Loews Portofino Bay Hotel at Universal Orlando
- What's Included
Clean rooms, very pleasant staff. It's like an Italian port with large water that many rooms overlook and where you get the water taxi for attractions-real convenient 10 minute ride. The best meal deal we found here is the buffet for breakfast in the courtyard called Trattoria around $50 for 2 but well worth it. Staying here also gets you express pass to most rides except for some at Volcano bay. They will put $200 on a credit card for the number of days you stay (i.e.3 dayds/$600-whats not used is put back at check-out)We paid for everything with the room key-only drawback was that they aren't set up for the lockers at Volcano Bay with the room key so at this time still need credit card for a locker. Use early access because the beach chairs go fast. Book a cabana early (try before you go) as they sell out fast. Be sure to see the Blue Man group when you get there-it is just a whole bunch of fun and laughing. They do interactive stuff with the audience so be prepared to laugh and have fun. The hotel courtyard has restaurants, bar, ice cream, shopping,pool etc. self parking is underground at $22/day. All-in-all, a nice,clean convenient place to stay. Obviously room rates are based on location.
The resort made everything easy and explained everything thoroughly. Getting to and from the parks was easy and enjoyable and we would definitely go back to this resort again. The rooms were nice and clean and everyone that worked there was friendly.
Booked a room online with another family who we were going to meet at the hotel and use the parks. Immediately after booking the room, my friend called and requested our rooms be connected. They told her sure no problem but I too had to call and request the same for security reasons. I immediately call and they are clueless. They tell me I have to call the hotel. I call the hotel and was told they could not even view the reservation until a week before. So, none of this made sense but they told me to call back a few days prior to checking in and they would make the request. I called the day before check in. This time I was told there was no guarantee of having connecting rooms unless I arrived at 7am. Again, none of this made sense. My friend then immediately called behind me and said it was already in the system but again it is a request no guarantee. All went well at check in and our rooms were indeed connected. We checked in June 16th. We spent the day at Universal and came back to the resort around 5pm to use the pool. For as hot as it is here in Florida, the pool was freezing! One hot tub the water was luke warm while the other hot tube was normal hot. We decided to order from SALS and bring the food to the pool area. I went to the restaurant around 9pm. I walked in and only one person was in front of me in line. I ordered a pizza to go and kids spaghetti. I stood off to the left in near the cashiers near the bottled waters cokes etc. I observed the manager helping with the register, helping box items etc. Then I saw him go to the kitchen area and start making sandwiches. I noticed him peeling apart bread with his bare hands. I was disgusted. He made several sandwiches. I then saw the cook return and he had on gloves. I was glad I did not order a sandwich! It took approximately 35 minutes to get my pizza and spaghetti. I took the items are hurried back to the pool where I knew everyone was starving. I opened the pizza box and noticed half of the pizza was burned, like black burned. My husband and I ate the burned pieces and the kids ate the other pieces. I was not about to go back and try and complain because it took forever and many people came in after us and the line was significant. We went into the gift store located in the lobby area around from registration desk. We were the only ones in the shop shopping. The cashier was rude and not friendly.
My family had a wonderful time in this beautiful resort. Is just gorgeous, like if you was in Italy. Love the outside seating. The buildings the atmosphere is very beautiful. You must try this place and see for yourself. Wonderful and Proffesional people everywhere you go. Beautiful pictures to take. Has so many things. Rest, ballrooms, game rooms, pools, bars, so many. Is amazing experience. Will go back for sure. My 13 and 17 year old girls loved the place. 👌🏼
This is the second time we stayed here and would stay here again. Rooms are clean and comfortable. I did ask for a quiet part of the hotel. I did not realize that meant the side with the live music. That was annoying and unexpected. I was surprised the check in guy failed to mention it. They did offer to switch our room the next day.The pool is nice but very crowded. The lifeguards are exceptional as I witnessed a rescue of a child that did not realize he was about to be in way over his head.One of my kids forgot a very meaningful personal item. Security retrieved it and mailed it to us. This gesture was appreciated more than they will ever realize.I did have to wait in line at front desk to have our boarding passes printed as opposed to doing it ourselves.When it was time to leave our room and head to the airport , we were blocked by a housekeeping cart. This cart was so big and heavy that even a guest walking down the hallway couldn't move it. We yelled for housekeeping but they never showed up to move cart. I sprained my arm and shoulder a bit moving it out of the way from inside the room. It was a weird way to end the trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 750 Rooms
- 3 pools
- 8 restaurants
- 24-hour room service
- Fitness centre (fee)
- Golf course nearby (fee)
- Spa (fee)
- Business centre (fee)
- Conference facilities (fee)
- Wedding services (fee)
- Parking (fee)
- Valet parking (fee)
- Art gallery
- One king or two queen beds
- Flat screen TV
- Full bathroom
- Desk and chair
- Iron/ironing board
- Three telephones
- Wi-Fi (fee)
- In-room safe
- Daily newspaper delivery (upon request)
- Maximum occupancy of 4, maximum of 3 children
Resort Location Map
Loews Portofino Bay Hotel at Universal OrlandoOrlando,United States
- Hotel Contacts
- Extra Info
5601 Universal Blvd., Orlando, FL 32819-7880
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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