Loews Portofino Bay Hotel at Universal Orlando
- What's Included
Rooms and Staff were excellent! Hallways had a musky moldy smell in the west wing corridor. Consistency with security in the pool area was suspect. The drivers for the car service that brought us to the other hotels on property were ok. Did not want to talk. One word answers when asking questions.
We stayed in one of the Minion rooms and the kids were really excited by it. I later learnt that there are only 3 Minion Suites in the whole hotel, and so when we arrived the room wasn't ready. We didn't receive the text that it was ready until 4.15, which was after official check-in time, so it didn't start well. The room itself had bunk-beds for the kids, while the pictures on the website were two separate twin beds and there was no mention that bunk beds were a possible configuration. Neither of my kids like sleeping in the top bunk. Fortunately the beds were large enough that they bunked up together in the lower bed, but I felt a bit cheated given the cost of these rooms. When I raised it with the front desk, there was no apology or action when I suggested they update their website about the possible configurations. For a hotel that was meant to be Deluxe, especially after just coming from a magical experience at the Wilderness Lodge, it was disappointing. The hotel around the water is beautiful at night, but it felt 'fake and forced' to me, trying to be something it really wasn't. My kids did highly enjoy the pool, although it bothered me that the walk to the top of the slide was long and you couldn't see them while they were doing that.We had one meal on-site, breakfast at the Italian restaurant and it had a great selection and they only charged us for one kid's buffet, even though we had 2 kids (one is only 3), so that was appreciated. The boats ran often and was a nice short ride to the Universal Parks.
My family and I stayed at this resort for the opening weekend of Halloween Horror Nights at Universal. I must say this resort was outstanding! The theming was excellent. It actually felt like you were in Italy when you walked around the main courtyard by the bay. There are several restaurants to pick from right onsite including a quick service place. There is also a Starbucks onsite. The kids loved the pool and the slide. On top of it all you get express passes to both Universal parks during your entire stay. It does cost a little more then the other resorts but once in a while you can find dates with prices that are in the low 200's. There is a 22 dollar charge to park a car onsite which I still don't understand why these places charge??? Disney does not charge for parking. Also don't forget about the 12.5% tax you have to pay while staying at any resort in Orange County FLORIDA. We will definitely go back sometime if they ever have a deal in the low 200's again.
I'm never been one to post negative comments or complain about pretty much anything but this visit merits my remarks. I stayed at the Loews Portofino Bay for 2 nights 3 days back in August 25-27, 2107. Had such a wonderful time that when my family mentioned spending my sons birthday in Orlando I immediately demanded we stay here again. (Just a few days after). $2000 for our package which included only their tickets (I still had my second visit tickets to be used) and the two rooms. For one night because we were fleeing Irma's rathe on our STILL powerless homes. This time there were 10 of us, rooms 3338 and 3340, on September 13-14. Upon arrival all was well as usual. The front desk manager greeted us immediately and made us feel at home. Tia, at the front desk, was a complete delight and very helpful. The issue came that evening when, a few different issues occurred. The first was at Bice. On our last stay we had a phenomenal time at Mama Dellas and debated wether or not to go again, but because it was a birthday event we figured we'd splurge at the "so-called" fancier restaurant and try something new. No complaints on the food, that was fantastic. But our server was clearly not having a good day or was bothered by us (certainly how we felt anyhow) and made the entire experience quite frustrating and worthless. $450 later (party of 6), We were very disappointed. And still tipped over 15%. Certainly didn't deserve the 22% we are accustomed to tipping. But that doesn't end our troubles. That evening, after walking city walk for a couple of hours with little ones, we retired to our rooms to find that, not one, but both of the beds were dirty on the flip sides of the duvets (that is to say, the sides not clearly visible until you attempt to turn down the sheets and get into bed.) I called the front desk and they sent room service in to change the sheets. After showing the room service personnel the beds and the blood and lipstick stains, she looked at me and asked if I wanted both the beds changed,,,really?!?! What do you think?? My frustration was very clear at this point. It was almost midnight and both my little ones were in chairs falling asleep in their pjs as we waited to have our beds made at that time. Oh wait,,, there's still more. Once she was gone and I got the kids into bed, I started to prepare our clothes for the next morning only to find that the previous guest's room key, tissues and dinner napkins were still in the top drawer of our dresser. WOW!!!! Very sad Loews Portofino. Very sad. I am clearly convinced that our rooms were never cleaned AT ALL before our arrival. I have attached picture evidence of all our issues. I'm very disappointed. And feel embarrassed to have recommend this resort to the rest of my family on such an important event. image1.JPGimage2.JPGimage4.JPGimage3.JPGimage5.JPG
Just stayed here for like the 12th time, this place NEVER gets old! The staff is incredible, the property is amazing and there is so much to do! If you are coming to Orlando, you MUST try the Portofino Bay Hotel!!!!!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 750 Rooms
- 3 pools
- 8 restaurants
- 24-hour room service
- Fitness centre (fee)
- Golf course nearby (fee)
- Spa (fee)
- Business centre (fee)
- Conference facilities (fee)
- Wedding services (fee)
- Parking (fee)
- Valet parking (fee)
- Art gallery
- One king or two queen beds
- Flat screen TV
- Full bathroom
- Desk and chair
- Iron/ironing board
- Three telephones
- Wi-Fi (fee)
- In-room safe
- Daily newspaper delivery (upon request)
- Maximum occupancy of 4, maximum of 3 children
Resort Location Map
Loews Portofino Bay Hotel at Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5601 Universal Blvd., Orlando, FL 32819-7880
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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