DoubleTree Hotel by Hilton at the Entrance to Universal Orlando
- What's Included
Quick and easy check in with free cookies, but no details given to us about the free shuttle to Universal .The rom was big and very clean which was on the 12th floor with a handy little fridge. The pool was great as well as thehot tub but on two occasions when we visited the pool there were no towels .The buffet breakfast seemed very expensive so we avoided, we tried the bar area at happy hour but was charged full price, which we made the bar staff aware so they rectified.The one big problem we had with the area around the hotel was the road construction noise with all the heavy dumper trucks rumbling around, which normally started at 5.30 in the morning. I know the hotel cannot be at fault for this but a heads up on their website about the major road improvements around the hotel would help guests when choosing the hotel.
Myself and my husband stayed here for 7 nights and we were not disappointed. The hotel is in a good location and the check in process was pain free with a fab hot cookie for both of us. On arrival there were several very helpful bell boys at the front willing to give help with your luggage or organise transport. The room was big with a view out onto the Universal resort so we had views of the fireworks every night at Universal Studios. The room had a big bathroom and was spotless and cleaned every day by friendly staff. The pool was great with towels and beds for all. The pool also had a pool bar with a friendly barman. The breakfast is a must and will fill you for the day. The food was just amazing and one of the best breakfasts I've seen at a hotel. There was also a hot tub next to the pool which was nice to relax in after a long day at the parks. The location of this hotel is perfect and only a 15 minute walk to City Walk at Universal Studios which has free entry every night. This is a very family friendly hotel. The staff were always very friendly and helpful. I would definitely recommend this hotel and we would definitely stay here again. There is great free Wi-Fi here as well with access all over the hotel.
I made reservations to stay here for three nights and did an e- check in last night but came today. Hotel cancelled my reservation!! And not only that changed the reservation number so that it looks I only had reservation for one night.....well I have the confirmation emailTo say otherwise....They are 100% booked. No phone call! Nothing! I showed up all I got was smoke in my #%^. Not impressed one bit! They did nothing except told me to call their 1-800 # and try to find other accommodation. Really!!!!Welcome to Orlando where there is enough volume to to really care.... great thank you. I am at the hotel for convention .... with kids.... WTF! Yeah! Please go to Disney to be trained for proper customer service because you did not sell the product! You did not help me in any way! I came with my kids all under age 14 and was left to find my own place and my daughter needed to get ready for her dance competition! Yes definitely you need some damn customer service training ... because as much as you were fully booked you could at least have found me alternative place to stay... unbelievable.... you all should be fired!
Good hotel. Very convenient. Rooms are clean and airy. Pool area is nice. Not many on site dining options but location makes up for it. Proximity to universal is the best feature. Good family friendly place.
This is one of the best Hiltons. Very close to Universal Studios. Staff is incredibly helpful and courteous. Premises clean, modern and presented in a most beautiful way. I would definitely stay again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 742 rooms
- 2 restaurants
- 3 bars
- Pool (heated)
- Fitness Room
- Business Center
- Complimentary Internet
- Meeting Rooms
- Car Rental Desk
- Coin Laundry
- Concierge Desk
- Gift Shop
- Shuttle service
- 2 queen-size or 1 king-size bed
- Full bathroom
- Internet ($)
- In-room safe
- Maximum occupancy 5 persons
- 15% discount on selected food, drinks and merchandise at Universal Orlando Convention facilities
- Free scheduled shuttle to Universal Orlando, SeaWorld, Aquatica and Wet 'n Wild
- Free weekday newspaper
- Free fresh baked cookie upon arrival
Resort Location Map
DoubleTree Hotel by Hilton at the Entrance to Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5780 Major Boulevard, Orlando, FL 32819-7904
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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