DoubleTree Hotel by Hilton at the Entrance to Universal Orlando
- What's Included
Thank you for contacting me regarding the items that were left in the room. I appreciate your honesty and I look forward to receiving the items via mail at the address I provided. Thank you very much!
My stay at the doubletree was amazing. Even during the storm, the hotel worked perfectly, smoothly, and very accommodating. though they had limited resources, as expected, we didn't lose power or the internet. All of the staff members were very professional and calm through this natural disaster. I HIGHLY recommend this hotel when visiting Orlando, FL.
We recently stayed at this hotel when Hurricane Irma hit Florida - I cannot thank these guys enough. The hotel staff were clearly under immense pressure given the occupancy rate, yet still managed to uphold an excellent level of service and remain polite and helpful throughout the entire ordeal - all of this for $99 a night. You would never, ever see a hotel in the UK drop their rate like this. Thank you so much for helping our family during this time of need.
Upon arrival. Receptionist could not find reservation. After backing and forthing for 2 hrs on arrival which wasted our evening, it was found they didn't know how to accept/redeem the booking correctly via emails they had received. After all the grief they attempted to make it better with a free breakfast and drink. They also said they would just charge $90 for security deposit which I wasn't aware of. We agreed I'd get this back at the end provided there was no damage. Upon checking my cash passport online, they charged a further $120 dollars without my permission. When trying to get this money back I was told I would have to get letters signed etc from hotel manager to get it released, otherwise I would have to wait until October to get it, which is after the holiday. After pissing around each evening when they claimed they sorted it, I phoned MasterCard again and still they couldn't do it properly with instructions. Eventually got it sorted on the last day. Unfortunately due to Hurricaine Irma we was hotel bound for 2 and a half days or so. They closed the elevator down for safety due to leaks. We had to climb 15 stories each time we wanted to go down stairs and back. We eventually found out people were using the service elevator which we wasn't informed about. Due to Irma they were still charging full price for food which was drumsticks and burgers when it wasn't full service. Finally upon check out, they still charged us full price for all the grief and the hassle of traversing the stairs for two days, when they could have informed us other staff elevators were working. This hotel is expensive for what you get. On a positive note the catering staff are very warming and polite, compared to the original receptionist who seemed to shy away for being helpful majority of the time. Big advise to any UK members going there, do not use your credit card here for anything at reception. Summary bout the hotel.Polite a warming catering staff.Close to universal. (Shuttles full on pickup)Reception only help after being pushed to.Parts of room dusty, attention to detail.Discounted shuttles to Disney for returns.Do try to slap gratuity on things, even when already expensive.Comfy beds.Bathrooms outdated.Poor lighting in bedrooms and bathrooms.Has the basics.Would we stay here again?Discounting Irma....Definitely not.Also the pictures above aren't all from this hotel.
Where do I start?Firstly, the bed is reasonably comfortable and the hotel is in a good location. We are in America for our honeymoon and we're planning on staying here for a few nights however had to extend due to the weather conditions. We are staying on the hotel honours floor and it is not honourable at all. The staff on the front desk are rude and don't seem to know a lot about the area. When you ask them a question it feels like you are interrupting them and making them go out of their way to help you. I must say, I did not feel very reassured or safe at this hotel during the recent weather. There was no communication to us about the weather until we asked them then we received a letter. We would have assumed we would have received updates everyday like other hotels in the area. Cathy on the other hand is lovely and has always gone out of her way to make our stay memorable. She is an asset to your team. I don't know what they would do without her honestly. The housekeeping people are also rude and the room was somewhat unclean. The shower had stains and mould throughout, the pillows and bed sheets have a musky smell and the whole room had a very unpleasant odour. The carpet is wet near the wardrobe and the air conditioning unit smells mouldy. When I say wet I mean soaking wet. The AC also doesn't cool the room very well, even after leaving it on high fan all day. Another thing I found very rude and unprofessional... we went and bought some bottled water from down the street to ensure we were prepared for the hurricane, we asked the concierge for a bottle of water prior to purchasing our own (as we saw numerous other guests getting two bottles of water in a paper bag complimentary). We were told by concierge that this water is not free and if we wanted it we would have to purchase. We did not argue or say anything to them. After we purchased our own water the housekeeping girls asked if they could have some of our bottled water... I looked in dismay... what could I say!! I found this very unprofessional especially seeing as I was told to purchase my water and the hotel staff think they can just take mine. The food in the restaurant is not very good at all, I wouldn't waste your money. After the many disappointments I don't think we would consider staying here again. It is very disappointing as I don't feel this hotel lives up to it's Hilton name...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 742 rooms
- 2 restaurants
- ┬á3 bars
- Pool (heated)
- Fitness Room
- Business Center
- Complimentary Internet
- Meeting Rooms
- Car Rental Desk
- Coin Laundry
- Concierge Desk
- Gift Shop
- Shuttle service
- 2 queen-size or 1 king-size bed
- Full bathroom
- Internet ($)
- In-room safe
- Maximum occupancy 5 persons
- 15% discount on selected food, drinks and merchandise at Universal Orlando Convention facilities
- Free scheduled shuttle to Universal Orlando, SeaWorld, Aquatica and Wet 'n Wild
- Free weekday newspaper
- Free fresh baked cookie upon arrival
Resort Location Map
DoubleTree Hotel by Hilton at the Entrance to Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5780 Major Boulevard, Orlando, FL 32819-7904
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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