Loews Portofino Bay Hotel at Universal Orlando
- What's Included
I've an upcoming reservation with Loews Portofino Bay Hotel, Universal and emailed the hotel requesting for the waiver of the hotel's handling charges for taking delivery of my Amazon purchases but was turned down flatly by the Guest Service Agent, a Ms Kathy.This was despite explaining to them that Orlando was my last destination before we head home (some 23 hours away) and it would have greatly facilitated our packing to have the items delivered here instead of our earlier accomodation. Besides, the items were primarily inexpensive items such as children's books and toys. Hence, the prohibitive charges (ranging from $5 to $21 per package, depending on the size) imposed by the hotel would have eroded any savings in purchasing these items in the US instead of back home. Very disappointed with the hotel's rigid and uncompromising stand and their unwillingness to go the extra mile for their guests.
A-1 from staff to food to rooms. We could not have wished for any better. The staff was helpful. The food delicious and the rooms were extremely comfortable. We have had many conferences but the Portofino was a different experience in that it was close to perfect.
Beautiful facility, high quality food and snacks during the conference, more than adequate rooms. Plenty to do outside of work hours as well. Staff was friendly and helpful. Would stay again, for both work and personal travel.
Well what a let down. The room was nice until the floor was soaking wet and moldy from a leaking Ac unit. Called down not sure if they resolved our problem. Smelled musty and my nieces allergies were starting to flair up. So we checked out within 5 hours. When we checked out they asked to see the picture and I sent it to their manager (hoping I would hear back from them). We never did and we are Universal Annual Pass holders. We won’t be renewing our passes next year. We are just a number. We will stick to our Disney hotels.
Beautiful hotel and grounds. Large room with extremely comfortable beds. Easy trip to parks by boat or walking path. Express Pass to park attractions beats Disney's limited Fast Pass hands down! That alone is a reason to stay here, but the hotel is wonderful to stay at anyway.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 750 Rooms
- 3 pools
- 8 restaurants
- 24-hour room service
- Fitness centre (fee)
- Golf course nearby (fee)
- Spa (fee)
- Business centre (fee)
- Conference facilities (fee)
- Wedding services (fee)
- Parking (fee)
- Valet parking (fee)
- Art gallery
- One king or two queen beds
- Flat screen TV
- Full bathroom
- Desk and chair
- Iron/ironing board
- Three telephones
- Wi-Fi (fee)
- In-room safe
- Daily newspaper delivery (upon request)
- Maximum occupancy of 4, maximum of 3 children
Resort Location Map
Loews Portofino Bay Hotel at Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5601 Universal Blvd., Orlando, FL 32819-7880
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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