Hawthorn Suites Lake Buena Vista
- What's Included
I read some of the other reviews and can't understand the negative remarks. We were greeted by Isabel, who is a great asset to Hawthorn with her professionalism and cheery attitude. The hotel is nice, clean and the service is great. We would definitely stay there again. No, it's not the top of the line in fine hotels, but that's not what we paid for. For the price, it's very nice! And, again, many thanks to Isabel and the staff!
Feeling quite confused over recent reviews for this hotel, my family and I are staying here as I write this. Yes like a lot of Orlando hotels parts of this hotel are showing signs of wear and tear, but nothing to spoil your holiday, unless you are looking for it. Front desk and all staff that we have met have been efficient and friendly, after asking for a ground floor room it was supplied with the minimum of fuss.Proper crockery is supplied for breakfast which is excellent and a saving of around $40 if you compare it to eating out. Disposable cups are used like many other hotels.Cracking value, if you want Grand Floridian pay their prices.
Hugh disappointment in every way. Two days in and had to ask for room to be cleaned. No shower gel or shower cap. Breakfast was awful. Eating and drinking out of polystyrene cups and plates. Had to ask for tables to be cleaned. Told to clear our tables ourselves after breakfast and scrape leftovers into a bin of slops. Room key only worked for 2 days before locking us out. Was on the top floor of the hotel and furthest away from reception. Had to keep going to reception to have room keys replaced every few days for a fortnight. Staff didn't seem to care. There was sticky spillage on the stairwell for at least a week which was never cleaned whilst we were there. Rooms very tired and dated. Would definitely not stay here again.
Took 2 years to save for this holiday and was let down by the poor standard of this hotel.Dirty sheets which stayed on our beds for 10+ days and the cleaner had left someone else's pillow cases in our room. They remained with us until we got moved out.we even tried to leave them on our bed but they still did not remove them.Dirty Kitchen area. Microwave turntable never rotated due to dirt underneath.Fluff left on the floor for many days, never had the room hovered or polished.Daily visits to the reception manager to make complaints and to collect toilet roll and towels which were not left in our room.Fridge broke down on day 1 took 3 days to repair then replaced.Black oil stains on the carpet after they had removed the fridge.Stains on our living room curtains. Furniture in our dining room held together externally with metal brackets and loose screws.management was uncaring and never took our complaints seriously.The pool never seemed to get cleaned or safety checked and tested.Food for breakfast was awful. Hot food poured over luke warm food which had been sat in trays since delivered. The free evening meal once weekly was repeated every week. Burger/Hotdog and beer which resembled water when it should have been BUD.When we left the hotel the manager whom we had personally met on 3 occasions when we had complained, failed to come out to apologise.The taxi driver that took us to our replacement hotel expressed concern that we had been the third family in that week that had been moved due to complaining.This is not a hotel of an acceptable standard and I feel that Virgin Holidays have let us down. I would not even leave my dogs here for a day let alone 3 weeks!
Spent the week at Hawthorne Suites, enjoyed the breakfast and happy hour. Mayra was wonderful interacting with, along with the rest of the staff. Rooms are nice, on par with many other hotel chains and kept in good condition. When we come back to Orlando, will definitely look for availability here.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 120 Rooms
- Laundry facility
- Safety deposit boxes at front desk
- ATM on site
- Fitness room on site
- Shops on site
- Meeting rooms/Conference facility
- Barbecue areas
- Indoor games room
- Complimentary breakfast
- 1 King or 2 Queens
- Sofa in room
- Living area
- Air conditioning
- Ironing Board/Iron
- Satellite/Cable TV
- Internet access
- Alarm clock radio
- Full size refrigerator
- Coffee maker
- Full stove
- Microwave, dishwasher, cookware
- Dining table with chairs
- Max occupancy: 6
Resort Location Map
Hawthorn Suites Lake Buena VistaOrlando,United States
- Hotel Contacts
- Extra Info
8303 Palm Pkwy, Orlando, FL 32836-6438
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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