Hard Rock Hotel at Universal Orlando
- What's Included
This has been my fifth visit to this hotel and it never disappoints. We spent 5 days with our family here. There were 14 of us in total. We opted for club level rooms. I've read several negative reviews regarding club level. However I think it's worth the money, especially when you have 5 people in the room. Breakfast is continental but contains hard boiled eggs and oatmeal. The room is open all day with snacks and drinks. Between 5 and 7, there is a cocktail party with beer and wine. The club room is small and can get crowded. You can take food back to your room. There is also dessert in the evening We were celebrating my sons 25 th birthday when we were there. They were wonderful. They gave him vouchers for signature cocktails and even sent a birthday dessert and beers to the roomThe pool and hot tubs are great. Food by the pool is good but pricey. Portions are a decent size. I liked that you can text questions and requests to the front desk. My son became ill while on vacation. They helped me locate a doctor and arranged for a taxi. All in all a wonderful trip. Can't wait to return
Our family of four (2 adults and 2 children ages 11 & 15) checked in on March 9 for a 4 night stay in a pool view room at the Hard Rock Hotel at Universal Orlando. We arrived at about 9pm and the check in process was very fast. The front desk staff was friendly and informative. After unpacking I noticed that the in-room safe was not working. This was a problem for us because we have no interest in taking passports and wallets to the park. I called the front desk and asked to have someone come to fix it. I won't give all the details but by 11:30pm, after many people had come in and out of the room, I was called by Kenneth at the front desk to be informed that it would not be able to be fixed until tomorrow. Since we were going to the park early in the morning we could leave our passports and other valuables at the front desk safe. We did not want to risk a problem with the safe not being fixed so the next morning, when Kenneth offered to do a blind room change for us, we thought it better to just switch rooms into one where Kenneth would double check to ensure there was a working safe. So, we packed up our stuff, left our valuables in the front desk safe, and went to the park. I received a text from Kenneth around 10:30 advising that the room switch was done and that we could pick up our new room keys at any time.When we arrived to the new room in mid afternoon, our luggage was there, our safe worked, and we had a very nice complimentary amenities package waiting for us with a note from Kenneth apologizing for the inconvenience.So, while our initial impression of the hotel was tainted by the inconvenience of the first room, Kenneth's fast and very courteous response to the situation completely erased our first impressions. In fact the service of the entire staff from Kenneth and the rest of the the front desk staff, to housekeeping and the waiters at the Kitchen was awesome. The staff in the Rock Store were also amazing. I bought something from the Hard Rock cafe and specifically asked if I could return it at the store in the hotel if it didn't fit and was told yes by two different people. Unfortunately I was given bad information and when I did try to return it at the hotel store I was informed by the staff there that they don't accept returns from the restaurant store. However, as I was checking out early the next morning and it was already very late at night, the manager of the store called the restaurant store and did a refund for me over the phone. The hotel store manager was very friendly and really did go out of his way to help me and for that I was very appreciative.The room was a good size for a family of four. It comes with two queen beds but we chose to pay for a cot as our kids prefer to sleep in seperate beds. Even with the cot in the room, we still felt that there was enough room.We enjoyed the decor of the hotel, and really liked the rock videos that played 24 hours a day in the lobby. My husband and I realized that it's been a really long time since we saw music videos and found it quite nostalgic.We only ate in The Kitchen, but the food was very good. Some reviewers have mentioned that it is overpriced, but we found the cost to be on par with what other 5 star resorts charge in their restaurants.The pool area was very nice. We never had trouble finding a chair in the shade and the kids liked the water slide. The drink service by the pool was a little slow, but not a big deal.The proximity to the parks and the complimentary Universal Express Pass is invaluable. It's a five minute walk to the gate of Universal if you leave the hotel through the pool entrance, and a 10 minute walk to the gate of Islands of Adventure. There is also a water taxi if you prefer. We never used it it because the walk was very pleasant.We ate at Bubba Gumps and The Hard Rock Cafe in City Walk and had good experiences in both restaurants. Again I have read reviews that say that the restaurants are over priced in the entire Universal complex. I have to assume that the people who complain about the cost have not stayed in other resort areas. Yes things are more expensive than at home, but it's a resort area and to be expected and really their prices are not crazy.Other reviewers have complained that they were not aware of the $22 a day self parking fee. We had a car, I knew what the parking rates were before booking the hotel and choose to park. However, I still feel that given the cost of staying at the hotel, self parking should be included. I get paying for parking at an airport hotel or in a big city like Manhattan where there is so little parking, but I do think it's a little ridiculous to pay for parking at an Orlando resort. The parking issue is the only real complaint I have about the hotel and it isn't enough if an issue to have us not return.I highly recommend the Hard Rock Universal Hotel. We will absolutely stay here again. on our next Universal trip.
We (family of 4) only stayed one night to take advantage of the express pass perks that come with staying at a resort property. We were totally surprised at the quality of service, rooms and amenities the property offered. Kids enjoyed the awesome pool area, while the parents enjoyed the Beach Club bar overlooking the pool. Everything was very clean and had a good vibe. We will be back.
We came for a quick getaway to enjoy sons bday and mardigras at park. Beautiful weather unfortunately was extremely crowded but express pass from hotel made worth it wish fl resident rate was available for both nights. But my choice hotel of all the resorts available at universal.
Amazing stay here at the Hard Rock. Service was excellent, food was excellent. My kids had a great time at the pool. Awesome slide at the pool, safe environment. Close to Universal, we walked to the universal area every night. Would definitely come back here again!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Restaurants on site
- Bars on site
- Room service
- Water slide
- Poolside bar
- Underwater stereo sound system
- Private cabanas featuring, ceiling fan, plasma TV and wireless internet, fruit basket, 6 sodas and 2 bottles of water, a server dedicated to the cabanas (prices vary by season)
- Sand volleyball court
- Ping pong
- Guitar hero
- Poolside dive-in movies and concerts on select nights
- Temporary tattoos, hair wraps and other pool supplies at Synergy located at pool entrance (fees apply)
- Fitness Centre: Cardio Fitness and Circuit training equipment, steam rooms and locker facilities (fees apply)
- Tour desk
- Safety deposit boxes at front desk
- Car rental desk
- Business center
- Meeting rooms/Conference facility
- Gift shop
- Concierge desk
- Complimentary wireless high-speed internet access in most public areas
- Complimentary transportation provided for singles/doubles to Metro West Golf Club and Mystic Dunes Golf Club, Madara spa at Lowes Portofino Bay hotel
- Complimentary shuttle to Sea World Orlando, Wet n' Wild, and Discovery Cove Orlando
- Max occupancy: 5, adult occupancy: 4
- 375 sq ft.
- 2 Queen beds
- Non smoking
- Small table/desk area with 2 chairs and a plush chair
- 300-thread-count 100% cotton bed linens
- TV with HD channels and on demand in-room movies (fees apply)
- iPod docking station
- MP3 connector
- 100% combed and ring spun cotton terry towels
- Keurig coffee maker with individual coffees and assorted teas
- Daily newspaper delivery to guest room upon request and evening turndown service upon reques
- Air conditioning
- Vanity mirror
- Ironing Board/Iron
- Internet access (fees apply)
- Alarm clock radio
- In room safe/safety deposit box
- Mini fridge
Resort Location Map
Hard Rock Hotel at Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5800 Universal Blvd, Orlando, FL 32819-7834
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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