Hawthorn Suites Wyndham Universal
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We stayed here again for our stay in Orlando. Rooms are perfect for us as a family of 5 which are clean & have good facilities. great place,fab location to all the parks & International Drive. Good choice of breakfast. Michael on reception was very friendly & helpful. 😊
Great location. Rooms are very big. We were 5 people and had a lot of space. Rooms need a bit of renovation. Had a good breakfast. We also used the business room to print vouchersome for SeaWorld that we bound online.
I was so impressed with how spacious the rooms are and how clean they are and how friendly the employees were,I got a great deal on the Internet to stay at this hotel and I will definitely be staying here again and it's right next to everything in a great location
Just got home from a lovely fortnightly get holiday with my friend for my birthday. The hotel front desk staff are very welcoming and actually make the effort to build rapport with you. Zero checked us in and we went to our room which was cosy and looked like a nice room to spend the next two weeks. Unfortunately the hotel is severely let down by their housekeeping. My friend turned down her bed sheets and found ink stains all over the sheet, my bed had lipstick marks on the duvet and a black stain which looked like eyeliner on the pillow. After speaking to reception we were offered a complimentary drink and moved to a to a room with a pool view. Unfortunately we had the same issues in this room. Stains on the sheets, long brown hairs all over the bed. I came down again to reception and said I was disappointed as I've paid so much money to come to Florida, a clean bed is not much to ask for. I asked for clean sheets to be placed on my bed and then it would be fine. I came back that evening after dinner and the sheets were just dumped on the floor by my bed. After a long flight and being up for nearly 25 hours, I don't expect to have to make my own bed. Finally it was sorted. I had a clean-ish bed which I would like to add was very spacious and comfortable. A couple of days later, housekeeping changed our sheets whilst we were out all day at Disney and I came back to a yellow stain on my sheets, which had soaked through to the mattress topper! To me this was the final straw as I wasn't going to pay nearly $3500 for a holiday to have a dirty bed. Again, I had to request new sheets and had to make it myself again! The lady on the front desk was very understanding and apologetic and agreed to give a note to the manager and also housekeeping. The next day housekeeping called me to let me know I was upgraded to a VIP cleaning package. I never knew there was such a thing! Apparently our sheets would be changed every day...i didn't notice this because they weren't! 4 days towards the end of our holiday, we were offered to upgrade to a suite for $10 a night. Of course we accepted! It was a lovely room with a living room and kitchen, something we needed when hurricane Matthew hit as there was a curfew and we were starving and had no food nearly all day! Of course I found yellow stains on the bed sheets. At this point I was past caring on complaining again. I just slept on top of the duvet. I would of expected with all the problems we had regarding the cleanliness of the bed linen, we would have received the upgrade complimentary. The bar is of a good standard, good choice of food and drinks. Josean (think that's how you spell it) on the bar was awesome! He really stepped up and went above and beyond. He created cocktails for us with our favourite spirits and made us feel very welcome. Breakfast was basic but of course for a hotel to offer bed and breakfast in America seems to be a rare thing so it wasn't much of an issue to us. Zero and Micheal on the front desk were lovely and very welcoming and treated you more like friends which was lovely as it made us feel right at home. The transport system to the parks can be a bit frustrating as the last bus from Disney leaves at 22:30pm and they only pick up and drop off at Epcot. Of course this is annoying because if you wanted to see the fireworks at magic kingdom which start at 10pm, you would have to get a taxi or uber back which is an unwanted expense. Overall we were happy with our stay as the staff were lovely and very welcoming, it's in a great location with walking distance to many restaurants on international drive. The hotel seriously needs to consider new linen, or a new company that cleans it because it's letting them down a lot which is a shame. I would stay again because of the staff. I just hope they sort out what's bringing them down. If they did then it would be a hotel I would choose again.
two week holiday, booked last minute. hotel is close to international drive/avenue. free transport to Disney, universal and sea world. loads of shops and restaurants a short walk away. we took the free transport to universal then walked back to the hotel. the hotel includes hot and cold breakfast, free internet and free car parking. the rooms are cleaned every day, the room has a basic kitchen, including a fridge, microwave, two ring hob, sink and dishwasher. unfortunately no oven. there is a small swimming pool and Jacuzzi. Another fantastic asset this hotel has to offer is the excellent staff who could not do enough to help make your say as enjoyable as possible, especially Paola Murray who was a joy to see every breakfast time! all the staff had to go above and beyond when hurricane Mathew hit the area, a curfew was imposed. we look forward in staying at this hotel again as soon as we can. thanks again Guys...
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 143 Suites
- Restaurants on site
- Bars on site
- Barbecue areas
- Laundry facility
- Room service
- Tour desk
- Fitness room on site
- Business center
- Meeting rooms/Conference facility
- Video games room
- Complimentary hot breakfast buffet
- King Bed
- Living area
- Air conditioning
- Full bathroom
- Ironing Board/Iron
- Satellite/Cable TV
- Pay per view movies
- Video player
- Alarm clock radio
- CD player
- In room safe/safety deposit box
- Full size refrigerator
- Coffee maker
- Microwave, dishwasher and cookware
- Sofa bed in sitting area
- Dining table with chairs
- Max occupancy: 4
Resort Location Map
Hawthorn Suites Wyndham UniversalOrlando,United States
- Hotel Contacts
- Extra Info
7601 Canada Ave, Orlando, FL 32819-8252
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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