Disney's Grand Floridian Resort & Spa
- What's Included
- All Inclusive Features
The Grand Floridian has always been my favorite resort. The architecture stands out amongst the rest. However, GF has gone from being a standout to just any other Orlando hotel. Don't get me wrong: its outer beauty is still there and it will take your breath away no matter how many times you've visited. But once you exit your vehicle it's all downhill from there. Disney outsources its valet services. Why they wouldn't give these jobs to Disney employees who would love extra hours, I'm not sure. The company they chose is called Bag Parks Services. One of their employees, Lauren, is an exceptionally nasty individual who has the patience of a sugar filled 5 year old and the tongue of a sailor. She attempted to rush me and my family while we collected our luggage. Speaking to her manager caused her to curse me out in front of her coworkers, Disney employees and other guests. This is the trash Disney has employed. After speaking to the resort manager who basically threw his hands up and said there was nothing he could do about it except give me a few extra fastpasses, I was pretty much done. Thankfully I never did run into Lauren again and hopefully after my email to guest services she has moved on to chew on greener pastures.For the amount of money being spent that type of behavior is disgusting and a sign of where Disney is at this point. The room was clean, there were no issues with the air conditioning, cleaning, housekeeping or even noise. The restaurants had plenty of openings and it wasn't very crowded. Except for the monorail.The monorail system is an outdated form of transportation. It's either not working or it's packed full of bodies which isn't comfortable or safe. The small boats aren't as fast but at least you can breathe. I didn't notice any rude employees at GF except for the lovely Lauren. But I also didn't notice any exceptional employees either. I think the days of excellent customer service are over for Walt Disney World. The cast members who were wonderful are now retired or headed there. Disney has given some of their most important jobs to students in their college program. And expecting 21 year olds to oversee what happens during expensive vacations is supposedly a bright idea. I did notice rude employees in the parks, especially Magic Kingdom, but I can't remember the last time MK wasn't a horror show. It's packed full of young families and again, 21 year old employees who would rather be at a bar. I think the villas are a complete eyesore and I wish GF would've added DVC in one of the existing buildings instead of adding the white dollhouse next to the resort. The villas have added additional traffic that the resort wasn't designed to handle. It doesn't seem to go with the theme of exclusivity and tranquility. Would I return to the Grand? I'm just not sure. If I want to be treated like trash there are other Disney hotels I could call home and spend a lot less money. Like the parks, the vision for some of the resorts has changed. GF was never supposed to be a place where you cook dinner in your room or put grandma on a pullout couch in your 2 bedroom villa or employ those who should be working at a mall. It was always about relaxation, fine dining and a safe, enchanting experience for the family.
The Grand Floridian is such a classy place. The decor on the inside and the cleanliness of the place makes the whole experience so enjoyable. When it gets near the holidays, the decorations are so big and wonderful, especially the ginormous Christmas tree in the lobby.The service was top notch and the kids had a really fun time. The access to the monorail was great and got us to the gates of the Magic Kingdom in ten minutes.The character breakfasts were really great and they had a lot of options for food, even the chef came out to discuss my mom's options because she has Celiac disease. Truly a class act.
We were here for a conference. The resort is gorgeous. Monorail makes it convenient to Magic Kingdom. 24 hour food court was excellent. Loved sitting in the lobby and listening to the band play. Wish we had more free time. Excellent view of Wishes.
To start I have to say, the employees were great! Everyone greeted you as they passed you with a pleasant hello or how can I help you. They get a big A+++!As for the room....the first day I was there the temperature in the room was a cold 67 (for me at least). I tried to adjust the temperature but I had no luck. I called for help and eventually a maintenance employee arrive and worked on it for over an hour. That evening he finally got it to 73 for me. It did not last however. My second night I woke up looking for another blanket. Yes, it was 67 again. It kept on going up and down for my stay. I was not happy. The toilet also had problems. Some times it would keep running, sometimes you had to hold down the handle. Sometimes the handle did nothing.Being a high end resort you would expect comfort. The towels were very large but very hard. They were not even fluffy. They were hard like they had been soaked in starch. The also offered a bath robe. Again, not soft but hard.Lets talk about room service. Fries arrived that were soggy. $30 for a plain pizza. And yes the napkins were hard like cardboard.I would not stay there again. Maybe next time I will try another Disney Resort. If it's this bad next time I may have to check out and start staying off property.
I looked so forward to our family stay at the villas of the Grand Floridian. My review is partly skewed due to the inclement weather. While we were there it was windy and cold....35 degrees cold and the buildings are spread out a fair distance (or at least it felt that way). There is not a place to obtain a simple drink at the villa building so we would have to put on our winter coat (true story) and travel to the main building unless we ordered room service. It would be nice to have a vending machine in the villa building. Also, there is an employee in the villa who is either promoting villa time shares or to care for their needs. Since we paid the on line price of $1,200/night we didn't qualify for either. She was rude and snooty and implied we were inconveniencing her when we asked directions (although she had a name badge on that indicated she was an employee of Grand Floridian).We had 4 adults and 1 child in our 1 bedroom villa. Everyone had a place to sleep. The finishings are lovely, pristine clean and we had a fantastic lake view. The bathroom alone is worth staying at the villa. The marble and tile and television in the mirror made us feel like royalty. On the 2nd morning I requested 2 extra towels as they had only provided 2 bath towels initially, knowing there would be 5 people in the room. I was told "they will be brought up promptly." One hour later I called again. Was told a long excuse but that they would be bringing them up. Another hour later we left for the day and the towels never arrived. We returned around 3pm for the 'baby' to take a nap and housekeeping came in the room without knocking. She was very apologetic and nearly ran back out the door. About 30 minutes later the baby was awake and we left for the rest of the day. I thought housekeeping would return. When we arrived back at 7:30pm the room still wasn't clean, nor were our beds made. Five minutes later housekeeping knocked on the door and wanted to know if we wanted our room cleaned. It was just too late at that point and I was disappointed because there were several hours we were gone. My husband and I woke up at 3am and could not sleep so we ordered room service. The room and drinks arrived promptly and was delicious. We really enjoyed the availability of room service at 3am and how wonderful the food was. Bravo to the room service!I had very high expectations for the Grand Floridian and think it could be a 5 star perfect hotel for many people. The reasons it didn't work for us is because we need more restrooms than 1. The Bay Lake has 2 bedroom for 1 bedroom villas, although we were lucky enough to get 2 bedroom which had 3 bathroom. The staff were not as engaging in conversation as I would have hoped. They seemed very mildly irritated. The buildings are spectacular, classy, exquisite and will make you feel relaxed and welcomed. I'm sure we would have enjoyed our stay more if we had warmer temperatures so our 2 1/2 year old granddaughter could have enjoyed the pools. The next time we will either return to the Bay Lake or try the Disney Polynesian......but I'm glad we tried the Grand Floridian!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Option 1: Magic your Way base ticket kids promotion
Magic Your Way Base ticket give you access to one of the four Walt Disney World Theme Parks each day of your ticket. Theme Park choices are Magic Kingdom Park, Epcot, Disney-MGM Studios and Disney's Animal Kingdom Theme Park. Magic your Way base ticket included for 6 days or more. Apply for kids ages 3 to 9 only travelling with 2 adults.
- Option 2: Disney Dining Plans
Disney Dining Plans offered for free when you buy 6 days or more Magic your Way base ticket. With Disney's Dining Plans, you can relax and enjoy your stay knowing your meals are paid for in advance. Only guests who have booked both a Disney Resort Hotel and a Magic Your Way Ticket can take advantage of these convenient and affordable plans:
Disney Quick-Service (Offered with "Value" hotels 3*) Dining Plan for Guests on a budget or planning a packed itinerary, the Disney Quick-Service Dining Plan offers superb value, convenience and the peace of mind of prepaid meals. Includes: Two Quick-Service meals, two selected Snacks and one Refillable Resort Mug per person, per night at participating locations.
Disney Dining Plan (Offered with "Moderate and Deluxe" hotels 3.5* and +) This package offers you an easy and affordable way to experience a wide variety of restaurants. Includes: One Quick-Service meal, one Table-Service meal and one selected Snack per person, per night at over 100 participating locations.
- Option 3: No Magic your Way base ticket promotion
- 842 Rooms, 25 Suites
- 1 Quick Service restaurant
- 1900 Park Fare (character dining)
- Grand Floridian Cafe
- Garden View Tea
- Victoria & Albert's
- 2 Children's Dining activities: Perfectly Princess Tea Party, Wonderland Tea Party
- 2 Pool bars
- 3 lounges
- Room service: 24 hours
- 2 Pools, including: beach pool with zero-depth entry, waterfalls, water slide, walking bridge, natural springs setting & cabana rentals
- Whirlpool spa
- Marina/boat rental
- Water cruises
- Beach area
- Jogging trail
- Health club
- Full service spa
- Ceiling fan
- 1 king-size or 2 queen-size beds
- Full bathroom
- TV with DisneyChannels
- Internet (fee)
- Maximum occupancy 5
For the Kids - Kids' pools, Playground, Video arcade.
Free Magical Express transfers - If you choose the package with transfers, Disney's Magical Express Service is complimentary and exclusively available when you stay at a Disney Resort Hotel. Motor coaches pick you up at Orlando International Airport and take you to your Disney Resort Hotel, while your bags are picked up and taken to your room. And when your vacation's over, you and your bags are taken back to Orlando International Airport.
Car Rental included - If you choose the Transat package with car rental, it is included for the length of stay and is based on your type of accommodation: Hotel room - 4-Door Midsize, 2 Bedroom Condo/Home or larger - Mini-Van, when 4 or more adults share. The rental includes Unlimited mileage, Air-conditioning, Automatic transmission, AM/FM stereo, State map, 24-hour Roadside Assistance. Applicable local taxes and surcharges are not included. Please inquire for full details.
Extra Magic Hours! Disney Resort Guests can enjoy the Extra Magic Hours Benefit. Each day one of the Theme Parks opens an hour early or stays open up to three hours after regular Park closing, so you can experience some of the most popular attractions. Valid Theme Park admission and Walt Disney World Resort ID are required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Disney's Grand Floridian Resort & SpaOrlando,United States
- Hotel Contacts
- Extra Info
4401 Floridian Way Lake Buena Vista, Orlando, FL 32830-8451
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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