DoubleTree Hotel by Hilton at the Entrance to Universal Orlando
- What's Included
Our family has stayed at many of the Orlando hotels, I can say with confidence that this is not a 4 star hotel. It's basic at best. The rooms are in need of a makeover. The room and hallways had a musty smell and the beds were terrible. The cons are that it's close to Universal and it has a Starbucks located in lobby. We will not return.
The worst beds I have ever slept on. Housekeeping did not clean room in daily basis, did not replenish towels or empty trash. I would not recommend this property to anyone. The location is great but the property and service are subpar.
I stayed at the Doubletree in July 2017 for a conference I was attending at the hotel. Getting to the hotel from the airport took about 50 minutes, and when I arrived check in was so quick and smooth it went by in a heartbeat, I couldn't believe it was done so quickly. The room was great, I wasn't too concerned about the view. Very comfortable and clean. Towels were fresh, and I was literally steps away from the elevator, and I never heard it. The hotel has a little gift shop that also sells snacks, totally convenient, and there is also a lobby bar. Again, totally convenient because they also serve food and the food was pretty good! If you order drinks at the bar and say you want to have them by the pool, they pack them in travellers for you. There was also a Starbucks in the lobby that was always busy, but again, totally convenient, so I didn't care about waiting in line.Pool area was clean, they also provided towels, and there was a great little patio area with couches and tables. If you don't feel like staying at the hotel to eat, there are tons of great restaurants nearby, totally within walking distance. We did try for a late dinner at Universal one evening but they stop seating at 9:30 and no one would let us in, so we ended up at a Mexican place which was authentic and probably way better than anything we would have eaten at the park, and cheaper too.I travelled alone but met up with colleagues, had my own room and I always felt safe. I recommend this hotel for business or pleasure, as it is literally at the entrance to Universal. Great price, too!
We decided to visit friends, family and go the parks and chose this hotel do to location. It's an older properties, just average, if you like hot showers not luke warm this isn't the place for you. If I came back to the Orlando area wouldn't stay again, did not enjoy paying $20.00 a day to park my car, with so much hotel inventory in the Orlando Kissimmee area would find a place where I didn't have to pay for parking or a lesser of a fee and newer property.
This has been one of the worst hotels I have ever dealt with. STAY AWAY. After paying in full on Priceline a month ahead of time, the hotel double charged me for the full cost of my stay after I left. Despite two weeks of calls from both Priceline representatives and myself to the Doubletree, they have not refunded my bill. Their accounting department has been incredibly shady- they have not returned a single call from myself or from Priceline. The hotel manager's excuse has been some issue with their billing company that they need to resolve before they can get around to restoring my refund. Privately, multiple sales representatives from the hotel have told me that this is not an isolated incident, and several customers in the last few months have been double charged and had to fight for months for a resolution. Book this hotel at your own risks. I would strongly advise against it.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 742 rooms
- 2 restaurants
- ┬á3 bars
- Pool (heated)
- Fitness Room
- Business Center
- Complimentary Internet
- Meeting Rooms
- Car Rental Desk
- Coin Laundry
- Concierge Desk
- Gift Shop
- Shuttle service
- 2 queen-size or 1 king-size bed
- Full bathroom
- Internet ($)
- In-room safe
- Maximum occupancy 5 persons
- 15% discount on selected food, drinks and merchandise at Universal Orlando Convention facilities
- Free scheduled shuttle to Universal Orlando, SeaWorld, Aquatica and Wet 'n Wild
- Free weekday newspaper
- Free fresh baked cookie upon arrival
Resort Location Map
DoubleTree Hotel by Hilton at the Entrance to Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5780 Major Boulevard, Orlando, FL 32819-7904
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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