DoubleTree Hotel by Hilton at the Entrance to Universal Orlando
- What's Included
We are Hilton Honors members. I booked this hotel based on positive reviews- PAY ATTENTION TO THE NEGATIVE REVIEWS- and make note... many of them are recent. I was travelling with my ten year old son so I booked a room with 2 double beds. We checked in late at night as we had driven 8 hours from GA. The First room we were given smelled like something had died in the air vent. It was also a handicapped accessible room. My son went to take a shower while I unpacked and started to call out that the bathroom was flooding. The edge of the shower was missing part of the base so there was literally a stream building up to a pond in our bathroom. A pool of water in the middle of the bathroom. We called to switch rooms. I repacked our suitcases. We were moved to a new room with 2 doubles. We pulled the comforter back on one of the beds and the mattress and sheets underneath the comforter were soaked. Like a water bottle had been poured in the bed. It was not urine but wet and soaked none the less. The comforter was dry only underneath was drenched. At this point, it was bedtime for my child so we just shared one double for the night. The next morning upon check out I approached the "customer service" (ha ha) desk. I revisited the story about the room switching after check in with a child at bedtime. I went back over the deathly, nasty smell coming from the vents, leaky shower and then I told her about the second room with the soaked bed. She rapidly typed all of this up saying "uh huh" as I spoke and then looked at me and said, "okay" and I responded, "Okay? That's it?" and she said, "Yes, I have entered all of this in our computer." That was seriously the end of the conversation. No apology. NOTHING but "okay". Not okay with me. It has been five days since I stayed here. I honestly thought this hotel would call me to ask about and apologize for the inconveniences. I have heard NOTHING. They do not care- Do not stay here. There are MANY other choices. This hotel is not clean. The vents smell. Why was my bed wet?? There are too many other choices in the area to have so many things go wrong and simply be told "okay" when you check out after a sleepless night of flaws and foulness. Yuck. Doubletree Orlando, READ your customer feedback when people check out of your hotel and then have the decency to follow up with them and apologize. That is what Customer Service means.
Everyone here is very accommodating and super friendly! Emily and Truc who helped us at check in were very helpful and extremely kind. Our waiter I believe his name was Vinhl was one of the best servers we have ever had! Roc the security was very friendly and helpful! The cook as well in the morning went out of his way and even brought the food to our table! Thank you so much for one of the best stays for me and my family!
the banquet captain not only manage on time for the catering service, but prior the event, the captain even helping us to do the setup our banner, signs and few marketing materials. After event, he will help us to clean and wrap all materials for making sure nothing left.
Our Stay at Doubletree By Hilton at the Entrance to Universal Orlando Was a very pleasant stay. The staff was friendly and helpful. The cookies at check in was a great plus. My family and I are looking forward to our stay in the future.
This was our second time staying here. Last year when were here it was a reconstruction mess. Now it is a jewel to be seen. Marble floors, beautiful furniture and it is modern. Many amenities on property ....restaurants, deli that is like a little store. Many places to eat surrounding the hotel also. It has two towers with 18 floors and a conference center which is why I was there both times. It is very nice also. The staff is very friendly and ready to serve you and also very professional. But here is the most important part you have to remember and they are known for this. They have freshly baked still warm Chocolate cookies at the check in desk that you can go to and get anytime you want. Our room was very spacious and modern. 50 inch flat screen TV...my husband enjoyed watching the game on it. Very nice pool area and also a game room for kids. I would strongly recommend this if you were going to go to Universal studios it is located right across the street. I enjoyed the view of all the lights from the 8th floor. We were really overwhelmed what they had done after seeing all the construction areas blocked off last year.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 742 rooms
- 2 restaurants
- ┬á3 bars
- Pool (heated)
- Fitness Room
- Business Center
- Complimentary Internet
- Meeting Rooms
- Car Rental Desk
- Coin Laundry
- Concierge Desk
- Gift Shop
- Shuttle service
- 2 queen-size or 1 king-size bed
- Full bathroom
- Internet ($)
- In-room safe
- Maximum occupancy 5 persons
- 15% discount on selected food, drinks and merchandise at Universal Orlando Convention facilities
- Free scheduled shuttle to Universal Orlando, SeaWorld, Aquatica and Wet 'n Wild
- Free weekday newspaper
- Free fresh baked cookie upon arrival
Resort Location Map
DoubleTree Hotel by Hilton at the Entrance to Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5780 Major Boulevard, Orlando, FL 32819-7904
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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