Residence Inn by Marriott Lake Buena Vista
- What's Included
This was different from many of the other Residence Inn's we have been to in the past, it was much more spread out, nice property. They have a shuttle bus over to Disney, which is literally like 5 minutes down the road. The surrounding area had lots to do places to eat etc. Dining room was huge, great breakfast every day. The room was nice and clean and comfortable, Pool was a nice size, outdoors and heated. Stayed for a few days roughly a week before the Hurricane came ashore, it rained every day at 1pm for about an hour, like clockwork. Then it cleared up for a nice evening.
Hotel is being renovated. After three weeks of breakfasts served in plastic to-go boxes in the lobby, the breakfast room is open tomorrow. The lobby will be closed for a month with registration tables set up outside. The marvelous pool area is open and the renovations are not noticeable to folks in the occupied rooms. Be aware that the usual Residence Inn meet and greets are not done here. So no free nibbles on Mondays, Tuesdays and Wednesday.Rooms come with kitchenettes so cooking is permitted.
Having stayed here before, we were looking forward to a wonderful 2 night stay. At check-in things began to go wrong, as desk clerk tried to give us a handicap-accessible room on the 3rd floor. My husband can't do stairs well, and had asked for first floor room, so instead of giving us a handicap-accessible room, he put us in a regular room, next door to the handicap-accessible room in rm 125. Room was nice, but the heat control in the room didn't work properly,with heat only coming on for a few minutes then cold air blowing constantly. It was a cold, windy day outside and this was unsatisfactory. Also one of the TV's in the room had either a terrible snowy picture or no reception at all. Maintenance man Angel came and changed out the defective set, and then tried to get the thermostat to heat properly, but the blower wouldn't shut off in that room, so he very nicely called the front desk to get us another room. He was able to get us the handicap-accessible room rm 123, which was next door and was where we should have been sent from the beginning. Angel was so nice, he helped to move our things, got the new room keys for us and was the only good thing about the hotel staff. Room was a bit smaller, but had the roll-in shower, etc. that we wanted. Decided to try the buffet on Saturday morning, it was no longer in the breakfast room, but just a bunch of tables with covered dishes set in the hall by the front desk, everything was take-out style, even the food was cold just after the woman put in new sausages. No juice or other drinks, except in cartons, no place to eat except by the pool outside in the cold, or walk a long way to a conference room. We decided to not eat there again. The hotel was very crowded so parking near room was not easy, as people were bringing furniture into the hotel and they took multiple spaces or parked in the area for handicap parking. Rm 123 has no view except for the back of a wall hiding garbage area or building, Hotel was just not the place that we'd enjoyed before, even the paper that we were given on check-in had no info inside, and no greeting for being a Gold level Marriott customer, just not good in any way in customer service now.
Very accommodating even though renovations. I arrived late hotel clerk very pleasant. The water took a while to heat up. I spoke to Alisha front desk and James in Maintenance. Kudos to them and Alexis as well. They accommodated by finding another room. I expect great service from residence Inn, but this is over the top exceeding expectations and excellence in Customer Service. I commend the Manager and his staff!!! Highly recommend staying here. They are renovating, however, they've done an excellent job in accommodating during this event!Kudos and hats off to the staff and Residence Inn. Quality and reliability that exceeds standards.
We stayed here on a trip to Disney. The room was clean and the be comfortable, but those were the highlights. The hotel is showing its age and is in need for new paint, wallpaper, caulking, etc. The suite was not well set up for cooking. The staff was nice, and the breakfast was nice as well.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Heated outdoor pool
- Sports court for tennis and basketball
- Business centre
- Complimentary continental breakfast
- Restaurants nearby
- Scheduled transportation to Disney and Universal Studios
- 1 King Bed & sofa bed or 2 Queen beds & sofa bed
- Separate sleeping and living room area
- comp High speed Internet access
- fully equipped kitchen, microwave, full sized refrigerator, stove top or range
- TV and VCR
- sleeps up to 3 adults or 2 adults and 2 children
Resort Location Map
Residence Inn by Marriott Lake Buena VistaOrlando,United States
- Hotel Contacts
- Extra Info
11450 Marbella Palms Ct, Orlando, FL 32836-6234
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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