Hawthorn Suites Wyndham Universal
- What's Included
This hotel was great for our family base to visit orlando and disney parks,we arrived at the hotel around 5pm and the speed of the checkin was great the suite we stayed in was a 1 beadroom with a pullout bed in the living area the room was a good size for 2 adults and 1 child,the big fridge freezer was great to chill your drinks etc,hotel was nice and clean and all the staff were very polite (girl on front desk think her name was katherine)was very helpfull and would tell you best place for eating/shopping etc.breakfast was ok and they have selection to choose from, you can get a free shuttle bus to disney/ universal but you need to put your name down the night before and you can pick when to go and when to come back(sorry cant remember the times)walmart is only a $15 to $20 cab ride each way but worth it to stock up for your time on holiday. Once again we really enjoyed our first time orlando and at the staysky suites and will booked this hotel again.
booked for two weeks over new year rooms are comfortable little dated but didn't really spend time there breakfast is busy most day got takeaway plates and went back to the room to eat had pizza delivered one night from the advert on the room key that was nice fresh and hot ideal if on a budget
I stayed here with family, and my room (a normal double bedroom) had adequate facilities and the bed was comfortable. The manager of the hotel was helpful when we got a puncture on the first day of having our rental car.However, our experience at the hotel was soured because my parents' room (a one-bedroom apartment with cooking facilities) had such poor facilities, and they had paid extra for this type of room but got no value for the additional money. One cooking hob wasn't working, and the other one didn't get hot enough to cook pasta because (according to reception) of 'health and safety' reasons, which means they were unusable. We used the microwave (and a tiny bowl) to cook pasta, which took ages, and there were hardly any cooking utensils. The dishwasher didn't work (and reception wasn't surprised it was broken, as it seemed like it had been broken for a while), and so staff at reception promised to get the cleaner to wash the dishes each day, which never got done in 5 days. My parents complained to reception several times but each time they said the manager 'wasn't in' and that they would get him to call as soon as he was in, to discuss a reduction in room cost (given additional facilities were not available to use). Then when it got to the time he should have started for the day, we were told he would be in later, so we weren't able to speak to him. I contacted him on Twitter, then he emailed to say 'sorry' but offered no refund of the additional money paid. We were not satisfied with this, and recommend that you do not stay in a room which says it has cooking facilities as it is overpriced.
This is the second time we stated at this hotel . It's central to everything and the rooms are big and have plenty of facilities, the staff are very friendly and helpful, you can get free breakfast everyday and also free buses to Disney and universal sea world I would definitely recommend this hotel
Unhelpful reception staff who couldn't answer questions regarding rooms. Rooms not equiped with thw correct number of glasses etc for our party of 5.Not enough chairs for everyone to sit at the table to eat or even watch the tv.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 143 Suites
- Restaurants on site
- Bars on site
- Barbecue areas
- Laundry facility
- Room service
- Tour desk
- Fitness room on site
- Business center
- Meeting rooms/Conference facility
- Video games room
- Complimentary hot breakfast buffet
- King Bed
- Living area
- Air conditioning
- Full bathroom
- Ironing Board/Iron
- Satellite/Cable TV
- Pay per view movies
- Video player
- Alarm clock radio
- CD player
- In room safe/safety deposit box
- Full size refrigerator
- Coffee maker
- Microwave, dishwasher and cookware
- Sofa bed in sitting area
- Dining table with chairs
- Max occupancy: 4
Resort Location Map
Hawthorn Suites Wyndham UniversalOrlando,United States
- Hotel Contacts
- Extra Info
7601 Canada Ave, Orlando, FL 32819-8252
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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