Rosen Shingle Creek
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Ok so honestly we loved our holiday and really liked this hotel. The family pool was amazing for little ones as it slopes down and they are able to stand until they walk out of depth. We had a corner room and it was really big and the cleaning was great apart from 1 day. We were there for the hurricane, which was the day the room was left un cleaned which we totally understood but the lack of communication regarding the hurricane or that they did not have the staff to clean our room was unacceptable. Also at the pool bar and main restaurant there was a compulsory 18% service charge which was a total joke. We ordered 2 beers from the bar which should have been $12 but with the service change mounted to almost $20 when all the guy did was flip the bottle lids off.... we had breakfast every morning as we prepaid for it, and it did come very repetitive after 2 weeks as was the same stuff every day so really doesn't compare to the Hilton buffet. I did advise the reception about my few little issues we had given it is a 5* hotel, they said they'd inform the manager and the manager would be in touch or leave a note under our door we received neither. All in all we had a great holiday and would return but be prepared to spend a lot of money in this hotel if you like to eat and drink in your hotel.
Excellent hotel and very comfortable even during the hurricane, no inconvenience except having to stay indoors, no power loss or failure at food outlets etc and no problem with WiFi. Found could not use bars during our stay as they were full of conference people and very noisy... need a place for residents to have a quiet drink.Food very good and loved the games room .. when we found it...needs more info in room on where that is and what it is and directions but was fun and useful during hurricane to pass time, Place is Huge and feel conference delegates must get better service as we did not get hot towels or chocolates or flavoured water or visit by maid as mentioned in another review. In fact one day they left dirty laundry in room and did not change towels but housekeeping did apologise next day when we wrote a note and put on dirty laundry pile. Felt more information could have been given to guests to reassure us during hurricane etc but did not feel in danger and was assured by staff food and meals would still be available and not to expect power cuts.
From the time we pulled up to the entrance until we left the service and staff were top of the line. The room was beautiful, clean and so comfortable. Employees seemed proud to work for the company. Everyone from housekeeping to front desk were more than accommodating. The pools and restaurants were off the chart. Food was fabulous. There is nothing to dislike or complain about at this hotel. Look forward to staying here again!
Beautiful resort with great rooms, great dining, great swimming pools. Easy to walk over to a Publix supermarket and a few off-site restaurants. You would really need a car (we did not have one) to fully explore Orlando area...but still a nice all-in-one resort such that you really didn't have to go off site.
You couldn't fault the hotel at all, room keys had already been pre done upon arrival to the hotel! Around the hotel was dotted hot towels and ice cold fruit infused water. The rooms were spacious with two queen bed that had the best and I mean the best pillows and mattress!!!! Every evening house keeping came around asking about satisfaction of the room cleanliness and giving out small boxes of lindt chocolate every night. I would like to confirm as I know some reviews say it's not the best which is the wifi which I thought was fantastic..it was quick and reliable, however in different parts of the hotel the wifi had a lot lower signal. The location was fab you was 10-25mins from everything, would be great for a family to use. The views were good we had the famous golf course and Orlando skyline! I would defiantly come back to stay
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 1500 Rooms
- 8 Restaurants
- 4 Bars
- 4 Pools
- Air Conditioned Gym/ Fitness Centre
- Conference facilities ($)
- High-speed internet ($)
- Concierge Desk
- Currency Exchange
- Laundry services
- Parking ($)
- ATM/ Banking
- Car Rental Desk
- Gift Shop
- Beauty Salon
- Spa Services
- Running track/path
- Elegant furnishings
- Designer linens
- 1 King or 2 Queen beds
- Full bathroom with shower and bathtub
- Electronic Check-Out
- Safety deposit box (laptop size)
- 32" Flat screen TV with Premium TV Channels
- Mini Fridge
- Iron & Ironing board
- Coffee/ Tea Maker
- Air Conditioned
- Hair Dryer
- Maximum Occupancy 4, Maximum Number of Children 2
Resort Location Map
Rosen Shingle CreekOrlando,United States
- Hotel Contacts
- Extra Info
9939 Universal Boulevard, Orlando, FL 32819-8701
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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