Residence Inn by Marriott Lake Buena Vista
- What's Included
I have stayed at this property in the past and it has been always a normal hotel experience until yesterday when we checked in. Alexis and Theresa were OUTSTANDING. They made me and my kids feel welcomed, they were courteous, and their customer service was impecable. When I checked out Meigan was amazing. She is just like Alexis and Theresa. I was overwhelmed with bags and suitcases and she did not hesitate to give me a hand to take things to my vehicle. I offered a tip and she declined. In the breakfast lounge I met Mrs. Alma Morales and Maria Molina. What a pleasant ladies. Even though they were Restocking the Buffett, cleaning tables and picking up after customers they were courteous and helpful. The room was clean, confortable, and spacious. What I would suggest to management is:Keep the good work!-The cosmetics of the structure visible in the pool area needs a little TLC. -Have an elevator dedicated to your staff. -keep those amazing employees happy. I will definitely be coming back and stay at your property very soon! Thank You! Gio
I called the hotel to notify I would be a late arrival. They assured me all was well. I arrived at 2 AM only to find no parking. Guests were parked in the street, on the median, on the grass, in the front, in short, all over the place. Seeing that there was nowhere to park, I called the hotel from the parking lot asking for suggestions. The representative named Aisha suggested I park on the street somewhere. I wonder if she would like to leave her brand new car on the street somewhere. Is the Residence Inn going to pay for my repairs if someone hits my vehicle? I had to park two hotels down the road. I went inside & begged the front desk manager at that hotel if I could park there. She gave me permission for the one night. It was a Hilton property, I should have stayed there! After walking for 20 minutes in the summer heat not to mention being bitten by several mosquitos as I dragged my suitcases to the front. I was greeted by the front desk agent. Who did nothing to remedy the parking situation. She gave me the worst room in the house right next to the elevator & next to the housekeeping closet. (In the morning's I heard the staff chatterbox, guests waiting for the elevator & the elevator itself. She offered no empathy for the parking situation). When I asked for a different room I was told they had none. Basically, she did not want to work that night. This is the first time I ever stay at a Marriott brand property that does not have adequate parking. After reading reviews on this site you will see it is a common issue here. Why they don’t improve this is beyond me. I asked if the room had bottled water, I was told they did not. But because of my Marriott Rewards elite status, she was going to give me water (Mind you I had to ask otherwise they would of not give it to me so save $$$ I guess). She gave me two small bottles, I asked if we could have more & explained one of us took a medication that makes the patient very thirsty. Considering we just circled for 45 minutes looking for parking & walked down the road two hotels down. You'd think an extra bottle of water would not have been an issue. But she refused, stating I am only entitled to get two bottles. I used my free market item to get a bottle of water. My brother that I was traveling with has a disability & really needed that water. To deny someone like that, especially given the circustances some extra water is shamefull!I finally got to the room which was nice & large. But sadly not very clean. I am traveling with my brother & he forgot his toothbrush. I used the phone to call downstairs, I was told they did not have any to send complimentarily. But they could send me one from the market & bill it to my room. Seems they conveniently "ran out" of the one they issue complimentary to force guests to buy one from the market. Such a cheap ploy, disgusting ! Especially when you consider I am an elite member of the Marriott Rewards Program & just spent 45 minutes looking for parking. You think they'd just send a toothbrush & call it a night. As I went to hang up the phone I noticed my hands were sticky. I had just washed them so this did not make sense. As I looked closely at the phone. I saw it was full of ear wax, dirt & grime. It looks to me like its never been cleaned. Don't believe me? Look at the picture attached to this review. Not only is the phone disgusting, it also lists the wrong room number. I am in room 208 (Yes I am writing live from the room) & the phone placard says room 329. But then again who cares? Certainly not the management at this hotel.As I was putting things away getting ready for bed. I start looking for the safe to place my valuables. Finally found it inside the closet, on the floor. Odd location if you ask me, to expect guests to literally kneel down on the floor in order to access the safe. As I was kneeling down & touch the safe trying ti open it & realize that it moves. I touch it again & it moves again. The safe was just sitting there, not attached to anything. Anyone could have picked up t he very lightweight safe & walked right out of the hotel with it. It was not bolted, attached, fixed to anything. A safe is supposed to be a “safe” place in which to leave your valuables. What's safe about this? When anyone can just pick up the safe & go. Needless to say, I did not use it! You think this hotel cares about the safety of your valuables ? Think again.I settled in & decided to check my e-mails before bed. By now its nearly 4 AM from the time I got to the hotel, waited over an hour with check in/parking situation & finally getting settled in my room. To my surprise, the internet was super slow. I'm talking 1G! Again, another common thread in the reviews of this place so at least I am not alone. Fortunately, my cell phone serves as a hotspot & I was able to use that to work on my laptop. The next morning when I went to shower the bathtub (which leaked all night with an annoying sound) was not draining properly. The sink was not draining properly either. Making it very uncomfortable to get ready in the morning not to mention the sanitation issues associated with poorly draining water. When I brought it to the hotel's attention they did fix it, but it should have never happened in the first place.Some things we can control, others we cannot. In the case of parking etc. Those are things that I understand are not within the control of the front desk agent. Doing the right thing however & doing what's right by a guest. Having respect for people, courtesy & a spirit of service. That is very much in the control of the staff. Yet they choose not to do it. This is not about a disgruntled guest that had to drive around looking for parking. This goes way beyond that & it’s really about respect for people, courtesy & humanity. Something that based on my experience here this hotel is severely lacking. But don’t take it from me. Just look at the rating. At the time of writing this review (Which by the way the hotel has tried to unethically take down), the hotel is rated number 215 of 337 hotels in Orlando. That places it in the top 64%. I think that number speaks for itself.
Ms. Maria Molina and Alma Morales treat us excellent in the buffet area while we stayed for four days. With a big smile, they make us feel at home. Great people oriented skills and a lot of attention to detail. Thank you ladies for all the consideration and nice food.
We arrived and Scott (door greeter) brought us bottles of water. Danielle was behind the counter and quick, friendly, easy to check in. Whole experience was amazing! Nice people, clean facilities, great customer service.
We travel to Orlando several times a month, so I have stayed at many hotels in the local area. This was a typical hotel as far as cleanliness, not fantastic, but not horrible. They had just cleaned the carpets when we arrived, so our room was very clean. The first floor hallway was very dirty and had a weird odor. We stayed in a 2 bedroom suite. Our room itself was perfect for our trip. The kitchen was great and having two bathrooms was very helpful. The suite gave us room to spread out. The pool area was nicer and larger than I expected. My complaint would be that the pool and the bar close at 9pm. If you are at the parks, and want to come back and swim or cool down, it isn't an option here. The breakfast area was clean, well stocked, and constantly refilled. We never had to wait and the breakfast staff was very friendly. You definitely need a car if you stay here. The shuttle only runs a few times a day, and begins much later than the parks open. It is about a 10 minute drive to Disney Springs and there are no restaurants within walking distance. The only thing that would keep me from returning to this hotel is the time the pool and bar close. It's a deal breaker for our family. This is a great hotel if you will have a car, be at the parks most of the day, and want a spacious suite with a kitchen and full breakfast.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Heated outdoor pool
- Sports court for tennis and basketball
- Business centre
- Complimentary continental breakfast
- Restaurants nearby
- Scheduled transportation to Disney and Universal Studios
- 1 King Bed & sofa bed or 2 Queen beds & sofa bed
- Separate sleeping and living room area
- comp High speed Internet access
- fully equipped kitchen, microwave, full sized refrigerator, stove top or range
- TV and VCR
- sleeps up to 3 adults or 2 adults and 2 children
Resort Location Map
Residence Inn by Marriott Lake Buena VistaOrlando,United States
- Hotel Contacts
- Extra Info
11450 Marbella Palms Ct, Orlando, FL 32836-6234
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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