Hyatt Regency Clearwater Beach Resort & Spa
- What's Included
- All Inclusive Features
When you pay in excess of $200 per night for a hotel room, you expect certain standards of service and amenities.Let's start with the positives.Logan, the gentleman who checked us in, was a delight. Courteous, attentive to needs and requests, and gave us every bit of information we required. We were offered complimentary champagne on arrival, and given free newspapers. So our experience started off exceedingly well.The location of the hotel could not better. You're literally over the road from a glorious stretch of white sand which is strewn with swaying palms and crashing waves, which give the feel that you're in paradise. You are no ire than a 10 minute stroll from the amazing Pier 60, and right in the middle of the seafront nightlife; bars and eateries aplenty.Initial impressions of the room were very favourable when walking in, however on closer inspection there were some elements that let a hotel of the standard down. Tatty and overly worn chairs, paint chipping off the kitchen units, a constantly dripping coffee filter which left more water in the kitchen top than in the cup, and a hairdryer that worked when it felt like it. Nothing major, but when there's a notice in the room stating that 'The maximum rate for this room is $700' you expect details like this to be addressed. The list of items the hotel provides for free (razors, shampoo, shaving gel, manicure sets etc) is great, and were delivered to our room less than 5 minutes after I requested them. Our group was only staying the one night, but because of a wedding party being at the hotel we weren't allowed to use the rooftop bar or jacuzzi on the night of our stay; we tried again the next morning, but were told that the jacuzzi was out of action because of the bad weather (see photo of the 'bad weather' below). I telephoned reception, spoke to Nick who immediately stated that we wouldn't have to pay the resort fee on checkout. Thank you Nick.Would I stay here again; yes. However, there are a few wrinkles that could do with ironing out before I'd consider it a premium stay hotel.
The room was very comfortable, nice to have DirecTV and easy access to many activities, the beach and restaurants. Just about anything you need is also within walking distance. The conference room staff and service was excellent.
Ryan Murphy should have credited the Hyatt for the inspiration for American Horror Story: Hotel. This place is a dump. There is just no other way to say it. The hotel is undergoing extensive renovations, but this is not listed anywhere on its website. The first floor is closed, and the second floor check in area is not impressive for such an expensive hotel. Things started going wrong from the moment we walked into the makeshift lobby. There was a very inviting water pitcher with lemon, and after traveling from Connecticut all day, I was parched. There were no cups. I asked the hotel worker for a cup, and he said there were none left and just walked away. After check in, we were offered a glass of champagne and some bottled water, which was nice. I thought maybe one rude hotel worker wouldn't spoil this trip, but I was wrong. We walked up to our rooms (two rooms, as we were a party of six traveling to this hotel for a special occasion), and the elevator and hallways had no air conditioning. It was over 90 degrees outside. We were on the 11th floor and our floor was undergoing extensive renovations. There was plastic wrap on the hallway carpet (see photo) and the first two rooms were being renovated, with no flooring or even a door knob on the door. I took a walk around and the place needs a lot of work (see photos). We walked into our room and at first glance, it looked great! Full kitchen, largeish bathroom and nice balcony with a view of the beach. However, the furniture was worn (see picture). The temperature was also sporadic, and would be very cold one minute and hot and humid the next. The AC unit was also very, very LOUD! We left on our first day and the room key would not open the parking garage gate. We had to have the parking attendant call the front office to unlock the gate. I’m not sure why the hotel would be paying for an attendant who cannot open the gate?We came back around 10:00 p.m. I decided I would take the stairs for some extra exercise. The stairs are not air-conditioned and dirty. I climbed up to my floor and I could not get out. The doors were locked! I went down to each floor and each door was locked! I went up and the doors to floors 16 and 17 were open, but those were construction floors and there were no lights on. Oh, I forgot to mention that my partner had carried my cell phone back to the room, so I had no way to call for help. I came back down and somehow got the floor six door to open. I walked across to the other side, but I could not find an elevator. I found the other set of stairs and started climbing up. Floor 10 was propped open, so I got off and got on the elevator to go up. The elevator door closed, then after 10 seconds, made a loud sound for 30 seconds. I honestly thought that the elevator was broken and I would be stuck there all night. After another minute or so, the doors opened and I jumped out. The next elevator door opened and there was a couple in there, so I gaged the situation safe, and went up one floor to my room. The next morning, at 5:00 a.m., we called for more towels, but they never came. The reason we were up so early, is because the air conditioning noise and lack of a consistent temperature, kept us up all night. We left for our day and spent some time at the pool, which is in bad need of remodeling. The cabanas were being remodeled and cement was being poured all day. There was also construction noise early in our hallway. We went back to our room at 4:00 p.m., to get ready for our event, and housekeeping was just arriving. I told the housekeeper that she could come back after 6, and she said okay. She also gave us some towels, water bottles, and toiletries. We went to our event at the hotel, which was fine (no issues), and came back to our room at 12:30 a.m. Housekeeping never cleaned our room! That was it and I was livid! I called the front desk and the woman offered us a $150 credit. I said okay (since it was late and my kids were sleeping) and new towels were brought up within 10 minutes. The next morning, I saw the housekeeper and she asked if I could unlock my door for her, since she did not have the key. I said, that must be why you didn't clean our room yesterday, and she just smiled awkwardly. When it was time to checkout, I spoke to manager. He agreed to give me a free night, plus the credit that was already promised. I said that was not enough and he took off one night off my parents’ room as well. I went through the final bill, and found parking charges and was then notified that parking in the parking garage, $18 a day, was not included in the nearly $500 a night fee for this hotel! They had also charged my dad a $40 “valet” fee, even though he never used the valet service and it is free at this hotel. We left and, of course, my key card did not open the gate, so we had to call the front desk again. I will never set foot in another Hyatt Hotel again, unless my entire stay at this hotel is reimbursed. Please, do not stay at this dump—there are numerous other hotels in the Clearwater Beach area to choose from! Hotels undergoing construction should disclose this fact on their website and then offer you a cheaper rate.
The hotel was well situated in Clearwater, close to the beach, shops and entertainment.It has an excellent, albeit expensive, restaurant which is well worth a visit for that special occasion but the rooms are looking tired and in need of refurbishment. We hired one of the two bedroom apartments which were spacious but the furniture needed replacing and the telephone was only fixed on the day we were leaving.
Stay at this hotel every year for work and was disappointed that they did not disclose the amount of construction. Service was spotty and construction noise was very distracting. They no longer put the air conditioning on in any of the halls which I hope is temporary! Room Service was still great! Pool area was not as tranquil due to jack hammering; we went to the beach instead. Room was nice but felt like it needed a good cleaning in living area (stains on couch and carpet needed a good cleaning.) Still a nice hotel and beautiful location; just needs a little sprucing and will be back to being a great location after the construction.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Aquatic Adventures
- Animal Education
- Locally Inspired Arts and Crafts
- Scavenger and Treasure Hunts
- Short Chef Creations
- Wii Games
- Pool and Beach Games
- Beach Walks
- 250 Rooms
- 2 Restaurants
- 2 Bars
- Pool with private cabanas
- Spa (fee)
- 24 hour Fitness Centre
- Wi-Fi (fee)
- Meeting and Conference facilities
- Parking (fee)
- Valet (fee)
- Gift Shop
- Concierge services
- Dry Cleaning Services
- 1 King or 2 Queen
- Fully Equipped Kitchen
- 42" LCD TV
- Air Conditioned
- Hair Dryer
- Full Bathroom
- Bottled Water
- Iron & Ironing board
- Radio alarm clock
- Coffee Maker
- iPod docking station
- Nightly turn down service
- Maximum Occupancy 4
Resort Location Map
Hyatt Regency Clearwater Beach Resort & SpaOrlando,United States
- Hotel Contacts
- Extra Info
301 South Gulfview Blvd, Clearwater, FL 33767-2460
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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