DoubleTree Hotel by Hilton at the Entrance to Universal Orlando
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Let me just preface by saying I am currently staying at the hotel at this very minute but will be checking out early and moving to the Hyatt Place across the road. I arrived here and although I had a few issues checking in, staff were really nice so I can't grumble about that. My only issue here is, I'm a Hilton Diamond member and because this room was not booked direct, it's almost as if they washed their hands with that status. I don't care about not getting the points, but the room I am staying in is beyond awful. I wasn't going to complain but it has been bugging me at how unbearable it is and I'm sure there are better rooms than this hovel in the hotel I could have been switched to. So, as I enter the lobby to raise my concerns a lady with a Hilton clipboard asked me if there was anything she could do and if my stay was ok. I raised my concerns about the absolute stench of mould in the room, the dirt and filth everywhere, the lack of service at breakfast and everything else in-between. She took my concerns onboard and "made notes". Then, as I like to consider myself a friendly person, her colleague at the Universal desk spoke to me and engaged in friendly conversation while my partner carried on talking to the lady. 5 minutes in (yes it took that long), I realised that my concerns were not addressed, I was being hooked into a conversation about Hilton Vacation timeshare properties! Knowing this, I made my exit even angrier now than when I first went to complain. We spent a day at Universal, came back tired and straight to bed. The next day I called Hilton and spoke to a lady who said she'd put me through to the front desk. Told her I could do that, I did it yesterday but instead of resolving my issues they tried to up sell me. Still, she did what she had to and spoke to the manager who confirmed to her that my concerns yesterday were not logged and this is where we are now. The same awful room, the same overwhelming smell of damp, the same depressing atmosphere with filth everywhere, and instead of getting on with enjoying my holiday, I'm moaning on Tripadvisor. Well, we're cutting this stay short even if it is going to cost me more money, checking out and moving is going to be the best thing about this place. All round bad experience, I just will never stay here again. Of course, as I see they've stated on Tripadvisor a few times, they are currently undergoing a renovation but this is not the issue. If the rooms are not fit for a human go sleep in they should not be putting us in them until they are finished. I don't care if the lobby was a tent right now, all I want is a clean comfortable room. What I am currently in is a cess pool where it's impossible to tell what the best place is to go to the toilet in.
Cathy, and the entire front desk staff provided one of the best check in experiences I've ever had. They were very upbeat, professional and treated me like family. They deserve recognition, as this type of service is somewhat rare in this day and age. I will definitely stay at this property again, and recommend your brand to my family and friends. Thanks again!
The location was 10 minutes from where I needed to be. Staff were prompt and polite on all levels. The hotel was under construction and lacked some amenities, but overall it was a very pleasant experience. If my needs take me back to the central location, I would definitely use Double Tree again.
We travel a lot and are not that picky. But this Diuble Tree was a dump. The rooms were so cheap and old. The price we paid was not cheap. I have had good luck staying st Double Trees in the past but this place was really unacceptable. Holes in wall. Cheap old furnishings. Could hear couple fighting in adjacent room. Thin walls. My husband wanted to check out and stay at a decent hotel but I didn't want to lose the money. Staff was nice except for salespeople in lobby trying to sell you tickets and timeshares. Would not recommend this hotel.
We stayed here for 2 weeks on our first vacation to Orlando. The room was lovely beds were extremely comfy and room was kept clean everyday. The reception staff were lovely and very helpful when my parents room was cancelled by the travel agents we booked through. Pool area was great. The hotel is a 5 minute walk to Universal and very easy to get too. Also only a short drive to the other parks. The hotel was perfect for myself and partner especially for travelling to the parks.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 742 rooms
- 2 restaurants
- 3 bars
- Pool (heated)
- Fitness Room
- Business Center
- Complimentary Internet
- Meeting Rooms
- Car Rental Desk
- Coin Laundry
- Concierge Desk
- Gift Shop
- Shuttle service
- 2 queen-size or 1 king-size bed
- Full bathroom
- Internet ($)
- In-room safe
- Maximum occupancy 5 persons
- 15% discount on selected food, drinks and merchandise at Universal Orlando Convention facilities
- Free scheduled shuttle to Universal Orlando, SeaWorld, Aquatica and Wet 'n Wild
- Free weekday newspaper
- Free fresh baked cookie upon arrival
Resort Location Map
DoubleTree Hotel by Hilton at the Entrance to Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5780 Major Boulevard, Orlando, FL 32819-7904
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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