Oak Plantation Resort
- What's Included
Booked at a Canadian rate. They did not honour and manager would not return calls. First room was disgusting when they messed up reservation. Took 2 days to get clean towels. They received a shipment for myself that was signed for at 9am and it was not found until 2. They are friendly until there unless there is a problem. When we moved rooms there was $100 worth of merchandise left behind that was never found. One of the items was a carton of Canadian cigarettes. I was then questioned if I even had the items in the room. Three of us knew they were in the room. It has been 4 months since the stay and still no resolve to the payment they took from my account on 3 different occasions in US funds. May have to proceed legally. Ruined the stay for sure.
It worked! 2 story house with full living room, dinning, kitchen, laundry, king sized master bed and walk in closet.Hot water in kitchen, laundry and bathroom.Travelled March 2016. Unable to select that far back.
Overall, we enjoyed our time at the Oak Plantation Resort. Upon arrival we were assigned our room, we went to check it out only to find the ceiling was leaking and water was coming out of the kitchen light fixture! We returned to the front desk and Luc immediately assigned us in a new, bigger and better room facing the pool. Once in the new room, we found out the mattress on the pull out couch was dirty and ripped. Luc once again came to the rescue and went above and beyond to get the mattress replaced and also gave us free breakfast for the remainder of the trip to help compensate. Keep in mind, they are currently renovating the resort rooms so some of them definitely have an older feel to them. This resort has a very nice pool area and also a store to buy drinks and snacks at, there is also a Walmart less than a mile away. The location was pretty central to everything we needed, which was nice as well. One more thing, be aware there are wild peacocks roaming around the resort and they definitely do not have a fear of humans. We would stay at this resort again because of the incredible front desk clerks. Overall, we did enjoy our time at Oak Plantation.
Checked us in and when we got to our room, bugs on shelf and sleep number beds mattress dirty very bad condition, sunken mattress, wasps, no equipment. A/C no working took them 24 hours to move us to another room. Very poor customer service, no manager, everyone there are manager but no one can make an efficient decision. Employees very unethical, full of excuses and talk about management issues and how unhappy they are with the company. They make my family vacation very unenjoyably. The only positive thing that I can mention is Cynthia was the only person showing me that she cares about the customer.
Our check in time was 4 and we arrived just after 4 and they didn't have our room ready. Then when we got to the room it had a weird smelll, and it looked like it was from the 80's. We tried to moved the end table in the living room and all three legs of the table came out of the base. It didn't have a washer or dryer. I'm glad this was a free vacation otherwise I would have been really mad.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 242 villas
- 2 pools
- Kids pool with fountains
- Hot tub
- Fitness centre
- Games room
- Tennis and basketball courts
- Daily activities
- General store
- Internet cafe
- King bed
- Sofa bed in living area
- Separate dining area
- Fully equipped kitchen
- In-room safe
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Oak Plantation ResortOrlando,United States
- Hotel Contacts
- Extra Info
4090 Enchanted Oaks Cir, Kissimmee, FL 34741-2928
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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