Loews Portofino Bay Hotel at Universal Orlando
- What's Included
We recently stayed at the Portofino. The hotel itself was quite lovely. The room was very clean. Upon making the reservation I request a quiet room away from the elevators. I recently had major surgery and wanted to make sure we had a peaceful room. After spending a great day in the park we were awakened from a sound sleep to partying guests in the next room spewing profanities along with lots of screaming. We waited for them to possibly calm down. After about a half hour we called guest services. It was at this time we noticed we had been placed in a adjoining room to them. I'm not sure if this is why the sound carried so heavily. Security came up and gave them a warning which did nothing. Security came up a second time and still the guests were not quiet for about an hour and a half. We never did get back to sleep. Upon checking out the staff seemed to not care about the issue. We were told the hotel cannot be responsible for the actions of its' guests. That makes me feel really comfortable staying there. Overall for the price of the room I would expect a good nights sleep.
I was there for a large business conference at the Convention Center. My room was on the 4th floor of the East Wing. It was very quiet in the room. The property is beautiful, laid out like a small village in Italy with several restaurants, shops and even a Starbucks onsite. There are several pools including a quieter one off to the side. The main pool has a beach with a zero/beach entry, waterfalls and a bar/restaurant. The chairs are cushy and comfortable. You can get to both Universal parks and City Walk by a short ferry ride or a lovely 0.8 mile walk mostly shaded that runs along side the canal and right into City Walk.
Had a bad experience the first time I stayed here with my family, however decided I would try this hotel again Loews Portofino Bay did not improve. Upon entering my room I noted it was just a quick clean found hair long hair on a sheets and the bathroom had hair in the tub and dirt. This continues to be their problem. I went to the front desk and informed them about the problem. The manager on duty stated they will have somebody look into it, however no one showed up. I had to go back three more times to the front desk for them to send somebody to clean my room. Also the lobby needs a update their questions are staying in the main lobby this shows that there's no real care for there for their hotel he should be cleaned daily and be taking care of the stains. This hotel needs a lot of improvements I think an overhaul of their cleaning staff and their meeting the staff should be looked at.
This property is beautiful! Spectacular setting. Staff very pleasant and helpful. In one on-site restaurant the server was sent to another establishment to get a condiment that my daughter requested because they did not have it! Really beyond the call of duty. Extremely convenient to the parks, but I would stay again even if not going to Universal. Great value for luxury accommodations. Many dining choices. Every evening there was a soloist who sang from the balcony on the piazza. Multiple pools with great poolside service. Wifi was actually great - unlike many hotels we've stayed in. We will return for sure.
Went down for a business trip only, so no time to see any of the theme parks or outside activities. Have to admit when I walked in I thought the whole "Italy" thing was going to be a bit cheesy, but they won me over.The service was great, the room was clean and comfortable, the food was good everywhere we ate, all employees were super friendly and accommodating and was a great experience. Would definitely entertain staying here again with the family if we ever come down for a Universal trip at some point.Only concern may be around the price, was there for a convention so the company paid, I was not dialed in to the pricing as I probably would be if it was for myself and family.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 750 Rooms
- 3 pools
- 8 restaurants
- 24-hour room service
- Fitness centre (fee)
- Golf course nearby (fee)
- Spa (fee)
- Business centre (fee)
- Conference facilities (fee)
- Wedding services (fee)
- Parking (fee)
- Valet parking (fee)
- Art gallery
- One king or two queen beds
- Flat screen TV
- Full bathroom
- Desk and chair
- Iron/ironing board
- Three telephones
- Wi-Fi (fee)
- In-room safe
- Daily newspaper delivery (upon request)
- Maximum occupancy of 4, maximum of 3 children
Resort Location Map
Loews Portofino Bay Hotel at Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5601 Universal Blvd., Orlando, FL 32819-7880
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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