Loews Portofino Bay Hotel at Universal Orlando
- What's Included
We have just returned from staying at this hotel and to say it exceeded our expectations is an understatement. The setting is beautiful, the staff go out of their way to be helpful, restaurant choice and food is amazing. The room was big and full of light, the bathroom was huge! Getting to Universal is fantastic by water taxi and the inclusion of express pass for us all made going on the rides a dream. The queue for one of the Harry Potter rides was 70 mins, with express we were on in 4 mins! On a night it was relaxing to sit in the plaza by the lake, having a drink and listening to either the opera singers singing from the balcony or the musicians outside the bar. We have come back from Orlando previously being exhausted, not this time. Due to this fabulous hotel and the addition of express passes saving us queuing we have returned relaxed and thoroughly satisfied. Cannot wait to revisit this hotel. Highly recommended!
Spent one week at west wing. The hotel is excellent and beautiful. The service from check in to check out was impeccable. Very accommodating upon check in at front desk. Did not use hotel pools due to Volcano Bay, so can't comment. Restaurants were great. The downside is the parking fee, absorbent prices
I usually stay at Hard rock, since I have boys I was under the impression that Portofino was going to be kind of a serious (more of an adult) environment, was I wrong!!! it is the best experience ever, the pools are amazing, the place is absolutely beautiful, we felt pampered and very comfortable, employees go out of their way to answer any questions. we go few times a year and I regret not trying this hotel before. the view of the "Portofino bay" as I'm waking up every morning or during the walk to transportation to the parks its out of this world!! YOU WILL ENJOY, trust me.
I can not say enough about this hotel. We had a wonderful experience. Rooms were spacious, beds were comfortable. We had a Bay view, which I highly recommend. We also managed to get a room with a balcony which was a huge bonus. The bathroom has a double sink, but unfortunately the vanity is inside the bathroom, and not separate from the shower and toilet. However, it was very spacious. The hotel description says the mini fridge is stocked with snacks and to request a refrigerator if you need one. However, we were delighted to find the refrigerator empty with the exception of two expensive bottles of water, so that was a huge bonus. It is a quick boat ride to City walk/parks, or you can walk it in ten or fifteen minutes. If boats were crowded at peak times, which was not often, we would walk five minutes to the Hard Rock and grab the boat from there. On site dining can be pricey, but Sal's Market quick service is your best bet if you're on a budget, The food is very high quality and prices were affordable. The gelataria was also delicious and the gelato was best value on property. Four dollars for two scoops. The pools were clean and lots of fun. The main pool has sand on one side with zero entry and a water slide. They also have games/contests throughout the day. We won free drinks at the poolside bar. Two hot tubs were at the main pool, as well as at the other two pools. We stayed at Disney's Boardwalk during this same trip, and you can't even compare the two. Our experience at Portofino was so much nicer, both in quality of the resort and customer service. The included Express Pass for the parks makes this a no brainer, and it allowed us extra time to enjoy the resort. I can't speak to how this compares to other Universal hotels, but I would highly recommend Portofino. We also travelled during value season, which made it more affordable.
Everything was perfect from the moment we pulled up until the moment we left. The valet that took our car was enthusiastic and made us feel very welcome. It was myself and my daughter and he told us to prepare to be spoiled. The hotel was beautiful and the staff was professional at all times. We were supposed to have 2 queen beds and ended up with one King, but the bed was so large we didn't mind sharing and they gave us a voucher for a fee pizza at the onsite restaurant. My only regret is that we spent so much time at the theme parks that we didn't really get to explore the hotel. We did try the pizza at Sal's and it was really really good.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 750 Rooms
- 3 pools
- 8 restaurants
- 24-hour room service
- Fitness centre (fee)
- Golf course nearby (fee)
- Spa (fee)
- Business centre (fee)
- Conference facilities (fee)
- Wedding services (fee)
- Parking (fee)
- Valet parking (fee)
- Art gallery
- One king or two queen beds
- Flat screen TV
- Full bathroom
- Desk and chair
- Iron/ironing board
- Three telephones
- Wi-Fi (fee)
- In-room safe
- Daily newspaper delivery (upon request)
- Maximum occupancy of 4, maximum of 3 children
Resort Location Map
Loews Portofino Bay Hotel at Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5601 Universal Blvd., Orlando, FL 32819-7880
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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