Residence Inn by Marriott Lake Buena Vista
- What's Included
We just checked into the hotel..the room has everything you need for a family stay. All you need to do is walk with your foodstuff. Clean, spacious (family room) so you can relax and not feel cramped. Separate rooms for kids and adults. Will post an update at the end of our stay. Pictures attached for reference.
My experience at this property couldn't have been better. Even during the stress of waiting for Hurricane Irma, the management and staff were amazing!! They went over and above to be sure guests were happy and safe. They provided extra complimentary meals since area stores and restaurants were closed. I met Karen, the Operations Manager in the dining room as she was helping the staff set-up for the evening meal they were serving. Karen was not just directing, she was hands-on working. She seemed to be working everywhere I went. Great job Karen! I would also like to mention the hotel manager Mark was at the front desk almost every time I was in the lobby. He was so helpful and kind! I doubt he slept much during this time. I was amazed at how much staff was present before, during and after the storm. I mentioned to one of the employees that I was so sorry he had to work during the storm. He happily responded that the management provided him and his family a room at the hotel so he could work and not worry about his family. No wonder there were so many happy employees!!!My suite was great! It was very clean and well appointed. Housekeeping staff did a great job keeping rooms well stocked during the storm.After the storm, I stayed a few extra days to avoid the traffic back to South Florida. The front desk gladly extended my reservation and matched the rate I had been paying!!The hotel is in a great location for visiting Disney and other Orlando theme parks. Disney Springs is only about 3 miles away. I enjoyed my stay at this property so much that I told my son it is my new Disney Hotel! I would highly recommend this hotel. I will surely stay here anytime I visit the Orlando area.Great job at customer service to each employee that I came in contact with! You were all awesome. Thank you!!
Let me start by setting up the situation.We left Miami on Friday, 9/8 due to Hurricane Irma which was forecast to make a direct hit on Miami.We have a dog and have never traveled with him. So this was a first. We wanted to come to central Florida and get away from Miami or the coast. At the last minute, we did a search online and Residence Inn Lake Buena Vista came up. I called to get their pet policy and Dan the front desk manager took my call. He was great. He assured me that our dog was welcomed and that all pet charges were being waived because of the Hurricane. WHAT? This was a great! When I arrived, Dan was at the front desk and checked me in. I also wanted to change my 2 night stay to 3 nights. He checked and had it available. He also let me know that they had extra dog food and pee pads if needed. Talk about pet friendly. I fell in love with this place just by the check in. The staff here is AMAZING. They all smile and greet you every time. The make conversation with you and make you feel part of their family.We had breakfast this morning and they had all that you really need to start off your day. Eggs, Sausage, Toast, bagels, cereal, even tortilla to make a breakfast burrito. Coffee and juices. All you care to eat. Perfect. The staff here were also AMAZING! Caring and comforting with the hurricane situation.ROOM: We loved our 1 bedroom. (Keep in mind, this was 3 days of basically living in the room, no Theme parks) The room was super comfortable. Super clean. Full kitchen with dishes and glasses and all you need to enjoy a meal. Had a great desk which I used to work on my laptop and to type up this review. Yes…we are on day 2 of 3. They had EXCELLENT WIFI. Bed was super comfortable and the sheets were soft and smelled great. 2 TV’s and cable channels. Our dog totally enjoyed the cold floor in the kitchen area that had no rug. POOL AREA: We did not use the pool, but had a pool view. It looks like a nice area to enjoy the Florida sunshine. DOG WALK: They have a nice dog walk area next to the basketball court. You have a circle you can walk on and the dogs can do their thing. They have the stand to hold the doggie bags to pick up their “poop”, but no bags. I did bring shopping bags, but I wish other dog owners would also pick up after their dogs.LOCATION: Disney Spring is about 10min away. The parks are about 15-20 min away. And Palm Parkway has a ton of restaurants options which is around the corner.LOBBY: Super modern. They have a small game room and small market with all kinds of things you can use in your kitchen. From wine and beer to Ice cream! It is not cheap, but it is convenient.We come to Disney 7 to 10 times a year. And if you look at my reviews, the past 5 years we have only stayed on Disney Properties. Well Residence Inn Lake Buena Vista is now on our list of places to stay.The level of service is up there with the best resorts. The quality of the property is very good.I recommend Residence Inn Lake Buena Vista to all who are looking to stay. I plan to come back but next time for a Disney Vacation.THANK YOU RESIDENCE INN.
We were back for a second time this year and wanted to be in the same room we were in during our first trip. Theresa at the front desk told us that the room we were interested in would not be available until the next day. She said she could check us into another room for (1) night and ensure that we could check into our preferred room the next day. Theresa went above and beyond to communicate with us and other staff members to ensure that we were taken care of. Also, the entire staff goes above and beyond to make us feel like we are at home. The hotels pet policy is amazing! The hotel is very pet friendly and we did not have to worry about our animals while we were at the parks.
From the reservations all the way to checkout class A service second to none. The rooms were very spacious and confey. The breakfast was outstanding and catered to everyone. I truly cannot wait to go to Orlando again so me and my family can back and stay at this hotel. Thanks for a lovey time.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Heated outdoor pool
- Sports court for tennis and basketball
- Business centre
- Complimentary continental breakfast
- Restaurants nearby
- Scheduled transportation to Disney and Universal Studios
- 1 King Bed & sofa bed or 2 Queen beds & sofa bed
- Separate sleeping and living room area
- comp High speed Internet access
- fully equipped kitchen, microwave, full sized refrigerator, stove top or range
- TV and VCR
- sleeps up to 3 adults or 2 adults and 2 children
Resort Location Map
Residence Inn by Marriott Lake Buena VistaOrlando,United States
- Hotel Contacts
- Extra Info
11450 Marbella Palms Ct, Orlando, FL 32836-6234
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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