Loews Portofino Bay Hotel at Universal Orlando
- What's Included
Me and my wife returned with our 8 yr old daughter after our first visit 10 years ago and as part of out anniversary celebration.The hotel is still a beautiful setting with great pool/ beach bar and the rooms themselves are 5 star. Sadly the experience of poor service followed by no follow up after complaint spoiled the experience for us.The sad thing is we had such a simple request. Our daughters sofa bed unlike the main bed had no quilt and just a thin blanket. We knew she would be cold as weather cooler than usual this time of year from previous experiences.Cutting a long story short after 4 phone calls, 2 visits to reception and 2 hours we finally received the quilt in a quilt cover requested.We had travelled for a total 13 hours from UK and after grabbing food we just wanted to sleep. I said to reception that I could not comprehend why it took so much effort for a simple request. I put in a complaint but was allowed to leave without any apology or minor gesture to say sorry.Certainly will not be visiting this hotel on our next visit and sadly it's ruined not only this experience but to some extent the positive feelings we had about this hotel from 2007.Lack of customer care means this hotel not worth the money.
The hotel was like a cheesey theme casino. The housekeeping service was terrible. The safe in my room did not work. The ironing board had a disabled leg. Bioth of these issues were reported. None were resolved.
It's a wonderful place... the Italian atmosphere, the restaurants and the services were special... And we also had the Express Pass in both Universal Theme Parks ...We are waiting for the opening of the Water Park to go back there...
Lets knock out the headaches.... if you have a larger family and book more than one room, requiring when booking to have joining rooms the hotel does not guarantee they can accommodate that reservation set up when you get there. Our family was split up the first night :( After multiple phone calls and an hour of waiting for luggage went down and retrieved myself so could get kids to bed. Hotel did work to get joining rooms next day so we packed everything up and moved for the rest of the week (bellman helping was FANTASTIC, told boys all about his passion for Star Wars and Storm Troopers). Other issue worth noting, meal cards, pre-purchased at the hotel to use in the parks for meals, drinks and snack. Great idea, makes things very simple, right? NO! The cards would not work so over four day visit we spent hours in meal lines while they hand wrote each meal ticket number down for each item purchased. The money was already spent in purchasing the cards and no refund so had to use them whole time. Unless the system gets fixed I don’t recommend the meal cards unless you have incredible patience and enjoy standing in line and apologizing for holding up the people behind you. The rest of the review is very positive for the hotel and location. Lines for boat ride to City Walk can be long first thing in morning and when parks close, so don’t be surprised if you use the path to walk back and forth a few times. It’s not a bad walk especially in the morning when everyone is filled with excitement. There is also option to catch a bike ride, good choice after long days in the park. Carry cash to provide them payment if you go that route. Guest rooms are spacious, huge bathrooms, good closet systems and storage options. The complementary bath products are wonderful. Breakfast buffet is delicious, lots of choices for everyone, and quick so can get to parks for early opening. Just ask for drinks right away or you might have to wait on those well into breakfast. Food offered at pool is not that great for price but the convenience and relaxing in that environment makes up for it. There is an arcade, which no matter what is always a magnet for our boys. It's pricey, like they all are, but boys said it does have some cool games. Overall, nice property and our family had a BLAST during our whole stay! Wishing you laughter and smiles too for this awesome vacation destination!
I want to start off by saying that the personnel at the hotel was sweet and tried to help but fell short in their offers to alleviate our unhappiness regarding our April 2017, $600/night stay at this hotel. It was going to be a quick trip - 2 days in the parks with one night in the hotel - so we figured $600 wasn't so painful considering it was peak season. What we didn't bargain for was being unable to get into our room until 5:50 p.m. (we checked in at 9:30 a.m.!) after a sweaty day in the park and dinner reservations at 6 o'clock. No time for a shower. No time to enjoy our room. We paid $600 to lay our heads on a pillow - something we could have done for a significantly more modest investment. Expensive and disappointing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 750 Rooms
- 3 pools
- 8 restaurants
- 24-hour room service
- Fitness centre (fee)
- Golf course nearby (fee)
- Spa (fee)
- Business centre (fee)
- Conference facilities (fee)
- Wedding services (fee)
- Parking (fee)
- Valet parking (fee)
- Art gallery
- One king or two queen beds
- Flat screen TV
- Full bathroom
- Desk and chair
- Iron/ironing board
- Three telephones
- Wi-Fi (fee)
- In-room safe
- Daily newspaper delivery (upon request)
- Maximum occupancy of 4, maximum of 3 children
Resort Location Map
Loews Portofino Bay Hotel at Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5601 Universal Blvd., Orlando, FL 32819-7880
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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