Sunday but we explored the resort in our ponchos and rain boots and had a nice family time despite the weather. The high winds and rain came Sunday night and I will say the hotel is built nicely as I could not hear any of it inside my room.P.S. No housekeeping services ran in Sunday-full trash and dwindling toilet paper. Monday morning: the sun is shining, the storm is gone, but everything is shut down today. Everything. No food. No housekeeping. No pool. No playground. There were leaves and small branches scattered throughout the resort due to the high winds and rain. I get it. That needs to be cleaned up. I get it. But are your chefs and servers doing the cleaning? Are your housekeepers out raking the leaves? I just do not understand why there was still no food or housekeeping services all day Monday and the swimming pools didn't open until around 3 PM? There were so many guests out and about on Monday with nothing to do in the beautiful weather. I understand there are things going on with the hurricane but it just seemed like you had a lot of displaced guests with nothing to do and nothing to eat on their very expensive paid vacation. So this is the day we got to eat our pre-made sandwiches that we bought two days earlier. And they were just as disgusting as that sounds. We took an Uber out to dinner at an off-site restaurant that night even though we had already paid for 8 meals (4 people on our trip) for our meal plan that day that we would not get to use. That Afternoon I called the front desk to request more toilet paper as we were on our last roll. First off, it took about seven minutes on hold to reach the front desk. And once I get the front desk and request either toilet paper be brought to my room or I even offered to go pick it up knowing that they were probably busy. I was told no one could bring me toilet paper due to the safety of their employees. So I again offered to come by and pick some up and was told that that was not recommended due to my safety. I laughed and asked her what she thought we should do when this 1/4 roll of toilet paper that we were using was gone? She had no answer. She said when safety was not a concern she would have someone bring us some. I guess safety issues cleared up three hours later when there was a knock on the door and two rolls of toilet paper were presented. Tuesday: Due to construction, there was one food tent available for breakfast. Fine, it's breakfast. Whatever. It was a buffet type set up with some decent options. Dinner: we had the food tent option with two main course choices and some sides. And then two food trucks. Not terrible but honestly just not what I expected from a Disney 'resort'. The big pool was nice with waterslides for the kids. Then we had another pool close to our village that was nice and big as well. No slides or fun stuff just a pool. The grounds were very pretty and lush and well-kept. The room was small to me and had one tiny dining table with two chairs, two beds, and then the TV sitting on a dresser. I did like the open closet clothes bar and shelf area in the bathroom as it provided additional easily accessible storage. We were given a $75 per day credit via a Disney gift card upon arrival. This was for the inconveniences due to construction. While this was definitely appreciated, it by no means compensated for the lack of quality of the food options and quality of service provided. I just had higher expectations due to the Disney hype. Maybe that was my fault for listening to others? But I was definitely disappointed with the resort. I feel like we overpaid. I would have been perfectly happy if this all happened at one of their lower-priced resorts. I wouldn't expect housekeeping to come every day and wouldn't expect as many food options. But when you're paying more you expect to get a little bit more. Nope not in this case. Do not spend the extra money!I have several other instances of lack of attention to the guests but I feel like this post is already too long!

  • BrazilianLu : Sao Paulo, SP
Moderate category???

The hotel is under renovation and although the guests are experiencing all the issues that come along with that, they continue to be charged normally. No discounts, no special rates.The restaurant during the hurricane was in a shed, the food was poor (pasta only), there was no (even basic) housekeeping, the snacks should be free, but were sold for 7 dollars.The lobby is located in one side and all buildings are far from there, in another area. So we can consider this hotel has no lobby to be, in a case like a hurricane. There is no living area.This hotel doesn't seem to be a Disney property. And it's even more unacceptable that it is Moderate category hotel!

  • bargainchris : hollywood birmingham
Still Lovely even though building work going on

We stopped in Jamacia had 2 rooms on the top floor we had a corner room which was lovely lets in lots of light, both rooms had murphy beds (and the kids said they were really comfy).We were close to the market place and the drinks machine (although the queues did form for this).Caribbean beach is having a refurb so there was a temporary food tent, although this was ok (it was buffet we didnt want to do it every night - we ended up going to other resorts to eat) the building work did not disturb us but we did miss the normal food court. The bar was also open and that was nice, we had live music some nights.We also like the fact that we could see the fireworks from the parks by the main pool.Movies under the stars looked good for the kids we never did this as our children wanted to be in the pool.The shuttle buses were good but the timings were a bit out on the boards, the only issue was at park closing when everyone was tired the buses were busy and you could wait up to 40 mins for one.We were on the dining plan and it was nice that we could get coffee at the market place (which wasnt too far from our room in paper cups) Also we used a snack credit for cereal and milk for the breakfasts was good use of the snacks on the dining plan.We would definately go again and cant wait to see the alterations they have made.

  • Keith L : Wirral, United Kingdom
Dream holiday, Dreaming!!

Do not book the Disney Caribbean beach resort until the have completed the renovation work!!!!We were informed of Disney's re-imagining (their name for building work and disruption) approx 3 months before our holiday. To compensate us we were given $75 per room per day, this by way of a Disney gift card, which restricted the spending of this to Disney only products. This allocation in itself was unfair as we had different party sizes in the rooms and should have been compensation per person. Our rooms and location were fine but the real disadvantage were the temporary arrangements for our dining and drinking. The facilities were woeful! A large marquee was erected as a dining hall and this was far two small to accommodate the numbers of people wanting to use it, causing large and frequent queue's to eat. When in there, food quickly became cold due to the forced air conditioning flow, the seating was little moor than wooden tables and chairs akin to a scout camp!! Plastic cutlery was of limited use and on the second day they ran out of tea bags although this was rectified and it didn't happen again. The bar facility was a portakabin with only a few seats outside. When the lightening was within 5 miles of the place, they closed the bar and pool leaving all holiday makers with no where to go other than the marquee, which was inevitably full of people eating. No other inside space was available to relax and have a drink. We ended up sitting in a group on the landing of our accommodation block having a drink out of the rain. Just not good enough. I fully understand that resorts have to be refurbished to maintain their level and standards but Disney should respect their customers who are paying, in our case, thousands of pounds for the experience and they should close the resort as a whole rather than attempt to get by with inadequate replacement facilities. The resort itself was really good with a choice of pools and a lovely lake and grounds. In normal circumstances, with a proper restaurant and bar to sit and have a meal and drink inside in the evening, Disney Caribbean beach resort would have been perfect but unfortunately our dream holiday was some what spoiltK.Wirral

  • valtom : Bethel Park, Pennsylvania
Not up to Disney's standards

Massive resort with no real lobby. If you forget something, you are out of luck because there is no gift or sundry shop. The front desk staff is minimally helpful and we felt as if we were an inconvenience. There is a LOT of construction. Swimming in the main pool; we could hear and smell the construction vehicles. Our room was fine and the housekeeping staff was very nice. We have stayed at most of the Disney properties. This one does not measure up. If you can, stay elsewhere.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

Three options are available for this package:
  • Option 1: Magic your Way base ticket kids promotion
    Magic Your Way Base ticket give you access to one of the four Walt Disney World Theme Parks each day of your ticket. Theme Park choices are Magic Kingdom Park, Epcot, Disney-MGM Studios and Disney's Animal Kingdom Theme Park. Magic your Way base ticket included for 6 days or more. Apply for kids ages 3 to 9 only travelling with 2 adults.

  • Option 2: Disney Dining Plans
    Disney Dining Plans offered for free when you buy 6 days or more Magic your Way base ticket. With Disney's Dining Plans, you can relax and enjoy your stay knowing your meals are paid for in advance. Only guests who have booked both a Disney Resort Hotel and a Magic Your Way Ticket can take advantage of these convenient and affordable plans:

    Disney Quick-Service (Offered with "Value" hotels 3*) Dining Plan for Guests on a budget or planning a packed itinerary, the Disney Quick-Service Dining Plan offers superb value, convenience and the peace of mind of prepaid meals. Includes: Two Quick-Service meals, two selected Snacks and one Refillable Resort Mug per person, per night at participating locations.

    Disney Dining Plan (Offered with "Moderate and Deluxe" hotels 3.5* and +) This package offers you an easy and affordable way to experience a wide variety of restaurants. Includes: One Quick-Service meal, one Table-Service meal and one selected Snack per person, per night at over 100 participating locations.
  • Option 3: No Magic your Way base ticket promotion
  • 2112 Rooms
  • Restaurant
  • Food court
  • Bar & Grill
  • Pools
  • Waterslide
  • Boat rentals (fee)
  • Disney golf courses nearby (fee)
  • Volleyball
  • Bicycles (fee)
  • Disney shops
Hotel Room includes:
  • Air-conditioning
  • 2 double beds
  • Full bathroom
  • Hairdryer
  • TV with Disney Channels
  • Internet (fee)
  • Coffee-maker
  • Mini-fridge
  • In-room safe
  • Maximum occupancy 4 persons
Kids Deal - Kids and teens 2 to 17 stay free.

For the Kids - Kids' pool, Playground and Video arcade.
Complimentary transportation! Disney Resort Guests are free to enjoy complimentary Disney transportation throughout the Walt Disney World Resort. Just steps from your door, boats, buses and monorails await to transport you from the Theme Parks, Water Parks, the Downtown Disney area and more.

Free Magical Express transfers - If you choose the package with transfers, Disney's Magical Express Service is complimentary and exclusively available when you stay at a Disney Resort Hotel. Motor coaches pick you up at Orlando International Airport and take you to your Disney Resort Hotel, while your bags are picked up and taken to your room. And when your vacation's over, you and your bags are taken back to Orlando International Airport.

Car Rental included - If you choose the Transat package with car rental, it is included for the length of stay and is based on your type of accommodation: Hotel room - 4-Door Midsize, 2 Bedroom Condo/Home or larger - Mini-Van, when 4 or more adults share. The rental includes Unlimited mileage, Air-conditioning, Automatic transmission, AM/FM stereo, State map, 24-hour Roadside Assistance. Applicable local taxes and surcharges are not included. Please inquire for full details.

Extra Magic Hours! Disney Resort Guests can enjoy the Extra Magic Hours Benefit. Each day one of the Theme Parks opens an hour early or stays open up to three hours after regular Park closing, so you can experience some of the most popular attractions. Valid Theme Park admission and Walt Disney World Resort ID are required.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Disney's Caribbean Beach Resort
    Orlando,United States

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Disney's Caribbean Beach Resort
900 Cayman Way Lake Buena Vista, Orlando, FL 32830-8411

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.