Disney's Polynesian Resort
- What's Included
This is a well managed property at Disney World. The staff at the front desk during check in is awesome. They know their brand well. Notable mentions to Christopher and David.You can stay here and have an enjoyable vacation with or without visiting the parks.The grounds are impeccable and well maintained as the rooms. Housekeeping pays attention to detail. Service is prompt.If something was not going right the concierge listened to the problem and went out of their way to make it right,I would like to see more activities during the day for the children. During the movie at night it would be fun to sell glow wands, popcorn, cotton candy ect, like they do at the parks. Ohana serves a fabulous dinner and the Luau Cove Dinner Show was wonderful. They should sell their famous bread pudding at quick service Captain Cook. It was out of this world.As for the parks, long lines, poor bus transportation and long waits can put a damper on your plans.
Our first stay in a Disney hotel and perhaps because of that, our expectations might have been too high. There's so much talk about 'magical' that as soon as something doesn't go well, you feel disappointed. We were a family of 9, having a trip with a relative who has a terminal illness and is paralysed from the waist down. A situation we explained at the time of booking, and explained again when my sister called the hotel from the UK, a week before our stay. We were assured that we would be in rooms next to each other. This didn't happen. Two of our rooms were in separate lodges, we had rooms on different floors. It took a long time to resolve, needed one of our family to swap rooms after one night and the relative who needed support still didn't have anyone next to him, just on the same floor. A disappointing start after a long day travelling and when you've specifically made a very costly phone call, where either the Hotel ignored instructions or the call handler lied. Hotel grounds are lovely, great views of the magic kingdom fireworks, friendly housekeeping, good shops, choice of bars, choice of pools, good location, and a very friendly playhouse for the children to spend time in during storms or the heat of the day.
Just checked in at the Polynesian Village Resort and so far we have yet to encounter any friendly cast members. No " Welcome Home" nor the traditional lei greeting. Booked a lake view and requested for a higher floor but we were given a room on the first floor. We are DVC members who frequent Disney World but I have to say that we are very disappointed with the service at the Polynesian Village Resort. They were supposed to text us once our room was ready but no text either so we had to go back to the unfriendly front desk staff to check.Beautiful room. Good location. Other than that we're just glad to cross it off our list and never stay here again.
This resort is expensive because you are paying for the privilege of being so close to Disney. Let's start with the positives - staff are very friendly, the place has a magical feel and I love the Polynesian theme. There are two pool areas and the main one with the slides is lots of fun and the perfect place to unwind after a busy day.For a 5* resort, the rooms are ok. Very clean and the bathroom is decent. However our room was quite dark (facing out towards the monorail). My main issue however is that the walls are thin and we could literally here the noisy family next door to us whenever they returned to their room. And let's face it, everyone is noisy and excited here so this may be a concern for you.Other than that, the resort itself is lovely although it is always busy as a lot of people are visiting the restaurants, character breakfasts etc. I would stay here again although I would find out how I could get a quieter room!
We loved the Poly and would love to go back! The rooms, grounds, staff, etc were all wonderful. My daughter ended up getting the flu and the front office staff was great at helping us find an urgent care. I was disappointed with the character breakfast. We typically love character breakfasts but the one at the poly was bad- waited forever, bad service, the worst one of our trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 847 Rooms
- 1 Quick Service restaurant
- 2 Full Service restaurants: Kona Cafe Ohana (character dining)
- 1 Disney Dinner Show-Disney's Spirit of Aloha
- Pool bar
- Room Service 6:30am-midnight
- 2 Pools, including zero depth-entry with sand bottom, water slide volcano-themed
- Children's wet play area
- Marina/boat rental
- Water cruises
- Beach area
- Jogging trail
- Electrical Water Pageant view
- Ceiling fan
- 2 queen beds and 1 day bed
- Full bathroom
- TV with Disney Channels
- In-room safe
- Balcony or terrace
- Maximum occupancy 5 persons
For the Kids - Children's playground, pool and arcade.
Free Magical Express transfers: If you choose the package with transfers, Disney's Magical Express Service is complimentary and exclusively available when you stay at a Disney Resort Hotel. Motor coaches pick you up at Orlando International Airport and take you to your Disney Resort Hotel, while your bags are picked up and taken to your room. And when your vacation's over, you and your bags are taken back to Orlando International Airport.
Car Rental included - If you choose the Transat package with car rental, it is included for the length of stay and is based on your type of accommodation: Hotel room - 4-Door Midsize, 2 Bedroom Condo/Home or larger - Mini-Van, when 4 or more adults share. The rental includes Unlimited mileage, Air-conditioning, Automatic transmission, AM/FM stereo, State map, 24-hour Roadside Assistance. Applicable local taxes and surcharges are not included. Please inquire for full details.
Extra Magic Hours! Disney Resort Guests can enjoy the Extra Magic Hours Benefit. Each day one of the Theme Parks opens an hour early or stays open up to three hours after regular Park closing, so you can experience some of the most popular attractions. Valid Theme Park admission and Walt Disney World Resort ID are required.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Disney's Polynesian ResortOrlando,United States
- Hotel Contacts
- Extra Info
1600 Seven Seas Drive Lake Buena Vista, Orlando, FL 32830-8423
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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