Loews Portofino Bay Hotel at Universal Orlando
- What's Included
I loved this hotel! Super friendly staff, loved the club room and highly recommend it for a great breakfast before heading out to the parks as well as really nice food in the evening. The room was very clean and comfortable, and I appreciated the housekeeping staff stopping in each evening to see if there was anything we needed. The cutest thing was finding my daughter's stuffed bear all tucked in with her blanket covering him, remote in hand, watching Yogi Bear on Nick when we returned to the room in the evening. Adorable! I would absolutely stay there again if I go back to Orlando/Universal!
Had absolutely an amazing time at this hotel. This is my first time staying at Portofino Bay. My family really enjoyed the service and décor of the hotel. We paid for the Club Level and was super glad we did it. Earl and his team is the definition of World Class Service. They surely personalized our experience and made us feel like home. The team knew our names and always there to assist us with any questions. We really enjoyed the evening service, there are plenty of options for us and every night had a different theme to it. We also had dinner at Mama Della, which was super delicious. My kids really enjoyed talking to Mama and the service was excellent. This is our go to hotel, if we visit Orlando again.
Let me start by saying my family love Universal Orlando & Loews. We have been coming for past 4 years & are Preferred Annual pass holders. In the past 4 yrs we have visited about 12 times. We only stay on the Loews deluxe properties that offer Express Passes for the entire stay which is a luxury but in my opinion also very necessary to get the most enjoyable experience at the parks. My wife & two kids (8 yr old son & 6 yr old daughter) still get very excited for every visit. We love the thrill rides & how easy it is to navigate the parks. Disney will not cut it for my kids. They consider the rides kinda boring.This is the third time we have visited this year. We stayed at Portofino Bay for Easter for 5 nights, Royal Pacific for 4 nights Memorial Day Week & just completed our last 5 night stay @ Portofino on the 18th of July for our 10th Wedding Anniversary.As annual pass holders we receive big discounts on room rates @ Loews on site properties throughout the year. We were able to book a Deluxe Room with two queen beds for this stay & just a few days prior to our stay after contacting the hotel directly & reminding them that we were celebrating a special occasion we were upgraded to a Club Level Deluxe Room which gave us access to the Club Lounge which exceeded our expectations by far. Club lounge basically provided breakfast (eggs, sausage, bacon, oatmeal, fresh fruit, cereal )to name some of the selection. Afternoon snacks with unlimited bottled water & soda essentially available all day to take up to your room or to the pool. An evening reception which was essentially a very good buffet dinner from 5pm to 7pm with unlimited nice selection of beer & wine until 8pm. Last but not least was dessert between 8pm-9:30pm. Dessert consisted of cannoli's, chocolate cake, key lime pie, chocolate chip cookies to name a few. Coffee & tea is also available throughout the day & also very good.The BEST & MOST important feature of the Portofino Club Lounge are the people that work in it. The Club Concierge Team was AMAZING!! Unparalleled customer service & attention to detail!! The professionalism of concierge supervisor JAMES sets the tone! He treated our family like we were VIPS from the moment he met us & we were very appreciative. MITCHELL, KAYLA & EARL always made sure we had everything that we wanted at all times. I can truly say they are MVP's of the club lounge. They connect with their guests on a personal level which made us pretty much want to hang out there ALL DAY & NIGHT! Our Deluxe Room was the first room closest to the elevator on the 6th floor with no one above us & an amazing view of the entire piazza & harbor with a glimpse of the parks.It truly was a spectacular view. The best part was we were 2 minutes away from the club lounge on the lobby level. For this stay we truly enjoyed the hotel and all of its amenities. Our family enjoyed the parks in the morning & at night. The main pool in the afternoon. The kids love the slide. The lifeguards also do an outstanding job making sure all guests are safe. Truly top notch.This property is managed well & it shows. We will be coming back again & again for family vacations! One last thing, Brooke from the photography studio on site took impromptu pictures of our kids at the pool one day. The pictures came out phenomenal! We purchased some.
I am in love with this resort! The exterior transports you to a European vacation that set me into instant relaxation mode after long days at the Universal parks. We all loved the option of taking the water taxis.... after miles of walking each day it was really nice to be whisked back to your hotel this way. Just beware they do close down for weather. There is a Walgreens within walking distance to stock up on daily supplies, as well as many shops on the property. We decided on our free day to just stay on property and enjoy what they have to offer! Our kids loved the pool, and we loved our wonderful pool-side server who kept food and drinks flowing with a smile in unbearable heat. The pool offers many activities and games throughout the day as well, and shows a movie every night. The hotel also offers singing entertainment on their patio in the evenings...grab a bottle of wine from the Italian restaurant right there and relax and enjoy! I would absolutely return to this hotel, we loved very minute of it!
Decided last minute to visit Universal and picked our go to place Loews Portofino. I guess we needed to remind ourselves that July in Florida the weather was too hot for theme parking. We did venture in at night which was fun, cooler and less crowds. We spent daytime time in the Portofino pool which was wonderful. The hotel is a constant plus with fantastic service time and time again. We always book a Concierge room and fine the added cost actually a good value when you factor in what you get and what we would have spent as a family of 4 on the hotel grounds. Kayla is a gem and she conveyed the hotel philosophy of continuous improvement be it incremental . Staying 3-4 times a year you can see the philosophy really works. Looking forward to our next stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 750 Rooms
- 3 pools
- 8 restaurants
- 24-hour room service
- Fitness centre (fee)
- Golf course nearby (fee)
- Spa (fee)
- Business centre (fee)
- Conference facilities (fee)
- Wedding services (fee)
- Parking (fee)
- Valet parking (fee)
- Art gallery
- One king or two queen beds
- Flat screen TV
- Full bathroom
- Desk and chair
- Iron/ironing board
- Three telephones
- Wi-Fi (fee)
- In-room safe
- Daily newspaper delivery (upon request)
- Maximum occupancy of 4, maximum of 3 children
Resort Location Map
Loews Portofino Bay Hotel at Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5601 Universal Blvd., Orlando, FL 32819-7880
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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