DoubleTree Hotel by Hilton at the Entrance to Universal Orlando
- What's Included
Normal nice hotel. There's a pool for adults, a 1ft pool for little kids, and a hot tub all outside. The onsite food is expensive but that's normal for hotels. They give you a cookie when you check in. It's literally across the street from Universal but since Universal is so huge it takes about 15 minutes to the security gate if you're walking. The security gate is like going through security at the airport if the TSA was efficient. Check with Universal's website, you're actually allowed to bring in outside snacks and costumes. There are shuttles that pick up at the hotel but you have to sign up for them and they seem to fill up quickly. We didn't realize there was a shuttle till after we had already gone so I'm not sure how many people fit in the shuttle.
This hotel is ideally situated a short walk away from the entrance to Universal - easy to walk there and back and no need to wait for transport. Massive and very deep parge pool and great hot spa pool. Beds very comfortable and nice sized rooms. I was in a corner room with two double beds and a seating area. A small Starbucks on site for that morning beverage. Free transportation if you require to Universal. Handy shops and restaurants a short walk away including TGI Friday's. Cannot fault this hotel since its refurb.
Our stay at the doubletree was well worth the money, only a short distance if you want to walk or ride the shuttle, keep an eye on the return time, last shuttle is at 8:10pm but if you're having fun catch a cab lol. Would I stay here again, guaranteed.
Full disclosure: We are Hilton Honors members so we stay almost exclusively within the Hilton portfolio of hotels. We are biased towards the brand.That said, I am fair in my judgement. This property is very nice. big open atrium, nice modern rooms, good amenities onsite, etc. Rooms were quite, parking (we used the valet) was a breeze and affordable. The staff we dealt with were largely terrific. We talked with the front desk, guest services (who greeted us as we passed through the lobby each time), valets, and restaurant staff. My only knock on this experience was with getting pillows. We use the app and had requested two extra pillows be delivered on the day of our arriva. We got in late and found they were not there; no big deal at all. I called the desk and explained at which time I was put on hold. It must have timed out or something because after a few minutes it gave me a busy signal and hung up. I tried back 2-3 times and got no answer. I gave up. Then the phone rang and the gentleman who put me on hold was there. He did apologize for the hold and then explained they were "all out of pillows". Perhaps it was because it was 11:30 at night or that I couldn't comprehend a large hotel like this being out of pillows but I was speechless. I finally asked if he expected any back or anything and was just told "um, we're out so, that's it". Probably not a big deal but it was an odd and somewhat discourteous exchange over something I've never not been able to get, an extra pillow. I would have packed one if I knew I needed to. Eventually, a day or so later, I was able to get two of them for our room and we all lived to tell the tale.In no way would this deter me from staying there or recommending them. Just feel it is worth clarifying the only reason I can sing their praises so much yet land on 4-stars instead of 5. I suspect if I visit again I'll be able to write a 5-star review.
I had to stay here as this was the hotel my company booked for our meeting, 20 people, 20 rooms, STILL had a huge misunderstanding at check in. Even though the company paid for the rooms with a corporate card, we were all still forced to give our personal cards for incidentals and parking (which our HR business partners were never informed of when they reserved 20 rooms! And mislead to believe everything was taken car of) Had that been the only issue I surely wouldn't be writing this review. Believe me, it wasn't.The staff is not friendly, at one point 6 people were standing at the check in station together all chit-chatting; yet when I approached to ask about food suggestions... annoyed snarky responses about how they've never eaten at the hotel, and all the restaurants have waits, but I "could try walking over to the ale house anyways" FYI! The reason they haven't eaten there? The food is HORRIBLE! And incredibly overpriced.As for the room... it is unacceptable to walk into a bathroom with black mildew around the grout at a hotel. The lighting for the rooms was ridiculous; a lighted mirror in the bathroom and nothing else? You couldn't even see well enough to shower, let alone get ready in the bathroom! And the longer I was in the room, the more my nose started running, my eyes started itching, and my throats felt raw. Either they have chemicals sprayed everywhere or they have mold. The AC was set to 66, never got any cooler than 75. Even the elevator had broken buttons (really??)The ONLY ONLY ONLY redeeming thing about this stay is RYAN at the American grill (again.. beware the food!) who was the only friendly face I encountered in the 3 days!!!!! Friendliness goes a long way for guests. Hire more Ryan's! I didn't score lower than poor simply because I'm sure if you're here as a cheap value motel to hold your things while you're at the parks it will do, just don't breathe too deeply when you're in the rooms.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 742 rooms
- 2 restaurants
- ┬á3 bars
- Pool (heated)
- Fitness Room
- Business Center
- Complimentary Internet
- Meeting Rooms
- Car Rental Desk
- Coin Laundry
- Concierge Desk
- Gift Shop
- Shuttle service
- 2 queen-size or 1 king-size bed
- Full bathroom
- Internet ($)
- In-room safe
- Maximum occupancy 5 persons
- 15% discount on selected food, drinks and merchandise at Universal Orlando Convention facilities
- Free scheduled shuttle to Universal Orlando, SeaWorld, Aquatica and Wet 'n Wild
- Free weekday newspaper
- Free fresh baked cookie upon arrival
Resort Location Map
DoubleTree Hotel by Hilton at the Entrance to Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5780 Major Boulevard, Orlando, FL 32819-7904
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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