Residence Inn by Marriott Lake Buena Vista
- What's Included
rooms:3/5 location:5/5bathroom:2/3lobby:2/3pool and gym:3/3service:3/3exterior design:1/2extra:8/16 (large hotel, big room, resort, balcony, kitchen, view, sport, children activity)total:30/40-price:500-1100/rooms:700/stars:3my rating (experience): Good
Despite calling ahead to inform staff that we would be checking in late due to staying at parks all day, front desk downgraded our room--for a family of five--to a handicapped accessible room with only a kind sized bed. The bathroom door did not close, the grouting in bathroom was dirty and dingy. Waste baskets and hotel accessories were shoddy Walmart quality. Hallway carpets were dirty. In addition, after arriving at 11:00 and not having enough space to accommodate five guests, the hotel's consolation was a meaningless $50 off.Particularly offensive was hearing front desk disparage other guests that were unhappy about accommodations as well and threatening to give away their rooms if they didn't like what they had--as retribution. The next day we were moved to a room with two queens; however, the bathroom door did not lock, the faucet was loose and the grout and bathroom were still dingy at best. We consistently use Marriotts as our hotel of choice, yet this hotel came nowhere near the usual Marriott standards. A disappointment--don't stay here. Had a much better stay at a Red Roof on the way home!
I was there in December 2017. The first night, tv and/or cable was not working. They came but cannot fix right away.Second day we have to call for towels; although they know (because we were paying for a party of 7 people) they left 2 towels in each bathroom...and it happened again every other day...we have to call. We were there 6 days, never vacuumed.We forgot a curling iron in the bathroom drawer; next day I called to send to pick it up and they said "there was nothing there". The curling iron disappear...
Loved staying here for our holiday vacation. I am not only a Platinum elite member, but a Marriott Vacation owner. I usually stay at a vacation club, but this stay was last minute and could not get in. Hotel was conveniently located near Disney, and had the best breakfast buffet I have ever had staying at a hotel. I wanted to add a day to my stay and the staff was so accommodating it impressed me. Mind you I was there Dec 25th through the 30th. I was also grateful to get a ground floor room since I don’t like elevators. Will not hesitate to stay here again if needed.
As platinum elite members of Marriott we have come to enjoy the consistency of service and cleanliness the brand provides. We typically stay at the Marriott Vacation Club for our frequent family trips to Orlando, however, this was a last minute trip and very few hotels had availability over New Years weekend. It’s no wonder this establishment was vacant. From the minute we set foot onto the property it was a disaster. The 3 staff members (Megan & Josh were the worst) who did NOT greet us at the desk had the worst attitudes I have encountered in a long time. We tried to confirm - as the website states - that pets are only allowed on the 1st & 2nd floors due to 2 of the 3 of us having pet allergies that we advised the staff of. They said yes. We found out later when we got to our 5th floor room that this was not the case because 3 doors down was a tiny dog that constantly barked. After trying all 3 cards multiple times with no success, we went down to the desk to find out what is wrong. Megan got a total attitude stating we must have put the keys next to a phone and when that wasn’t received well, she proceeded to tell us how to open the door using the handle as if we had never done it before. The second set of keys didn’t work either. We ended up having to move rooms because the lock was broken and before we left the next day we encountered 2 other people who had the same issue. I also forgot to mention the hotel hallways and rooms smelled like wet dog and a musty locker room. We diligently worked on moving to a different hotel but ended up having to stay for two very long nights. The smell was terrible, the rooms were not cleaned as there was a dirty towel found when I came back to my room the second day exactly where I left it, someone else’s hair was in the second bathroom when we arrived, the flyer that was shoved under our door the night we arrived was still there when we got back the second night which confirmed they didn’t vacuum and there was hair in one of the showers. This hotel was by far the worst experience we have ever had as Marriott members. If I could give this hotel negative stars I would!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Heated outdoor pool
- Sports court for tennis and basketball
- Business centre
- Complimentary continental breakfast
- Restaurants nearby
- Scheduled transportation to Disney and Universal Studios
- 1 King Bed & sofa bed or 2 Queen beds & sofa bed
- Separate sleeping and living room area
- comp High speed Internet access
- fully equipped kitchen, microwave, full sized refrigerator, stove top or range
- TV and VCR
- sleeps up to 3 adults or 2 adults and 2 children
Resort Location Map
Residence Inn by Marriott Lake Buena VistaOrlando,United States
- Hotel Contacts
- Extra Info
11450 Marbella Palms Ct, Orlando, FL 32836-6234
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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