DoubleTree Hotel by Hilton at the Entrance to Universal Orlando
- What's Included
The staff at this hotel shows little to no hospitality. Your room may not get cleaned without your asking. After returning late in the afternoon from a day of excursions, my room was not serviced. I had to call the front desk and then wait for service. Upon check out, my bill was littered with ancillary charges as well that were not attributed to me, including movies and parking. When I asked that the charges be removed, only the parking was taken off. Check-out is 11am. I asked for a noon check out, and was denied that request also, even though check-in for the hotel is not until 4pm. The stay here was not friendly or memorable in a good way. I do not recommend this hotel.
I stayed here 1 night with my wife and kids. The hotel is difficult to get in to, but we managed. I had to park pretty far away, and their signs say you cannot park up front even for unloading. We did not use the pool, but it was nice (9ft deep). The courtyard was great too. When I left parking lot, I put my ticket in and it said I owed $10.95, as we did not arrive until around 10pm and left at 8am, but they charged my card $19. No complimentary breakfast, which most other hotels offer now. I would choose a Marriot hotel over this, for that reason, but this is a nice hotel.
This is a good choice for a stay in Orlando. Unless you are staying in the park, you will always have a long ride to get inside. The free shuttle from the Doubletree is comfortable and as quick as can be expected. The hotel concierge was very helpful in planning our activities. The rooms were very clean with a lot of space to watch TV, eat a meal and have a good night's sleep. You can walk to the Disney Shops - will take you 20 minues or so at a good pace.
THIS RATING IS REALLY NO STARS BUT I HAD TO SELECT SOMETHING AS DEFAULT!! This is the most heartbreaking review that i hope i never have to write again.It started with sitting on a plane for 4 hours with a 6.5 hr flight delay which should've taken 2 hrs. Arrived at the DT at approximately 138AM. I contracted a room block for a sports tournament for our team of 10 rooms. Upon arrival, again 138AM, with 2 young girls, husband, and my support animal (21lb dog), we encounter 3 of the most unpleasant front desk workers that had not even an ounce of compassion for the horrible flight we just endured, the early morning arrival hour and most important, my service pet! The gentleman took one look at my dog, shook his head and said "we don't allow animals here". I explained that I have a medical clearance from my physicians, he requested to see it (which according to HIPPA is illegal),i graciously obliged, he took a copy of it (again HIPPA law), and still refused us. He asked my medical issue (HIPPA law) and i explained. He still turned us away at 138AM with 2 young girls. We had no were to go. After severel panic attacks while spending 20 mins outside calling area hotels which were all sold out, i finally spoke to the utmost front desk gentleman at Universal Cabana Bay Beach Resort!! Explained my situation and WITHOUT hesitation said "absolutely you are all welcomed"!! They are not animal friendly except for service animals by the way, and never asked to see my documentation!! DT never offered to get us a car taxi etc, they never said you can stay but with a charge for animal, nothing!!! Only after we secured another place they said we can go to their other property at Sea World because they will allow animals. Wanted nothing to do with any DT at that point. The 2 women never lifted their heads up!! So we finally got into a room at Universal Cabana at 232AM. THANK YOU UNIVERSAL CABANA BAY BEACH RESORT for your compassion, your hospitality and kind and friendly nature towards my family and service dog, Willie!! Now here is the kicker......my daughter's entire team is at DT under my room block AND two of the guests whom checked in a day after us are there....WITH THEIR SUPPORT ANIMALS!! Yes, 2 dogs at the same Doubletree we had reservations with were welcomed. This is not the end!! Many violations here.... discrimination, HIPPA laws, ADA laws, etc.
Just back from two weeks staying at the Doubletree beside Universal. We have stayed there many times now and always found it good, however they have got their recent renovations just right and it's now a really lovely place to stay. Highlights are the really comfortable clean beds and bedrooms and the outdoor seating/patio areas. While we were there they had all new furniture delivered for the lobby too.I would like to see more umbrellas around the sun loungers at the pool, not just at the tables.Will definitely be going back, I don't think you can beat this hotel for location, price, comfort and excellent staff.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 742 rooms
- 2 restaurants
- ┬á3 bars
- Pool (heated)
- Fitness Room
- Business Center
- Complimentary Internet
- Meeting Rooms
- Car Rental Desk
- Coin Laundry
- Concierge Desk
- Gift Shop
- Shuttle service
- 2 queen-size or 1 king-size bed
- Full bathroom
- Internet ($)
- In-room safe
- Maximum occupancy 5 persons
- 15% discount on selected food, drinks and merchandise at Universal Orlando Convention facilities
- Free scheduled shuttle to Universal Orlando, SeaWorld, Aquatica and Wet 'n Wild
- Free weekday newspaper
- Free fresh baked cookie upon arrival
Resort Location Map
DoubleTree Hotel by Hilton at the Entrance to Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5780 Major Boulevard, Orlando, FL 32819-7904
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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