Residence Inn by Marriott Lake Buena Vista
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Confusing campus style layout. After check-in, they told us to go to the back entrance. However, after 2 trips back to the desk, we figured out the door didn't work, not the card. Went to a side entrance, but the wrong side. Walked all the way around to our room. We had a 2 bdrm suite. The king room was very cramped with little room to walk around the bed. Linens were of good quality. Water dripped in the tub. No clock radio for the time. To control access to the pool, they lock the gate to get from the elevator to the breakfast area for coffee before breakfast starts. Renovating hallways it seems, so you can't get there from here! Blocked off areas.
This is the WORST experience I have ever had at a hotel and very sadden it was at a Marriott. State of Rooms: - beyond disgusting- bathroom toilet was clogged - no running hot water in our room. I called the front desk and they told me they could not help me until the next day, we (2 kids and parents) had to take cold showers. - trash from the guests prior were left there and not cleaned, the sink smelled like an animal died in the drain. - pillows were terrible- hotel hallways smelled like pee- breakfast was poor quality, not enough coffee to serve everyoneWe went to spend my birthday weekend in Disney and since we had a group of 15 (2 kids included), we decide it was best to book 2 bedroom villas to fit everyone. We booked these room on an Advanced Purchase, meaning they were paid for a month prior to our arrival and the money was taken from our accounts. I arrived early in the day on Friday, was able to check in and place the two room checking in later on hold so we were on the same floor. The front desk agent did not allow me to check in for them. When my friends arrived later that night, they tried to check in and they were told that there were no more rooms left. I walked down to the front desk to ask to speak with a manager and was told no manager was on duty overnight and the hotel was negative 6 rooms for that night. The front desk girl was super overwhelmed as we weren't the only group without our proper rooms. Half the group ended up being walked to a Hyatt Place down the street (which is so much nicer and where we will be staying from now on) and the other half ended up cramming into our room for the night. We were promised we would have the rooms originally booked the next morning. At around 1 AM, the hotel alarm sounds off and now I am rushing to wake up two kids and run down 5 flights of stairs to stand outside with no sign of a manager or hotel staff let us know what was going on or when it was safe to go inside the building. It was a mess. When I woke up I called the front desk to make sure we were on the priority list and the front desk agent ALEXIS said she had no idea what went wrong and that she did not have any notes from the night prior; and had MAJOR MAJOR attitude. I again asked to speak to the manager but he didn't arrive until 10:30 AM. I emailed him my concerns and he never has yet respond. This hotel should NOT be a Marriott. Whom ever owns this franchised Marriott property should cut their losses and get out. It is the most poorly operated hotel I have every stayed at (we go to Orlando once a month at least, travel often and I used to work for The Ritz-Carlton/Marriott Hotel Company, so they really makes me sad to see where the brand had gone. Again, whomever are the owners to the property, I would get out. Marriott, you should deflag this property immediately before it continues to ruin the brand's reputation. I sadly will be staying away from Marriotts from now on and staying at Hilton or Hyatt.
I recently stayed for a night with my family 2 adults and 4 teens, this was one of the few hotels in the Disney area that could accommodate a group this size. What a mistake of selecting this hotel. I have stayed at many other Marriott hotels and this one does not even match the quality and attention to customer service in comparison to the others. Just after entering the room my son used the restroom and the toilet started to overflow. It overflowed and the water went all over the bathroom floor and the carpet. I called the front desk and asked to have someone come up and help us. At the same time I asked to see if I could be moved to another room and I was told "sorry, no" and they hung up the phone on me before I could get another word in. I proceeded to go down stairs to purchase water from the store in the lobby, the same employee questioned me how I was going to pay, when I mention cash she didn’t sound so happy, and asked if I preferred to charge it to my room. I gave her my room number and repeated the number and made a comment after that. The following morning I went to the lobby to check out and asked for the manager, I was told he wasn’t available. The young lady at the front desk asked me what had happened and tried her best to assist me. She offered to move me to another room. But it was too late. I had to head back home that day. She took done my information and said she would pass it on to the manager, so he could contact me. Two and half weeks later and no response yet. I even called the Marriott Customer Care and still waiting. After this experience I will no longer stay any Marriott hotel.
The smell was terrible plus the last night opening the garbage disposal in the kitchen suddenly the bathtub begun to fill with black water full of garbage with an impossible odor. The manager said that that room (521) had the pipes connected. What a shame for a Marriott Hotel. We could not even shower. Would not recommend that hotel to anyone.
Residence Inn Orlando gives you exactly what you basically need, a simple room with a nice complimentary breakfast. We were in a 2 bedroom suite with , each room had it's own bathroom with amenities, nice mattress, nice towels and linens and TV. Although the apt was for 8 people, the kitchen appliances were for 2. Needs more attention. Complimentary American breakfast, with the advantage that you can take it to your room, or just take an apple or yogurt for afterwards. Overall is an okay hotel if you're looking for price near the parks. But it needs renovation. My bathroom ceiling was peeling off for example and the furniture needs an update.the location is good, about 5 min from Disney Springs, and near the other parks.Free wi-fi and swimming pool.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Heated outdoor pool
- Sports court for tennis and basketball
- Business centre
- Complimentary continental breakfast
- Restaurants nearby
- Scheduled transportation to Disney and Universal Studios
- 1 King Bed & sofa bed or 2 Queen beds & sofa bed
- Separate sleeping and living room area
- comp High speed Internet access
- fully equipped kitchen, microwave, full sized refrigerator, stove top or range
- TV and VCR
- sleeps up to 3 adults or 2 adults and 2 children
Resort Location Map
Residence Inn by Marriott Lake Buena VistaOrlando,United States
- Hotel Contacts
- Extra Info
11450 Marbella Palms Ct, Orlando, FL 32836-6234
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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